1、eOffice eConsultingeVentureeSolutioneCompanyqq Business Domain Business DomaineBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMSReal estate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Co
2、mmunity portal EDMS GroupWare Enterprise Knowledge Internet Purchasing SystemCustomers:IBMqq e-Business Perspective e-Business PerspectiveSuppliersTechnology&Communications InfrastructureeBiz SolutionseBiz IntegrationeBiz StrategyB2EB2BB2CB2MProduct LeadershipRelationship managemente-Business Transf
3、ormationqq e-Business planning e-Business planningMailingMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMPRMPRMDWDWIRMIRMKMSEIPWCMSWCMSRMSRMSERMe-IPSe-Faxe-Faxe-Searche-Searche-CTIe-CTIe-Ce-CommunityommunityEmployeeCustomerqq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM
4、 CRM:Customer Relationship Managemente-CRMe-CRMCRMCRMqq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRMCRM CustomerCustomerCustomerCustomerCustomerCustomerqq e-CRM e-CRM qq qq qq q CRM :InformationPortaleGSTransactionI
5、nformationeGSeGSTransactionPortale-Gov.ServiceIntegrationqq e-Government Service Network e-Government Service Networkqq Website Strategy Website StrategySite ESite BSite HSite FSite ASite GE-biz TransformationE-biz TransformationAS ISTO BESite CSite DStrategy and Implementatione-Shoppinge-ShoppingIn
6、formationInformationeBusinesseBusinessBusiness Function&StrategyHimart2.,v?PublishInteractTransactIntegrateCustomer Information AccessHSE CommunicationCustomer and Technical SupportSupplier Relationship ManagementElectronic Order to CashElectronic ProcurementSupplier Bidding&SelectionIntegrated Plan
7、ning and ForecastingIntegrated Plant Management:q e-Business _Fulfill Demandqq Proposal Proposal-Web Site-Web Site System System Value2003200420052006q /q q q e-Branding e-Branding q B2B/B2E B2B/B2E q Web Web (EIP(EIP)q personalization(e-CRM/DM)personalization(e-CRM/DM)E-Biz 1 12 23 3q Branding&Iden
8、tity(Web CI)Branding&Identity(Web CI)q BusinessBusiness q /(Site Concept(Site Concept)q System&Solutions System&Solutions Web Site 2003 2004EIPEIPe-Biz SIe-Biz SIWeb SIWeb SIWebWeb 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Identity Web Contents
9、Web Promotion Web Applications Web SI Planning Web System Integration SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM)Web SI&eSolutioneBiz Value q eBiz Transformation e-biz Total Solutionqq e-Business e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImp
10、lementationEvaluationDesignAnalysis:PwCeBiz Transformation Solution Development30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystem Integration eCRM IRM PRM Solution DevelopmenteOffice eConsultingeVentureeSolutioneCompanyqq Business Domain Business DomaineBiz Strategy Consulting.eBiz Management
11、 ConsultingeBiz Restructure Consulting eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMSReal estate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing SystemSCMSystemEKP/EIPSystemCRMSystemqq e-Compa
12、ny System Network e-Company System Network Supply Chain Integration Enterprise Knowledge Information Portal Customer DB IntegrationEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMSCMERPERPEKP/EIPEKP/EIPqq eBiz Solution eBiz Solution EUROPEASIAS.AMERICAOCEANIAAFRICAqq Global network Global network Los An
13、gelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901N.AMERICAApplication Web DB Integration Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS.q e-Business Tra
14、nsformation q eOffice Solution Planning q q q q .q ()q q /q .q q q q q q q q .45%15%5%35%.KMSEISEDMSSCMCRMSolution&Service-SI Development&SolutionsGWERPHow convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathere
15、d in single screen?q eBiz Solution eCRM200320042002SMSCMSPMS EIPERPSCMElectronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution&Service-eagleOfficeGWeagleOfficeDefenseDefenseDefense,the Agency for nationalD
16、efense,the Agency for nationalsecurity institution etc.security institution etc.FinanceFinance Bank,Insurance,Security,Credit Bank,Insurance,Security,Credit Card,Investment Trust etc.Card,Investment Trust etc.ChemistryChemistryPetrochemical,heavy chemical/Petrochemical,heavy chemical/explosive/energ
17、y etc.explosive/energy etc.ServiceService Distribution/service/leisure/Distribution/service/leisure/educational institution etc.educational institution etc.Public sectorPublic sector Government organization/Government organization/government investment institution government investment institution e
18、tc.etc.IndustryIndustry Machine,construction,assembling,Machine,construction,assembling,equipment etc.equipment etc.SI MU Business FieldsBusiness Fields:SI MU Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemqq Organization OrganizationPlanning&PublicSupporting TeamPresi
19、dent&CEO CS team Biz 1 team Biz 2 team Biz 3 team Sales 1 team Sales 2 team SI System team SI Develop team Sales 1 team Sales 2 team Automation team Network team Consulting 1 team Consulting 2 team Consulting 3 team eBiz team Solution teamSI MUINFRA MUConsulting MUR&D MUBSP MU Web build Web build-We
20、b PlanningWeb Planning-Design/ComponentDesign/Component Web SI Web SI-Web SI ConsultingWeb SI Consulting-Web ApplicationsWeb Applications-Web Solutions-Web Solutions e-Biz/M-biz e-Biz/M-biz -e-Biz Consulting -e-Biz Consulting -e-Biz Integration -e-Biz Integration -e-Biz Solutionse-Biz Solutions e-Bi
21、z Total e-Biz Total -e-Total Consulting -e-Total Consulting -e-Biz Total Integratione-Biz Total Integration -e-Biz Total Solution -e-Biz Total SolutionBusiness Value 100250300ll ll 120400700Degree of Innovationll q How to reach online user and provide How to reach online user and provide Customised
22、In-depth product information?Customised In-depth product information?How to sell products and process ordersHow to sell products and process ordersOver the Web?Over the Web?What are new offerings,unique to the Web?What are new offerings,unique to the Web?How to revolutionise business models andHow t
23、o revolutionise business models andshift value creation?shift value creation?Product/Service Product/Service InnovationInnovationBusinessBusiness Model Model InnovationInnovationMarketing InnovationMarketing InnovationChannel InnovationChannel InnovationSource:Arthur D.Littleq eBusiness Perspective(
24、e-Business )Channel EnhancementChannel EnhancementValue Chain IntegrationValue Chain IntegrationConvergenceConvergenceIndustry Industry TransformationTransformation Win-WinWin-Win (:),:PwC eBusiness INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consu
25、lting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 teamqq Organization OrganizationButterflyButterflyARTCOM PPT SCREENSAVERARTCOM PPT SCREENSAVERPower DesignPASAMOPASAMOPASAMOBest PowerPoint
26、 DesignBest PowerPoint DesignPPASAMOPowerPoint Forum“PASAMO”ARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTER
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