人力资源管理双语课后习题及翻译.doc

习题及答案
Chapter 01 Human Resource Management: Gaining a petitive Advantage Answer Key

True / False Questions

1、 (p、 5) panies have historically looked at HRM as a means to contribute to profitability, quality, and other business goals through enhancing and supporting business operations、 
FALSE
2、 (p、 5) The human resource department is most likely to collaborate with other pany functions on outplacement, labor law pliance, testing, and unemployment pensation、 
FALSE
3、 (p、 6) The three product lines of HR include a) administrative services and transactions, B) financial services, and c) strategic partners、 
FALSE
4、 (p、 9) The amount of time that the HRM function devotes to administrative tasks is decreasing, and its roles as a strategic business partner, change agent, and employee advocate are increasing、 
TRUE 
5、 (p、 9) Advances in technology have allowed HR services to be offered more on a self-service basis than in the past、 
TRUE
6、 (p、 9) HR functions related to areas such as employee development, performance management, and organizational development are outsourced most frequently、 
FALSE
7、 (p、 11) Evidence-based HR provides managers with data to make decisions, instead of just relying on intuition、 
TRUE
8、 (p、 14) Stakeholders of a pany are shareholders, the munity, customers, employees, and all of the other parties that have an interest in seeing that the pany succeeds、 
TRUE 
9、 (p、 19) panies are now more and more interested in using intangible assets and human capital as a way to gain an advantage over petitors、 
TRUE
10、 (p、 22) A learning organization places the highest emphasis on pletion of formal employment training、 
FALSE
11、 (p、 22) The psychological contract describes what an employee expects to contribute and what the pany will provide to the employee in return for these contributions、 
TRUE
12、 (p、 25) The use of alternative work arrangements, which include independent contractors, on-call workers, temporary workers, and contract pany workers, is shrinking、 
FALSE
13、 (p、 27) To be effective, balanced scorecards must be customized by panies to fit different market situations, products, and petitive environments、 
TRUE
14、 (p、 27) The balanced scorecard should not be used to link the pany's human resource management activities to the pany's business strategy、 
FALSE 
15、 (p、 30) Corporate cultures within panies that successfully implement TQM typically emphasize individualism, hierarchy, accountability, and profits、 
FALSE
16、 (p、 31) ISO 9000 certification is an integral ponent of W、 Edwards Deming's quality control process、 
FALSE 
17、 (p、 34) The skills and motivation of a pany's internal labor force determine the need for training and development practices and the effectiveness of the pany's pensation and reward systems、 
TRUE 
18、 (p、 37) Because the workforce is predicted to bee more uniform in terms of age, ethnicity, and racial background, it is likely that one set of values will characterize all employees、 
FALSE

19、 (p、 39) Cultural diversity can provide a pany petitive advantage regarding problem-solving、 
TRUE 
20、 (p、 42) The Sarbanes-Oxley Act of 2002 sets strict rules for corporate behavior and sets heavy fines and prison terms for nonpliance、 
TRUE
21、 (p、 43) Every business must be prepared to deal with the global economy、 
TRUE 
22、 (p、 48) One of the disadvantages of technology is that it does not allow older workers to postpone retirement、 
FALSE 
23、 (p、 51) E-HRM is more applicable to practices associated with recruiting and training than those associated with analysis and design work, selection, and pensation and benefits、 
FALSE 
24、 (p、 54) An HR dashboard is a series of indicators that managers and employees have access to on the pany intranet or human resource information system、 
TRUE 
25、 (p、 58) pensating human resources involves measuring employees' performance、 
FALSE 

Multiple Choice Questions

26、 (p、 4) _____ refers to a pany's ability to maintain and gain market share in its industry、 
A、 Outsourcing
B、 petitiveness
C、 Self-service
D、 Empowerment27、 (p、 4) _____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance、 
A、 Total quality management
B、 Financial management
C、 Human resource management
D、 Production and operations management
28、 (p、 5) Strategic HR management includes all but one of the following、 Name the exception、 
A、 Financial planning
B、 Training and development
C、 Performance management
D、 Recruiting talent
29、 (p、 6) Which of the following is NOT a responsibility of HR departments? 
A、 Recruiting
B、 Benefits
C、 munity relations
D、 Production and operations 
30、 (p、 6) Which of the following is NOT a product line of human resources? 
A、 Administrative services and transactions
B、 Strategic partner
C、 Human capital partner
D、 Business partner services 
31、 (p、 8) Which of the following best describes a cultural steward? 
A、 Shapes the organization、
B、 Delivers results with integrity、
C、 Facilitates change、
D、 Recognizes business trends and their impact on the business、 
32、 (p、 8) A strategic architect is one who: 
A、 facilitates change、
B、 recognizes business trends and their impact on the business、
C、 implements workplace policies conducive to work environment、
D、 develops talent and designs reward systems、33、 (p、 9) Giving employees online access to information about HR issues such as training, benefits, and pensation is known as: 
A、 outsourcing、
B、 continuous learning、
C、 self-service、
D、 strategic planning、 
34、 (p、 9) The practice of having another pany (a vendor, third-party provider, consultant) provide services traditionally associated with the administrative role of HR is known as: 
A、 e-merce、
B、 empowering、
C、 outsourcing、
D、 benchmarking、
35、 (p、 10) Traditionally, the HRM department was primarily a(n): 
A、 proactive agency、
B、 finance expert、
C、 employer advocate、
D、 administrative expert、
36、 (p、 11) Which of the following statements about evidence-based HR is FALSE? 
A、 It helps show that the money invested in HR programs is justified and that HR is contributing to the pany's goals and objectives、
B、 It emphasizes that HR is being transformed from a broad corporate petency to a specialized, stand-alone function in which human resources and line managers build partnerships to gain petitive advantage、
C、 It requires collecting data on such metrics as productivity, turnover, accidents, employee attitudes and medical costs and showing their relationship with HR practices、
D、 It refers to demonstrating that human resources practices have a positive influence on the pany's bottom line or key stakeholders、37、 (p、 12-13) Which one of the following statements about the HR profession is FALSE? 
A、 A college degree is required of HR specialists, but not of generalists、
B、 Generalists usually perform the full range of HRM activities, including recruiting, training, pensation, and employee relations、
C、 Professional certification in HRM is less mon than membership in professional associations、
D、 The primary professional organization for HRM is the Society for Human Resource Management、
38、 (p、 13) All of the following petitive challenges faced by panies will increase the importance of human resource management EXCEPT: 
A、 the global challenge、
B、 the challenge of sustainability、
C、 the political challenge、
D、 the technology challenge、 
39、 (p、 14) _____ refers to the ability of a pany to survive and succeed in a dynamic petitive environment、 
A、 Outsourcing
B、 Empowerment
C、 Sustainability
D、 Resource management 
40、 (p、 14) Sustainability includes all of the following EXCEPT: 
A、 expanding into foreign markets、
B、 the ability to deal with economic and social changes、
C、 engaging in responsible and ethical business practices、
D、 providing high-quality products and services、41、 (p、 19) Which of the following statements about intangible assets is FALSE? 
A、 They include human capital、
B、 They are less valuable than physical assets、
C、 They are equally or even more valuable than financial assets、
D、 They are difficult to duplicate or imitate、 
42、 (p、 20) Tacit knowledge is an example of _____ capital、 
A、 social
B、 customer
C、 human
D、 intellectual
43、 (p、 21) Which of the following is NOT true of knowledge workers? 
A、 They often contribute specialized knowledge that their managers may not have, such as information about customers、
B、 They have many job opportunities、
C、 They are in high demand because panies need their skills、
D、 They contribute to the pany through manual labor and intellectual labor、 
44.  (p、 21) Empowering is defined as: 
A、 the movement of women and minorities into managerial positions、
B、 giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service、
C、 leading employees by the strength of one's charisma、
D、 the act of continually learning and improving one's skills and abilities、
45、 (p、 22) A(n) _____ contract describes what an employee expects to contribute and what the pany will provide to the employee for these contributions、 
A、 employer
B、 employee
C、 psychological
D、 job
46、 (p、 25) All of the following are examples of alternative work arrangements EXCEPT: 
A、 independent contractors、
B、 current labor force、
C、 on-call workers、
D、 temporary workers、47、 (p、 27) The balanced scorecard: 
A、 is similar to most measures of pany performance、
B、 uses indicators important to the pany's strategy、
C、 is a standardized instrument of pany performance、
D、 should not be applied to HR practices、 
48、 (p、 27) The balanced scorecard presents a view of pany performance from the perspective of: 
A、 its customers only、
B、 its employees only、
C、 its employees and customers only、
D、 its employees, customers, and shareholders、
49、 (p、 28) According to the financial perspective of the balanced scorecard, which of the following questions should be answered? 
A、 How do customers see us?
B、 Can we continue to improve and create value?
C、 What must we excel at?
D、 How do we look to shareholders?
50、 (p、 28) Increasingly, panies are trying to meet shareholder and general public demands that they be more socially, ethically, and environmentally responsible、 Thus, panies are recognizing the importance of: 
A、 a balanced scorecard approach to business、
B、 diversity、
C、 total quality management、
D、 social responsibility、
51、 (p、 30) TQM focuses on: 
A、 designing processes to meet the needs of external customers only、
B、 reducing variability in the product or service、
C、 preventing errors rather than correcting errors、
D、 tying pay to employees' total output less rejects
52、 (p、 31) "How senior executives create and sustain corporate citizenship, customer focus, clear values, and expectations, and promote quality and performance excellence" is the definition for which Malcolm Baldrige National Quality Award criterion? 
A、 Strategic planning
B、 Workforce focus
C、 Customer and market focus
D、 Leadership
Malcolm Baldrige National Quality Award is an award established in 1987 to promote quality awareness, to recognize quality achievements of U、S、 panies, and to publicize successful quality strategies、
53、 (p、 33) Which one of the following is NOT true of the Six Sigma process? 
A、 The objective of the process is to create a total business focus on serving the customer、
B、 Training is an important ponent of the process、
C、 The process is one of seven categories evaluated within the Malcolm Baldrige Quality Award、
D、 The process involves measuring, analyzing, improving, and controlling processes once they have been brought within six quality standards、 
54、 (p、 33) Which of following holds TRUE for lean thinking? 
A、 It is a way to do more with less effort, time, equipment, and space、
B、 It is a way to pete for quality awards and certification、
C、 It includes offering no-frills goods and services to customers、
D、 It is working for zero inventories、
55、 (p、 34) The skills and motivation of a pany's _____ labor force determine the need for training and development practices and the effectiveness of the pany's pensation and reward systems、 
A、 projected
B、 secondary
C、 external
D、 internal 
56.  (p、 34-37) Which of the following statements about the position of the U、S、 labor force in the next decade is TRUE? 
A、 Labor force growth is greater than at any other time in U、S、 history、
B、 The largest proportion of the labor force is expected to be in the 16-to-24-year age group、
C、 There will be fewer white males than minorities or women in the labor force、
D、 The number of "baby boom" workers will increase faster than any other age group、
57、 (p、 35) Which of the following statements about older workers is FALSE? 
A、 Worker performance and learning are adversely affected by aging、
B、 The aging labor force means panies are likely to employ a growing share of older workers、
C、 An emerging trend is for qualified older workers to ask to work parttime or for only a few months at a time as a means to transition to retirement、
D、 Older employees are willing and able to learn new technology、
58、 (p、 37) Baby boomers: 
A、 like the latest technology, are ambitious and goal-oriented, and seek meaningful work、
B、 want to be noticed, respected, and involved、
C、 tend to be unfortable challenging the status quo and authority、
D、 value unexpected rewards for work acplishments, opportunities to learn new things, praise, recognition, and time with the manager、
59、 (p、 38) Regardless of their background, most employees' value: 
A、 the ability to challenge the status quo、
B、 simplistic tasks requiring few skills、
C、 managerial positions、
D、 work that leads to self-fulfillment、
60、 (p、 38-39) To successfully manage a diverse workforce, managers need to develop all of the following skills EXCEPT: 
A、 providing performance feedback that is based on values rather than objective outes、
B、 municating effectively with employees from a wide variety of cultural backgrounds、
C、 coaching employees of different ages, educational backgrounds, ethnicity, physical ability, and race、
D、 recognizing and responding to generational issues、

61、 (p、 39) Managing cultural diversity involves: 
A、 enforcing EEO rules、
B、 creating separate career tracks for employees with families、
C、 establishing a strong affirmative action policy、
D、 creating a workplace that makes it fortable for employees of all backgrounds to be creative and innovative、
62、 (p、 39) How diversity issues are managed in panies has implications for all the following EXCEPT: 
A、 knowing how to learn、
B、 creativity、
C、 retaining good employees、
D、 problem solving、
 63、 (p、 39) Managing cultural diversity can provide a petitive advantage by: 
A、 decreasing t