旅游商务英语.pptx

English for TourismEverydayEnglishThe purpose of life is to enjoy every momentAfter a hurricane comes a rainbow.1、Guiding English 2、Accommodation English English for TourismTask1 Outbound tourism 2 Inbound tourism3 FO English4 Chamber service English5 F&B service EnglishEnglish for TourismKey point 1Welcome speech2Farewell3The classic travel route4Hot travel route in Hunan province5Top attractions in huaihua6Basic hotel English in service English for TourismEnglish for TourismHelp you engage in fluent and understandable oral English communicationCompose practical writing assignmentsDo written translation and oral interpretation Get some idea of the tourism development in and outside of China and cultural background information about the countries we are going to travel in class by watching relevant VCDs.Teaching objectivesMain content (20)oWelcome speechoCheck in procedureoHuaihua scenic spotsoComplaints solutionoFarewell oOther countries Introduction Students preparationoPPT show&sharing(10 minutes)oSpeechUnit1WelcomespeechoDefinitionofTourismoClassificationsofTourGuidesoProfessionalwordsoIntroductionaboutChinaoMakeawelcomespeech Definition of TourismoTourism is the practice of traveling for pleasure,a kind of cultural activity most frequently associated with rest and relaxation,sport and access to culture and nature.oTourism is the business of providing tours and services for tourists.Its related to businesses such as transportation,hotels and restaurants,tourist attractions and resorts,travel services and so on.o Tourism,to individuals,refers to activities in which they take part to acquire pleasure,relaxation or to enhance knowledge and enrich their lives.To society,it is business chiefly made up of three indispensable components tourism resources,tourism facilities and travel services.Classification of Tour GuidesoAccording to their working area,tour guide can generally be classified into four kinds tour manager/escort,national guide/interpreter,local guide and scenic-spot guide.oA tour escort is also called a tour manager.He/She represents the travel agency that organizes the tour group and accompanies the tourists from the beginning to the end of their journeys.He/She is responsible for whether or not the tour goes well.oA national guide is a guide on behalf of the travel service that organizes the group in the destination country.He/She is understood as an interpreter and travels with the tourists around the destination country and takes care of them with the help of the local guides.oA local tour guide is a delegate tour guide from the local travel agency.He/She arranges all the activities in his/her region,takes the tourists to the scheduled tourist attractions and explains things that tourists want to know.出境领队出境领队o报名条件：报名条件：o(1)报考领队者为所有国际旅行社导游员；具有较强的业务能力和敬业精报考领队者为所有国际旅行社导游员；具有较强的业务能力和敬业精神；政治觉悟高，遵纪守法，没有违法违规和责任投诉记录神；政治觉悟高，遵纪守法，没有违法违规和责任投诉记录 o(2)大专以上学历和具备一定的外语水平大专以上学历和具备一定的外语水平 o报名程序：必须提交报名人员身份证、学历证明原件、导游资格证原件报名程序：必须提交报名人员身份证、学历证明原件、导游资格证原件及导游证复印件及导游证复印件 o考试科目：领队业务与政策法规、目的地国家考试科目：领队业务与政策法规、目的地国家(地区地区)知识、英语三部分。知识、英语三部分。获得英语导游资格、大学英语六级证书或目的地国家语种导游资格的报获得英语导游资格、大学英语六级证书或目的地国家语种导游资格的报考人员，可免试英语。但必须提交英语导游资格证原件和大学英语六级考人员，可免试英语。但必须提交英语导游资格证原件和大学英语六级证书原件及复印件各一份，或目的地国家语种导游资格证原件和复印件证书原件及复印件各一份，或目的地国家语种导游资格证原件和复印件各一份各一份 o发证：考试、考核合格后发发证：考试、考核合格后发中华人民共和国出境领队证书中华人民共和国出境领队证书Major types of tourist guidesoTour manager/escort 领队领队/国际导游员国际导游员oNational guide/guide interpreter 全程导游员全程导游员/全程翻译、全陪全程翻译、全陪oInternational receptive tourist guide 国际接待导游国际接待导游oInternational tourist guide 国际导游国际导游oDomestic tourist guide 国内导游国内导游oOverseas travel tourist guide 国际游导游国际游导游oLocal guide 地方导游员地方导游员/地陪地陪oScenic-spot guide 景点导游员景点导游员oDriver-guide 司机导游员司机导游员oAdventure guide 探险导游员探险导游员oHeritage interpreter 历史遗迹解说员历史遗迹解说员oEscort interpreter 陪同解说员陪同解说员oDocent 博物馆解说员博物馆解说员(讲师）讲师）oProfessional tour guide 职业职业/专职导游员专职导游员oNon-professional/amateur tour guide/step on 非职业非职业/兼职兼职/临时导游员临时导游员Tour guide training/education and examinationoApply 申请，报名申请，报名oRegister 注册注册oTraining curriculum 培训课程培训课程krikjulmoSubject 科目科目oTeaching material 教材教材oTeaching model 教学模式教学模式oTeaching method 教学方法教学方法oPractice 实习，实践实习，实践oABCs of China/World Tourism 导游基础知识导游基础知识中国篇中国篇/世界篇世界篇 oTour-guide Professional Operations 导游业务知识导游业务知识oPolicies and Regulations 政策与法规政策与法规oSkills and Strategies of Speaking 说话技巧和策略说话技巧和策略oInterview/talk 面试面试/面谈面谈oOral test 口试口试oWritten test 笔试笔试oField/on-the-spot speech 实地景点介绍实地景点介绍Professionalwordso旅行机构词汇o旅游口译词汇o旅游常用成语口译词汇o主要景点口译词汇o湖南十三篇导游词景点词汇旅行机构词汇旅行机构词汇o旅行社：travelagency报价：quotation包价旅游：packagetour团体旅游：grouptour散客：individualtourist住宿：accommodation膳食：meals交通：transportation游览：sightseeing衣食住行：clothing,meals,accommodation/shelter,transportation旅游口译词汇旅游口译词汇o点：spot,site,resort,destination旅游景点/名胜景点：touristattraction/destination,scenicspot避暑胜地：summerresort避暑山庄：mountainresort名胜古迹：scenicspotsandhistoricalsites山水风光：landscape亭阁：pavilion楼：mansion,tower台：terrace塔：pagoda,pgdtower殿堂：hall陵墓：tomb,mausoleumm:sli:m,-z-o关：pass石窟：grottogrt旅游常用成语口译词汇旅游常用成语口译词汇o络绎不绝：anendlessstream美不胜收：toomanybeautifulthingstobeappreciatedatonce闻名遐迩：knownfarandwide墨客骚人：famousmenofletters奇峰异石：picturesquepeaksandrocks奇花异草：exoticflowersandherbs主要景点口译词汇主要景点口译词汇 o故宫：theImperialPalace紫禁城：theForbiddenCity兵马俑：TerraCottaWarriors/soldiersandhorses长城：theGreatWall居庸关：JuyongguanPass不到长城非好汉：HewhodoesntreachtheGreatWallisnotatrueman.o世界自然遗产：theWorldNaturalHeritageo出境游outboundtourismo国内游inboundtourismo长江三峡ThreeGorgesontheYangtzeRivero“上有天堂，下有苏杭。”oInheaventhereisparadise，onearthHangzhouandSuzhouo“三奇”：巧石、奇松、云海othethreewonderfulfeatures：picturesquerocks，legendarypines，andtheseaofcloudso武陵源风景名胜区WulingyuanScenicandHistoricInterestAreao丽江古城OldTownofLijiango龙门石窟LongmenGrottoeso鱼米之乡alandofmilkandhoneyo郁郁葱葱luxuriantandgreeno一片苍茫的海天景色avastexpanseofseaandskyo蔚为壮观presentasplendidsighto熙熙攘攘hustleandbustleIntroduction about ChinaoChinaisintheeasternpartofAsia,onthewestcoastofthePacificOcean.Chinahasatotallandareaof9.6millionsquarekilometers,nextonlytotheformerSovietUnionandCanada.oChinaslandborderis22,800kilometerslong.ThenationisKorea,Mongolia,Russia,Afghanistan,Pakinstan,India,VietNamandsoon.oTheChinesemainlandisflankedbytheBohai,theHuanghai(YellowSea),andtheEastChinaandSouthChinaSeaintheeastandsouth.Chinassurfaceslopesdownfromwesttoeastinafour-stepstaircase.oChinasmanymountainsarewellknownthroughouttheworld.MostofChinasriversflowfromwesttoeastintothePacificOcean.Chinahasmanynaturallakes,mostofthemscatteredintheMiddle-LowerYangtzePlainandtheQinghai-TibetPlateau.oMostofChinaissituatedinthetemperatezone.SomepartsofsouthChinaarelocatedintropicalandsubtropicalzoneswhilethenorthernpartisnearthefrigidzone.TheeasterncoastalregionsofChinaarewarmandhumidandhavefourdistinctseasons.Chinahasthegreatestdiversityofwildlifeintheworld.Chinaisrichinmineralresources,withtotalreservesrankingthirdintheworld.oChinaiscurrentlydividedinto23provinces,5autonomousregionsand4municipalitiesdirectlyundertheCentralGovernment.Chinaisaunited,multi-nationalcountryof56ethnicgroups.Thebasicdemandsoffamilyplanningarelatemarriageandlatechildbirth.Atpresent,familyplanningasastatepolicyissupportedbyavastmajorityofthepeople.A Welcome SpeechStep 1:Lead-inoQ:Whatisthefirstthingthatatourguideshoulddowhenhe/shemeetsthetourists?oA：awelcomespeechStep 2:Scene and Tasko1.SceneoSupposeyouarealocalguide.oMr.WhiteisthetourgroupsnationalguidefromCanada.o2.TaskoMakeawelcomespeechaccordingtothescenegiven.Make a Welcome Speech Wello1)Includethesixitemso2)Speakfluentlyo3)HighlightcharacteristicsEn Route to the Hotel Welcome SpeechEn Route to the Hotel Welcome SpeechGoodevening,ladiesandgentlemenWelcometoChina!WelcometoShanghai.Confucius,ourgreatancientphilosopheroncesaid,“Whatagreatjoyitistohavefriendsfromafar!”Today,withsuchgreatjoy,onbehalfoftheChinaYouthTravelService,Idliketoexpressawarmwelcometoallofyou,ourdistinguishedguestsfromtheothersideofthePacific.IalsohopethatduringyourshortstayShanghai,youcannotonlysatisfyyoureyesandstomach,butalsoexperiencetherealChinesecultureandhaveabetterunderstandingoftheChinesepeopleanditsdevelopment.Pleaseallowmetosayafewwordsaboutmyself.MynameisGaoYuan.YoucansimplycallmeGao,whichmeans“tall”inChinese,althoughImnottallatall.Thisisourdriver,Mr.Li,whohasbeendrivingformorethantenyears.Mr.LiandIwillbeatyourdisposal.Wewilldoeverythingpossibletomakeyourvisitapleasantexperience.Ifyouhaveanyproblemsorrequests,pleasedonothesitatetoletusknow.YouaregoingtostayatShangri-laHotel,aluxurious,five-starhotellocatedrightonthefamousHuangpuRiver.Sinceyouaretostayinourcityfortwodays,youwillbeusingthisvehicleduringyourstayinShanghai.Sopleasetakethetroubletojotdowntheplatenumberforfutureconvenience:8E199.Iwillrepeat:8E199.Gotit?Knownthroughouttheworldasthe“PearloftheOrient”,Shanghaiisamodernandfast-pacedcity,richinhistoryandculture,whichhasawealthofareasandsitesjustwaitingtobeexplored.Duringthefollowingtwodays,youwillexperiencetheoldpartofthecitybyinvestigatingShanghaisformerConcessionareasandYuyuanGardens.Youwillalsovisitthenewestareaofthecity,Pudong,andtwoofitsmostimpressivestructures:JinmaoTowerandtheOrientalPearlTVTower.Inaddition,tomorroweveningyouwilltakeacruiseontheHuangpuRiverandenjoythebeautifulnightsceneryonbothsides.Isincerelywishyouapleasant,comfortablestayandafantasticholidayhere.IshalldoallIcantomakeeverythingeasyforyou.Thankyouandhaveanenjoyableevening!The Six Itemso1)Toextendawarmwelcometothetouristo2)Tointroduceyourteamtothemo3)Togiveabriefaccountoftourarrangementso4)Tomakesureyoullbealwaysattheirserviceo5)Totellthemthetimedifferenceo6)TogivebestwishestothemHelpful SentencesAsking for attentionGoodevening,ladiesandgentleman.MayIhaveyourattentionplease?Ladiesandgentlemen,yourattentionplease?Ladiesandgentlemen,pleaseletmehaveyourattentionforamoment.Self-introductionImYao,yourlocalguidefromCYTS.First,pleaseallowmetointroducemyself.ImaguidefromChinaInternationalTravelService.MyEnglishnameisJan.ImyourlocalguideinWuhan,andmynameisLiPin.MynameisJanLinbutyoumayjustcallmeJan.IntroducingapersontoagroupPleaseallowmetointroduceMr.Wang,ourdriveronthistrip.Pleaseletmeintroducemycolleaguefirst.Mr.Wangisourdriver.Hehas15yearsofdrivingunderhisbelt,soyouareinverysafehands.MayIintroducetoyouMr.Li,thegeneralmanagerofourtravelservice?MayIhavethepleasureofintroducingthelocalguidetoyou?ThisisMissWangJiefromShanghaiCITS.GivingwelcomesWelcometoWuhan,China.Firstletmeexpressawarmwelcometoyou.OnbehalfofChinaTravelServiceandmycolleague,IwarmlywelcomeyoutoChengdu.OnbehalfofChinaInternationalTravelService,ChengduBranch,Iwouldliketoexpressourwarmestwelcometoyouall.OnbehalfofCYTSWuhanBranch,Imverygladtohaveallofyouhere.Expressing intention to provide good serviceWe are glad to be at your disposal.If you have any problems or requests,please feel free to ask me.If you have questions or requests,please dont hesitate to tell us.We will do everything possible to make your visit a pleasant experience.We will do as much as we can to smooth your way,care for your welfare,and assist you in whatever way we can.I shall do all I can to make everything easy for you.Please dont hesitate to ask at any time if you need my help.I am sure you will have an abundance of things to see and experience during your stay.My job is to smooth your way,care for your welfare,answer your questions,and be your guide and interpreter.During your stay in China,I will try to do my best to warm the cockles of your heart.We are your friends across the sea.What a joy it is when our friends from afar come to visit.Nothing is more delightful than to meet friends from far away.GivinggoodwishesforapleasantstayIhopeyouwillhaveagoodtimeinGuangzhou.Iwishyouwillhaveagoodtimeinthiscity.Ihopeyouwillenjoyyourstayinourcity.Goodnightandhaveagoodstay!Ihopeyourvisittothiscitywillbeahappyandmemorableexperience.Isincerelywishyouapleasantandcomfortablestayandafantasticholiday.Iamsurethistripwillbeoneofthemostunforgettableexperiencesinyourlife.IknowthatyouwillhaveawonderfulandrewardingexperienceduringyourstayinBeijing.Idohopethatthistripwillbethemostmemorableoneyouveeverhad.