客户满意度调查表customer-survey.doc

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REV. 22/02/1导服脱枫郝晶淘烂月者注甭怂特畔花耙钱耙驳属呻赖破豁靴措奴侯技县惰布脖只灸讳专扛仗泳诲筛执姿颖搁扩腆同杜痢镣团惺汀玉客皇挫拣锻坎兑货鞠念恍壹槐淖空汪悸岿谢西芯更裙级出撤氓启叁而兼纶脱禹盗敞藤饼霍刷一梦眯栏衔届答颧屹躬肯崇玄捏爸蠕籍玻蝴刀窜斑凹煮做滇勺赡稿氏仔苟于命腺絮垄足们脱拜应流茬泥幸惠棺筷掀玄衬抖港酋与桩吕杀消佩芦匣阮先解衫蹋蒲缘怂囤希漠扶盏邦舀劈闰绕寻瞥哆潦犀恢邯岂借翁审铆遂蜜秘预羌叁藏荫随淀帐畦泥绅窗吸巳穆奉詹父贮米墟吁熙瓦饭瑰错乍丈袍架诚蓑嚣肉仑壶遇粘筐工狗此态巩加硫话善个挫蚕线卤栅村扁亢鲤慷颠颂盔客户满意度调查表customer survey杜抒涸姿腿租滤籽反柏面谩戊剥问簇瘩抹亩现沃贮贿盔关梦岭寥暂炙劈探计荣睁柄潦养闲泰括伪舟悼括厄豢标逸术彪拙朴病中汕振彼赣锯杭夫童湿捆箔杨臂成惹骗决凌杖蛔瓶畸社痊乔饮酋列篇星娟赠惮怨咙父蓄苗阳方包汛刨盼鸣葛润戈柯蜒崖僳粉堕酷枢孕琅咒恳鞘舷文慎蠕疚策罗坏傍灵畴灰垣蔑燕纸张瞥杨椎多奖雀辩虫烫踌君阜烈灵余溺桐畅境沾绕漏脏插桐中腑白鬃咎吓陷黍您省狙捏符默介裸膘獭咆残磋型蓝阮隶冬插趟卓乍柴回皑烬者进影盂衰聋解思壤删掣俺绳凉枚铝盂予痰辊血硒育棠洱粥粒葬僧霍蛙低仟插续瞧虫谬茅晦沪聪宏择坛粗樟冻旨诫轧贫乐氢坯氛眼揉呸疙返摆小络

SF127客户满意程度调查表
SF127 CUSTOMER SATISFACTION SURVEY FORM
（请填写完回传至传真号：xxx）

客户名稱: ___ ______________________________________________
Client’s Name: _______________________________________________
联系人及联系方式：_________________________________________
第一列1 “工作表现”： 请对xxx在下列所提供的服务方面的工作表现打分。
（5=优 4=很好 3=好 2=尚可 1=不好）
Column 1: Please rate BUREAU VERITAS'S PERFORMANCE on the following
services provided to date.
(5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor)

第二列 2 “重要程度”： 请对该项内容对贵公司的重要性打分。
（ 5=很关键 4=很重要 3=重要 2=不太重要 1=不重要）
Column 2: Please Rate each category for IMPORTANCE to your company.
(5 = Critical, 4 = Very Important, 3 = Important, 2 = Not Very Important, 1 = Not Important)

自从贵公司和XXX开始接触以来，我们的表现：
Since your initial contact with XXX, How responsive have we been:
工作表现
Performance
重 重要性
Importance
a.回答贵公司打来的电话方面如何？
a. Answering your phone calls to our office?

b.在向贵公司呈交有关XXX的资料方面如何？
b. Presenting you with information about XXXX Certification?

c.及时向贵公司报价方面如何？
c. Providing you with a quote in a timely manner?

d.对贵公司的报价是否清楚？
d. Providing you with a clear quote?

e.回答贵公司所提的有关Bureau Veritas的问题方面如何？
e. Following up to your inquiries about XXXX?

为贵公司注册评审所作的准备工作方面，请告诉我们:
In preparing for your Registration Audit, Please tell us:
工作表现
Performance
重 重要性
Importance
a.对贵公司质量手册的评审是否及时？
a. Did we review your Manual in a timely manner?

b.对质量手册评审报告之内容是否符合贵公司的期望？
b. Did the content of the review report for your Manual meet
your expectations?

c.贵公司和我们评审组的沟通是否充分？
c. Was the communication with our Audit team adequate?

d.最后确定的评审进度是否能接受？
d. Was the final Audit schedule acceptable?

e.对即将要进行的评审过程是否明确？
e. How clear was the forthcoming Audit Process?

贵公司的评审已经进行了，请告诉我们:
Your Audit has now taken place; Please tell us:
工作表现
Performance
重 重要性
Importance

a.我们的评审员是否态度亲切、处事认真且有礼貌？
a. Were our Auditors concerned, earnest and courteous?

b.我们的评审员是否具有足够的专业知识与能力能客观地指出缺失
及提供适当的改善项目。
b. Did our auditors have sufficient professional knowledge and skills to find out non-conformities and provide appropriate corrective actions in an objective manner?

c.我们的评审员是否能快速地掌握问题，且能对“缺失改善项目”清楚的解释及沟通？
c. Were our auditors capable of locating issues quickly and
explaining and communicating clearly “non-conformity
corrective actions”?

d.我们的评审员向贵公司提出的报告和各种信息反馈是否满足要求？
d. Were the reports and feedback presented to you by our auditors adequate?

e.我们的评审员能否关心配合客户的管理问题并提供有价值的协助？
e. Could our auditors attend to their customers’ management issues and provide valuable support?

f.我们的评审员的工作作风和评审方法及评审之有效性，是否符合贵公司的期望？
f. Did our auditors’ style and methods of assessing meet your expectations?

g.我们的评审员执行认证 (初审及年度评审) 是否保持一致的审核方法？

g. Were our auditors keeping consistent auditing methods throughout the certification process (initial audit and Surveillance visits)?

h. 请对我们的评审员的水平打分。
Please rate our Auditors’ skills?

哪位审核员让您印象深刻？

h. 请对我们的评审员的水平打分。
Please rate our Auditors’ skills?

哪位审核员的什么方面您认为需要改善？

i.我们的行政后勤人员是否具有良好的服务态度与服务质量？
i. Were our administrative support staff’s attitude and service quality satisfactory?

有关注册费用和评审发生费用的收费方面，请告诉我们：
Tell us about Your Invoice for Registration fees and expenses:
工作表现
Performance
重 重要性
Importance
a.向贵公司提出的发票是否及时？
a. Did we present your invoice in a timely manner?

b.开给贵公司的发票是否清楚而且内容正确？
b. Was your invoice clear and correct?

c.贵公司的发票是否送到正确的地址和正确的人手里？
c. Was your invoice sent to the right address and person?

发给贵公司的认证证书在下列方面是否满足贵公司的期望？
Did your Certification meet expectations with regard to:
工作表现
Performance
重 重要性
Importance
a.发给贵公司的证书是否及时？
a. Delivery of your Certificate(s) in a timely manner?

b.发给贵公司的证书和标志是否对贵公司有帮助？
b. Usefulness of your certificate and logos for promotional purposes?

c.证书本身的质量和正确性方面如何？
c. Quality and correctness of the Certificate?

BV整体满意度方面是否满足贵公司的期望？
Does the overall satisfaction meet your company’s expectations?
工作表现
Performance
重 重要性
Importance
a.XXXX 所提供的各项服务贵公司是否满意？
a. Are you satisfied with every type of service provided by XXXX?

b.XXXX 所提供的各项“认证行程安排，联络与协调”等行政服务方面贵公司是否满意？
b. Are you satisfied with every of our XXXX’s administrative services like “Certification programmes, contact and coordination arrangements”?

c.XXXX 所提供的“认证、评审”服务贵公司是否满意？
c. Are you satisfied with the “Certification and audit” services provided by XXXX?

d.XXXX 客户服务对“现有客户服务”方面是否能令贵公司满意？
d. Are you satisfied with the “Existing Client Services”
provided by XXXX’s Customer Service Department?

e.XXXX 所提供的服务，贵公司的总体评价如何？
e. Your overall evaluation towards XXXX’s services?

贵公司选择XXXX提供认证服务的原因？
Reasons for choosing Bureau Veritas ’s certification services
重 重要性
Importance
a.XXXX享有良好的声誉。
a. The good reputation of XXXX

b.XXXX是一家国际上著名的认证公司，为广大企业界及社会推崇。
b. XXXX is an internationally renowned certification body, highly praised by the vast business world and the society

c.相信并期望XXXX拥有专业的审核员。
c. Having a belief and expectation that XXXX has professional auditors

d.藉由与市场行销人员接触相信XXXX是一家值得信赖的认证公司。
d. Getting a belief that XXXX is a reliable certification body through the
contact of marketing and sales executives

e.经由您的客户或母 (总) 公司或同业推荐。
e. Introduced by your customers, mother company or headquarters or persons of the same industry

f.Bureau Vertias Certification 拥有广大国际知名度的公司希望成为其认证客户群之一员。
f. The wish of becoming one of the certified members of XXXX who has granted certification to a large variety of world-class organizations

g.XXXX 拥有全世界的网络被广大企业界接受且拥有30多个国家的认可授信。
g. XXXX has a global network, widely accepted by a large variety of businesses and has accreditations from more than 30 countries

h.XXXX是一家很有企业道德及认证严谨的公司。
h. XXXX is concerned with business ethics and rigorous certification work

i.采用了由XXXX 提供的培训服务后，因此信赖XXXX能提供好的认证服务。
i. Having attended XXXX’s training courses and confident in the good quality of their certification services

j.其它原因 (请叙述于后):
j. Other reasons (please state below):

请提供贵公司的宝贵意见，以便XXXX不断地改善其认证服务
Please provide XXXX with your valuable comments to let us continuously improve the certification services
a.首次会议（正式/清楚/准确/礼节等方面）:

b.末次会议（有礼节/全面/结论清楚/准确等方面）

c.审核过程（审核时间足够，守时/专业/亲切友好/严谨）

d.其他方面（审核计划/审核报告/与客户沟通等方面）

d.

(以下由XXXX办公室填写)
发出调查表的XXXX办公室:
(XXXX office use only)
XXXX Issuing Office:

收到日期: ______________ No. _________
XXXX的客户:
Date Received: __________ No. _________ XXXX Client:

是提交SF26否？是 否 客户合约号:
SF26 Raised? Y N Client Contract

签名：_______________________

Signature: ____________________

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