商务英语视听说原文与答案doc资料.doc

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Scripts Unit 1
Part II Listening and Speaking
Task 1 FAQs in job interview
Comments on the three questions:
Point for Q 1: Tell me something about yourself.
Sample answers:
Q1.
I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.
Q2.
I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.
Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.
Q3.
Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.
Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.
Task 2 Inappropriate questions in job interview
Script:
M: Come in, please.
W: Good morning, sir. I’m Karen Yang.
M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.
W: Oh, is that your wife, Mr. Carter? She is so beautiful.
M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now if you don’t mind.
W: Of course not. please go ahead.
M: Well, can you tell me why you would like to work as a medical representative with us?
W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.
M: Don’t you think it’s a pity for you to leave your present job?
W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?
M: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.
W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?
M: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays.
W: That sounds fine. How much time will it take for me to be promoted here?
M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.
W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?
M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.
…
Key:
Is that your wife, Mr. Carter? She is so beautiful.
Avoid asking interviewer personal questions or making personal comments.
Could you tell me how much the new job pays?
The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.
What about the paid holidays, insurance, and things like that?

How much time will it take for me to be promoted here?
But in which cities do you have your branches? And where is your company based?
It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.
Part III Language Focus
Key:
o Name: Cai Ning
o Personality: serious-minded认真的; calm; humorous; easy-going
o Strengths: the ability to work with all types of people
o Weakness: perfectionist; impatient
o Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment bank
o Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiency in English.
o Reasons for leaving last job: want to find a job that is challenging.
o Questions about the job: Would I be able to work abroad in one of your overseas branches?
Part IV Viewing and Speaking
Video 1 Applying for the position of financial consultant
Script:
Chen: Good morning, Ms Mandel.
Ms. Mandel: Good morning, sit down, please.
Chen: Thank you!
Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.
Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.
Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.
Chen: Thank you for your interest in me.
Ms. Mandel: To start with, would you like to tell me a bit about yourself?
Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.
Ms. Mandel: So why did you choose our company?
Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.
Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?
Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.
Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?
Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估 people’s strengths and abilities.
Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?
Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.
Ms. Mandel Good. Now, do you have any questions to ask?
Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.
Chen: Oh, great. If I’m accepted, I will do my best for the company.
Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.
Chen: Thank you! Ms. Mandel. Good-bye.
Ms. Mandel: Goodbye.
Key:
Reasons for joining the company
It is one of the leading international consultant corporations which came to China after China entered WTO.
Working in this company would give him the best chance to use what he has learned at university.
Relevant work experience
He was involved in a factory restoration in Nanjing.
Questions
Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
Result of the interview
Chen Bo will be notified of the final decision by Friday.
Video 2 Applying for the position of Sales Manager
Script:
Wang: May I come in?
Mr. White: Yes, please do.
Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.
Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.
Wang: Thank you.
Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?
Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.
Mr. White: Really? That’s good. Then you must know something about our company?
Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.
Mr. White: Huh, that’s right. Miss Wang can you tell me which university you attended?
Wang: Sun Yat-sen.
Mr. White: And what degree have you got?
Wang: I have a bachelor’s degree in business administration.
Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.
Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.
Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?
Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.
Mr. White: Why do you want to change your job?
Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.
Mr. White: What do you think is the most important qualification for a salesperson?
Wang: I think it’s self-confidence and quality products.
Mr. White: I agree with you. What salary would you expect to get here?
Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?
Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?
Wang: Yes, only one. When can I get your decision?
Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.
Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.
Mr. White: Goodbye.
Key:
o 1. F T F F T
o 2. 1) Sales Manager
2) Five
3) Brand Manager
4) biscuits
5) Business Administration
6) oral English

Scripts Unit 2
Script:
Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?
Daniel: Very well, thank you. And you, Shelly?
Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now?
Daniel: I am an engineer in a large international car corporation now.
Sherry: Oh, that’s nice! Which department are you in?
Daniel: I’m in the Research and Development Department.
Sherry: That sounds great!
Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.
Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?
Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.
Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.
Daniel: I certainly will. What about you, Sherry? How is your job?
Sherry: I am still the accountant of that cosmetics company…
Task 2 Describing jobs
Script:
v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.
v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.
v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.
Part IV Viewing and Speaking
Video 1 Introducing titles and responsibilities
Script:
President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!
Robin: Thank you!
President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.
Robin: It’s OK, thank you!
President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.
Robin: Nice to meet you, Ms. Bates.
Ms. Bates: Nice to meet you, Mr. Copperfield.
President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.
Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.
Robin: Glad to meet you, Mr. Hayes.
President: And this is…oh, where is Andrew Jefferson?
Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …
President: Uh… speak of the devil… Mr. Jefferson has just arrived.
Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.
Robin: Good to see you, Mr. Jefferson.
Mr. Jefferson: Sorry, I’m late. I was talking to a client.
Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?
Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, an