酒店常用英语词汇培训内容.doc

酒店管理网 酒店常用英语词汇、语句培训一、酒店服务、时尚英语Reserving a Room预订酒店房间(电话)(H=Hotel, G=Guest)H: Georges Hotel.这儿是乔治酒店。G: Id like to reserve a room. 我想预订一间房间。H: When for Sir? 先生，什么时候要用?G: This weekend.这周末。H: Thank you. Just a moment, please. 谢谢。请等一会儿。H: Front desk, sir.(总台接待员)先生，这儿是总台。G: I want a single room with bath next Saturday.我下星期六要一间有浴室的单人房。H: Hold on, please.请等一下。(A few seconds later) (几秒钟以后)H: Well have it ready for you, sir.先生，我们会为您准备好房间。G: Fine.好!H: May I have your name and phone number, sir?先生，请问贵姓和电话号码?G: Yes, my name is XinHua Zhou, and the number is 116079.我名叫周新华，电话号码是116079。Inquiring about the Hotel Charges 询问酒店费用(电话)H: (Operator) Georges Hotel. Can be of any assistance?(接线生)乔治酒店。请问有什么贵干?G: Yes, Id like to find out about the room charges.我想了解住房费用。H: Just a moment, sir. Ill put you onto reservations. 先生，请等一会儿。我替您接订房部。H: (Reservation Clerk) Reservations. Can I help you?(订房部员工)订房部。请问有什么事可以效劳?G: Yes, could you tell me the rates for your rooms?您可以告诉我，你们房间的收费率吗?H: Yes. Its 350 to 550 dollars for a single, 550 to 750 for a dou-ble for a twin.可以。单人房收费350550元，双人房收费550750元。G: I see. I am visiting your city in April. How soon should I makea reservation. 我明白了。我打算在4月份往贵市。我应提早多少时候订房呢?H: Well, the sooner, the better. If youve made your schedule, why dont you book the room now?那么，越早越好。如果您已拟定您的旅游计划，您何不现在订房?Making a Hotel Reservation订房(电话)G: Hello.喂!H: (Operator) Greens Hotel. Can I help you, sir?(接线生)费尔蒙酒店。先生，请问有何贵干?G: Yes, Id like to make a reservation.我想订房。H: Thank you, Ill connect you with our reservation clerk.谢谢。我替您接我们订房部职员。 G: Thank you. 谢谢您。H：(Reservation Clerk) Hello, reservation office. Can I help you?(订房部员工)订房部，请问有什么可以效劳? G: Yes, Id like to reserve a double room with bath for November twenty-first and twenty-sixth. 我想预订一间有浴室的双人房，供11月21日和26日住宿。H: Just a moment, sir. Ill check and seeyes, that can be arranged. Your name, please？先生，请等一下，我要查查看是的，可以安排那样的房间。请问贵姓? G: Yes, my name is Wang Lin. 我名叫王林。H: Thank you very much, Mr. Wang.谢谢您，王先生。Confirming a Hotel Reservation证实已订房间(电话)H: (Operator): Greatwall Hotel. (接线生)长城酒店。G: Reservations, please.请接订房部。H: Thank you. Just a minute, sir.谢谢。先生，请等一下。H: (Reservation Clerk): Reservations. Can I help you?(订房部员工)这里是订房部。请问有什么事可以效劳?G: Yes, Id like to confirm my reservation. This is Wang Lin from Hong Kong. Ive reserved a double room for January second.我想确定我的订房结果。我是从香港来的王林。我已经预订一间供1月2日入住的双人房。H: Yes, Mr. Wang. We have your reservation from Hong Kong.Well be expecting you on January second. Thank you.何先生，我们已接到您从香港打来的订房电话。我们期待您1月2日光临。多谢惠顾。Changing A Hotel Reservation改变订房日期(电话)H: GreatWall Hotel. Can I help you? 长城酒店。我能帮您吗?G: Yes, Id like to cancel my reservation and make a new reservation. My name is Wang Lin and I have made a reservation for January tenth, but is it possible to change it to the twelfth? With the heavy snow up here, my car has broken down. 我想取消我原来的预订，并作新的预订。我名叫王林，我订了1月10日的房间，但有没有可能把日期改到12号?由于这里下雪，我的汽车损坏了。H: Yes, just a minute while I check our record, Mr.Wang. Yes, it is possible to change it to the twelfth. Thank you, Mr. Wang. 好，请等一等，我查一查我们的记录。王先生，行啊，可以把订房改到12日。王先生，谢谢您。G: Thank you.谢谢。Ordering Breakfast through Room Service at the Hotel在酒店客房服务部预订早餐电话H: (Room Service): Hello. Room Service. (客房服务部)喂!客房服务部。G: Hello. May I order my breakfast for tomorrow morning? 喂!我可以预订明天早上的早餐吗?H: Yes, Sir. What time would you like to have it, sir？可以的。先生，请问您想什么时候吃早餐?G: Can you make it at 8:00 你们能在八点钟准备好吗?H: All right, sir. What would you like to have? 可以，先生。 您想要些什么?G: Well, pineapple juice, bacon and eggs, toast, and a pot of coffee. 我要菠萝汁、火腿和蛋、烤面包和一壶咖啡。H: All right. Anything else.好的。还要别的东西吗?G: Thats all. My room number is 604. 不要了。我房间的号码是604号。H: Thank you, sir.谢谢您，先生。 Ordering Lunch订午餐H: Hello, Room Service. 喂，住房服务部。G: Hello, Id like to order my lunch. 喂，我想订午餐。H: All right, sir. 好的，先生。G: Ill have a tomato and lettuce salad, a tomato omelet. 我要一份番茄和生菜沙律，一份番茄心蛋卷。H: Our omelet is served with green vegetables. 我们的蛋卷是配有青菜的。G: Id like a salad, too. 我也喜欢沙律。H: Yes, sir. What kind of dressing? 行，先生。您要哪一种调味品?G: Oil and vinegar, please. 请给我油和醋。H: Do you want any rolls? 您要面包吗?G: Yes, and a pot of coffee, please. 要，再给我一壶咖啡。H: All right, six. Anything else?好的，先生。还要别的东西吗?G: No, thats all. 不要，就这些了。H: May I have your room number, please.? 请问您的房间号码?G: 504. 504.504504室。H: Thank you, sir. 谢谢您，先生。G: Thank you.谢谢。 Attendance & Service接待与服务(W = Waiter, G = Guest) W: Did you ring, sir? 是您按铃吗?先生。G: I wish to turn on the light, where is the switch? 我想要开亮那一支电灯，请问开关在哪儿?W: There is it, beside the wardrobe. 那里就是了，在衣橱的旁边。G: By the way, you might have my things sent up here. 顺便说一句，请您把我的东西搬到这儿来。W: Certainly, sir.好的，先生。W: What would you like for starters, sir?首先上什么菜?先生。W: How would you like your steak done, sir?牛排怎么做好?先生。G: Medium for everyone except me, Id like mine underdone.其他几位的都煮半生熟就行了，只有我的例外，我喜欢煮得生一点的。W: Yes, sir. How about a little soup before the steak? 在吃牛排之前，要来点什么汤吗?G: Let us have some vegetable soup and some nice crisp toast, please. 给我们弄些菜汤吧，再拿些松脆的烘面包来。W: And to follow? 接下去要些什么呢?G: Let me see. Oh, some oysters , please. 让我想想。哦，请来些生蚝。W: With pleasure, sir. Would you like a drink before your meal? 很好，先生。饭前要喝些什么酒?G: Bring us a bottle of gin. 给我们来一瓶杜松子酒吧。W: What will you take for dessert？ 你们要什么点心?G: Ice cream for everyone, please.每人来杯冰淇淋吧。 W: How does this room suit you, sir?这个房间合您的意吗?先生。G: This is rather small. I want a larger one, if you please.这个房间太小了。如果方便的话，我想要一间大点的。W: What about this one? 这一间怎么样?G: This will do very well. What do you charge for it? 这一间很好。宿费多少?W: Five hundred dollars per day, sir. 每天500美元，先生。G: Will you give me a reduction if I stay here for several days? 如果我在这里住上几天，有没有什么折扣?W: Im afraid that no reduction can be made.很抱歉，没有折扣。G: This is rather expensive. I must have a cheaper one. Cant you show me something less expensive？这有点贵。我要一间比较便宜的。可否给我看些较廉价的房间?W: Yes, sir, Come this way, please. Will this one suit you？好的，先生。请到这里来。这一间合您的意吗?G: Is there a bathroom attached to this room? 这房间有没有带浴室?W: Yes, it has a private bathroom adjoming.有的，它带有一间专用浴室。G: How much do you charge? 要多少钱?W: Four hundred dollars a day. 400美元一天。G: Well, Ill take this one.好，我就要这一间。W: All right, sir. Here is the key of the room. Please leave it atthe counter when you go out.好的，先生。这是房间的钥匙，您出去的时候，请把它交给服务台。 二、酒店常用英语词汇酒店房间用词blanket毛毯bowl厕盆bureau衣屉柜couch(sofa)bed长沙发床crib婴儿床curtain窗帘cushion椅垫door门doormat门垫double bed双人床drapery帘子dresser梳妆台floor wax地板蜡foam-rubber mattress乳胶垫folding bed可折合床foot-rest脚凳furniture polish家具擦光油hat rack帽架headboard床头架liquid soap液体肥皂mattress床垫mirror镜子pillow枕头pillow case枕套arm chair有扶手的椅子bath rug and brush(放在浴室门口的)地毯和洗澡刷子bath-room浴室bath tub浴缸bed床bed pad床垫子bedstead床架bedspread床罩bench长凳quilt棉被sanitary receptacle有盖垃圾箱sheet(s)被单shower花洒single bed单人床sofa沙发stool凳子table & chair桌椅tile floor(bath，wall)瓷砖地板(浴池、墙壁)upholstery室内装饰品wardrobe衣柜wash basin洗脸盆waste basket字纸篓window窗windowsill窗台大堂用词baggage行李cashier出纳员counter柜台foreign exchange外币找换front desk总服务台porter搬运员receptionist接待员register card登记卡safety deposit保险箱suit case衣箱table phone座台电话餐饮相关用词atmosphere气氛clientele顾客enjoy享受excursionist临时游客food & beverage食品与饮料full house客满gourmet美食家guest客人holiday marker假日游客honorable guest贵宾host主人passenger旅客point of purchase购买点restaurant & tourism餐饮业与观光事业right price合理价格satisfaction满意service服务tourist游客tourist industry旅游业value价值VIP(very important person)重要人物visitor访客餐厅(馆)用词accounting会计assistant manager副经理automat自动贩卖机baker cook烤面包师banquet hall宴会厅bar酒吧captain餐厅领班cashiers出纳catering department餐饮部catering manager餐饮经理chef主厨chef cooks烹调厨师Chinese dining room中餐厅coffee shop咖啡厅cocktail lounge酒廊food and beverage control成本管理general manager总经理greetness餐厅接待heat cook厨师hotel旅馆independent restaurant独立餐厅in season旺季Japanese cooking日本料理main dining room主餐厅off season淡季pastry cook冷冻厨师restaurant hotel pool餐旅联营餐厅roast cook烤肉师傅room deparment客房部snack bar快餐厅specialty restaurant风味餐厅steward服务员supervisor餐务管理员teas hop茶馆vegetable cook蔬菜厨师waiter男侍应生waitress女侍应生ware washers洗涤工western dining room西餐厅中餐厅用词shtray烟灰缸banquet & reserve宴会菜单basestock基本存量bill账单bloat in oil熏boil煮、涮broil烧，猛火煎buffet自助柜台Cantonese cuisine粤菜cash付现change tray收银盘check，cheque支票check out结账Chinese table service中餐桌服务chopsticks筷子closed steam焖cloth napkin布餐巾coaster杯垫coddle煨compote高脚垫cook爆credit card信用卡cuisine烹饪decoct熬，煲dining room safety餐厅安全frizzle煎front desk柜台fry炸greet guests迎宾grill烤hanky小毛巾hostess女带位员Hunan cuisine湖南菜match火柴menu菜单menu items菜单项目宴会用词birthday party寿宴business lunch业务午餐Chinese banquet service中餐宴会服务dinner party晚宴farewell party欢送餐会formal party正式聚会function贵宾厅glee feast庆功宴grand banquet大型餐会informal party非正式聚会leadership breakfast meeting早餐会lobby接客厅luncheon午宴silver set银质餐具special set特别餐具tray stand托盘架wedding party婚宴welcome party欢迎餐会西餐厅用词autmat贩卖机食店bakeovens烤箱bowl钵bread saucer面包碟bread basket面包篮bread tongs面包夹breadfast早餐buffet dinner自助晚餐butter knife牛油刀butter saucer牛油碟Christmas Day圣诞节coffee spoon咖啡匙Continental cuisine欧式西餐cooking utensils烹饪用具cover餐具盖cup & saucer杯碟dessert尾食甜点dessert platter甜点盘dessert spoon点心匙dinner晚餐entree小菜entree platter小菜盘fast food快速食品finger bowl洗手盅first course头盘flaming点火焰roast烤肉food stuffs菜肴食品fruits fork水果叉fruit knife水果刀frying pan平底锅full cafeteria全自助餐厅full courseie餐gravy ladle汤勺greet guests接待入座table fork餐叉table knife餐刀table service餐桌服务table settings餐桌摆设taking the order接受点菜Turkey feast火鸡大餐vegetable tongs蔬菜夹welldone全熟western dining room西餐厅western management西法管理western banquet service西餐厅宴会服务饮料类用词alcohol酒精apple wines苹果酒banana juice香蕉果汁bar manager酒吧经理bar tender调酒员bottle opener开瓶起子beer啤酒beverage饮料red tea红茶bouquet芬芳香酒Bourbon whiskey波本威士忌酒brandy白兰地can opener开罐器canned milk罐装奶carbonated drinks碳酸饮料champagne香槟酒club cocktails混合饮料cocktail party鸡尾酒会cocktails鸡尾酒cockage开瓶费cold drinks冷饮milk牛奶creme de cacao可可酒dew melon juice蜜瓜果汁draught(draft)beer生啤drinking cup加冰的饮料ethvl alcohol乙醇fermented酿造fresh milk鲜奶fruitplate水果盘fruit sundae水果新地gin毡酒gooseberry wines醋栗酿造酒green tea绿茶hard drink酒类饮料head bartender调酒领班hops啤酒花ice cream雪糕instant coffee即溶咖啡jasmine tea茉莉花茶juice drinks果汁饮料lemon eggs juice柠檬蛋蜜汁mandarin香甜酒mandarin orange juice橙汁oolong乌龙茶orange wines橙酒ounce glass安士杯papaya fresh juice木瓜鲜果汁parfait冻糕(用高脚圆酒杯盛的雪糕新地)pineapple juice菠萝汁red wine红葡萄酒roseate wine淡红葡萄酒tea茶teabag茶包，茶袋tomato grape juice番茄葡萄酒vodka伏特加酒watermelon juice西瓜汁whiskey威士忌酒white wine白葡萄酒wine葡萄酒wine list酒单wines酿造酒夜总会用词acrobat杂技演员acrobatics杂技acting area表演区act curtain Or house curtain大幕beauty expert化妆师border檐幕close up特写costuruer designer服装设计师cover charge茶资cultural tourism文化观光dance跳舞dancing floor舞池dimmer节光器lock room更衣室dubbing配音electrician灯光师extension stage伸展台flat布景片flood light泛光灯floor show表演节目ledge包厢magician魔术师master of ceremony节目主持人midnight snack宵夜minimum charge最低消费类musical drama歌舞剧night club夜总会platform平台programme节目表raised platform升降表演台revolving stage旋转台seat散座singer歌手、歌星sound effect音响效果sound effect man音效制作人合同管理制度1 范围本标准规定了龙腾公司合同管理工作的管理机构、职责、合同的授权委托、洽谈、承办、会签、订阅、履行和变更、终止及争议处理和合同管理的处罚、奖励；本标准适用于龙腾公司项目建设期间的各类合同管理工作，厂内各类合同的管理，厂内所属各具法人资格的部门，参照本标准执行。2 规范性引用中华人民共和国合同法龙腾公司合同管理办法3 定义、符号、缩略语无4 职责4.1 总经理：龙腾公司经营管理的法定代表人。负责对厂内各类合同管理工作实行统一领导。以法人代表名义或授权委托他人签订各类合法合同，并对电厂负责。4.2 工程部：是发电厂建设施工安装等工程合同签订管理部门；负责签订管理基建、安装、人工技术的工程合同。4.3 经营部：是合同签订管理部门，负责管理设备、材料、物资的订购合同。4.5 合同管理部门履行以下职责：4.5.1 建立健全合同管理办法并逐步完善规范；4.5.2 参与合同的洽谈、起草、审查、签约、变更、解除以及合同的签证、公证、调解、诉讼等活动，全程跟踪和检查合同的履行质量；4.5.3 审查、登记合同对方单位代表资格及单位资质，包括营业执照、经营范围、技术装备、信誉、越区域经营许可等证件及履约能力（必要时要求对方提供担保），检查合同的履行情况；4.5.4 保管法人代表授权委托书、合同专用章，并按编号归口使用；4.5.5 建立合同管理台帐，对合同文本资料进行编号统计管理；4.5.6 组织对法规、制度的学习和贯彻执行，定期向有关领导和部门报告工作；4.5.7 在总经理领导下，做好合同管理的其他工作，4.6 工程技术部：专职合同管理员及材料、燃料供应部兼职合同管理员履行以下职责：4.6.1 在主任领导下，做好本部门负责的各项合同的管理工作，负责保管“法人授权委托书”；4.6.2 签订合同时，检查对方的有关证件，对合同文本内容依照法规进行检查，检查合同标的数量、金额、日期、地点、质量要求、安全责任、违约责任是否明确，并提出补充及修改意见。重大问题应及时向有关领导报告，提出解决方案；4.6.3 对专业对口的合同统一编号、登记、建立台帐，分类整理归档。对合同承办部门提供相关法规咨询和日常协作服务工作；4.6.4 工程技术部专职合同管理员负责收集整理各类合同，建立合同统计台帐，并负责23