2023年企业责任报告.pdf

2023Corporate Responsibility Report This is your customized report.The full version can be downloaded at Fellow StakeholderOur 17th annual Corporate Responsibility Report shows how we are making progress toward a low-carbon future and supporting our people and communities while delivering outstanding results for our clients.One area of significant progress is improving our energy efficiency,space optimization and renewable energy while also growing our business.We have reduced emissions from our own operations by 24%since 2019,even though our employee headcount is up 17%.This is a notable marker on the road to achieving net zero carbon emissions by 2040.Our work with clients is essential to reaching our net zero goal while helping them achieve their own sustainability aspirations.Both investors and occupiers are increasingly tapping into CBREs expertise to develop strategic roadmaps,optimize resources and decarbonize buildings.CBRE also continues to foster diversity across its many dimensions.In 2023,our Employee Business Resource Groups grew to more than 25,000 members globally.We also spent$2 billion with companies owned by women,racial and ethnic minorities and other underrepresented groups,extending our impact into our communities.We operate CBRE with a strong ethical foundation,as expressed in our values and adherence to the U.N.Global Compacts Ten Principles.This foundation,combined with the work of our talented employees,enables us to grow and evolve our business in sustainable and responsible ways.Please explore this report to learn more about what we are doing.Robert E.SulenticChair&Chief Executive Officer2023 CORPORATE RESPONSIBILITY REPORTOverview2023 At aGlance24%Carbon emissions reduction since 2019(Scopes 1+2)$3.2B3rdSpent with small and diverse suppliers($2B diverse)Most sustainable U.S.-based company,according to BarronsBuildings managed for energy and sustainability46,500Savings from identified energy efficiency and decarbonization projects for GWS clients$124M+1.7M1,400+Hours of learning by CBRE employeesEthics&Compliance Ambassadors25K90thMembers of Employee Business Resource GroupsPercentile on the Corporate Political Disclosure and Accountability Index2023 CORPORATE RESPONSIBILITY REPORT2023 CORPORATE RESPONSIBILITY REPORTOur Company2023 CORPORATE RESPONSIBILITY REPORTOur CompanyGRI 2-1,2-2CBRE provides services under the following brand names:“CBRE”(real estate advisory and outsourcing services);“CBRE Investment Management”(investment management);“Trammell Crow Company”(U.S.and Europe development);“Telford Homes”(U.K.residential development);and“Turner&Townsend Holdings Limited”(global project and program management).CBRE is a Fortune 500(rank 135)and S&P 500 company headquartered in Dallas,Texas,and incorporated in Delaware in the United States.We marked our 117th year of continuous operations in 2023,tracing our origins to a company founded in San Francisco in the aftermath of the 1906 earthquake.Our Class A common stock is traded on the New York Stock Exchange(NYSE)under the symbol CBRE.Please see our 2023 Form 10-K for details on the entities included in our financial statements.Data for those same entities are also included in this report,with the exception of Turner&Townsend which has been a majority-owned subsidiary of CBRE beginning in November 2021.CBRE Group,Inc.is the worlds largest commercial real estate services and investment firm,based on 2023 revenue,and the global market leader in most of our business lines,including leasing,property sales,occupier outsourcing and valuation.Our integrated solutions for investors and occupiers help optimize real estate transaction and operating costs,asset value,investment returns and workplace experiences for clients in more than 100 countries.About CBRE2023 CORPORATE RESPONSIBILITY REPORTOur CompanyWe take great pride in our reputation for upholding the highest standards in the way we do business.RISE ValuesOur commitment to our RISE valuesRespect,Integrity,Service,Excellenceis a significant reason why CBRE is the largest commercial real estate company in the world.These standards are the foundation on which our company is built and our employees work and live by them.ExcellenceServiceIntegrityRespectWe act with consideration for others ideas and share information openly to inspire trust and encourage collaboration.No one individual,no one deal and no one client is bigger than our commitment to our company and what we stand for.We approach our clients challenges with enthusiasm and diligence,building long-term relationships by connecting the right people,capital and opportunities.We focus relentlessly on creating winning outcomes for our clients,employees and shareholders.2023 CORPORATE RESPONSIBILITY REPORTOur CompanyGRI 2-6APACEMEAAmericasAdvisory ServicesAdvisory Services provides a comprehensive range of services globally,including property leasing,capital markets(property sales and mortgage origination),mortgage servicing,property management and valuation.We are the leading property sales and leasing advisor globally.Global Workplace SolutionsGlobal Workplace Solutions(GWS)provides a broad suite of integrated facilities management and project management solutions for occupiers of commercial real estate at both a local and global level.We serve clients looking to outsource and consolidate real estate services to optimize costs,operational efficiencies and workplace experiences.Real Estate InvestmentsReal Estate Investments(REI)is a large real assets developer,investor and operator comprised of two businesses:investment management and real estate development.Business SegmentsOur OperationsProcurementCBREs procurement organization is responsible for the market evaluation,selection and contracting of suppliers and their ongoing administration and performance management in collaboration with our business lines and corporate functions.Our supply chain is an integral component of how we deliver a comprehensive suite of direct real estate services for our clients.Types of Suppliers EngagedProducts and ServicesCorporate OperationsInformation technologyTelecom,hardware,software,document management,consulting and professional servicesMarketingPromotional items,agency and media services,meetings and events,artwork,signageFacilities managementLeasing,furniture,maintenance,construction materials and servicesExternal servicesAccounting and finance,employee benefits,consulting,legal,insurance,recruitment services,physical security,life/fire safety,travel,learning and development,fleet managementClientFacilities,project and property managementFurnishings,cleaning,landscaping,HVAC goods and services,life/fire safety,physical security,maintenance,office services,architectural,engineering,general building and specialty contracting,maintenance,repair and operations(MRO)supplies,fixtures,smart buildings technology and moreGlobally,in 2023,CBRE spent$33.1 billion directly with more than 131,000 Tier 1 suppliers(direct contracts with CBRE),representing about 17%of total spend.This includes 5,343 contracts for purchases made on behalf of our clients for facilities,project and property management,as well as for our corporate operations in 2023.Through our project management and managing agent arrangements,we influence billions in additional spend.Spend by Region(%)Suppliers by Region(%)44%37%19%63%30%7%2023 CORPORATE RESPONSIBILITY REPORTOur CompanyStrategic Focus Areas CBREs ability to drive transformative change toward a zero carbon and resilient future while leading by example across our own corporate office portfolio.Carbon emissions Green and healthy buildings Sustainable service offeringsScaling a Low Carbon FutureCarbon EmissionsGreen&Healthy BuildingsSustainability Service OfferingsDiversity,Equity&InclusionEmployee WellbeingTalent Engagement&ManagementCybersecurityCorporate GovernanceComplianceCreating Opportunities so All People ThriveLeading with Integrity to Build TrustHow CBRE builds the workforce of the future by driving initiatives that develop our employees and create a diverse and inclusive workplace where everyone can thrive.Diversity,equity and inclusion Talent engagement and management Employee wellbeingWe operate our business with the highest ethics and integrity in everything we do,which is foundational for building trust with our stakeholders.Compliance Corporate governance CybersecurityOur latest assessment identified three themes that guide CBREs sustainability strategy,inform our ongoing dialogue with stakeholders and help prioritize reporting progress.CBRE has begun our next assessment using a double materiality approach that incorporates our entire value chain and will use the results to refine our sustainability strategy.2023 CORPORATE RESPONSIBILITY REPORTOur CompanyNotable Awards&HonorsGeneral FORTUNE Most Admired Real Estate Company 14 consecutive years,including 2024 FORTUNE Americas Most Innovative Companies LIPSEY#1 commercial real estate brand for 23 consecutive years,including 2024 ETHISPHERE Worlds Most Ethical Companies 11 years in a row,including 2024People/Workplace BLOOMBERG Gender-Equality Index 4 years in a row in 2023 HUMAN RIGHTS CAMPAIGN Best Place to Work for LGBTQ Equality for the 10th straight year DISABILITY EQUALITY INDEX Best Place to Work for Disability Inclusion FINANCIAL TIMES Diversity Leaders list 2 years in a row WALL STREET JOURNAL Best Companies for Career GrowthSustainability BARRONS#3 Most Sustainable Company(U.S.)CDP A-performance score on climate change disclosure 3BL Media 2023 Best Corporate Citizen List for 5 consecutive years FTSE4GOOD 10 consecutive years U.S.EPA 2024 ENERGY STAR Partner of the Year Sustained Excellence Award Achieving recognition for 17th consecutive year2023 CORPORATE RESPONSIBILITY REPORT2023 CORPORATE RESPONSIBILITY REPORTScaling a Low Carbon FutureEnvironmental (Net Zero Strategy,Impact and Climate Risk)2023 CORPORATE RESPONSIBILITY REPORTEnvironmental(Net Zero Strategy,Impact and Climate Risk)SustainabilityOur environmental sustainability strategyfor our operations and sustainability solutions for clientsfocuses on optimizing resources and decarbonization.Our highest priorities include energy efficiency,electrification,renewable energy,and sustainable and healthy building design and operations.This work also aligns with five U.N.Sustainable Development Goals:Affordable and Clean Energy;Industry,Innovation and Infrastructure;Sustainable Cities and Communities;Responsible Consumption and Production;and Climate Action.This section shares information on how were accelerating change across our corporate operations and impacting the building sector through sustainability solutions delivered to our clients around the world.With nearly 500 corporate offices and more than 7 billion square feet of managed property globally,CBRE has an outsized opportunity to help reduce greenhouse gas(GHG)emissions through our own operations,services provided to our clients and throughout our value chain.GRI 2-22,SDGS 7,9,11,12,132023 CORPORATE RESPONSIBILITY REPORTEnvironmental(Net Zero Strategy,Impact and Climate Risk)Driving GHG emissions reductions for our managed buildings will require deep collaboration with our clients,many of whom have their own carbon reduction commitments.While our ability to affect change in the marketplace is dependent on a number of factorssuch as legislation and policy,clients willingness to invest,and technology advancementswe are focused on identifying innovative and cost-effective solutions that deliver progress toward shared objectives.Our CommitmentsCBRE set a goal to achieve net zero carbon emissions by 2040,aligned with the ambition to limit global temperatures to rise 1.5C.This commitment encompasses carbon emissions from our own operations,the properties we manage for clients,and our supply chain.Interim MilestonesOur net zero goal is supported by three 2035 interim milestones approved by the Science Based Targets initiative(SBTi).These include GHG emissions reductions from a 2019 base year by:Strategic InitiativesTwo additional strategic objectives critical to reaching our science-based milestones and net zero goal include:68%for our corporate operations (Scopes 1 and 2)per square foot for buildings managed for occupier clients (Scope 3)per square foot for buildings managed for landlord and building owner clients(Scope 3)79%67%100%renewable energy for our corporate operations by the end of 2025vehicle fleet electrification by the end of 2035100%2023 CORPORATE RESPONSIBILITY REPORTEnvironmental(Net Zero Strategy,Impact and Climate Risk)CBREs public statement on our commitment to environmental sustainability outlines our management system to guide sustainability and environmental practices and programs.Learn more at Board of Directors oversees our corporate strategy related to sustainability and social responsibility.Our Board has made a deliberate decision to retain governance of these matters at the Board level and chose not to delegate these matters to a specific committee because it believes that these matters are integral to the companys future success.Throughout the year,our Board receives reports and engages in discussions with management on key sustainability and social responsibility matters.The Board also receives annual updates on how these risks are being addressed,mitigated and managed across the company,including sustainable development considerations that influence market,reputational,operational and political risks.In 2023,the Board received updates on ESG topics during two quarterly meetings.In early 2023,CBRE hired our first Chief Sustainability Officer(CSO),with oversight for both our client sustainability solutions and our corporate sustainability strategy.The CSO reports into the head of our client solutions team enabling seamless integration of sustainability services across all lines of business and advises our executive leaders and Board of Directors on sustainability matters.Our Senior Vice President of Corporate Environmental Sustainability oversees performance of our net zero strategy and reports to the CSO.In order to support our clients global needs,CBREs governance approach is designed to integrate feedback from all business segments and geographies.The CSO and senior leaders meet regularly,providing a structured forum to leverage the unique perspectives of our sustainability experts to implement strategies,accelerate sustainability solutions for our clients and share insights to advance progress across our industry.Additional sustainability committees exist within our business segments to drive progress across the organization.GRI 2-14,2-17,2-24Our Environmental Sustainability Policy outlines our ambition to reduce our environmental impact and drive sustainable real estate practices across all business segments globally.Sustainability Governance2023 CORPORATE RESPONSIBILITY REPORTEnvironmental(Net Zero Strategy,Impact and Cli