电话故障英语教程文件.doc

电话故障英语精品文档1、空号：中文：您好！您所拨打的号码是空号，请核对后再拨。英文：Sorry! The number you dialed does not exist, please check it and dial later.2、被叫用户关机： 中文：您好！您所拨打的电话已关机。英文：Sorry! The subscriber you dialed is power off.3、被叫不在服务区： 中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。英文：Sorry！The subscriber you dialed can not be connected for the moment, please redial later.4、主叫欠费停机/单向停机 中文：对不起！您的电话已欠费，请您续交话费，谢谢！英文：Sorry, your telephone charge is overdue, please renew it, thank you!5、用户申请临时停机/其他原因暂时停机： 中文：对不起！您的电话已停机。详情请垂询1860。英文：Sorry! Your telephone service is suspended, for more information, please dial 1860.6、被叫停机： 中文：对不起！您拨打的电话已停机。英文：Sorry! The number you dialed is out of service.7、被叫忙： （1）被叫用户登记了呼叫等待功能中文：您好！请不要挂机，您拨打的电话正在通话中。英文：Sorry! Please hold on，the subscriber you dialed is busy now,.（2）被叫用户未登记呼叫等待功能中文：您好！您拨打的电话正在通话中，请稍后再拨。英文：Sorry! The subscriber you dialed is busy now, please redial later.8、中继忙/网络忙： 中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。英文：Sorry！The subscriber you dialed can not be connected for the moment, please redial later.9、被叫用户设置了呼入限制： 中文：对不起！您拨打的用户已设置呼入限制.英文：Sorry! The subscriber you dialed has set barring of incoming calls.10、 国际长权限制： 中文：您好！您的电话尚未登记国际长途业务，请办理登记手续。详情请垂询1860。英文：Sorry! You have not applied for IDD service, please make registrations. For more information, please dial 1860.11、GSM手机拨GSM手机加0： 中文： 请直接拨打对方手机号码，无需加0。英文：Sorry! Please dial mobile phone number directly, no need to dial 0.12、 固定网拨本地GSM手机加0：中文：请直接拨打对方手机号码，无需加0。英文：Sorry! Please dial mobile phone number directly, no need to dial 0.13、拨号未加长途区号： 中文：您好！请在号码前加拨长途区号。英文：Sorry! Please dial area code before the number you dialed.14、112紧急呼叫： 中文：您好！匪警请拨110，火警请拨119，急救中心请拨120，交通故障请拨122，市话障碍请在112前加拨长途区号。英文：Hello! Please dial 110 for police, 119 for fire, 120 for ambulance，122 for traffic accident and dial area code before 112 for fixed-phone obstacle.15、其它运营商方向线路故障： 中文：对不起！对方网络暂时无法接通，请稍后再拨。英文：Sorry! The other operators network can not be connected for the moment, please redial later.16、长权限制/非法主叫: 中文：对不起！您的电话尚未申请此项服务。详情请垂询1860。英文：Sorry! You have not applied for this service, please dial 1860 for more information.17、被叫久叫不应 中文：对不起，您拨打的电话暂时无人接听，请稍后再拨。英文：Sorry! The phone you dialed is not be answered for themoment, please redial later.1.Hello, this is operator.1.你好，我是电话接线员。2.Ill call you up later.2.我一会打电话给你。3. May I talk to Mr. McCoy?3.我想和McCoy先生说话。4. May I use the telephone?4.我可以使用一下电话吗？5. This is Sam calling.5.我是Sam。6. Is that Mr. Sam?6.你是Sam先生吗？Yes, this is Sam speaking.是的，我是Sam。7. Whom do you wish to talk to?你想要和谁说话？8. Id like to speak to Mr. Jack.我想要和Jack先生说话。9. Ill connact you with his office.9.我通过他办公室电话和你联系。（或我会打电话到他办公室和你联系。）10. Please hold the line.10.请不要挂线。11. Sorry, kept you waiting so long. Youre on.11.对不起，让你等这么长时间。请继续。12. The line is busy.12.电话占线。（或本线路忙）13. No answer.13.没人接。14. He is on the phone.14.他正在打电话。15. This telephone line is interrupted.15.这个电话线被打断。（或这个电话线被拔掉了。）16. The wire have got crowd.16.这个线路忙。（或电话占线）1.I would like to talk to Mr. Liao.1.我想要和廖先生说话。2.May I speak to Mr. Johnson please?2.我能和Jonnson说话吗？3.May I speak to your boss?3.我能和你的老板谈话吗？4.Is there anyone who can speak English?4.这里有人会说英语吗？5. Give me someone who can speak English.5.提供给我一些会说英语的人。6.I would like to talk to someone in charge.6.我想和负责人说话。7.I would like to talk to your chief.7.我想要和长官说话。8.Let me talk to Mr. Wang.8.让我和王先生说话。9.Can I speak to Mr. Lee?9.我能李先生说话吗？10.When is he expected to be back?10.他什么回来？11. （not available in the tape 本句录音里没有）12. Can you tell me what time Mr. Chen will be back?12.你能告诉我陈先生什么时候回来？13.Who is this please?13.请问你是哪位？14.Who is calling please?14.请问你找谁？15. May I have your name?15.能告诉我，你的名字吗？16.Whom are you calling?16.你要找谁？17.Will you please spell his name for me?17.你能为我拼写他的名字嘛？18.Please say it again.18.请再说一遍。19.Will you please repeat it?19.可以请你重复它吗？20.Will you speak a little louder?20.你说话可以大点声吗？21.Will you speak up please?21.可以大点声吗？22. Will you speak more slowly?22.你说话可以慢点吗？23.Mr. Wang is not in now. 23.王先生现在不在。24.He is not in now.24.他现在不在。25.He has not come in yet.25.他现在还没有回来。26. He would be here in 30 minutes.26.他30分钟内回来。27.He has gone home.27.他正在回家的路上。28.He has left already.28.他已经走了。29.He is attending a conference now.29.他正在参加会议。30.He is in conference.30.他在开会。31.May I take your message?31.我可以帮你留言吗？32.May I have him call you back?32.要我让他回电话吗？33.Im sorry Mr. Chen is unavailable.Would you like to speak to anyone else?33.对不起，陈先生不在。你需要和他人说话吗？34.I will transfer this call to Mr.Chen.34.我将把这个电话转给陈先生。35.Would you hold the line please? I would find out his number for you.35.请你不要挂断，我为你找出他的电话。36.Im sorry to keep you waiting.36.对不起，你久等了。37.His extention number is 285.37.他的分机号码是285。38.He is speaking on another phone.38.他正在和别人电话。39.Would you please take a message?39.请你帮我留言。40.Would you like to leave any message?40.你需要留言吗？41.I would like to place a station-to-station call.41.我要打一个叫号电话的呼叫。42.I would like to place a person-to-person call.42.我要打一个人对人的呼叫。43.I dont know how to do that.43.我不知道如何做它。44.Will you accept the charge?44.请你付电话费。45.Where is the telephone office?45.电话局在哪里？46. Is there a public phone near here?46.这有附近有公共电话吗？47.Do you have a coin for the phone?47.你有钱付电话费吗？48.How do I call this number?48.我怎么拨打这个电话？49.Do you have a phonebook directory?49.你有电话薄目录吗？50.I would like to make a long distance call to Taipei.50.我想打长途电话到台北。51.I want to make an overseas call to the United States.52.我想打个长途电话到美国。52.How much is the call to the United States.打美国长途需要多少钱？53.Will you please call me back?53.请你给我回电话。54.May I use your telephone?54.我能使用你的电话吗？55.Someone is using the phone.55.有人正在使用电话。56.Do you have an extension?56.你有分机吗？57.We dont have an extension.57我们没有分机。58.There is a phonebook in the corner.58.有个电话薄在角落。59.It is a pay phone.59.它是付费电话。60.Whom do you want to call?60.你想给谁打电话？61. I want to make a local call.61.我想打个市内电话。62.What is the number?62.号码是多少？63.I dont know the phone number.63.我不知道这个电话号。64.Call Information for the number.64.打查号台查询电话号码。65.The phone seems to be out of order.65.这个电话好象出了故障。66.I try several times to call, but there is no answer.66.我尝试了拨电话好几次，但是还是没有人接。67.I am going to dial the number.67.我正在拨电话。68.This telephone is ringing.68.电话响了。69.No one is answering the phone.69.没有人接电话。70.My friend phoned me at 10am yesterday.70.我的朋友昨天10点给我打了电话。71.The phone is busy.71.电话线路忙。72.Sorry to have kept you waiting.72.对不起让你久等了。73.Who do you want to speak to?73.你想要和谁说话？74.What number are you calling?74.你正在给谁打电话？75.Operator, you give me a wrong number.75.话务员，你给我接错电话了。76.Where are you calling from?76.你是谁？/你从哪打来的？77. I am calling from a public phone.77.我正在用公共电话打电话。78.Contact me by telephone.78.电话保持联系。79.I will be in between 6 and 8.79.我6点至8点在。80.I will be here all night.80.我将呆在这一整夜。81.All right, I will be waiting for you.81.好的，我将在这等你。A：Ms. Dawson, I need you to _ for me. A:道森小姐，我想让你给做一下记录。B：Yes, sir.B:好的，老板。A：This should go out as an intra-office memorandum to all employees by this afternoon. Are you ready?A:这是今天下午之前发给所有职工的内部文件。准备好了吗？B：Yes, sir. Go ahead.B:好了，老板。您说吧。A：Attention all staffEffective immediately, all office communications are restricted to email correspondence and official memos. The use of _ by employees during working hours is strictly prohibited. A:全体员工请注意请立即执行；所有办公室的联系仅限于电子邮件和正式的备忘录。上班时间严禁使用即时通信系统。B: Sir, does this apply to intra-office communication only or relate also restrict external communications?B:老板，这仅限于办公室外内部通信吗？还是也包括外部通信？A：It should apply to all communications, not only in this office between employees, but also any outside communications. A:所有的通信都应该包括在内，不仅是办公室的员工之间，还包括所有对外联系。B：But sir, many employees use Instant Messaging to communicate with their clients. B:可是老板，很多员工教用即时通信系统与客户联系。A：They will just have to change their communication methods. I dont want anyone using Instant Messaging in this office. It wastes too much time! Now, please continue with the memo. Where were we? A:他们只需要改变一下联系办法。我不想任何人在这个办公室外使用即时通信系统，太浪费时间！现在，请继续往下写备忘录。我们刚刚说到哪儿了？B：“This applies to internal and external communications”B: “这包括内部和外部联系” A：Yes. Any employee who persists in using Instant Messaging will first receive a warning and be placed on probation. At second offense, the employee will face termination. Any questions regarding this new policy may be _ department heads. A:是的。任何坚持使用即时通信系统的人，如果是初犯就会受到警告，然后试用一段时间。如果是第二次犯，这个人就会被解雇。有关这一新政策的问题可以直接向部门主管反映。B：Is that all?B:就这些吗？A：Yes. Please get this memo typed up and distributed to all employees before 4 pm. A:就这些。请把这份备忘录打印出来，在下午4点以前分发给所有的员工。A: Hello!A:您好! B: Hello, is Doris available? B: 您好,多丽丝在吗？A: This is Doris. Who is calling please? A: 我是多丽丝。请问您是哪位啊？B: Hi, Doris, this is Mike calling from Parkers Dentistry. Im calling to confirm your appointment for tomorrow morning at 9 am with Dr. Parker. B:你好，多丽丝，我是帕克牙科医院的迈克。我打电话是想确认一下你明天上午9点与帕克医生的预约有没有问题。 A: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, and I cant make it that early. A:啊，我差点忘了。谢谢你打电话提醒我。事实上，我确实需要改一下预约时间。我的行程安排有点冲突，所以我无法那么早到医院。B: If I _ that later slot, would that work out? B:如果把你往后排，那样儿可以吗？A: It would have to be after lunch. Do you have anything available about 2 oclock? A:那得午饭以后。2点以前你们有空吗？ B: Sorry, mam, the only opening we have after lunch is 1:15, but I might be able to _ after 4. Would that be a better time? B:对不起，夫人。午饭后唯一的空缺时间是1:15,不过我能把你加在4点以后。这个时间是不是会更合适?A: Thats right. I think I should be able to make it at 1:15. Can you _ for that time slot? A:那好吧，我想我能在1:15前赶到.你能把我的名字记在这个时间段吗？B: No problem. I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15. B:没问题。我把你明天上午的预约时间改为明天下午1:15. A: Wonderful. Thanks very much. A:太好了。非常感谢. Office sundriesCan you have this file copied?I need someone to bundle the copies for me.Let me show you.Turn on the power of the copier.Can your copy machine make single sided copies?Do you want black and white copies or color copies?I want to enlarge the size.How do you replace the ink cartridge?Could someone add ink to the copier?How many pages can the copier take for automatic feed?Do you want me to stable these for you?When you used the automatic feed, do you put the original face up or down?We use the hand feed, when the automatic feed is not working.I am looking for a paper tray.The printer is ready to print now.Please fax the file to me.I sent a fax to you just now.Could you pick up a fax for me?My fax did not go through.Paper ran out.The copy machine is jammed.The copier got a paper jam again.The type writer is not working properly.The whole punch also has a problem when I want to use it.I suppose the scanner hates me.The repairman said the projector was beyond saving.We should call maintains.We need to buy a new copier.We want to buy some new office equipment.Situational conversationsDialogue 1 can you make copies for me?A: Can you make copies for me?B: How many copies of these files do you need?A: I need 3 copies of each.B: I see.Dialogue 2 my printer is brokenA: Hello, Maintenance department?B: Yes, is there anything I can do to help?A: Yes, my printer is broken would you take a look at it?B: No problem.Dialogue 3 where is the paper shredderA: Where is the paper shredder?B: You know where the fax machine is?A: Yeah.B: The paper shredder is on the left of the fax machine.Dialogue 4 I need you to fax something for meA: We didnt have time, I need you to fax something for me.B: What is it?A: A report to the sales department.B: Do you have the fax number?A: The number is on the cover page.B: Ok, I will go and fax it.Dialogue 5 single or double sidedA: Would you please make some copies of this report?B: How many copies do you need?A: Four copies.B: Single or double sided?A: Single sided please.B: Ok, but I wont be able to make copies until later this afternoon.A: Why?B: The copy machine is out of order so we are waiting for the repairman to come.A: Ok, please have them done as soon as possible.Dialogue 6 how to operate the various office machineA：Now, I will show you how to operate the various office machines that you will be using.B：I noticed that most equipment is quite new.A：We have the best of everything because it is less expensive to operate and it has much lower Maintenance repair costs.B：Quite reasonable.A: The first equipment for you to learn is this high speed copier, it has fully automatic controls, so you just enter your requirements in the control panel and you can staple the pages too.B: Sounds a little bit complicated.A: Actually it is very easy to use, but it takes a while to learn the best settings.B: I will ask you to help the first few times.Computer OperationsCould you help to install this computer software for me?I have to restart when you finish installing the software.I always mix save with save as.How can I find control folder?Can I borrow your notebook tomorrow?My favorite font is times new Roman.Please copy this document and paste it in another folder.I just learnt that we can insert an entire document into another document.I want to save my file into my document folder.Why did you delete my file?I have received lots of emails from my clients.Do you know the different between a server and a PC?I need a fast video card.I have to run spell check.I have been surfing in the net for six hours.Which web site are you searching?My net connection has gone to hell.Which search engine are you using?My internet has been going slowly today.I use the software to download music, movies and programs.Check your network connection when the network is down.The picture in my report is from internet.No body likes pop-ups.Youd better run a virus scan.I hate the hackers who make viruses.The anti-virus program detected 10 virus infected files.Our server has been hacked.Please shut down your computer after work.situational conversationDialogue 1 Do you know how to install new software and hardware?Do you know how to install new software and hardware?Installing software is a breeze but installing hardware could be a pain.Could you help to install windows 2K for me?2K? Why dont you choose windows XP?Dialogue 2 Can you tell me how to attach a document to an email?Can you tell me how to attach a document to an email?Sure. Thats quite easy. Click on the attachm