商业英语邮件格式培训资料省公共课一等奖全国赛课获奖课件.pptx

2009/11/27ENGLISH WRITING FORMATDec.1,By Stella第1页2009/11/27FigureNameCapital and Small LetterParallel StructureBusiness Email Format第2页2009/11/27Figure:Word or NumeralFigureWord文字文字Numeral阿拉伯数字阿拉伯数字个位数个位数句子开句子开头十以上数字十以上数字,每三位数字用每三位数字用逗号隔开逗号隔开单位是百万以上位是百万以上(million/billion)第3页2009/11/27Figure:WordSingle-Digit(one-ten)e.g.more than 5 people more than five peopleBeginning of a Sentencee.g.14 employees are in the department.Fourteen employees are in the department.Notice:假如数值很大，应防止用数字起头。假如数值很大，应防止用数字起头。e.g.Four thousand twenty-seven customers came through the doors on opening day.On opening day,4,027 customers came through the doors.第4页2009/11/27Figure:NumeralBig Figure:numeral with commae.g.1,000 13,533 426,385Million/Billione.g.more than$7 million economy growth of 14 billion 第5页2009/11/27Coherence（一致性）Coherence（一致性）：（一致性）：即一句话中数字表示方式要一致即一句话中数字表示方式要一致e.g.The report showed that 14 stores reported seven incidents of delay,while the remaining six stores reported an average of 20 incidents.The report showed that 14 stores reported 7 incidents of delay,while the remaining 6 stores reported an average of 20 incidents第6页2009/11/27FigureWord文字文字Numeral阿拉伯数字阿拉伯数字个位数个位数句子开头句子开头十以上数字十以上数字,每三位数字用每三位数字用逗号隔开逗号隔开单位是百万以上单位是百万以上(million/billion)一致性标准一致性标准第7页2009/11/27Name-外国人姓名外国人姓名外国人名字普通是名在前，姓氏在后。外国人名字普通是名在前，姓氏在后。e.g.George Walker Bush/George W.Bush 当把个人姓置于名之前时，中间要用逗号分隔当把个人姓置于名之前时，中间要用逗号分隔.e.g.Bush,George W.*先生先生/夫人夫人/女士女士：Mr./Mrs./Ms.White Messrs/Mmes头衔头衔:Professor-Pro.教授教授 Doctor-Doc.博士博士 President 总裁总裁 Manager 经理经理 Line Manager 部门经理部门经理第8页2009/11/27Deng Xiao Ping Deng XiaoPing 中国人姓名-汉语拼音姓名次序保留汉语习惯，姓在前，名在后姓名次序保留汉语习惯，姓在前，名在后姓和名作为两个组合分开书写，名部分不要再分开姓和名作为两个组合分开书写，名部分不要再分开注意专有名词首字母大写规则，也能够全部大写，但不宜全注意专有名词首字母大写规则，也能够全部大写，但不宜全部小写部小写 e.g.Deng Xiaoping DENG XIAOPING第9页2009/11/27中国人姓名中国人姓名-英文名英文名起一个英文名，再与汉语拼音姓组合起一个英文名，再与汉语拼音姓组合 e.g.Charles Zhang Juliet Wu 第10页2009/11/27Capital and Small Letter小写冠词(a/an/the)虚词（介词，连词）复合词中的第二个单词虚词大写标题始末单词所有实词五个字母以上的介词复合词中第二个单词动词短语中的介词实词第11页2009/11/27Capital Letters in TitleCapitalize the first and the last worde.g.The Text to Look ForCapitalize all nouns,pronouns,adjectives,verbs,adverbs,and subordinate conjunction(including“its/this/that/am/is/are/be/after”)e.g.Enclosed truck analysis with order&carton Enclosed Truck Analysis with Order&Carton Capitalize the second word in compound wordse.g.Cross-Reference,Pre-Microsoft Software,Read/Write Access,Run-Time Do not capitalize the second word if it is another part of speech or a participle modifying the first word(How-to,Take-off)第12页2009/11/27Capital Letters in TitleLowercase all articles(a,an,the)Lowercase all coordinate conjunction(and,or,nor,for,but),Lowercase prepositions.Except for:1.Words with more than five letters,such as“between 2.Prepositions that are part of a verbal phrase,such as Backing Up Your Disk”.第13页2009/11/27Parallel Structure平行结构平行结构用相近格式作陈说一个方法提升表示清楚度及力度第14页2009/11/27Parallel Structure1.Identify the list2.Listing in sequence 3.Write out the list4.Making the presentation1.Identify the list2.List in sequence3.Write out the list4.Make the presentation第15页2009/11/27Parallel Structure1.Following up2.Communicate3.Making changes1.Following up2.Communicating3.Making changes第16页2009/11/27Parallel Structure1.Communicating 2.Of improving methods3.Executive level1.In communication2.Of improving methods3.At executive level第17页2009/11/273POD on time return3.1 POD on time return summary（base on 091110 tracking report）3.2 POD Return Delay by Carrier3.3 Percentage of total PODs by Carrier3.4 POD return on-time rate by Carrier4Customer complains5.Abnormal delivery tracking6.TTL Shippable Unit analysis by BU3POD On-Time Return3.1 POD on-time return summary（base on 091110 tracking report）3.2 POD return delay by carrier3.3 Percentage of total PODs by carrier3.4 POD return on-time rate by carrier4Customer Complains5.Abnormal Delivery Tracking6.TTL Shippable Unit Analysis by BU格式平行格式平行第18页2009/11/27Business Email FormatLearn more at http:/ by Sophy第19页2009/11/276.较常使用有较常使用有Dear Sirs,Dear Madam,Dear Mr.XX,。称呼后面。称呼后面标点，普通使用逗号。标点，普通使用逗号。7.正文齐头式，每行均从左边顶格正文齐头式，每行均从左边顶格写，段落之间隔一行。写，段落之间隔一行。8.结束语写在结尾语下隔一结束语写在结尾语下隔一至两至两行行，后加逗号。名字后，后加逗号。名字后不加任何标点符号。如：不加任何标点符号。如：Best Regards,Lily Wu10.齐头式结束语和署名齐头式结束语和署名应该靠左边空白排列。应该靠左边空白排列。5.以简短词组总括信主题。以简短词组总括信主题。第20页2009/11/27Well-Structured1.INTRODUCTION(Background and Basics)2.DETAILS(Facts and Figures)3.RESPONSE or ACTION(Conclusion)4.CLOSE(A simple one-liner)第21页2009/11/27Tips for Email:NetiquetteNever leave a response too long.简练简练E-mail addresses must be correct.准确准确Take off the caps lock.DONT SHOUT!规范规范Informality is OK in e-mails.自然自然Question your subject heading.主题主题Use short sentences and short paragraphs.清楚清楚Enumerate with numbers or bullets.有力有力Tidy up long sentences to eliminate waffle.干脆干脆Take a pride in your finished message.检验检验Ensure everything is right before you hit send.慎重慎重第22页2009/11/27THANK YOU!第23页