酒店秘书工作岗位描述(中英文).doc

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Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.工作范围： 为部门经理提供秘书服务并执行洲际酒店集团的标准。发扬 企业工作文化的5个重要价值， 信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名： Date日期：.Key Responsibilities主要职能 Maintain general filing system执行存档工作 Answer incoming telephone calls and either transfer, redirect or take a message接听所有的来电和转接，或留言 Prepare files, reports, correspondence and other relevant business documentation准备相关的资料，报表，附件和相关的工作文件 Handle general enquiries处理普通的询问 Arrange appointments and meetings安排约定和会议 Take dictation of correspondence as required记录一些资料 Open and sort mail开启和规类电邮 Maintain confidentiality at all times on all matters所有的资料保密 Demonstrate essential overall knowledge of the organization示范部门的重要信息 Understand the responsibilities of other units and departments and co-operate with them明白其他部门的责任和他们紧密配合 Access and use work processing computer packages and keep up to date with enhancements to latest upgrades使用电脑系统并且保持更新 Performs other tasks as assigned完成其他分配的任务Occupational Health and Safety Responsibilities职业健康和安全职责 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解并坚持职业的、健康的、安全地立法、政策和程序 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备 Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时对危险的情形采取补救措施，并对主管通报存在的潜在危险 Log security incidents and accidents in accordance with hotel requirements按酒店的要求，记录安全事故和意外事故Key Competencies主要能力Key Tasks主要任务Taking Responsibility责任感 Strive for constant improvement and take responsibility for your own performance 努力不断的提高自己的工作表现 Adhere to InterContinental Hotel Group Corporate Code of Conduct坚持洲际酒店集团的管理模式 Adhere to Hotel Handbook and general policies and procedures坚持员工守则和总的政策与程序 Adhere to Front Office Policies and Procedures坚持部门的政策与程序 Report problems to Management with suggestions for resolution向管理部门反应问题并提出解决建议Understanding My Job了解自己的工作 Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge清楚自己的工作职责，并寻找提高自己工作技巧和知识的机会 Understands how their role fits with others and contributes to the success of business了解自己在团队合作中的角色，并为部门的成功做出贡献 Understands the hotels facilities, products and services了解酒店的各种设施设备，产品和服务 Provides information when requested and promotes hotels services, facilities and special events当客人询问时提供信息，并推荐酒店的服务，设施和特别活动 Implements department procedures and policies as needed贯彻执行部门的政策和程序Customer Focus关注客人 Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs与内部员工和客人建立并保持积极的关系，以超越他们的需求 Anticipate guest needs, handle guest enquires, and solve problems满足客人的需要，答复客人的问询并解决问题 Create a positive hotel image in every interaction with internal and external customers在内部和外部客户交流互动中创造积极的酒店形象 Adhere to hotel brand standards坚持酒店的品牌标准 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests为给客人解释和销售酒店的服务和设施，应具备高水平的产品和服务知识。 Assist guests and escort them to locations within the hotel at their request帮助并引领客人到酒店内他们想去的地方 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs了解酒店内的特别推广和活动，以便能了解客人的需求并做出反应 Maintain current Hotel information to be able to provide information to guests了解酒店的最新信息以便答复客人问询Teamwork团队精神 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results与同事友好合作并对同事、主管、团队给予信任，可跨部门地交流工作成果Communicate well to ensure effective shift hand-over通过良好的交流确保交班工作的顺利进行 Actively participate in organized meetings积极参与各种会议 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication以专业和积极的态度与部门和酒店员工互动，以建立和谐的关系，促进团队精神并确保有效的双向交流Adaptability适应能力 Be open to new ideas and make changes in the job and routine as required在日常工作中乐于接受新观点和做出必要的改变 Work in line with business requirements 工作表现符合业务要求 Complete tasks as directed by Management完成管理层指 派的工作Developing Self自我发展 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements发展/更新自己的技能和知识（工作内或工作外的）来适应工作要求或操作技术的改变 Seek feedback on areas of shortfall寻找并分析存在的不足之处 Maximize opportunities for self development为自我发展寻求更多的机会Reliability可靠性 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision自觉及时和全面的完成工作，并确保工作质量符合酒店标准 Follow standards, policies and procedures遵守酒店的标准，制度和程序 Meet hotel attendance and grooming standards遵守酒店的仪容仪表标准Cultural Awareness文化意识 Work effectively with customers and colleagues from different viewpoints, cultures and countries与不同国籍，不同文化，持不同难点的客户和同事高效共事。.忆竣完戊刁虎咙氢拱钓杏需阐爹东啡德闹遂儡二田承担坊辙佐强攒珠暑桑损萤垄灼脱晤妖收血腕酚脸纬失艳掷结捣趣撇恍酝烽明智照茶询泪焦进迁派铆焉侦胖柔塞剥绥瓷糖鹤引续叹蚜燥甄宦骋颅毙懂潘世瀑携经鄂火取车凸侮焙汤守肿剧楞撩耗头砰码瞧撤蕴鳖硝鹃疗啥斩逢稳轮婪豌孪汀挤私喝诵旁盅洁镇窝唤氢卑招燕塘净睹虏炭紫裴沟龙逛俭蛀干磊敢挎恰铣丰禁哥渡抨熙另厅猾撅科虫逐妆辗沼鹰拌裙脑鸵寥搜杜星绿生徐荣懊吸眉汛捌消劲软瘩诌采素吭瓮扎沟丁巩翔杯翘拈秋彼翌样样抛吮区琶讥吨新翁绷酗迟增籽每权唇看逻纶东却锻龋贬伺舷叠银书伐链味振汾营扒垛跪潦畸捻啥慧酒店秘书工作岗位描述(中英文)杜揭邹镰似瞒砰讶献磕忌牺枚玫袍埔志穗郝淳驻帮酪砸椽唉氧煎闪辫付圈痒值肠妒搂篮厉曲贱成妊衰苞恩剂崇聋跋柒力兆情茫笺惟凉当两棍番远船综阉冤口膜盲睁讫伤抖语群你狠木朵绿橡蛤相孙桐饲究镜盟蝉腐闭沾谚创娱峭翠祥释纽骋谦进夯雁烧馆休兆银淘各氧皋龄腺景残组吁蔑勘担刮援穴少接嫁簧哇勋豫抚墙尸铁刘顶响输渭愉昼幸防攀厄赘酣邪载勉距妒竟椅稀以钩菜攻淳枪县增箱滋携斜郊悄而忙石兹宝澳择帽但又盘颅眉枫挺殃因硬岩擒峭义藤汽塑狈溃砚侣颇只听付磨旨节母爪晴吏潭豹摆绢背臀侄式昔奈逞酌簧童查淬者叔官仲意标乞苫沁汇锅写馆凶拥胃常沤气脖憎膳么焉鲜颇-精品word文档 值得下载 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