商务接待英语口语篇知识分享.doc

此文档仅供收集于网络，如有侵权请联系网站删除Reception1. In the airportA: Excuse me; are you Mr. Wilson from the International Trading Corporation?B: Yes. A: Im Angela, marketing assistant of Honsun. It is a pleasure to meet you. And this is MrB: Pleased to meet you.C: Nice to meet you.A: Welcome to Guangzhou. We have been expecting you ever since we received your email informing us of your arrival.B: Thank you. We are very glad to come to meet you in Guangzhou. And we hope meeting in person will surely increase our mutual understanding and further business development between us.A: Thats also our wishes. Our car is waiting over there. Please come with me. We will take you to the Hotel in Conghua.At the Hotel lobby, Mr. was discussing with Mr. about the arrangement for their visit. A: Weve got a very full schedule, Im afraid. Angela will show you our arrangement first.B: All right. Im all ears.A: We have arranged a banquet in honor of your delegation at 7:30 p.m. Tonight. Mr. Zhi the CEO of our company, Mr. Zhang the COO and CFO of our company, and Mr. Luo the CTO of our company will be present.B: Thats very kind of you. I feel great honored. Tomorrow morinIn the carA: Did you have a nice trip?B: Yes, we are, except a little tired.A: We have booked you a room in the Hotel, in a quiet and beautiful place, and you can have a good rest tonight.B: Thank you very much. You are so considerate.A：partyB:A:What kind of Chinese food do you like?B:In the hotel S 机场接客1. 2. How do I address you?3. May name is Erik . Im from TS VALVE. Im here to meet you.4. We have a car over there to take you to your hotel. Did you have a nice trip?5. Mr. Zhan Zheng asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Erik, an Intl salesman in the Marketing Department.2. Hello, I am Erik, an Intl salesman of TS VALVE. It is a pleasure to meet you.4. Let me introduce you to Mr. Zhan Zheng, general manager of our company.6. If Im not mistaken, you must be Miss Chen from France.7. Do you remember me? Erik from Marketing Department of TS VALVE. 8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I cant recall your name. / Could you tell me how to pronounce your name again?13. I am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in? 9. What do you think about? /What is your opinion?/What is your point of view?10. No wonder youre so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. Thats just what we want to hear.确认话意1. Could you say that again, please? 2. Could you repeat that, please?3. Could you write that down? 4. Could you speak a little more slowly, please?5. You meanis that right? 7. Excuse me for interrupting you.社交招待1. Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. Ill be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I cant let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. Ill be right back 9. Excuse me a moment.告别1. Wish you a very pleasant journey home. Have a good journey!2. Thank you very much for everything you have done for us during your stay in China.3. It is a pity you are leaving so soon.4. Im looking forward to seeing you again.5. Ill see you to the airport tomorrow morning.6. Dont forget to look me up if you are ever in Taizhou. Have a nice journey!约会 1. May I make an appointment? Id like to arrange a meeting to discuss our new order. 2. Lets fix the time and the place of our meeting. 3. Can we make it a little later? 4. Do you think you could make it Monday afternoon? That would suit me better. 5. Would you please tell me when you are free? 6. Im afraid I have to cancel my appointment. 7. It looks as if I wont be able to keep the appointment we made. 8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time? 9. Anytime except Monday would be all right. 10. OK, I will be here, then. 11. Well leave some evenings free, that is, if it is all right with you. 市场销售 客户询问 1. Could I have some information about your scope of business? 2. Would you tell me the main items you export? 3. May I have a look at your catalogue? 4. We really need more specific information about your technology. 5. Marketing on the Internet is becoming popular. 6. We are just taking up this line. Im afraid we cant do much right now. 回答询问 7. This is a copy of catalog. It will give a good idea of the products we handle. 8. Wont you have a look at the catalogue and see what interest you? 9. That is just under our line of business. 10. What about having a look at sample first? 11. We have a video which shows the construction and operation of our latest products. 12. The product will find a ready market there. 13. Our product is really competitive in the world market. 14. Our products have been sold in a number of areas abroad. They are very popular with the users there. 15. We are sure our products will go down well in your market, too. 16. Its our principle in business “to honor the contract and keep our promise”. 17. Convenience-store chains are doing well. 18. We can have anther tale if anything interests you. 19. We are always improving our design and patterns to confirm to the world market 20. Could you provide some technical data? Wed like to know more about your products. 21. This product has many advantages compared to other competing products. 22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail. 23. I wish you a success in your business transaction. 24. You will surely find something interesting. 25. Here you are. Which item do you think might find a ready market at your end? 26. Our product is the best seller. 27. This is our newly developed product. Would you like to see it? 28. This is our latest model. It had a great success at the last exhibition in Paris. 29. Im sure there is some room for negotiation. 30. Here are the most favorite products on display. Most of them are local and national prize products. 31. The best feature of this product is that it is very light in weight. 32. We have a wide selection of colors and designs. 33. Have a look at this new product. It operates at touch of a button. It is very flexible. 34. This product is patented 35. The functioning of this software has been greatly improved. 36. This design has got a real China flavor. 37. The objective of my presentation is for you to see the products function. 38. The product has just come out, so we dont know the outcome yet. 39. It has only been on the market for a few months, bust it is already very popular.广交会常用外语(二)品质 1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality. 2. You have got the quality there as well as the style. 3. How do you feel like the quality of our products? 4. The high quality of the products will secure their leading status in the market place. 5. You must be aware that our quality is far superior to others. 6. We pride ourselves on quality. That is our best selling point. 7. As long as the quality is good. It is all right if the price is a bit higher. 8. They enjoy good reputation in the world. 9. When we compare prices, we must first take into account the quality of the products. 10. There is no quality problem. Quality is something we never neglect. 11. You are right. It is good in material, fashionable in design, and superb in workmanship. 12. We deliver all our orders within one month after receipt of the covering letters of credit. 13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look. 14. I wonder if you have found that our specifications meet your requirements. Im sure the prices we submitted are competitive. Sample Text 价格 客人询价 1. Will you please let us have an idea of your price? 2. Are the prices on the list firm offers? 3. How about the price/ How much is this? 我们报价 4. This is our price list. 5. We dont give any commission kmin回扣、佣金 in general. 6. What do you think of the payment terms? 7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation. 8. In general, our prices are given on a FOB basis. 9. We offer you our best prices, at which we have done a lot business with other customers. 10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP? 11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in? 客人还价 12. Is it possible that you lower the price a bit? 13. Do you think you can possibly cut down your prices by 10%? 14. Can you bring your price down a bit? Say $20 per dozen. 15. Its too high; we have another offer for a similar one at much lower price. 16. But dont you think its a little high? 17. Your price is too high for us to accept. 18. It would be very difficult for us to push any sales it at this price. 19. If you can go a little lower, Id be able to give you an order on the spot. 20. It is too much. Can you discount it? 拒绝还价 21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable. 22. Our price is competitive as compared with that in the international market. 23. To tell you the truth, we have already quoted our lowest price. 24. I can assure you that our price if the most favorable. A trial will convince you of my words. 25. The price has been cut to the limit. 26. Im sorry. It is our rock-bottom price. 27. My offer was based on reasonable profit, not on wild speculations. 28. While we appreciate your cooperation, we regret to say that we cant reduce our price any further.接受还价 29. Can we each make some concession? 30. In order to conclude business, we are prepared to cut down our price by 5%. 31. If your order is big enough, we may reconsider our price. 32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit. 33. The price of his commodity has recently been adjusted due to advance in cost. 34. Considering our good relationship and future business, we give a 3% discount. 订单 客人询问最小单数量 35. Whats minimum quantity of an order of your goods? 询问订货数量 36. How many do you intend to order? 37. Would you give me an idea how much you wish to order from us? 38. When can we expect your confirmation of the order? 39. As our backlogs are increasing, please hasten the order. 40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer? 41. We regret that the goods you inquire about are not available. 客人回答订单数量 42. The size of our order depends greatly on the prices. 43. Well, if your order is large enough, we are ready to reduce our price by 2 percent. 44. If you reduce your price by 5, we are going to order 1000sets. 45. Considering the long-standing business relationship between us, we accept it. 46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future. 47. We have decided to place an order for your electronic weighing scale. 48. Id like to order 600 sets. 49. We cant execute orders at your limits. 感谢下单 50. Generally speaking, we can supply form stock. 51. I want to tell you how much I appreciate your order. 52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order. 53. Thank you very much for your order. 交货 客人询问交货期 54. What about our request for the early delivery of the goods? 55. What is the earliest time when you can make delivery? 56. How long does it usually take you to make delivery? 57. When will you deliver the products to us? 58. When will the goods reach our port? 59. What about the method of delivery? 60. Will it possible for you to ship the goods before early October? 答复交货期 61. I think we can meet your requirement. 62. I m sorry. We cant advance the time of delivery. 63. Im very sorry for the delay in delivery and the inconvenience it must have caused you. 64. We can assure you that the shipment will be made not later than the fist half of May. 65. We will get the goods dispatched within the stipulated time. 66. The earliest delivery we can make is at the end of September. 客人要求提早交货 67. You may know that time of delivery is a matter of great important. 68. You know that time of delivery if very important to us. I hope you can give our request your special consideration. 69. Lets discuss the delivery date first. You offered to deliver the goods within six months after the contract signing. 70. The interval is too long. Could we expect an earlier shipment within three months? 稳住客人 71. We shall effect shipment as soon as the goods are ready 72. We will speed up the production in order to ship your order in time. 73. If you desire earlier delivery, we can only make a partial shipment. 74. But youd better ship the goods entirely. 75. Well try our best. The earliest delivery we can make is in May, but I can assure you that well do our best to advance the shipment. 76. Im afraid not. As you know, our manufacturers are full and we have a lot of order to fill. 77. Ill find out with our home office. Well do our best to advance the time of delivery. 78. Thank you very much for your cooperation. 79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction. 参观工厂 1. Youll understand our products better if you visit the factory. 2. I wonder if you could arrange a vi