First-impression-商务英语.pptx

Upon completion of this chapter,you will be able to know:The concept of first impression The way of leaving a good first impression on othersthe importance of a good first impression1.Think about some adjectives to praise a person you met today?2.What kind of person you think is easy to get along with at first sight?3.Are you eager to know your first impression on others?Warm-up questions：Whatisfirstimpression？WehaveprobablyheardthatittakessevensecondstomakeafirstimpressionandAmericansaying“Youneverhaveasecondchancetomakefirstimpression.”Well，Whatisfirstimpression？What is first impression？The first impression is a strong effect,a deep feeling or an image kept in peoples mind after they have met a stranger.People judge the stranger immediately based on appearance and manners of a new person and form a positive or negative impression soon.ConceptThe research shows that within only five seconds,two strangers will establish an impression,which can affect their relationship.Such impression is so deep-rooted that it is hard to change later on,which will influence the feeling,opinion and judgment of each business partner.It will also determine whether the other side is profession,qualified or not and your desire to make further cooperation in the future.ConceptA positive feeling at the first beginning is the half victory of the game,which can build interest and persuade potential clients to make a favorable business.The first impression will last forever and influence the judgment towards persons or things later on.The importance of first impressionIts the fast critical seconds that decide other peoples opinion on you based on your performance,behavior,dressing and manners and tells what kind of person you are.The importance of first impressionJustContrast:A positive impression will arouse interest and trust in persons mind.It can lead a client toward a favorable decision.A negative first impression will certainly be hard to erase and ruin business because the first impression is a lasting one.It makes bad impact on your clients.Improper appearance can make a poor first impression,which may spoil the business you dont expect.How to make a good impression?Tip 1:Always smileA smile can shorten the distance between people.A smile can make people feel at ease.A smile can create a good impression that you are a warm,positive and enthusiastic person.SmileSmileandthewholeworldsmileswithyou.Itsfun,fast,andeasy!Butbestofall,itsanaturalwaytomakeyourselfandothersfeelreallygood.Enjoy the many benefits of a smileSmilesimproveyourappearance.CharlesGordyoncequipped:Asmileisaninexpensivewaytochangeyourlooks.Smilesmakethingsrightagainandsaymuchmorethanwordscan.Asmileletsotherpeopleknowthatyourepreparedtobeopentothem.Smilescreatetrustandrapport.Asmileisagreatwayofestablishingmutualfeelingsofbeingonthesamelevelasothers,whetherthatisone-to-oneorinfrontofagroupgivingapresentation.AsmilesaysImOK,youreOK.Smilesmakeyoufeelgood.Smilesmakeotherpeoplefeelgood.Asmilealwayslooksgood.Feelingnervousaboutthebeautyorappearanceofyoursmileisunnecessary.Trustthatyoursmilemakesyoulookgreat.StoryofSmilingGirlPractice your smile.Thereisnoharminpracticingyoursmiledoingsowillincreaseyoursmilingconfidence,improveyoursenseofwell-beingandhelpyoutolearnwhichofyoursmilesareyourbest.Lookatphotosofyourselfsmiling,withaclosedmouth,openmouth,andfromdifferentangles.Whichkindofsmilesandposesmakeyourfacelightupthemost?Whichsmiledisplaysyourotherfeaturestotheirbestpossibleadvantage?Togetafeelforhowtomakeyoureyessmile,standinfrontofamirrorandpracticesmiling.SmileTraining Psychology research shows thatit is proper to show 6-8 teeth when smiling.SmileTraningSmileTraningSmile Training把手举到脸前：把手举到脸前：双双手手按按箭箭头头方方向向做做“拉拉”的的动动作作，一一边边想想象象笑笑的的形象，一边使嘴笑起来。形象，一边使嘴笑起来。把把手手指指放放在在嘴嘴角角并并向脸的上方轻轻上提：向脸的上方轻轻上提：一一边边上上提提，一一边边使嘴充满笑意。使嘴充满笑意。手手张张开开举举在在眼眼前前，手手掌掌向向上上提提，并且两手展开：并且两手展开：随随着着手手掌掌上上提提，打打开开，眼眼睛睛一一下下子睁大。子睁大。经常说经常说“七、茄子、威士忌七、茄子、威士忌”等词。等词。Smile Training应当避免的微笑方式应当避免的微笑方式Tip 2:Be aware of your dress The person with messy hair,dirty clothes and smelly shoes is said to be unproper and unprofessional in business situation,while a well dressed person is more likely to impress the buyer at the first sight,which is crucial to establish the business relationship.Tip 3:Hand gestures Try not to use barriers such as folding your arms as this will make you look too defensive.Use nice open gestures,smile and maintain eye contact when you speak,because it can tell whether you are an open,positive,easy going or introvertive,distant,negative person.Step 4:Project the right image Create the right image.This will help you project confidence and encourage you and the other clients feel better at ease.Remember you not only present yourself but also present your company.Step 5:Call clients name Remember and call clients name.This shows that you have paid attention from the beginning,catching the name during the introduction.For example:“Sam,I hope to conclude our business to our mutual benefit.”It makes the client feel that he is important and special in your mind.Tip 6:Proper Language Try to find something common between the two of you to talk so as to keep it flowing.As first impression only last for few seconds,it seems that language is not comparably important.However,if you fail to leave a impressive first impression at the beginning,communication and language can greatly change the opinion that has been formed.Giving other complements and showing your politeness is always helpful.Tip 7:Eyes contact Maintain good eye contact.The eyes are windows to reveal the truth about your sincerity.Look directly at the clients will convey your sincerity,confidence and respect.Tip 8:Watch your timeThere is no excuse for running late.Leaving your home early in case of avoiding traffic jam,car accident or any unexpected circumstance.Arrive at least five minutes earlier.Tip 9:Open your mindIf you talk to your client,you should be relax and friendly.Create a image that you are an approachable person.Then,the conversation will be smooth and sound.A firm handshake will deliver your sincerity and respect to others.Its considered to be polite and show you interest to the business.Tip 10:Firm handshake How to make a good verbal impressionBe nature and try not to memorize the words you want to sayAvoid using too much“you know,”or“um”.Be relax and talk fluently.Slang and dialect are not desirable in the formal situation.Be a good listener.Sometimes,its better to keep silence rather than talking for no reason.Case Study 1 Hand shakeAn financial consultant constantly made phone call to one of his potential client,in order to sell his product.In the phone call he was so patient,passionate and polite that the client could not refuse him.Then,they made an appointment to meet.However,after the hand shake,the client said he had a very important meeting to attend and he left.The consultant fel t puzzled.The problem is during the process of handshaking,the consultants body is stiff,and his hand is cold with no facial expression,which is quite different when they have conversation on phone.Question:Why the client refuse the constant?What can you learn from this passage?Case Study Case Study 2AChinesecoupletookU.S.UnitedAirlinesandreturnedtoShanghaiinFebruary,2012.Theflightattendanttidieduptheluggagecompartmentbymovingtheirluggagepositioninordertoletsomeoneelseputmoreluggage.Thecoupleresisted“Whydoyoutouchmythings?”Duringthedispute,thehusbandrepeatedimpatiently“Youshutup”tothecrew.Theflightattendantfeltsoinsultedthatshewasunabletoproceedwithherwork,thusshecalledthepolice.NotuntilfivearmedU.S.policemenappearedintheaisleoftheplane,didthecouplerealizetheserioussituation.Watchedoverbythepolicemen,thecouplehadtogetofftheplane,leavingtheir12-year-olddaughteraloneontheplane.ThiseventhasstirredupheateddiscussionsontheInternet.WiththeprosperityofChina,moreandmorepeoplehavetheopportunitytogoabroad,etiquetteandcivilizationisbecominganewinternationallanguagetoday.Pleaseanalyzethecaseandtellwhatlessonyouhavelearned.Conclusion The first impression once form can hardly change later on.Bad impression can deliver a signal of unprofession,negative and unqualified feeling,while good impression will help two sides to establish positive business relationship.Its crucial,expecially for business people,to represent a preferable first impression.Exercises1 Answer the following questionsWhat topics should you avoid when you meet someone for the first time?And what topics are better choices for such occasion?Ans:Topics to avoid:religion,politics Topics for the first time to meet:weather,sports,habits.Exercises2.What is the key to a successful interview?Ans:Try to create a good first impression.Exercises3.What are the ways that can ensure you to make a good impression?Ans:Clothes are clean;wear appropriate clothes;make sure your nails,teeth and hair are clean.ExercisesHow do you form the first impression about a person?Ans:Ways of talking,clothes and accessories,face,hair,posture,body shape.ExercisesArticle reading First impression is always the most important thing when you meet a stranger.It takes just a quick glance,maybe five seconds,for someone to understand you when you meet for the first time.In this short time,the other person forms an opinion about you based on your appearance,your manners and even your behaviors that tell them what type of person you are and your characteristics.ExercisesArticle reading So,whether they are in your career or social life,its important to know how to create a good first impression.To make a good impression,we have to have deep confidence in ourselves.If you are calm and confident,the other person will feel more at ease and this makes a solid foundation of a good first impression.The next thing is your appearance.ExercisesArticle reading Although physical appearance seems to be more important nowadays,dont get upset if you are not born pretty/handsome.Try presenting yourself appropriately,start with the ways you dress.Dress for occasions,do not dress for your own mood.Make sure that you look clean and tidy as this help to make a good impression.ExercisesArticle reading Well,the most important thing is a smile.“Smile and the world smiles too.”A warm and confident smile will put both you and the other person at ease.You have to look sincere and true while you are smiling.When it comes to making the first impression,body language as well as appearance speaks much louder than words.ExercisesArticle reading Thus,stand tall,smile(of course),make eye contact,greet with a firm handshake.All of this will help you project confidence and encourage both you and the other person feel better at ease.Conversations should be short and sweet.Dont talk non-stop as this makes the other person bored.Try to find something common between the two of you to talk so as to keep it flowing.ExercisesArticle reading Your attitude is also what counts in a good impression.Stay positive,courteous and dont start criticizing people or make sarcastic comments because this will spoil your image.Question:what can you do if you are not born pretty or handsome?Thank You!