组织行为学考试题库(附答案)知识交流.doc

本次测试范围为：
组织行为学测试题（1）

选择题：题 填空题：题 判断题：题 问答题：题
第1题[单选题]
_________ is the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal

a:value
b:. role
c:perception
d:motivation

参考答案： d
第2题[单选题]
________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

a:organizational design
b:organizational culture
c:. organizational learning
d: organizational behavior

参考答案： d
第3题[单选题]
________ is a dynamic condition in which an individual is confronted with an opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

a:stree
b:conflict
c:power

d:politics

参考答案： a
第4题[单选题]
a common perception held by the organization’s members; and a system of shared meaning is __________.

a:organizational design
b:organizational culture
c:organizational learning
d:organizational behavior

参考答案： b
第5题[单选题]
_______ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.

a:negotiation
b:conflict
c:power
d:politics

参考答案： b
第6题[单选题]
_________ refers to the empowerment of employees to assume more responsibility and accountability for planning, performing, controlling, and evaluating their own work.

a:. job rotation
b:job engineering
c:job enrichment
d: job enlargement

参考答案： c
第7题[单选题]
__________ must include both the transference and the understanding of meaning.

a:power
b:. communication
c:. conflict
d: negotiation

参考答案： b
第8题[单选题]
power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes.

a:. function
b: impression
c:capacity
d:. responsibility

参考答案： c
第9题[单选题]
__________ is a process by which individual their sensory impressions in order to give meaning to their environment.

a: perception
b:emotion
c: attitude
d:personality

参考答案： a
第10题[单选题]
__________are those needed to perform mental activities --- for thinking, reasoning, and problem soving. .

a:ability
b:intellectual ability
c:. learning
d:physical ability

参考答案： b
第11题[填空题]

is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.参考答案： ( negotiation )
第12题[填空题]

is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442
参考答案： ( trust )
第13题[填空题]

is activities that are not required as part of one’s formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.参考答案： ( political behavior )
第14题[填空题]

is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.参考答案： ( organizational commitment )
第15题[填空题]

is any relatively permanent change in behavior that occurs as a result of experience.参考答案： ( learning )
第16题[填空题]

focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.参考答案： ( critical incidents )
第17题[填空题]

are intense feelings that are directed at someone or something.参考答案： ( emotions )
第18题[填空题]

is discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.参考答案： ( organizational citizenship behavior )
第19题[填空题]

are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.参考答案： ( moods )
第20题[填空题]

is a collection of planned-change interventions built on humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.参考答案： ( organizational development )
第21题[判断题]
explain the job characteristics model.

参考答案： identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback
第22题[判断题]
what is the communication process?

参考答案： the senderencodingthe messagethe channeldecodingthe receivernoisefeedback
第23题[判断题]
what are the 5 stages of group development?

参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning
第24题[判断题]
what are the frequently used shortcuts in judging others?

参考答案： selective perceptionhalo effectcontrast effectsprojectionstereotyping
第25题[判断题]
what is the job characteristics model

参考答案：
identifies five job characteristics and their relationship to personal and workoutcomes.
skill variety
task identity
task significance
autonomy
feedback
第26题[判断题]
what are the group decision-making techniques?

参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal group technique.
第27题[判断题]
what are the frequently used shortcuts in judging others?

参考答案： selective perceptionhalo effectcontrast effectsprojectionstereotyping
第28题[判断题]
“o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai.
da hai’s employer, am office furniture manufacturer, recently reorganized around teams. all production in the company’s wenzhou factory is now done in teams. and da hai’s design department has been broken up into three design teams.
“i’ve worked here for 4 years. i’m very good at what i do. and my performance reviews confirm that. i’ve scored 96 percent or higher on my evaluations every year i’ve been here. but now everything is changing. i’m expected to be part of our modular-office design team. my evaluations and pay raises are going to depend on how well the team does. and, get this, 50 percent of my evaluation will be on how well i facilitate the performance of the team. i’m really frustrated and demoralized. they hired me for my design skills. they know i wasn’t a soc

参考答案：
1. what is a team and what is team work?
2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?
第29题[判断题]
xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge.
xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employee’s chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was forgetting that my friends were also in transition.” she admits that this style alienated just about everyone with whom she worked.
lao bao, a technical manager at lenovo chi

参考答案： 1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?
2, which leadership theories, if any, could help new leaders deal with this transition?

本次测试范围为：
组织行为学测试题（2）

选择题：15题 填空题：0题 判断题：0题 问答题：8题
第1题[单选题]
__________is any relatively permanent change in behavior that occurs as a result of experience.

a:ability
b:learning
c:attitude
d:. negotiation

参考答案： b
第2题[单选题]
________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

a:organizational design
b:organizational culture
c:organizational learning
d:organizational behavior

参考答案： d
第3题[单选题]
power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes.

a:function
b:impression
c:capacity
d:. responsibility

参考答案： b
第4题[单选题]
__________are those needed to perform mental activities --- for thinking, reasoning, and problem soving. .

a:ability
b:intellectual ability
c: learning
d: physical ability

参考答案： b
第5题[单选题]
_________are intense feelings that are directed at someone or something.

a: emotion
b: personality
c:attitude
d:motivation

参考答案： a
第6题[单选题]
_______ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.

a negotiation
b:conflict
c:. power
d:politics

参考答案： b
第7题[单选题]
___ focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.

a:critical incidents
b: written essays
c:graphic rating

d:behaviorally anchored rating scales

参考答案： a
第8题[单选题]
________ is a process by which individual their sensory impressions in order to give meaning to their environment.

a:perception
b:emotion
c:attitude
d:personality

参考答案： a
第9题[单选题]
_________are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.

a:emotion
b:perception
c:satisfaction
d:. moods

参考答案： d
第10题[单选题]
________is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442

a: leadership
b:communication
c: power
d:trust

参考答案： d
第11题[单选题]
_________ is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

a: organizational development
b: organizational learning
c:organizational commitment
d:organizational culture

参考答案： c
第12题[单选题]
a common perception held by the organization’s members; and a system of shared meaning is __________.

a:organizational design
b: organizational culture
c: organizational learning
d:organizational behavior

参考答案： b
第13题[单选题]
_________ is activities that are not required as part of one’s formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.

a: conflict
b:negotiation
c: political behavior
d:motivation

参考答案： c
第14题[单选题]
________ must include both the transference and the understanding of meaning.

a:power
b:communication
c:conflict
d: negotiation

参考答案： b
第15题[单选题]
_______ is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

a:conflict
b: power
c: negotiation
d:political behavior

参考答案： c
第16题[判断题]
what are the 5 stages of group development?

参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning
第17题[判断题]
o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai.
da hai’s employer, am office furniture manufacturer, recently reorganized around teams. all production in the company’s wenzhou factory is now done in teams. and da hai’s design department has been broken up into three design teams.
“i’ve worked here for 4 years. i’m very good at what i do. and my performance reviews confirm that. i’ve scored 96 percent or higher on my evaluations every year i’ve been here. but now everything is changing. i’m ex

参考答案：
1. what is a team and what is team work?
2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?
第18题[判断题]
early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right-front door. by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.
questions:
1. what is organizational structure? what is the key element that managers need to address when they design their org

参考答案： organizational structure is how job tasks are formally divided, grouped, and coordinated.work specialization departmentalization chain of command span of control centralization and decentralization formalization
第19题[判断题]
what are the group decision-making techniques?

参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal group technique.
第20题[判断题]
xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge.
xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employee’s chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was forgetting that my friends were also in transition.” she admits that this

参考答案：
1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?
2, which leadership theories, if any, could help new leaders deal with this transition?
第21题[判断题]
explain the job characteristics model.

参考答案： identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback
第22题[判断题]
a sales representative for a women’s sportswear manufacturer has just closed a＄13,000 order from a small clothing retailer. the sales rep calls in the order to her firm’s credit department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep doesn’t want to lose the business. neither does the credit manger, but he also doesn’t want to get stuck with an uncollectible debt. the two openly review their options. after considerable discussion, they agree on a solution t