组织行为学-英语习题-(4).doc

Chapter 1 What Is Organizational Behavior？
MULTIPLE CHOICE
1。 Successful managers and entrepreneurs recognize that：
a。 technical knowledge is all that is needed for success.
b. interpersonal skills are not important.
c。 technical skills are necessary， but insufficient， for succeeding in management.
d。 an understanding of human behavior does not impact effectiveness
（c; Challenging; pp. 2-3）
What Managers Do
2. Which one of the following is not considered an organization?
a。 church
b. university
c. a military unit
d。 all 45-year-old adults in a community
（d; Easy； p. 4）
3. A(n） _____ is a consciously coordinated social unit， composed of two or more people， that functions on a relatively continuous basis to achieve a common goal or set of goals。
a. organization
b. unit
c。 team
d. ethnic group
（a； Moderate； p. 4)
4。 The four management functions include all of the following except:
a. controlling.
b。 planning.
c。 staffing.
d。 organizing.
（c； Moderate; p。 4）
5。 _____ includes defining an organization's goals and establishing an overall strategy for achieving these goals and developing a comprehensive hierarchy of plans to integrate and coordinate activities。
a. Controlling
b。 Planning
c。 Leading
d。 Coordinating
(b； Moderate； p。 4）
6. The determination of how tasks are to be grouped is part of which management function？
a. planning
b. leading
c. controlling
d。 organizing
(d； Easy； p。 4)
7. The organizing function includes a determination of which of the following？
a. what tasks are to be done
b. who is to do these tasks
c. who reports to whom
d. all of the above
(d; Moderate; p. 4）
8. Every organization contains people， and it is management’s job to direct and coordinate these people. This is the ______ function.
a. planning
b. leading
c. controlling
d. organizing
(b； Moderate； p.4）
9. According to Henry Mintzberg, the ten managerial roles can be grouped into three categories。 Which of the following is not one of these groups？
a。 concern with the interpersonal relationships
b。 the transfer of information
c。 decision making
d。 liaison roles
（d； Challenging; Exh. 1—1; p. 6。 ）
10。 An example of Mintzberg’s interpersonal management role is：
a. spokesperson。
b. leader。
c。 negotiator.
d. monitor。
(b； Moderate; Exh. 1—1; p。 6）
11。 When a manager searches the organization and its environment for opportunities and initiates projects to bring about change， the manager is acting in which role？
a. negotiator
b. entrepreneur
c. disturbance handler
d. resource allocator
（b; Challenging； Exh. 1—1; p。 6）
12. Which of the following is not an essential management skill identified by Robert Katz?
a. technical
b. computer
c. human
d. conceptual
（b； Moderate； p. 5）
13. When managers have the mental ability to analyze and diagnose complex situations, they possess：
a. technical skills。
b. computer skills.
c. human skills.
d. conceptual skills。
(d； Challenging； pp. 6-7 ）
14。 Which one of the following would not be considered a human skill？
a。 completing accounting reports
b. communicating
c。 resolving conflicts
d. working as part of a team
（a； Moderate； pp 5—6)
15. According to Luthans and his associates， which of the following is not considered a part of traditional management？
a. interacting with outsiders
b. decision making
c. controlling
d。 planning
(a; Moderate； p. 7)
16. Which of Luthan's managerial activities involves socializing, politicking, and interacting with outsiders?
a. traditional management
b. communication
c. human resource management
d. networking
（d； Challenging； p. 7 )
17。 According to Luthans， successful managers spent more of their time on _____ than on any other activity。
a. traditional management
b. human resource management
c. networking
d. communicating
（c； Challenging; p. 8)
18 A common thread running through the functions, roles， skills, and activities approaches to management recognizes the importance of:
a. managing technology.
b. managing people.
c. politicking。
d. being efficient.
（b； Moderate； p. 8)
Enter Organizational Behavior
19. Organizational behavior is all of the following except：
a。 a field of study.
b. an applied field。
c。 an intuitive analysis of human behavior。
d。 studying what people do in an organization。
(c; Moderate； p。 8)
20。 ______ is a field of study that investigates the impact that individuals, groups， and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness。
a. Organizational development
b. Management
c. Organizational behavior
d. People management
（c; Easy； p。 8)
21。 Which of the following is not a core topic of organizational behavior?
a. motivation
b. attitude development
c. conflict
d. computers
(d; Easy； p. 8 ）
22. According to the text, the best approach for obtaining knowledge about human behavior is
a. the common sense approach.
b。 an observational approach.
c. a systematic approach。
d。 a theoretical approach.
（c; Easy; p. 10)
23. A major theme in your textbook is that behavior is not：
a. caused。
b. random.
c。 consistent。
d。 predictable.
(b; Easy； p。 9）
24. If we know how a person perceives a situation and what is important to him/her, then behavior is generally
a。 predictable。
b。 predetermined。
c。 uncontrollable。
d。 controllable.
(a； Moderate； p. 9）
25。 Fundamental consistencies allow _____ of behavior.
a. observation
b。 systematizing
c。 research
d。 predictability
(d; Moderate; pp。 9-10）
26。 Behavior is generally _____ and the _____ of behavior is a means to making reasonably accurate predictions.
a. predetermined; observation
b. predictable; systematic study
c. controllable； theoretical application
d。 uncontrollable; systematic study
（b； Moderate； p. 10)
27。 _____ includes analyzing relationships, determining causes and effects， and basing conclusions on scientific evidence。
a。 Organizational behavior
b。 The observational approach to understanding organizational behavior
c. A theoretical approach to organizational behavior
d。 A systematic study of organizational behavior
(d; Moderate; p。 10)
28. In the study of OB， intuition is replaced by:
a. systematic study.
b. generalization.
c。 listening。
d。 prediction.
(a； Easy; p. 10)
Contributing Disciplines to the OB Field
29. Organizational behavior is built upon contributions from all of the following disciplines except:
a. humanities.
b。 psychology。
c。 anthropology。
d。 political science.
(a； Moderate； p。 11)
30. The science that seeks to measure， explain， and sometimes change the behavior of humans and other animals is：
a。 psychiatry.
b。 psychology。
c. sociology.
d. political science.
（b; Moderate； p. 12)
31. Which behavioral science discipline has made the most significant contribution to understanding individual behavior？
a。 sociology
b。 social psychology
c. psychology
d. anthropology
(c； Moderate； p. 12）
32。 The OB topic of motivation has been most influenced by which behavioral science discipline？
a. psychology

b. social psychology
c. sociology
d。 political science
（a; Moderate; p. 12）
33。 The most significant contribution to OB in the area of formal organization theory and structure has been made by：
a. psychology.
b。 sociology.
c. anthropology.
d. political science.
(b; Moderate; p. 12）

34。 _____ studies people in relation to their fellow human beings。
a. Psychology
b. Sociology
c. Anthropology
d. Political science
（b； Moderate; p。 12)
35. The science that focuses on the influence of people on one another is:
a. psychology.
b。 anthropology.
c. political science。
d。 social psychology。
（d； Moderate； p。 12)
36。 One of the major areas receiving considerable investigation from social psychologists has been:
a. change.
b. motivation。
c. job satisfaction。
d. job stress。
(a; Challenging； p. 12 ）
37. The OB subject of “organizational culture” has been most influenced by which behavioral science discipline？
a。 anthropology
b. psychology
c。 social psychology
d. political science
(a； Moderate； p. 12）
38。 _____ has helped us understand differences in fundamental values， attitudes， and behavior between people in different countries.
a. Anthropology
b. Psychology
c. Social psychology
d. Political science
(a; Challenging; p。 12)
39。 Topics of study in political science include all of the following except:
a. structuring of conflict。
b. the social system in which individuals fill their roles。
c。 allocation of power。
d。 how people manipulate power for individual self interest。
(b； Challenging； p。 12）
There are Few Absolutes in OB
40。 Which of the following is the best description of OB’s current state?
a。 It is based on universal truths。
b。 It is based on contingencies.
c. There is little disagreement among OB researchers and scholars.
d。 Cause-effect principles have been isolated which tend to apply to all situations。
（b; Moderate; p. 13)
Challenges and Opportunities for OB
41。 Whereas _____ focuses on differences between people from different countries, _____ addresses differences among people within given countries.
a. workforce diversity; globalization
b. globalization; workforce diversity
c. culture; diversity
d. culturization； workforce diversity
(b； Challenging； pp。 14-15)
42。 ______ means that organizations are becoming more heterogeneous in terms of gender， race, and ethnicity.
a. Globalization
b. Workforce diversity
c. Affirmative action
d. Organizational culture
（b; Easy； p。 15）
43. The ________ assumption is being replaced by one that recognizes and values _____。
a. melting pot； differences
b. melting pot； similarities
c. diversity； differences
d. heterogeneous； similarities
(a； Moderate; p. 15）
44. Which of the following is not true？
a. Currently， 46 percent of the U.S. labor force are women.
b. Minorities and immigrants make up 23 percent of the workforce.
c. The male Caucasian working full time to support a non—employed wife and school-aged children is a minority。
d。 The proportion of minorities and women is shrinking。
(d； Challenging； p. 15)
45. The implications of workforce diversity include all of the following except:
a. managers have to shift their philosophy from treating everyone alike to recognizing differences。
b. diversity training should be provided。
c. revamping benefit programs is needed to accommodate the different needs of different employees.
d. the same perceptions are used in decision making.
(d; Challenging； p. 15)
46. _____ is a philosophy of management that is driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational processes.
a。 MBO
b. Quality management
c。 Reengineering
d。 Organizational behavior
（b； Easy; p. 16）
47。 Quality management requires _____ employee involvement。
a. very little
b. occasional
c. extensive
d. no

(c； Moderate； p。 16)
48. _____ asks managers to reconsider how work would be done and their organization structured if they were starting over。
a. Process reengineering
b. MBO
c。 TQM
d。 Diversity training
(a; Easy; p. 16)
49。 Predictions suggest there will be a labor shortage for at least another：
a. 1—2 years.
b. 4—5 years。
c. 10—15 years。
d. 20—25 years.
(c; Moderate; p.17）
50. The U。S. labor shortage is a function of:
a. birth rates and labor participation rates.
b. birth rates and mobility。
c. brain drain.
d. poor wages and benefits.
(a； Moderate; p. 17)
51。 Many employees have been led to retire early as a result of:
a. expanded Social Security benefits.
b. a healthy stock market。
c. improved pension plans。
d. all of the above
（d； Challenging； p. 17）
52. The majority of employees today in developed countries work in:
a. manufacturing jobs。
b. service jobs.
c. MNCs.
d. government agencies。
（b； Moderate; p。 18)
53。 When managers put employees in charge of what they do， they are _____ the employees.
a. reengineering
b. empowering
c. diversifying
d. dehiring
(b; Moderate； p。 19)
54。 Managing today can be described as long periods of ongoing _____ interrupted occasionally by short periods of _____.
a. change; stability
b. stability； change
c. flexibility； rigidity
d. rigidity; flexibility
（a; Moderate； p。 19）
55. Which of the following has not contributed to blurring the lines between employees’ work life and personal life?
a. the creation of global organizations
b. communications technology allowing employees to work any time and from any place
c. organizations asking employees to put in longer hours
d. fewer dual-income couples
（d； Easy； p. 20)
56。 Situations where an individual is required to define right and wrong conduct are termed:
a。 diversity issues.
b. human resource problems。
c. ethical dilemmas.
d。 loyalty oaths.
(c; Easy; p。 21)
Coming Attractions: Developing an OB Model
57. A model is a（an)：
a。 abstraction of reality.
b。 response that is affected by an independent variable。
c。 independent variable.
d。 real—world scenario.
（a； Easy; p。 22)
58. Primary dependent variables in OB include：
a。 productivity。
b. absenteeism。
c。 job satisfaction.
d。 all of the above
(d; Easy; p。 23)
59. _____ is achievement of goals。
a。 Efficiency
b。 Effectiveness
c. Productivity

d. Motivation
（b; Easy; p. 23）
60. Which of the following is an example of being an efficient company or employee？
a。 operating a hospital at the lowest possible cost but still yielding a high profit
b。 being the most pleasant real estate broker in the southeast
c。 as a telemarketer， making the required number of calls at the end of the day
d. a sales person who acquires the most clients of anyone in the company
（a； Challenging； p. 23）
61。 Sears trained employees to improve the employee—customer interaction to ultimately:
a. generate additional revenue。
b. decrease returns.
c. improve repeat customer business。
d. none of the above
（a； Moderate； p。 23）
62. _____ is discretionary behavior that is not part of an employee’s formal job requirement， but that promotes the effective functioning of the organization.
a. Productivity
b. Motivation
c. Organizational citizenship
d. Organizational behavior
(c； Moderate; p. 25)
63. Individual-level independent variables include：
a。 technology.
b. organizational culture。
c. perception.
d。 human resource policy。
（c； Moderate; pp. 25—26）
64. ________ is the voluntary and involuntary permanent withdrawal from an organization。
a. Absenteeism
b. Turnover
c. Downsizing
d. Exit
（b； Easy; p。 24)
TRUE/FALSE
65. The single biggest reason for the failure of managers is poor interpersonal skills。
（True； Easy； p。 3）
66。 While managers must be technically competent, technical knowledge is not enough for success