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1、 订单评审程序 Purchase order Review Procedure 1、 目的 Purpose 为保证公司能满足客户的要求，并能及时合理安排生产,故对客户所下之订单进行有效评审,特制定本程序. This procedure is stipulated in order to meet customers’ requirements， assort production reasonable and timely and ensure to review customers’ order and requirements effectively。 2、 适用范围
2、 Scope 适用于公司所有客户订单的评审。 Be applicable to all customers' order review. 3、 定义 Definition 无 No 4、 订单评审过程图 Purchase order review flow chart 输入部门：外部客户 Input: External customer 过程客户：外部客户 Process clients: customer 支持部门：工厂技术 部、生产部 Support dept.: Factory tech. dept.; production dept.
3、 过程责任者： Related principle: 市场部经理。其能力和资格见《岗位职务说明书》 Market manager, Specified requirements see job specification 使用资源 Resources 1、 计算机网络 Computer & internet 2、 电话 Telephone 3、 传真机 Fax machine 过程输入： Procedure input: 1、客户订单；2、订单变更信息；3、产品库存信息；4、物料库存资料；5、生产能力；6、技术质量要求 1
4、Customer PO; 2 PO revised information; 3 Product inventory information; 4 Raw material inventory information; 5 Production capacity; 6 Technical and quality requirements 过程输出： Procedure output: 1、 订单签定回传 PO confirmation & transfer back 2、 订单评审表 PO review sheet 3、 生产通知单 Production order 4、 订
5、单更改通知单 Revised PO notification 接口部门 CX10 订单评审过程 Purchase Order Review Procedure 支持过程：无 Support: No 如何做（方法／程序／技术）： How(methods/procedure/technology 1、《订单评审程序》 PO review procedure 过程衡量指标： Procedure measurement 1、 订单评审时效：一个工作日内完成 PO review in a timely: One work day 5、 作业
6、内容 Procedure 序号 No. 订单评审 作业流程 PO review Procedure 权责部门／人 Related Dept。/ Principal 作业要求 Procedure 参考文件／使用表单 Related documents /sheet 5.1 订单接收 Receipt of PO 市场部 Market dept. 5。1 市场部收到客户之订单需交市场部经理审核后复印至财务部作结存之用，原件留市场部待完成订单后连同相关资料一并交财务部. All Purchase orders’ copy should be submitted
7、 to financial department for settlement and archiving after check by market manager. The original purchase order (PO) will present to financial dept. also when orders completed. 5.2 订单评审 PO review NG OK 订单调整 Adjustment 调整 NG OK 订单取消 Cancel po 取消 Cancell PO
8、 订单 协调 Dicuss 市场部／技术部／生产部 Market dept./ Technology dept./ Production dept. 5。2。1 市场部收到客户订单时应审查产品名称、图号、数量、交货期、交货地点及其他各项要求。 Market dept. salesman should check products name， draw no.， quantity， deliver date, destination and other requirements. 5.2。2 对于新产品订单由市场部填写《订单评审表》连同图纸，交技术部进行技术能力评审. Fo
9、r PO of new products， the salesman should fill in “order review sheet” and present to technology dept。 with drawings。 5.2。3 对于未报价产品依《报价管理程序》进行报价及签定相关协议. For products not quoted， salesman should offer the price according “quotation management procedure" and sign relevant agreements with customers.
10、 5。2.4 对于客户紧急订单或交期少于生产周期时，市场部应填写《订单评审表》交工厂生产部评审是否有能力按期完成. For urgent PO or short deliver date PO， market dept. salesman should fill in “PO review sheet" and present to production dept。 reviewing of capability of on time complete of full order. 5.2。5 常规订单市场部应先查是否有库存产品，若有则减除库存量。 For regular purcha
11、sed order, market dept. salesman should check warehouse reservation first, if there are stored products and have to decrease the quantity of production order。 《订单评审表》 PO review sheet 《报价管理程序》 Quotation management procedure 5.3 订单回签 Sign PO & email back 市场部 Market Dept。 5。3 若不能满足订单的要求由
12、市场部以电话或书面及时与客户联络协调，若可以满足或协调后的调整可以满足,由营销人员签回或以协调结果签回客户订单. Salesman should contact with customers by phone call or written material on timely if we cannot meet purchase order requirements. And salesman should sign PO and present it back to customer of discussed PO which is revised requirements for cu
13、stomer approval。 5.4 生产通知 Production Order 市场部／技术部／生产部 Market dept。/ Technology dept。 / Production dept。 5.4.1 营销人员将确定的客户订单输入电脑,并开出《生产任务通知单》连同图纸技术资料一并交给技术部,同时将《生产任务通知单》的电子档发给技术部和生产计划员. Salesman inputs customer PO information to computer and issue “production order”， then present producti
14、on order with relevant drawings and technical requirements’ documents to technology dept. At the same time， the salesman should email electronic file of “production order" to technology dept. and production scheduler。 5。4.2 技术部完成图纸审查转换,技术经理在《生产任务通知单》上签名确认后交生产经理确认交期并签名。经签核完整的《生产任务通知单》原件交回市场部，技术部保存复印
15、件。 Technology dept. in charge of convert drawings。 Manager of technology dept。 should sign name on production order for confirmation and then present it to production manager。 The production manager should confirm deliver date， sign name for confirmation and present original signed production order
16、 back to market dept。， technology dept。 only reserves copy。 《生产任务通知单》 Production order 5。5 订单变更 Revise PO 市场部 Market Dept. 5.5。1 对已确认的订单，当客户提出减少或取消订单时，市场部应先了解该订单的生产情况，若已投入生产，要评估造成的损失，并向客户协商处理。 If the customer asks to decrease or cancel already confirmed order， then market dept。 should
17、learn order manufacture status first, if we have started manufacturing, we shall evaluate our loss and negotiate with customer of settlement. 5。5.2 当确认变更时，向生产、技术、采购部等发出《订单更改通知单》. The principle should issue “order revision notification” to technology， production and purchase departments if the
18、 customer confirm to change reviewed order。 5。5。3 如总经理／市场部经理查核产品库存量及参考客户订单资料决定作为库存产品时，则不需发出《订单更改通知单》 If general manger or market manager decided to manufacture the order as ware house products after check inventory, the “order revision notification” could not been dispatched. 5。5。4 客户要求调整交期时，市场部
19、应先和生产协调,了解实际生产情况及其他客户订单交期，在可能情况下尽量满足客户要求;若可行应及时回复客户和通知生产工厂；若不可行，应向客户说明原由。 If the customer requires changing deliver date, the principle should negotiate with production dept.， learn status of current production and deliver date of other customer orders. The principle should answer customer and noti
20、fy factory timely if we can meet， or give customer reasons if not. 5。5。5 如因本公司机器、人员或其他客观因素造成无法完成订单时，由市场部以书面或电话方式联络客户，生产部调整生产排程表。 The principle of market dept. should inform customer by phone call or written message to customer if we can not finish order on time due to factory machinery, worker and
21、 other objective causes. And the production dept. should adjust production schedule accordingly。 《订单更改通知单》 PO revision notification 5。6 订单跟踪 Tracking PO 市场部 Market dept。 5。6.1 市场部追踪订单厂内生产情况及订单完成交货情况。在每月5日前统计核算出上月准时交货率，对未能按时出货原因进行分析并提出考核意见。 Market dept tracks order manufacture status
22、and punctual delivery rate every month. And the supervisor should calculate order punctual deliver rate before 5th each month, propose appraise suggestions and analysis reasons of orders not delivered on time. 5.6。2 与客户随时保持联络，了解需求信息。 Keep contact with customer always and learn their requirement
23、s. 6、 附加说明 Additional notes 市场部应每月按时将本月的客户订单和已交货订单汇总后交财务部，以便财务部做财务报表和成本分析。 Market dept. supervisor should collect customer order information like delivered or not delivered to financial dept. every month， and then financial dept。 can make financial reports and perform cost analysis accordingly. 7、 参考文件 Bibliography 7.1 《报价管理程序》 Quotation management procedure 8、 使用表单 Related sheet 8.1 《订单评审表》 PO review sheet 8。2 《生产任务通知单》 Production order 8。3 《订单更改通知单》 PO revision notification
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