质量协议英文版.doc

PHILIPS Sound Solutions APACMaster Quality AgreementVersion : 1. CONTRACT PARTNERSThis Master Quality Agreement is concluded between:hereinafterHereinafter referred to as PSS APAC (Philips SoundPhilips Sound Solutions APACCustomer) and :and:also acting on behalf of its affiliated and associated companies, hereinafter referred to as SUPPLIER or “SubcontractorSUBCONTRACTOR(SUPPLIER).2. PERIOD OF VALIDITYThis Master Quality Agreement is effective after the date of acceptance by both PSS APACCUSTOMER and Supplier or SUBCONTRACTORSUBCONTRACTOR(SUPPLIER). This Master Quality Agreement is valid until the end of usage of the products (parts) by PSS APACCUSTOMER, included the product lifetime.3. TABLE OF CONTENTS1. CONTRACT PARTNERS12. PERIOD OF VALIDITY23. TABLE OF CONTENTS34. REFERENCED DOCUMENT45. PURPOSE46. ZERO-DEFECTS47. APPLICABLE DOCUMENTS57.1. Product specification57.2. Quality agreement documents67.3. Standards67.4. Order of precedence67.5. Environment.78. MUTUAL ACCESS, VERIFICATION AND CONFIDENTIALITY99. QUALIFICATION99.1. System99.2. Process99.3. Product910. SAFETY1011. APPLICATION VALIDATION1112. CHANGE CONTROL1113. PROCESS CONTROL1214. PRODUCT INSPECTION, MONITORING AND REPORTING1415. QUALITY SPECIFICATION1416. PPM MANAGEMENT1416.1. Complaints and handling of rejects.1516.2. Costs.1516.3. Production line.1617. HANDLING OF REJECTS1618. SHELF LIFE AND WARRANTY1619. TRACKING AND TRACING1720. SIGNATURE SHEET184. REFERENCED DOCUMENTThe format of this Master Quality Agreement is documented in the PHILIPS Consumer Electronics standards system under number UAN-D1812/001.5. PURPOSEThe purpose of this Master Quality Agreement (MQA) is to establish the quality system elements, the working relationship and the feedback systems between PSS APACCUSTOMER and SUBCONTRACTORand SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) for products to be procured by PSS APACCUSTOMER from SUBCONTRACTORfrom SUBCONTRACTORSUBCONTRACTOR(SUPPLIER). The Master Quality Agreement establishes also the basic elements whichelements, which are required and aimed on the continuous improvement of the product conformity and reliability performance.This document, as a memorandum of understanding, does not affect the terms and conditions set out by the SupplyPurchasing Agreement.The Master Quality Agreement shall be used in conjunction with a Quality Data Sheet (QDS) or quality specification on product level. 6. Quality Target(Target (Defect rate definition)Both SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) and PSS APACCUSTOMER are committed to the principle of Annual Quality Target ,Target, in which all product defects and failures as well as other quality discrepancies, which provoke the need for complaints, are to be considered as unacceptable. theThe improvement to the target should following the roadmap of agreed annual and quarter milestone.Bothmilestones. Both parties will actively co-operate to investigate the causes of failure and the implementation of corrective- as well as preventive actions and generally assist each other in the achievement of mutually beneficial opportunities for quality improvement.As evidence of of the SUBCONTRACTORsSubcontractorSUBCONTRACTOR(SUPPLIER)s commitment to the Quality Target goal, SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) agrees to supply products in accordance with the conformity and reliability targets as specified in the Quality Data Sheet (QDS) or quality specification.2005 Q1 Q2 Q3 Q4Active Box 2500 2000 1000 800Passive Box 2000 1000 500 500Wireless 2500 2500 1500 10007. APPLICABLE DOCUMENTS7.1. Product specificationThe product specification is a document containing at least the following information:- productProduct identification.- Ffunctional description, diagrams, drawings, etc. covering all aspects required for an optimal application.- functionalFunctional parameters and characteristics with limiting values, measuring methods and conditions unless not stated in the Quality Data Sheet (QDS).- physicalPhysical dimensions and tolerances critical dimensions are marked with X or XX or or the PSS APACCUSTOMER customers symbol- theThe identification as safety component (if applicable)- safetySafety characteristics (if applicable)- environmentalEnvironmental demand :demand: see 7.5.- packingPacking methods and quantities per packing unit.Quantity per reel, layer, staple or box : . pieces- Total reels; layers, staples or boxes in 1 unit packaging : x pieces- 1 unit packaging can be a big carton box, pallet or boxpallet- Marked on every box :* Production date * Traceability information* Philips 12NCERP codenumber* Total quantity in the boxPlease fill in the Packaging Data Sheet for reach code number send to us. See sheet document ref. Nb Log001 in annex 1When pieces are shipped by air, boxes have to be covered with plastic foil, or they have to be in a plastic bag to avoid that the boxes get wet by condension.When pieces are shipped by sea, the pieces inside the box must be in a plastic bag together with moisture absorbent. The packaging must ensure that the pieces dont get damaged during transport also by stacking (piling) pallets on each other.Before PSS APACCUSTOMER will procure any product, both parties will agree on the product and packing specification. SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) is responsible for ensuring that any product shipped to PSS APACCUSTOMER meets the requirements of the product specification. The valid product specification document will be specified ,referencespecified; reference will be made either to SUBCONTRACTORsto SUBCONTRACTORSUBCONTRACTOR(SUPPLIER)s specification or to a PSS APACCUSTOMER specification confirmed by SUBCONTRACTORby SUBCONTRACTORSUBCONTRACTOR(SUPPLIER).7.2. Quality agreement documentsMaster Quality Agreement (MQA):The MQA contains all basic quality aspects as mentioned in this document. It does not cover product- or product category related requirements. The MQA is signed only once and is valid for all product categories delivered by SUBCONTRACTORby SUBCONTRACTORSUBCONTRACTOR(SUPPLIER). 7.3. StandardsThe latest revision of the international standards, to which reference is made in the drawing, form a part of the quality agreement to the extent specified herein.7.4. Order of precedenceWhere there are conflicting requirements, documents shall rank in the following order of authority:- the product specification, clause 7.1 of this agreement- quality standaardrdar or specification.- the SupplyPurchasing Agreement- the Master Quality Agreement, (other item agreed in this document)- the IEC(Q) specifications to which reference is made- any other international document to which reference is made- a national standard7.5. Environment. SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) warrants that all his articles supplied tosupplied to PSS APACCUSTOMER, PSS APACCUSTOMERs customers and/or its affiliated companies do not and will not contain Banned Substances from the List of Banned Substances (as below) or, if present, are below the declaration threshold concentration mentioned in this List.Treshold concentration PPM (mg/kg)vCadmium and -compounds 5vMercury and -compounds 2Asbestos (all types)10CFCs, Chlorofluorcarbons 0HCFCs, Hydrogenated chlorofluorcarbons 0CHCs, Chlorinated hydrocarbons 0PBBEs, poly brominated biphenyl ethers10PBBs, poly brominated biphenyls10PCBs, poly chlorinated biphenyls10PCTs, poly chlorinated triphenyls10PCP, Pentachlorophenol10PVC and PVC blends 1000 (only for consumer packaging)Packaging materials sold to PSSCUSTOMER APAC mustAPAC must be free of PVC and -blends.The chemical content of each article should be known. The environmental certificate and the list of banned and relevant substances must be completed and signed for each new article, even if the article does not contain such substances. See certificate and list (.annex 2 1and 3)Relevant substances are not forbidden but should be avoided if possible, since they are considered to be removed in case of recycling of the article.One certificate can be used for several articles if all the following conditions are met: the articles contain the same materials,materials, are manufactured in the same process and the content of listed substances is approximately the same (within 10%).SUBCONTRACTOR will sign the environmental certificate for all the products sent to PSS APAC.If one specific part does not agree on the general certificate the SUPPLIER OR SUBCONTRACTOR must inform us withnew certificate for this part together with the QDS of this product.PSS APACCUSTOMER can indicate in the quality specification thatspecification that no certificate is necessary for subsequent articles of the same “family”.Thefamily”. The v symbol means that, in the case of compounds, the concentration of the chemical element should be calculated, not the compound. For substances without the v symbol, the amount of the compound has to be given.PPM means part per million or milligram per kilogram. 1 ppm = 0.0001 %The environmental data, including weight, are related to the article itself, excluding packaging. Only the listed substances, which are present in the article, should be indicated, not the substances used in the manufacturing or cleaning process.Recycle symbols:- cardboardCardboard primary packaging and paper (instructions) for consumer articles: according to DIN 6120 (3 folded arrows), from 50 grams on.- plasticPlastic primary packaging for consumer articles: according to DIN 6120 (appropriate number within 3 closed arrows, plastic type abbreviation underneath), from 5 grams on or bags 3 dm.- otherOther plastic parts (not for packaging): according ISO 11469 (3 closed arrows with plastic type abbreviation underneath between ), from 25 grams on. If only small areas are available, the arrows can be omitted.Packaging of the articles.A returnable packaging should be considered if economically achievable. PSS APACCUSTOMER joins several organisations like the Pallet Pool. If certain conditions are met, , SUBCONTRACTORsSubcontractorSUBCONTRACTOR(SUPPLIER)s can also join these organisations for returnable packagingspackaging.In case of non returnablenon-returnable packagingspackaging, preference is given to recyclable materials. In decreasing order of preference: cardboard, metals, non treatednon-treated wood. Other materials are considered as not recyclable Authorities (Pest Control) can request to use certain chemicals (pesticides) for protection of wood. In this case wood is considered as non recyclablenon-recyclable.8. MUTUAL ACCESS, VERIFICATION AND CONFIDENTIALITY SUBCONTRACTORSUBCONTRACTOR(SUPPLIER)s manufacturing and distribution facilities will be accessible to PSS APACCUSTOMER representatives in order to verify whether SUPPLIER OR SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) observes the obligations and activities on the basis of this agreement. PSS APACCUSTOMERs manufacturing facilities will be accessible to SUBCONTRACTORsto SUBCONTRACTORSUBCONTRACTOR(SUPPLIER)s representatives to observe the handling and processing of SUBCONTRACTORsof SUBCONTRACTORSUBCONTRACTOR(SUPPLIER)s products.In both cases the normal courtesies of prior notification and agreement will be observed. Both parties agree to keep in strictest confidence and not use for itself or disclosure to any third party any confidential and propriety information disclosed by one of the parties during the course of audits, visits and discussions, unless agreed otherwise between SUBCONTRACTORbetween SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) and PSS APACCUSTOMER.9. QUALIFICATION9.1. SystemSUPPLIER OR SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) will take care of the appropriate ISOappropriate ISO 9000-2000 (LAST VERSION) way of working of its quality system. This system will ensure that the appropriate procedures are in place to assure conformance to the requirements of quality specification. Moreover the system will provide for the prevention and early detection of discrepancies and for timely corrective- and preventive actions. PSS APACCUSTOMER is entitled upon prior notification to visit SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) to perform a quality system audit on the basis of the appropriate ISO 9000-2000 document.According to actual situation, supplier or SubcontractorSUBCONTRACTOR(SUPPLIER)s are under obligation to set up otherRelevant quality or environmental/sustainability system base on customer requirement, such asQS9000,ISO/TS16949,ISO14001,etc, ISO14001, etc.9.2. Process SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) will have a documented process description. This description will ensure that products are developed, produced and distributed resulting in products meeting the requirements of the product specification and the product specific quality agreement. PSS APACCUSTOMER is entitled upon prior notification to visit SUBCONTRACTORvisit SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) to perform a process audit.9.3. ProductThe purpose of product qualification is to establish that the product has the capability to meet the requirements of the product specification ,beforespecification, before delivery of the product,product; the product has to be qualified by PSS APACCUSTOMER. SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) and PSS APACCUSTOMER will agree well in advance aadvance a joint qualification program before deliveries will commence. This qualification program may include: Measuring system studies Engineering approval Process flowchart Process FMEA Appearances approval report Sample product Dimensional results TestresultsTest results Control plan Process capability study SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) will, on request, provide PSS APACCUSTOMER with qualification samples whichsamples, which are representative for the future products to be delivered. On request of PSS APACCUSTOMER, SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) will supply the information whichinformation, which provides the evidence that the product complies with the requirements as outlined in the qualification program. After qualification SUBCONTRACTORqualification, the SUBCONTRACTORSUBCONTRACTOR(SUPPLIER) will not introduce any product and/or significant manufacturing process change without notifying PSS APACCUSTOMER well in advance, see clause 12. PSS APACCUSTOMER reserves the right to refuse deliveries an