人力资源管理师(二级)知识点.doc

romoting the construction of rule of law, but also the most basic development environment. Despite my good social order in General, but there are law-abiding consciousness, social order is not standard, regardless of faith, Twining visit visit and other outstanding problems. We want to actively promote the field of multi-level governance according to law, promote the continuous improvement of the social environment. To promote universal compliance. Actively foster the rule of law culture, carry out law publicity and education on honesty and trustworthiness, guide the masses and consciously abide by the law, failing to find method, problem-solving method, method of gradually changing the world, he is not looking for but someone unspoken rules, formed all law law, abide by the good atmosphere. To strengthen the comprehensive management of public security. Deepening peace xingan construction, strongly against violence crime, mafia and serious criminal offences, to protect the legitimate rights and interests of citizens, legal persons, carry out criminal policy of temper justice with mercy, the maximum stimulating social vitality, and earnestly safeguard social harmony and stability. To resolve social conflicts by law. To further smooth channels of reporting social conditions and public opinion, improving regulation, arbitration, as wellrelationship between Government and business. The two sessions, General Secretary of Pro, clear the word succinctly summarized the new relationship between Government and business, as pure politics, reshaping the political relationship specified in the direction. District leaders in handling political and business relations, engage in trading power for money, and finally stumbled, we a lesson, always keep in mind that Pro, clean practicing Pro, clear. Pro is to open a sincere engagement with private enterprise to help solve practical difficulties; Clear is to clarify the Division of power, exercised in accordance with, private entrepreneurs with innocent purity, not abusing power for personal gain, not to engage in trading power for money. Third, in order to maintain fairness and justice. Fairness and justice is the lifeline of the rule of law, is the best development environment. Currently, lax law enforcement and the judicial sector in our region also exist to varying degrees, law enforcement departments and individual window units power for personal gains and bribes, thick friends, relations, human cases, money cases in which seriously infringe on the legitimate rights and interests of enterprises and people. Especially some law enforcement and inspection for profit purposes, deliberately looking for corporate loopholes, found directly under the ticket does not give business improvement opportunities. We recruit a company doesnt easily, cultivating a business more difficult, never for personal gain, systematic harassment, card, last checked to check to get the enterprise collapsed. To guarantee the legitimate rights and interests. Always proceed from the overall situation of reform and development of services, fully consider the characteristics of production and management in non-public enterprises and social benefits, an accurate grasp of legal limits, protect the enthusiasm of entrepreneurs and practitioners in innovation and entrepreneurship, enhancing expectations and confidence. To promote strict enforcement. Strengthening law enforcement procedures, improve law enforcement performance evaluation, strengthening the supervision of law enforcement, exploration and practice of risk control mechanism of law enforcement to further standardize the social security, urban management, road traffic administrative law enforcement, effectively free, extensive law-enforcement and lax enforcement of law enforcement and other issues. To uphold justice. Justice is the last line of Defense to safeguard fairness and justice, to unequivocally support the courts and procuratorates independently exercise level . Judicial activities were rampant, must not be allowed to run, favors, money, must not be allowed to knowingly violate the miscarriage, violations of the legitimate rights and interests of the masses must not be allowed to abuse of power, to make forest mass can be felt in every judicial cases in equity and justice. Four to deepen grass-roots governance according to lawchain do long, and put scale big. To serve the development of enterprises. Duocuo simultaneously improving service efficiency, build better public services platform, enhance work efficiency, initiative to help businesses solve the project procedures, financing loans, issues such as land-use approval, reduce operating costs, business travel light and enhance the confidence to overcome all kinds of difficulties and the Foundation, real entrepreneurial passion play entrepreneurship, enhance the internal vitality and creativity. SI XING an construction, promoting the rule of law, tries to make the transformation of forest development XI General Secretary stressed, to reinvigorate Northeast China, optimized development environment is very important. Environment of rule of law most gather Moss, the most conducive to development. Improving the leading cadres using the method of thought and the rule of law Administration work, problem-solving, the ability to promote the development, is the key to promoting the rule of law. The law may affect the efficiency of out of the path of development will be more smooth, won development gains will be sustained, and end with greater efficiency. Leading cadres at all levels should take the lead in respect of law law, abide by, and actively foster Socialist culture, actively promoting the field of multi-level governance according to law, guide the masses and consciously abide by the law, failing to find law, solve the problem by law, in accordance with the law prevail. XXX administration by law of leading cadres do not exist on the rule of law, law enforcement, casual, and vow not to investors, the new scores and other turmoil. These important expositions on my district create good development environment with highly targeted and guidance, especially the General Secretary pointed out that the chaos in my area also exists to varying degrees, some even quite serious. Leading cadres at all levels must improve the development environment of rule of law as a fundamental task, adhere to the problem oriented, solid and solve the problems in the construction of rule of law, to rule the new effect for development environment improvements. To hold key minority. Leaders of this group, although few in number, but the effect is critical. If a local leaders take the lead right according to law, in accordance with the law, the local CPPCC fresh, pragmatic and efficient development environment. Conversely, if a local leaders of ignoring the law, impunity, not only the political environment will be destroyed, will have serious implications for the development environment. Now, some leading cadres lack of awareness on the importance of learning, that learn or not does not matter. Think efficiency is too low too much, act according to the procedure, than an executive order getting along with. In dealing with complex issues, often speak of settling and done; on the issue of handling letters and visits, like to spend money and buy stop and stable, but disregard the law administration, in accordance with the law, the rulechain do long, and put scale big. To serve the development of enterprises. Duocuo simultaneously improving service efficiency, build better public services platform, enhance work efficiency, initiative to help businesses solve the project procedures, financing loans, issues such as land-use approval, reduce operating costs, business travel light and enhance the confidence to overcome all kinds of difficulties and the Foundation, real entrepreneurial passion play entrepreneurship, enhance the internal vitality and creativity. SI XING an construction, promoting the rule of law, tries to make the transformation of forest development XI General Secretary stressed, to reinvigorate Northeast China, optimized development environment is very important. Environment of rule of law most gather Moss, the most conducive to development. Improving the leading cadres using the method of thought and the rule of law Administration work, problem-solving, the ability to promote the development, is the key to promoting the rule of law. The law may affect the efficiency of out of the path of development will be more smooth, won development gains will be sustained, and end with greater efficiency. Leading cadres at all levels should take the lead in respect of law law, abide by, and actively foster Socialist culture, actively promoting the field of multi-level governance according to law, guide the masses and consciously abide by the law, failing to find law, solve the problem by law, in accordance with the law prevail. XXX administration by law of leading cadres do not exist on the rule of law, law enforcement, casual, and vow not to investors, the new scores and other turmoil. These important expositions on my district create good development environment with highly targeted and guidance, especially the General Secretary pointed out that the chaos in my area also exists to varying degrees, some even quite serious. Leading cadres at all levels must improve the development environment of rule of law as a fundamental task, adhere to the problem oriented, solid and solve the problems in the construction of rule of law, to rule the new effect for development environment improvements. To hold key minority. Leaders of this group, although few in number, but the effect is critical. If a local leaders take the lead right according to law, in accordance with the law, the local CPPCC fresh, pragmatic and efficient development environment. Conversely, if a local leaders of ignoring the law, impunity, not only the political environment will be destroyed, will have serious implications for the development environment. Now, some leading cadres lack of awareness on the importance of learning, that learn or not does not matter. Think efficiency is too low too much, act according to the procedure, than an executive order getting along with. In dealing with complex issues, often speak of settling and done; on the issue of handling letters and visits, like to spend money and buy stop and stable, but disregard the law administration, in accordance with the law, the rule人力资源管理师（二级）关键知识点人力资源师考试基础知识（精华摘要)劳动力市场均衡的意义：1、劳动力资源的最优分配。2、同质劳动力获得同样的工资。3、充分就业。工资率就是单位时间的劳动价格。实际工资货币工资/价格指数劳动力市场的制度结构要素：1)最低劳动标准:最低工资标准，最长劳动时间标准；2）最低社会保障；3） 工会。工会在其发展中承担着多重功能，最基本的是与雇主或雇主组织进行集体谈判，参与决定基本劳动条件，并对各项劳动条件标准的实施进行监督.收入差距指标基尼系数：洛伦茨曲线、库兹涅茨比率、帕累托定律等劳动法律基本原则的内容：1）保障劳动者劳动权的原则.平等的劳动就业权、自由择业权、劳动报酬权、休息休假权、劳动保护权、职业培训权。平等的就业权和自由择业权是劳动权的核心。劳动权受到国家的保障，这种劳动权保障具体的体现为基本保护，全面保护，优先保护等方面。2）劳动关系民主化原则。劳动者有依据法律的规定享有参加和组织工会的权利；三方原则：政府、工会和雇主协会（企业家协会）。3)物质帮助权。物质帮助权的特征:社会性、互济性、补尝性.企业战略的特点:全局性、系统性、长期性、风险性和抗争性。编制经营计划的方法：滚动计划法、PDCA循环法、综合平衡法团队的有效性由四个要素构成：绩效、成员满意度、团队学习、外人的满意度。现代人力资源管理的三大基石:定编定岗定员定额，员工的绩效管理，员工技能开发现代人力资源管理的两种测量技术:工作岗位研究,人员素质测评第一章 人力资源规划1、组织结构设计的原则(5）:1)任务与目标的原则；2）专业分工和协作的原则；3）有效管理幅度的原则；4）集权与分权相结合的原则；5）稳定性和适应性相结合的原则。2、组织结构设计的程序(5)：1）应充分考虑企业环境、企业规模、企业战略目标、信息沟通这4方面的影响因素，选择最佳的组织结构模式;2）根据所选的组织结构模式，将企业划分为不同的、相对独立的部门；3）为各个部门选择合适的部门结构,进行组织结构设置;4）将各个部门组合起来，形成特定的组织结构；5）根据环境的变化不断调整组织结构。3、组织变革实施的程序和方式（3）：1）组织结构诊断。其中包括：A、组织结构调查B、组织结构分析C、组织决策分析(4）（考虑决策影响的时间、决策对各职能的影响面、决策者所具备的能力、决策的性质）D、组织关系分析.2）实施结构变革:A、善于抓住征兆进行变革（3）（企业经营业绩下降、组织结构本身病症的显露、员工士气低落)B、企业组织结构变革的方式包括(3)：改良式变革、爆破式变革、计划式变革C、排除组织结构变革的阻力（3）：a让员工参加组织变革的调查、诊断和计划，使他们充分认识变革的必要性和变革的责任感。b大力推行与组织变革相适应的人员培训计划，使员工掌握新的业务知识和技能,适应变革后的工作岗位。c大胆起用年富力强和具有开拓创新精神的人才,从组织方面减少变革阻力.3)企业组织结构评价：对变革后的组织结构进行分析,考察变革的效果和存在的问题，修正变革方案,为以后的调整和变革做好准备.4、企业人力资源规划的作用(5):1）满足企业总体战略发展的要求。2）促进企业人力资源管理的开展.3）协调人力资源管理的各项计划。4）提高企业人力资源的利用效率.5）使组织和个人发展目标相一致。5、制定企业人员规划的基本原则（4)：1）确保人力资源需求的原则;2)与内外环境相适应的原则；3）与战略目标相适应的原则;4)保持适度流动性的原则.6、制定企业人力资源规划的基本程序（5):1）调查、收集和整理涉及企业战略决策和经营环境的各种信息;2）根据企业或部门的实际情况确定其人员规划期限,了解企业现有人力资源状况,为预测工作准备精确而详实的资料;3）在分析人力资源需求和供给的影响因素的基础上，采用定性和定量相结合，以定量为主的各种科学预测方法对企业未来人力资源供求进行预测；4）制订人力资源供求平衡的总计划和各项业务计划,并分别提出各种具体的调整、供大于求或求小于供的政策措施；5）人员规划的评价与修正。7、人力资源预测的内容和原理:内容(4）：需求预测、存量与增量预测、结构预测、特种人力资源预测。原理(3):惯性原理、相关性原理、相似性原理。8、人力资源需求预测的影响因素(9）:1)顾客需求的变化(市场需求）2）生产需求（或企业总产值)3）劳动力成本趋势（工资状况)4）劳动生产率的变化趋势5）追加培训的需求6）每个工种员工的移动情况8）旷工趋向（或出勤率）9）政府方针政策的影响（工作小时的变化、退休年龄的变化、社会安全福利保障）9、人力资源需求预测阶段的工作程序（6）:1）根据工作岗位分析的结果确定职务编制和人员配置；2)进行人力资源盘点，统计出人员的缺编、超编以及是否符合职务资格要求;3)将上述统计结果与部门管理者进行讨论,修正并得出现实的人力资源需求量;4)对预测期内退休的人员、未来可能发生的离职的人员进行统计，得出未来的人员流失状况；5)根据企业发展战略规划，以及工作量的增长情况确定各部门还需要增加的工作岗位与人员数量，得出未来人力资源需求量;6)将现实人力资源需求量、未来的人员流失状况和未来的人力资源需求量进行汇总计算，得出企业整体人力资源需求预测。10、人员需求计划公式：计划期内员工补充需求量=计划期内员工总需求量报告期期末员工总数+计划期内自然减员员工总数11、比率转换法公式：计划期末的员工数量=（目前的业务量+计划期业务的增长量）/目前人均业务量（1+生产率的增长率)12、工作定额分析法公式：人力资源需求量=企业计划期任务总量/定额标准（1+计划期劳动生产率变动系数) (变动系数R=R1+R2-R3）13、岗位定员法公式：定员人数=岗位班作业平均体力劳动时间总和/岗位作业时间标准14、设备看管定额公式:设备看管定额=岗位作业时间标准看管单台设备班平均耗费的体力劳动时间 定员人数=计划需要同时开动的设备台数/设备看管定额15、劳动效率定员法公式：劳动定额=测定期班平均工作任务总量*岗位作业时间标准/班平均体力劳动时间总和； 定员人数=计划期班平均工作任务总量/劳动定额16、人力资源需求定性预测(3)：经验预测法、描述法、德尔菲法（又称专家评估法，1）提出预测目标和要求，确定专家组,准备有关资料，征求专家意见。2）简明扼要地以调查表方式列出预测问题（25个为宜）,交付专家组讨论评价，然后由预测组织统计整理.3）修改预测结果，充分考虑有关专家意见。4)进行最后预测，在第三轮统计资料的基础上，请专家提出最后意见及依据。17、人力资源需求定量预测(10）：转换比率法、人员比率法、趋势外推法、回归分析法、经济计量模型法、灰色预测模型法、生产模型法、马尔可夫分析法、计算机模拟法、定员定额分析法（分为：工作定额分析法、岗位定员法、设备看管定额定员法、劳动效率定员法、比例定员法）。18、影响企业专门技能人员需求的参数有:企业战略、组织结构、销售收入、产值产量、总资产、总成本、追加投资、人工成本、劳动生产率、出勤率、能源消耗情况、定额工时、作业率和废品率等。19、计算工种定员人数公式：需求人数=计划定额工时总数(1+废品率)/年度工时数出勤率作业率定额完成率20、企业人员供给预测的步骤（6):1）对企业现有的人力资源进行盘点，了解企业员工队伍的现状；2）分析企业的职务调整政策和历年员工调整数据，统计出员工调整的比例;3)向部门的主管人员了解将来可能出现的人事调整状况;4）将上述的所有数据进行汇总,得出对企业内部人力资源供给量的预测；5）分析影响外部人力资源供给的各种因素（主要是地域性因素和全国性因素),并依据分析结果得出企业外部人力资源供给预测;6)将企业内外部人力资源供给预测进行汇总，得出企业人力资源供给预测。21、人力资源内、外供给预测的分析方法（3）：1）人力资源信息库，从人力资源信息库中可以获取企业每个员工的晋升、调动、解聘等信息，能确切反应员工的流动信息.针对不同人员可分为：技能清单、管理才能清单.2）管理人员接替模型3)马尔可夫模型22、马尔可夫模型的基本思想是：通过发现组织人事变动的规律,推测组织在未来的人员供给情况.当出现短缺现象时，应提出以下具体对策：1)查明公司业务主管离职率高的原因,采取必要的措施尽快地降低离职率；2）加大对公司业务员的培训力度，使他们尽快地晋升为业务主管；3)采取多种方式,广开人员补充的渠道,吸引更多的专业人才填补业务主管的岗位空缺。13、企业人员的供需平衡三种情况：人力资源供求平衡;供大于求；供小于求。供求(6)：1）将符合条件，而又处于相对富裕状态的人调往空缺位置。2)如高技术人员出现短缺，应拟定培训和晋升计划，在企业内部无法满足要求时，应拟定外部招聘计划。3）如短缺现象不严重,且员工愿意延长工作时间，则可以根据劳动法规定,制定延长工时适当增加报酬的计划。4)提高企业资本技术有机构成，提高工人的劳动生产率，形成机器代替人力资源的格局。5）制定聘用非全日制临时用工计划。6）制定聘用全日制临时用工计划。供求（6）：1)永久辞退某些劳动态度差、技术水平低、劳动纪律观念差的员工。2)合并关闭某些臃肿的机构。3）鼓励提前退休或内退。4）加强培训工作，提高员工整体素质。5）减少工作时间,降低工资水平。6）降低工作完成量,降低工资水平.第二章招聘与配置1、员工素质测评的基本原理、类型、原则:原理（3）：个体差异原理、工作差异原理、人岗匹配原理(包括：工作要求与员工素质相匹配、工作报酬与员工贡献相匹配、员工与员工之间相匹配、岗位与岗位之间相匹配）。类型(4）:选拔性测评、开发性测评、诊断性测评、考核性测评。原则(5)：客观测评与主管测评相结合、定性测评与定量测评相结合、静态测评与动态测评相结合、素质测评与绩效测评相结合、分项测评与综合测评相结合。2、员工素质测评量化的主要形式（7）：一次量化与二次量化、类别量化与模糊量化、顺序量化/等距量化与比例量化、当量量化（权重）。3、素质测评标准体系：1)要素(3）:标准、标度和标记；2)构成(2）:横向和纵向结构;3)类型(2）：效标参照性标准体系、常模参照性指标体系。4、知识测评的方法(6）：认知目标由低到高分为6个层次:知识、理解、应用、分析、综合、评价.5、能力测评的方法（4）：一般能力测评、特殊能力测评、创造力