供应链管理-第三版-Unit1-习题与答案.doc

Chaｐter 1
Ｕnderstanding the Supｐly Ｃhain
Ｔruｅ／False
1. A supｐly ｃｈain iｎcｌudes　onlｙ the　orｇaniｚations ｄｉrectly ｉｎvolved in ｓuｐplyｉｎg poｎeｎｔs needｅd fｏr manuｆacturing、
Aｎsｗer：　Falｓe
Ｄifｆicuｌｔy： Mｏｄｅrａte
2. A　ｓupply cｈain consistｓ　of　ａｌl ｐarｔiｅs invoｌveｄ,　dirｅctly　or　ｉndirｅctly, ｉｎ fulfｉllｉnｇ　a　cｕstoｍer ｒequest、
Answｅｒ： Ｔrｕe
Ｄifficulｔy：　Ｍｏｄｅraｔe
3. A supply chain ｃouｌd bｅ more　ａcｃurａtely describeｄ ａｓ　a　sｕpply netwoｒk　or supply ｗｅｂ、
Ａnｓｗer：　Ｔrue
Dｉffiｃuｌｔy: Mｏdeｒate
4. The objeｃtiｖe ｏf evｅry ｓupｐｌｙ　chaｉn iｓ　tｏ maximize　thｅ　ｏｖｅｒalｌ　ｖalue gｅneraｔed、
Aｎswer： Trｕe
Diｆficulty： Eaｓy
5. Ｔhe　ｏbjecｔive　oｆ eveｒy supｐlｙ chain is　ｔo mａxｉmize ｔｈe　vａｌuｅ generateｄ for the maｎuｆactuｒiｎg　ponｅnt　ｏf　the　sｕpｐｌy chain、
Answer： Ｆalsｅ
Difficｕlｔｙ： Moderａte
6. Everｙ ｓupply chain must inｃluｄe ａlｌ 5　stａges、
Anｓweｒ： Faｌｓe
Diffｉcuｌty: Ｅａｓy
7. Tｈe cycle viｅw of　a ｓupply chain ｈolds that the processｅs　iｎ a　sｕｐply ｃhain are ｄivided inｔo a　sｅriｅs　of　ａctiｖｉtiｅs perfｏｒmed aｔ tｈe ｉnterface betwｅeｎ succｅssivｅ stageｓ、
Aｎswer: True
Diｆfｉculty： Moderａte
8. Tｈe cyｃle vｉew of　a　suｐpｌｙ chain　holds that the　ｐrｏｃｅssｅs　in a　suppｌy chain　are divided　into ２ cａtegoｒies dｅpeｎding　oｎ ｗｈetheｒ ｔｈey　aｒｅ ｉnitiated in ｒesｐｏｎse　tｏ ｏｒ iｎ anticipａtion of customｅｒ orders、
Anｓｗeｒ：　Faｌse
Dｉfficultｙ： Mｏdeｒate
9. The ｐush／pｕll　viｅw ｏｆ a ｓupplｙ cｈaｉn ｈｏldｓ that the　prｏｃesses ｉn a ｓuｐplｙ ｃｈaｉn arｅ diviｄｅd into 2　cａtegorieｓ ｄepenｄiｎｇ on whether thｅy aｒe　inｉtiatｅd　in rｅsponｓe　to or ｉn　antｉcipatioｎ　of　custoｍeｒ ordｅrｓ、
Answer: Trｕｅ
Ｄiffｉcuｌty: Eａｓy
10. The push/ｐulｌ view　ｏｆ ａ sｕｐpｌy chaiｎ hoｌds that　the ｐrocessｅs in ａ　supply　ｃｈaiｎ are divｉded　iｎto a sｅｒｉｅs of　ａｃｔｉvｉｔies　performeｄ aｔ ｔｈe　ｉnteｒfａce between　sucｃeｓsivｅ sｔageｓ、
Answer: Fａlse
Dｉffｉcｕlty： Easy
11. The objeｃtｉve of the customｅr　arriｖal　prｏceｓs ｉs ｔｏ　mａximize tｈe conｖerｓion　ｏf cuｓtoｍer arrｉvals tｏ ｃustｏｍer orderｓ、
Ａnｓwer：　Tｒue
Difficultｙ: Moｄeraｔｅ
12. Ｔhe objeｃtivｅ of the cuｓｔoｍｅr　ａrriｖal process is to ensuｒe that ordeｒs aｒe quickly aｎd acｃuraｔeｌy eｎtｅred and mｕnicated to otｈｅr affｅcteｄ supply ｃｈain procesｓｅs、
Aｎswｅr: False
Difｆｉｃulty： Moｄerate
13. Ｔhe　ｏbｊectｉｖe ｏｆ cｕstomer oｒｄｅr entry ｉｓ to　eｎsure thａt ｏrders are ｑuickly anｄ accuratｅｌy ｅntｅrｅd and muｎｉcateｄ to other affeｃtｅd supｐｌy　chaiｎ pｒocesses、
Aｎswer:　True
Ｄifｆiｃｕltｙ： Ｍｏdｅｒaｔe
14. The ｏｂjecｔiｖe of　cuｓtｏmeｒ order entry is ｔo maｉntain a　rｅcｏrd of proｄuｃｔ rｅcｅipt　ａnｄ plete　payｍｅnt、
Answeｒ:　Ｆaｌsｅ
Diｆficｕlｔy： Hard
15. Ｔｈe ｒepｌeniｓｈmenｔ　cyｃlｅ ｏcｃuｒs at thｅ retaileｒ/diｓtrｉbutｏr inｔerfaｃe、
Ａnsweｒ： Tｒue
Dｉｆｆicuｌty: Harｄ
16. Ｔｈe reｐlenishmenｔ ｃyclｅ occurs aｔ the distribｕtoｒ/manufaｃtｕrer iｎterface、
Answer： Faｌse
Difficulｔy： Hａｒd
17. Thｅ reｐｌeｎｉｓhment cｙcｌe iｓ　iｎitｉaｔed　whｅn a supermａｒｋｅt runs out ｏf stoｃk of a ｐaｒｔicuｌar　item、
Answeｒ： True
Dｉffｉｃｕｌtｙ： Hard
18. The　repｌｅnishｍeｎｔ ｃyｃle　is ｉniｔｉaｔed　whｅn　custoｍers load　ｉｔeｍｓ intｅnded　ｆｏr puｒcｈａse into　their carts、
Ansｗｅｒ: Ｆａlse
Ｄifficultｙ:　Haｒd
19. The　ｍaｎufacｔuriｎｇ ｃycle ｏcｃｕｒs at　thｅ dｉstｒiｂutor/manufactureｒ iｎteｒfａce、
Answer: True
Difｆicuｌｔy：　Moderate
20. The manufacturｉｎg cyclｅ occuｒs aｔ　the maｎuｆaｃｔurer/ｓuｐplier　ｉｎterface、
Answer: Faｌse
Ｄifｆicｕｌty： Moderatｅ
21. The pｒodｕｃtion schｅｄulｉnｇ procｅｓｓ in the mａｎｕfactuｒｉｎｇ　cycle is　sｉmiｌａr　tｏ the ordeｒ　ｅntry　prｏcｅｓｓ ｉn　the reｐlenｉshment ｃyｃlｅ、
Aｎｓwｅｒ：　Truｅ
Ｄiｆｆｉｃulｔy: Ｈａｒｄ
22. Ｔhe prodｕction ｓcｈedｕｌiｎｇ prｏceｓｓ in ｔｈe manｕfａcｔuring ｃycｌe is ｓｉmilar to ｔｈe oｒｄer ｆulｆillment　pｒoｃeｓｓ ｉｎ　the rｅplenishment ｃyｃlｅ、
Answｅr: Faｌｓｅ
Difficｕltｙ： Ｈaｒd
23. Thｅ　ｐroｃｕrｅｍent cyclｅ occuｒs at tｈe manｕfａctｕrer/supplieｒ interface、
Anｓwer: True
Diｆｆiculｔｙ： Ｅａsy
24. The procｕｒement ｃｙｃlｅ　oｃｃurs at thｅ retailer／ｄｉstrｉｂuｔor intｅrｆａｃｅ、
Aｎswer： Ｆalse
Difficuｌty： Easｙ
25. The cycle vｉew of　the suｐply chaｉｎ is ｕseful　ｗｈen ｃonｓidｅｒing　operational ｄｅcｉsｉoｎs,　ｂｅcause it sｐｅcｉｆies thｅ　roles aｎd ｒespｏnｓibiliｔieｓ of eacｈ ｍember of ｔhe sｕppｌy　ｃhａｉn、
Answeｒ： Trｕe
Ｄifficulty: Moderaｔe
26. Ｔhe cycle vｉew ｏｆ　the sｕpply chａin ｉs　useｆｕl whｅn considering ｏｐerational decisioｎｓ， becａuse ｉt ｃategorizes pｒoceｓses baｓed ｏn wｈeｔheｒ　theｙ are iｎｉｔiatｅｄ in respｏｎse to or ｉn　anticipatiｏn　of cuｓtoｍer ordeｒs、
Aｎｓweｒ: Ｆalse
Difficulｔｙ： Ｍｏｄeｒaｔe
27. Thｅ push/puｌl view of ｔｈe supply chain is usｅful when coｎsiｄerｉng sｔrateｇic deciｓioｎs reｌａｔing to　supｐly cｈａin design, because　iｔ ｃategorizeｓ proｃｅssｅs based　oｎ whether theｙ are initｉaｔｅd in　responsｅ to ｏr in　ａnticiｐａｔｉon ｏf　cuｓtoｍer　orders、
Aｎsweｒ： Ｔｒue
Ｄifficulty: Modeｒate
28. Ｔhe　push/pull　vｉew of the sｕpｐly chaiｎ　ｉｓ usefuｌ　wheｎ ｃonsiderinｇ strategic decisions　relatinｇ　ｔo suppｌy　cｈａｉｎ ｄｅｓigｎ， becaｕse it specifies the roｌｅs ａnd rｅｓｐｏnsibilities of each memｂｅｒ　of the suppｌｙ chaｉｎ、
Answer：　Falｓｅ
Dｉfｆｉculty:　Moｄerate
29. Pull pｒｏｃesses may ａlso be　refｅrred to as reaｃｔｉve processes、
Ansｗer： True
Ｄiffiｃulty： Eａsｙ
30. Pull　processes mａy ａｌso be referred to as　ｓpecｕlaｔｉve ｐrocｅsses、
Ansｗer： Ｆalse
Ｄｉfｆiculty： Eaｓy
31. Ｐｕsh pｒoｃesses　may aｌso be referred to ａs speｃｕｌative ｐrocesｓes、
Aｎｓwｅr: Ｔrｕe
Ｄifficulty:　Easy
32. Pusｈ ｐrｏcesses　may aｌso ｂｅ　reｆｅｒred　to ａｓ　reactive　ｐroｃesseｓ、
Answer: Ｆalse
Dｉｆficulty　Eａsy
33. All supplｙ ｃhａin activitiｅs within a firm belｏnｇ to one of　ｔhreｅ　macro proceｓses – CRM，　ISCＭ ａnｄ　SRＭ、
Ansｗer： True
Dｉfficｕｌty： Easy
34. There ｉs a　cloｓe ｃonnｅctioｎ bｅｔweｅn the ｄesigｎ ａnd mａnaｇemeｎt　oｆ suppｌy cｈａin　flows and the suｃcesｓ ｏf　a suｐpｌy chaｉn、
Answer： Trｕe
Difficulty： Eａsy
Ｍultｉｐｌe Cｈoicｅ
1. Wｈich of the ｆollｏｗing is　not a　ｓtage ｗiｔｈｉn a　tｙpiｃａl　sｕppｌｙ　chaiｎ？
a. Cuｓtomerｓ
b. Ｒeｔailers
c. Wholesａlers/Distributｏｒs
d. Manufactureｒs
e. Aｌl of thｅ above are ｓtａges wｉthiｎ a typｉcal sｕｐply　chaｉｎ、
Ansｗer： e
Ｄifｆiｃuｌty：　Eａsy
2. Whiｃh of tｈｅ foｌlｏwing iｓ nｏt　a　stage ｗithin a ｔｙpｉcaｌ supｐlｙ chaｉn？
a. Cuｓｔｏmｅｒs
b. Rｅtaｉlers
c. Whｏｌesalers/Disｔributors
d. Mercｈａnｄisers
e. poneｎt/Rａw matｅｒiａl ｓuｐpliers
Ａnsｗｅr： ｄ
Dｉfｆiculty： Eaｓy
3. Sｕｐplｙ　cｈain ｐｒofitabilitｙ is
a. not correlａｔed to the vａｌuｅ generaｔed　bｙ ｔｈe vaｒiｏus ｓｔaｇeｓ of thｅ ｓupply　chａin、
b. the　ｔotal profiｔ to bｅ shared　across ａll sｕpplｙ　chain ｓtagｅs、
c. the diffｅrｅｎce betｗeen the ｒeveｎue generatｅｄ fｒom ｔhe ｃuｓtｏｍer　anｄ　the ovｅrall cost acrｏss　the supplｙ　chaｉn、
d. the totaｌ reveｎue gｅnerａted by the diｓtributoｒ sｔａｇe of the supply chain、
e. ｂ and ｃ only
Answer： e
Ｄifficulty: Diffｉｃuｌｔ
4. Suｃcｅssfuｌ sｕｐpｌy cｈaiｎ managｅment　ｒｅｑuires　wｈich oｆ tｈe ｆollｏwing decｉsｉon ｐhases？
a. suppｌy　chａin strａｔegy/ｄesign
b. ｓｕpply chain　plaｎniｎｇ
c. suｐplｙ ｃhａin oｐｅration
d. ａll ｏf tｈe ａbovｅ
e. ａ and b ｏnｌy
Ansｗer： d
Difficulｔｙ: Modeｒaｔｅ
5. The　ｄecision pｈａses　in a ｓｕpply chａin include
a. prodｕction schedｕliｎg、
b. customer ｒelａtiｏｎｓhip managｅment、
c. supply cｈain ｏperation、
d. suｐply chaiｎ　orienｔatioｎ、
e. alｌ of the aｂove
Ansｗer: ｃ
Difｆiｃulty: Moderaｔe
6. The　cycle viｅw of a suppｌｙ chaｉn holds that
a. thｅ pｒocessｅｓ ｉｎ ａ supｐlｙ　ｃhain ａre ｄivｉdeｄ ｉnto 2 categoriｅｓ、
b. ｔhe processeｓ ｉn a　ｓupplｙ chain ａre divｉded　intｏ a　seｒｉes　of acｔivitｉes pｅｒformed　at the iｎterｆａcｅ bｅtween　successivｅ stａges、
c. all processｅs　in a　suｐplｙ chain are　initiａｔed in rｅspoｎse　tｏ a ｃuｓtomｅr oｒder、
d. all proceｓｓes in ａ sｕpply chａｉｎ are　perforｍed　in ａnticiｐation of cuｓｔｏmer　orｄeｒs、
e. None　of the abｏve are ｔrｕｅ、
Answer： b
Ｄifｆｉcultｙ：　Moｄerate
7. Tｈe　pｕｓh／pｕｌl view ｏｆ a suｐply cｈaiｎ ｈolｄs that
a. tｈe pｒocｅssｅs in a ｓｕpply ｃhain arｅ　dｉvidｅd ｉnｔo a ｓｅrｉｅｓ of acｔiviｔies perfoｒｍeｄ　at the intｅrface ｂetｗeen succｅｓsｉve stages、
b. alｌ　processeｓ in a sｕpｐly chain　ａre ｉnｉtiaｔed　iｎ rｅsponse　to　a cusｔomｅｒ　ordeｒ、
c. all response　ｉn a　ｓuppｌy chain ａｒe pｅｒfｏrｍed in anticipaｔｉｏn　ｏf cusｔｏmer oｒders、
d. thｅ　pｒocｅssｅs ｉｎ ａ ｓuｐply chaiｎ　aｒe dｉvided ｉnto　２　cａｔegoriｅs ｄｅpｅｎding on　wheｔher ｔhey arｅ ｉnｉtｉateｄ iｎ respｏnse to　oｒ in antｉcipation of ｃuｓｔｏmｅr　orderｓ、
e. None ｏf　tｈe aｂｏvｅ　arｅ　ｔrｕe、
Ａnsｗer: d
Ｄｉfficulty: Moderate
8. Whicｈ ｏf thｅ folｌoｗing ｉs　nｏt a ｃyclｅ ｉn ｔhe ｓｕpｐｌy ｃhain cyｃlｅ ｖiｅｗ?
a. Aｎａｌｙsis cycｌｅ
b. Cusｔoｍer orｄer cycle
c. Ｒｅplenishment cycle
d. Manuｆacｔｕrinｇ cycｌe
e. Procurement cycle
Ansｗer： a
Difｆiculty: Mｏdeｒate
9. Whｉch of　ｔhe　followｉng　is nｏt a　cycle　in the ｓupply cｈａin ｃycle vｉｅw?
a. Cuｓtoｍer orｄer cｙclｅ
b. Repｌｅnｉｓｈｍent ｃycle
c. Manufactuｒing cyｃle
d. Prｏcureｍeｎt　cｙcｌe
e. All　of ｔｈe above　aｒe　paｒt of thｅ supｐly　ｃhain　cyｃle ｖiew、
Aｎswer: e
Diｆficulty: Modeｒate
10. Thｅ　ｃuｓtomeｒ　oｒｄer cyｃｌe ｏccurs at the
a. customeｒ/ｒetaiｌｅr ｉｎteｒface、
b. retaｉｌer／ｄｉstriｂutｏｒ inｔerfaｃe、
c. diｓtriｂｕtor/manｕｆaｃｔureｒ iｎterｆace、
d. manufacｔurer／suｐpliｅｒ　ｉnterｆacｅ、
e. noｎe of the above
Anｓwer： a
Ｄifficｕlｔy：　Easy
11. Whicｈ　of ｔhe　followiｎg　ｉｓ nｏt a pｒocess　iｎ the customｅｒ ｏｒdeｒ cycle？
a. Cusｔomeｒ ａrriｖal
b. Cusｔomeｒ　qｕａｌifｉcatｉｏn
c. Custｏmｅr　ｏrder　entrｙ
d Ｃustomer　ｏｒder ｆuｌfｉlｌｍent
e. Cｕstｏmer order　receivｉng
Anｓwer： b
Difficulty: Moderate
12. Cuｓtoｍer arrivaｌ refers ｔo
a. ｔhe point in　tｉｍe whｅｎ the customｅｒ　has accｅss to choｉceｓ　and ｍakes a decisｉon ｒｅgａrding ａ puｒcｈaｓe、
b. the customeｒ　inｆoｒming ｔhe retaiｌeｒ　of what　ｔhey ｗａｎt tｏ　purchase and　thｅ　rｅtａiler allocatｉng　product to ｔhe cusｔｏmer、
c. ｔhe proｃess　wｈeｒe ｐroduct is prｅpａrｅd aｎd ｓｅnt　ｔｏ thｅ　cｕｓtｏｍer、
d. thｅ ｐrocesｓ whｅre　ｔhe cusｔomer receives ｔhｅ product aｎd ｔａｋｅs owｎeｒsｈｉp、
e. nｏne oｆ　ｔhe ａboｖｅ
Answer：　a
Diffiｃｕlty:　Mｏdeｒａte
13. Ｔhe obｊecｔive ｏｆ thｅ ｃｕsｔoｍer aｒrｉvａl　prｏｃeｓｓ is ｔo
a. get　the　cｏrｒecｔ ordeｒｓ　to customeｒs ｂy the promised due　ｄate at the lowest　possiｂle cost、
b. maiｎtaiｎ ａ rｅcｏrｄ of　ｐrｏduct receｉpt　aｎd plｅte　payｍent、
c. mａximize ｔhｅ coｎｖersion of custｏｍeｒ　arrｉvａｌs to cusｔomer orｄｅrｓ、
d. ensure that orders are quｉckｌｙ　ａnd aｃcuraｔeｌy entered aｎｄ　municaｔｅd ｔo　otｈer ａffected supｐｌｙ chａｉn　prｏｃesses、
e. ｎone　of　ｔhe abovｅ
Answer： c
Dｉfficｕｌｔy： Easy
14. Customeｒ ordｅr enｔry is
a. the　ｐoiｎt　ｉn time wheｎ the　custｏmｅr ｈas ａccess to choicｅs　aｎd　makes a deｃiｓion ｒｅｇarding a puｒchase、
b. thｅ cusｔomer　informｉng ｔhe retａiler of what　tｈｅy　wａnt　ｔｏ　pｕｒcｈaｓe ａnd　ｔhe rｅtａｉｌｅｒ ａｌloｃａtｉng ｐｒodｕct tｏ　the　customer、
c. tｈe　proceｓs where prｏducｔ　is preｐａreｄ　and seｎt tｏ the customer、
d. ｔhe ｐrocess　wｈere ｔhe ｃuｓｔｏｍｅr reｃeivｅs tｈe ｐrodｕcｔ　and taｋes ownership、
e. none oｆ tｈe ａbove
Ａnswer： ｂ
Ｄifｆiｃuｌty: Moderate
15. The ｏbjective　ｏf cuｓtomer oｒdeｒ ｅntrｙ　is　to
a. gｅｔ　ｔｈe　ｃorreｃt ordｅｒs ｔo cｕsｔｏmers by thｅ ｐromｉsed　due　ｄaｔｅ ａt the　ｌowesｔ pｏssiblｅ cost、
b. maintain a　recｏrd　ｏｆ ｐrｏdｕct　ｒeｃｅiｐｔ and plｅｔｅ ｐayment、
c. maximize thｅ　conversｉｏｎ of ｃustomer　arｒiｖａlｓ　to ｃustomer ｏｒderｓ、
d. eｎsurｅ tｈat　orders are quickly aｎｄ　ａcｃｕratelｙ enteｒed　aｎd munｉｃatｅd to other affeｃted ｓuｐplｙ　ｃhaiｎ ｐrocessｅs、
e. nonｅ ｏf thｅ above
Anｓweｒ: d
Diffｉculty:　Easy
16. Cuｓtomer　ordeｒ　fuｌfilｌmｅnt refers tｏ
a. tｈe point　iｎ ｔｉme whｅｎ　thｅ　cuｓtｏmer has ａｃcess ｔo ｃhoiｃｅs and makeｓ ａ ｄｅｃiｓion regａrdｉng a pｕrchaｓe、
b. the　ｃuｓtoｍer　iｎｆorming the retailer of what ｔhey wａｎt　to ｐｕｒcｈase　anｄ ｔhｅ retaｉler ａｌloｃａtiｎg prｏduct to ｔhe　cｕstomｅr、
c. ｔhe　process whｅrｅ product is prepａred anｄ　sent tｏ　the cｕｓtｏmeｒ、
d. ｔhe proｃess　ｗhｅｒe the cｕsｔoｍｅr ｒｅceives the pｒoduct anｄ takｅs ownershiｐ、
e. none of tｈe above
Answer: c
Ｄiｆficulty： Moｄerate
17. The objｅctive of　ｃuｓtomｅｒ oｒder ｆulfｉlｌmｅｎｔ iｓ tｏ
a. gｅｔ　the correct　orｄers ｔo　customeｒs by　tｈe ｐromised　dｕe dａte at　ｔhｅ ｌoweｓt ｐｏssiｂle　ｃｏst、
b. mａintaｉn　a reｃoｒd oｆ　product receipt and　pｌete paｙmｅnｔ、
c. maximｉｚｅ ｔhe ｃonveｒsion of　ｃusｔomｅr arriｖalｓ ｔo　cuｓｔomer ｏｒdｅrs、
d. ｅnsure　thａt　orｄers ａre qｕｉckly ａｎd accurately entered aｎｄ municated　to other aｆfecｔed ｓｕpｐlｙ ｃｈaiｎ processeｓ、
e. nｏne oｆ ｔhe above
Answer:　a
Diｆficｕｌｔｙ： Ｅasy
18. Cｕｓtomer　ordeｒ ｒecｅivｉng　ｉｓ
a. tｈe　ｐoint　in time wheｎ the　ｃuｓtomeｒ ｈaｓ　aｃcess tｏ chｏｉces and　maｋes a　decision ｒegarｄｉng ａ pｕrchase、
b. ｔhe　cｕｓtoｍer inｆorming　tｈｅ ｒetａｉｌeｒ　of what ｔhey waｎt to purchase　anｄ ｔｈe ｒｅtaileｒ aｌlｏcａtｅｓ product to　ｔｈｅ　custｏmer、
c. the pｒoｃesｓ　ｗheｒe product iｓ prｅpareｄ　anｄ seｎｔ to　the cuｓｔomｅr、
d. tｈe procｅss　where　the cuｓｔｏmer receivｅs thｅ　ｐroducｔ and tａkes　owneｒship、
e. none of　thｅ　ａbｏve
Ａnsweｒ： d
Difficｕlty： Ｍodeｒａte
19. Ｔhｅ rｅｐlenｉshmeｎt cｙcｌe ocｃuｒs at the
a. customer/ｒeｔaｉler iｎteｒfａｃe、
b. rｅｔaiｌer/distributor iｎteｒｆace、
c. disｔribuｔor/maｎufactureｒ inteｒｆａce、
d. maｎuｆａcｔｕｒer/ｓｕpplｉeｒ interface、
e. ｎｏｎe ｏｆ　ｔhe above
Ansｗer: ｂ
Dｉffiｃｕｌｔｙ： Eａｓy
20. The pｒoｃｅsses ｉnvolｖeｄ iｎ tｈe　rｅｐleｎishment cyｃｌｅ incluｄe
a. retaiｌ　orｄeｒ recｅiｖiｎg、
b. rｅｔail ｏｒder entry、
c. retａｉl ordeｒ tｒｉggeｒ、
d. retaｉl ordｅｒ fulfiｌｌmｅnt、
e. ａlｌ of the　above
Aｎｓｗer： e
Diffｉcultｙ: Moｄeraｔe
21. The proceｓses incｌuｄed in tｈe rｅplｅnishment cｙcle inclｕde all of ｔhe ｆｏllｏwing　eｘcｅpt
a. retail ｏrder　recｅiｖｉng、
b. retaiｌ order entrｙ、
c. retａｉl　ordｅr trｉｇger、
d. reｔaｉl ｏrder ｆuｌfiｌlｍenｔ、
e. noｎｅ　ｏf the　aｂove
Ansｗer: ｅ
Diffｉculty： Moderate
22. The pｒocｅssｅｓ inｃlｕｄed　in the replｅｎｉｓhmｅｎt cyclｅ ｉncluｄｅ
a. order ａｒrival、
b. prｏduｃtion ｓcheduｌing、
c. retaiｌ tｒiｇgeｒ、
d. manｕｆaｃturing、
e. reｃeｉｖinｇ、ﻩ
Aｎswer:　c
Dｉｆfiｃuｌty: Mｏdｅraｔe
23. The repleniｓhment cycle　iｓ ｉnitiated when
a. tｈｅ custｏmer walｋs iｎｔo tｈe　ｓupermarkｅｔ、
b. ｔhe cusｔoｍeｒ calls a mail orｄｅr　tｅlemarketｉng　centｅr、
c. cusｔomｅrs lｏad ｉtems intｅｎdｅd for ｐｕｒchａｓｅ　into tｈｅir caｒtｓ、
d. ａ ｓｕｐｅrmaｒkｅｔ ｒuns out of stoｃk of a parｔiｃular　ｉｔeｍ、
e. ａ pｒoｄuct　is ｒeｃeｉved iｎto stock aｔ　ａ store、
Aｎsｗer： d
Difficultｙ: Hａrd
24. Ｔhe ｍａnufacｔuｒing　cycｌe ocｃｕrs at the
a. ｃusｔoｍer/retaｉｌer ｉｎteｒｆaｃe、
b. reｔaｉｌer/diｓtributor iｎterfacｅ、
c. distribｕtor/ｍanufａcｔureｒ interfａce、
d. manufacturer/ｓuｐｐｌｉｅr iｎｔeｒface、
e. nｏnｅ of the ａboｖe
Answｅr: c
Dｉffiｃulty:　Ｅasy
25. Ｔhｅ pｒocesses iｎvoｌved in　the　maｎuｆactｕring ｃycle include　
a. ｒeｃeivinｇ、
b. ｍaｎufacturing and　shippinｇ、
c. ｐroduｃtion sｃhｅduliｎｇ、
d. ordｅr arriｖal、
e. alｌ　ｏf tｈe ａboｖe
Answer:　e
Difｆiculty:　Modeｒate
26. The procｅsses　iｎvｏlｖeｄ　iｎ thｅ manufacturing cycle iｎcｌｕｄe
a. order triggeｒ、
b. prｏductioｎ ｓｃheduliｎg、
c. order fulfｉllmenｔ、
d. order entry、
e. maｎｕfacturｉｎg orｄer analｙsis、
Answeｒ:　b
Dｉfficulty： Mｏｄeｒatｅ
27. Tｈe　prｏducｔion scｈeduｌing proｃｅsｓ　in　thｅ ｍａnufactｕrｉnｇ cｙcle is siｍilar　to　ｔhｅ
a. order　reｃeiving　process　iｎ thｅ rｅplenishmenｔ ｃｙcｌe、
b. orｄeｒ fuｌｆillmeｎt proｃesｓ in　the rｅpｌeｎishmｅnt　cｙｃlｅ、
c. order entrｙ　pｒocｅss in　ｔhe ｒｅplenishｍenｔ cyｃle、
d. order ｔrｉｇger　ｐrｏcess ｉn　the ｒｅplenishmeｎt cｙcle、
e. none ｏf the aｂｏｖe
Ａnswｅr：　ｃ
Difficｕlty: Hard
28. The mａnｕfacｔｕｒｉng aｎｄ ｓｈｉpｐｉnｇ process in tｈe mａnuｆａctｕring　ｃｙcle　ｉs eqｕivａｌent　to the
a. order recｅiving prｏｃeｓs in ｔhe replｅｎishmｅnt cycｌe、

b. ｏｒder　fｕlfｉllment pｒocess in the ｒeplｅniｓhment cycle、
c. orｄer　enｔrｙ　process in the repleniｓhmeｎt cycｌe、
d. ordeｒ　tｒｉggｅｒ process ｉn　tｈe repleｎｉshmenｔ　cycle、
e. none oｆ the aboｖe
Aｎsweｒ: ｂ
Ｄifficｕltｙ：　Ｈard
29. The procurement　cｙcle　oｃcuｒs ａt the
a. cusｔomｅｒ/retaｉler　interfａce、
b. reｔaiｌer/dｉｓtributｏr iｎterface、
c. dｉsｔrｉbｕｔor／mａnufactｕrer interfacｅ、
d. manufacturｅr／sｕｐｐｌieｒ interfacｅ、
e. nｏne of　tｈｅ　ａｂoｖｅ
Aｎｓwｅr： d
Ｄifficｕlｔy：　Eａｓｙ
30. The ｒelaｔｉｏnship between thｅ manｕfaｃtuｒeｒ　anｄ supplier during　tｈe ｐrocurement cycle is verｙ similar ｔo ｔｈe　rｅlaｔionsｈip bｅtween
a. cuｓｔomer a