BEC中级写作.pdf

BEC Vantage Writing1Business Correspondence题目分类：1、订单类 handling order2、询问类 enquiry and reply3、投诉类 complaint and apology4、道歉信 letters of apology5、告知变化类 notice of changes6、邀请类 invitations目录1 订单类 handling order.42 询问类 enquiry and reply.63 投诉类 complaint and apology.94 道歉信：letters of apology.145 告知变化类 notice of changes.176 邀请类 invitations.19注：考试时多是综合类，将各种综合在一起BEC Vantage Writing2段落段落格式：格式：Block Version（平头式平头式）Dear Sir or Madam，We welcome you the order above order.The prices you mentioned are old ones.The current prices should be 5%higher.However,we accept your order and wish to assure you that delivery will be made immediately we receive your L/C.Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship.No wonder your customers have remarked favourably on our products.You may be sure that we shall do our best to maintain our reputation for quality and reliability.We enclose a quotation for summer wares,such as bathing suits,all cotton vests and shall be pleased to receive further orders from you.Yours faithfully，Edward WhiteBEC Vantage Writing3 Indented Version（缩行式缩行式）Dear Sir or Madam:Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday,November 10th.It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.Yours faithfully,John BlackBEC Vantage Writing41 订单类订单类 handling order例题You are the owner of a clothing factory.A customer has sent you a letter summarising a recent negotiation.You have written some notes on the letter.Write a 120-140 word reply to the buyer using the letter and your notes.Write on your Answer Sheet.Mrs P MirzaLahore Textiles6 Ocean RoadLahoreDear ParveenIt was good to see you again last week and we are delighted that your silk blouses will be included in our winter catalogue.As promised,listed below are the points agreed at the meeting.1.The contract is for the Sheba range of silk blouses in three colours.2.You will grant us exclusive import rights for the blouses in the UK.3.The quantity will be 5,000 pieces,with a further option of 3,000.4.The price per piece will be$5.65 for the first 5,000.You will confirm the price for the optional 3,000 pieces.5.Payment will be by letter of credit.6.The initial order will be ready ex factory by 1 August 1999.I trust you will find this in order.I look forward to your written confirmation in due course.Best regardsStephanie powellChief PurchaserSo are we!Which colours?We agreed 4,000?$5.25 for the option piecesNot possible-15th at the earliestBEC Vantage Writing5范文：Dear Stephanie,With reference toThank you for your letter of 1 March.We are delighted that the Sheba range will be in your catalogue.There are,however,some small points which need clarifying.The Sheba range comes in six colours.Please look at the samples and confirm which three colours you would like.You referred to the further option of 3,000 pieces.I thought we had agreed on 4,000.Please confirm the correct figure.I can confirm the optional pieces will cost$5.25 each.Unfortunately,due to a full order book,we are unable to deliver by 1.8.99.The earliest date would be 15.8.99.I hope this will be acceptable.I look forward to hearing from you soon.Yours sincerely,Parveen MirzaBEC Vantage Writing62 询问类询问类 enquiry and replyThe company you work for is expanding rapidly and is looking for new premises.Your Managing Director is interested in Waterside Industrial Park,and has asked you to write a letter to find out more information.Read Waterside Industrial Parks advertisement below,on which your Managing Director has already made some notes.Then,using all your Managing Directors handwritten notes,write your letter to Rosemary Brown at Waterside Industrial Park.Do not include postal addresses.Write 120-140 words on a separate sheet.WATERSIDE INDUSTRIAL PARK A variety of large and small units available.Financial help available for many companies moving to the area.Excellent road and rail links with all parts of the country.Skilled labour force for manufacturing or service sector business.For an information pack,please contact:Rosemary Brown Waterside Industrial Park Phone[phone] Fax[phone] Who would qualify?Which other firms are in the area?Sizes?Ask for this Labour costs compared with other areas?BEC Vantage Writing7范文22 JulyDear Mrs BrownSubject:New PremisesWith reference to your advertisement in the local newspaper,I would like to have more information about the above.Could you tell us which other firms are in the area,and what are the sizes of the units available for rental.Regarding the financial help mentioned,could you inform us who would qualify for it and how to apply.Another point to clarify is the skilled labour costs compared with other areas.Finally,we would be grateful if you could send us the information pack to our address.We look forward to hearing from you soon.Yours sincerelyAlya MaideenBEC Vantage Writing8关于求职信关于求职信1、length 不要超过一页。最好一整页2、type/handwritten 最好打印。只有少数国外公司要求用手写。3、structure 结构合格，包括这四个部分 the opening 申请什么样的职位，在哪看到的这个职位 why them 为什么想要进这个公司，突出个性化，适合这个工作。why you 为什么要录取我。不要重复简历中的内容 the ending 感谢人家授理你的申请。根据心理学分析，求职信的最后一句给HR心理暗示，巧妙的要面试。结尾例句：I look forward to discussing my application in more details with you at interview.BEC Vantage Writing93 投诉类投诉类 complaint and apology投诉信结构：投诉事由投诉事由 详述事件详述事件/投诉理由投诉理由 提出要求提出要求常用句型：Letters of complaintI am writing to complain about I am not satisfied with I must therefore insist that 例题You recently attended a one-day training course on health and safety.You were disappointed with the course and you have decided to write a letter of complaint to the training company.Read the advertisement below,which gives details of the course.You have already made some notes on the advertisement.Then,using all your handwritten notes,write your letter to Moira Geddings at GBG Certification Services.Do not include postal addresses.Write 120-140 words on a separate sheet.BEC Vantage Writing10GBG Certification ServicesGood for business,good for you.Regardless of whether you are in a manufacturing or service industry,you are required by law to operate your business in a manner which is safe and healthy for your workforce.Our courses will help you provide a safe and legally sound working environment for your staff.Our one-day courses include:Experienced and highly-qualified trainersHigh-quality information packsSmall groups(maximum 8 people)Price includes lunch and refreshmentsAll one-day courses run Monday-Friday from 9.30-17.00.For more information contact:Mora GeddingsGBG HouseSummerfield RoadOxford OX8 4DNBEC Vantage Writing11范文Dear Mrs Geddings,I write regarding a training course on health and safety which I attended 27 November.When I booked this course,I chose your company as it came highly recommended and the courses seemed to be of a high standard.I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected.Regarding the information packs these were only a pile of loose photocopies,which was not promised.The class was supposed to be about 8 people but in mine there were about 15.Finally,I should make it clear that the class started 1 hour late,and the lunch that was served,was cold.I am sure you can understand my disappointment.I would therefore be glad if you could investigate this matter.I look forward to hearing from you.Yours sincerely,Lisa Kostevska Cabin AttendantBEC Vantage Writing12索赔：Compensate,Refund in full/20%of our paymentApologise/make a formal apology其他两封投诉信范文：Dear Sir or MadamI am writing to complain about your Tour 5210 to Mexico on 15 June.The quality of the food in the hotels was terrible and everybody in our group was sick most of the time.I would like to remind you of the fact that your advertisement said“superior hotels and fantastic food all the way”.We must insist,therefore,that you refund at least 10%of our money as compensation.If we do not receive adequate compensation within 7 days,we will be forced to write to the local newspaper.Yours faithfullyBEC Vantage Writing13比较强烈投诉抗议信比较强烈投诉抗议信:Dear Sir or MadamI am writing about the heating unit you installed for us on 15 March last year.Unfortunately,the heating system exploded on 12 January this year,and blew a large hole in the roof,thus resulting in a large damage to both our workshop and stocks.I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise,but you did not give us a reply.We must insist,therefore,that you replace the heating system immediately and pay for our damage worth US$400,000.Your faithfullyBEC Vantage Writing144 道歉信：道歉信：letters of apology结构 表示歉意表示歉意 解释原因解释原因 处理意见处理意见 再次道歉再次道歉常用句型I am writing to apologise for/aboutThis was due to Unfortunatelywe have been unable to I am sorry for any inconvenience this has caused.I can assure you that we will例题You are the secretary in a company which makes plastic tableware.Your boss has left the letter below for you to answer.Write a letter of 120-140 words to Ms,Jerome,explaining the reason for the damaged goods.Use the information in her letter and the notes from your boss.Do not include addresses.Write on your Answer Sheet.BEC Vantage Writing15Chris:please write back to Ms Jereme with regrets,etc.We mustnt lose this customer Thanks-Hugh.QUALITY CAFETERIAS INC.NEW ROAD MELBOURNE 6 October 1997The ManagerPlastic A Plenty Co.Gough Industrial EstateMelbourneDear Sir or Madam 5 years to be exact.PLASTIC TABLEWARE-Product nos.0821(forks)and 7234(bowls)We have used your company as a supplier to our restaurants for several years,and until recently the quality of your products has always been good.However,on 2 September this year,we took delivery of some plastic tableware which was of extremely poor quality.Many of the bowls were chipped and several of the forks were broken.We cannot use them in our cafeterias.We will replace them free of charge.I do hope that such a delivery will not be repeated,and that your supplies to us in the future will again be of high quality.If,however,we receive any further faulty plastic tableware from you,we will be obliged to find another supplier to provide us with goods which meet our own high standards。I am sure you will be able to provide us with a satisfactory explanation.So do I!It was the faulty packing machine (now repaired.)Tell her it wont happen again shes an excellent Customer,so please offer our apologies.Yours faithfully,Ann JeremeRestaurants DirectorBEC Vantage Writing16范文：Dear Ms.Jeremy,Thank you for your letter of 6 October.After supplying your restaurants for 5 years,I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.After careful investigation,we found that the cause of the problem was a faulty packing machine.It has now been repaired.I can promise you that this type of problem will not happen again.According to the sales contract between us,we will,of course,replace your faulty delivery free of charge.I would like to offer our apologies once again and thank you being an excellent customer.Yours sincerely,BEC Vantage Writing175 告知变化类告知变化类 notice of changes例题You work in the Sales Department of an international company.Manuela Garcia,an important client,is visiting your company for a day.There are some changes to the itinerary you sent her last week.Write a letter of 120-140 words to Ms.Garcia,using the original itinerary and your handwritten notes,informing her of the changes.Proposed itinerary for one-day visit of Manuela GarciaWednesday 20 October11.00Ms.Garcia arrives on flight 1 B 432 from MadridJohn Sallis to meet Ms.Garcia at airport45 11.30Arrival at companyJohn Sallis to give Ms Garcia an introductory tour of company12.30Lunch at White Hart restaurant(John Sallis,Carol Snape,Tom McAllister Sue Smith Manuela Garcia)14.00 Meeting in boardroom (Carol Snape Tom McAllister Sue Smith Manuela Garcia)15.30Coffee break16.00Product presentation (Carol Snape,Tom McAllister;Sue Smith Manuela Garcia)18.00John Sallis to take Ms Garcia to the airport19.30Ms Garcia departs on flight 1 B 886 to MadridOriginal arrival time too optimisticRestaurant full.Its now the Swan hotelCarol cant make it.Explain whyGive some detailsJohn has to go early.Sue will take Manuela to the airportBEC Vantage Writing18范文：Dear Ms.Garcia,Further to last weeks correspondence,I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October.Firstly,in order to allow plenty of time for you to travel from the airport,your tour of the company will be slightly shorter than the hour which we had originally planned.Secondly,please note that as the White Hart is full on Wednesday,lunch will be at the Swan Hotel.Carol Snape will,however,not be joining us due to a previous engagement.It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16.00.As John Sallis has to leave early,Sue Smith will accompany you to the airport for your evening flight.If you have any questions,please do not hesitate to contact me.Yours sincerely,BEC Vantage Writing196 邀请类邀请类 invitations邀请以及回复时常用的句型：Inviting/OfferingWe should like to invite you.We should be very pleased if you could.We should be delighted if you could.ThankingThank you(very much)for your(kind)invitation to.It was very kind of you to invite me to.I was delighted to receive your invitation to.AcceptingI would be very pleased to.I should be delighted to.DecliningUnfortunately,due to.,I am unable to.BEC Vantage Writing20例题：要点：邀请访问英国并且参观工厂邀请访问英国并且参观工厂 请客人看剧请客人看剧 日期在日期在 11 月月写回函的五个内容点 Thanking Ms Goddard for her letter Accepting the invitation to visit the companyAccepting the invitation to the theatre saying the date are unsuitable and explain whySuggesting an alternative date范文Dear Ms Goddard,With reference to your letter of November 3,I am writing to thank you for your kind invitation.I would be very pleased to accept your invitation to see Trackpluss production facilities.I would also be interested in meeting your colleagues at Head Office,the design team in particular.I should also be delighted to accept your offer of BEC Vantage Writing21arranging for me to see a play in the West End.Unfortunately,due to a business trip abroad,I am unable to come to England at the end of November as you suggested.However,as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you?I look forward to hearing from you again.Yours SincerelyPaolo Fellini真题：(综合)You are in charge of technical resources in your company.You have just received a letter from the Customer Services Manager at JLM Communications,who are inst