酒店餐饮服务用语.doc

酒店餐饮服务用语(一) 基本常用语问候语1、早上好,先生. Good morning, Sir.2、您好! Hello. How do you do?3、很高兴见到您 Glad to meet you.4、欢迎到我们酒店来 Welcome to our hotel.5、愿您在我们酒店过得愉快 I hope youll enjoy your stay with us.祝贺语6、祝贺您! Congratulations!7、生日快乐 Happy birthday!8、新年快乐 Happy New Year!9、圣诞快乐 Merry Christmas!10、祝您好运 Good luck to you!11、祝您成功 Wish you every success!12、祝您旅途愉快 A pleasant journey!答谢和答应语13、谢谢您 Thank you (very much)!14、谢谢您的帮助 Thank you for your help.15、太感谢您了 Its very kind of you.16、别客气不用谢 You are welcome./ Not at all. / Dont mention it.17、很高兴为您服务 Its my pleasure.道歉语18、很抱歉 Im sorry.19、对不起 Excuse me.20、对不起,让您久等了 Sorry to have kept you waiting.21、我为此道歉 I apologize for this.征询语22、我能帮您什么吗? Can I help you? /What can I do for you?23、有什么能为您效劳的? Is there anything I can do for you?24、我能借用您的电话吗? May I use your phone?25、我可以知道您的名字吗? May I have your name please?26、您可以把名字签在这儿吗? Can you sign here, Sir?27、先生,您想要点什么? What would you like, Sir?指路用语28、上楼 Go upstairs 下楼 Go downstairs. 在二楼 Its on the second floor.29、请这边走 This way, please.30、往右转 Turn right, please.31、在大厅靠近大门 Its in the lobby near the main entrance.32、在走廊尽头 Its at the end of the corridor.提醒用语33、请走好 Mind your step.34、请当心 Be careful, please.35、请别遗忘您的东西 Please do not leave anything behind.36、请不要在这里抽烟 Do not smoke here, please.告别语37、等会儿见 See you later.38、明天见 See you tomorrow.39、再见,谢谢您的光临 Good bye and thank you for your coming.40、再见,希望再见到您 Good bye and hope to see you again.41、一路平安! Have a nice trip.(二) 餐厅服务中常见用语预订1、 Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you?早上/下午/晚上好，某某餐厅，我能为您做些什么？2、 How many people ,please?请问共有多少人用餐？迎宾3、 Good morning/afternoon/evening. Welcome to our restaurant.早上(中午、晚上)好，欢迎光临。4、 May I help you, sir/madam?我能为您做什么，先生/女士？5、 Do you have a reservation, sir/madam?请问您有预订吗，先生/女士？6、would you like to sit here?您喜欢坐这里吗？7、Excuse me ,would you share the table with that gentleman(lady)?对不起，您跟那位先生（小姐）合用一张台好吗？点菜8、 Are you ready to order now?请问可以为您点菜了吗？9、 May I take your order now？请问可以为您点菜了吗？10、 What would you like to start?请问先给您上些什么？11、Please wait a minute ,Ill arrange it for you .请稍等，我马上给您安排。12. Please look ate the menu first.请先看看菜牌。13、What wines would you like to drink ?We have您喜欢喝点什么酒？我们有14、What would you like to eat?您喜欢吃点什么？15、Would you like some dessert?饭后您喜欢吃点甜品吗？16、All right .Ill make contact with the cook and make you satisfied.好的，我跟厨师联系一下，会使您满意的。17、Can I arrange a snack for you if you are pressed for time?如果您赶时间的话，我给您安排一些快餐饭菜好吗？18、Sorry ,Ill let you know when I make sure.对不起，我问准确便马上告诉您。征询意见19、Excuse me ,May I take this chair?对不起，我可以用这张椅子吗？20、Is everything to your satisfaction?请问您对一切还满意吗？21、Is everything all right with your meal?请问您对用餐还满意吗？22、 Would you care for another drink?请问您还需要一杯饮料吗？23、Is it enough?您的菜够吗？24、May I take away this dish?我可以撤掉这个盘子吗？致歉25、Im terribly sorry for such a mistake.我为这样的鲁莽向您道歉。26、Im terribly sorry, sir/madam. I must apologize.实在对不起，先生/女士，我很抱歉。27、Is there anything else I can do?我还能为您做些什么？解决抱怨28、Do you have any criticism on our service or dishes?您对我们的服务和菜肴有什么意见吗？29、Im sorry. I should have asked if you care for sour food.真抱歉，我该事先问一问您是否喜欢酸味菜。30、Would you kindly tell us if there is anything in the dishes and other respects that needs improvement?请您告诉我们在菜和其它方面是否需要改进？31、Please do accept our apologies and be assured that well do our best to improve our work.请一定接受我们的歉意。请相信我们将一定尽力改进我们的工作。32、Thank you for your good words and suggestions .Well try our best to improve our service.谢谢您的夸奖和建议。我们将一定尽力改进我们的服务。33、Im very sorry, sir. Ill return your.to the chef.非常对不起我会把您点的退回厨房34、Im very sorry, sir. Ill bring you another one/bottle.非常对不起，先生我会替您送来另一份（瓶）35、Im very sorry, sir. Ill bring you son more.非常对不起，先生我会帮您多取一些来36、Is there anything wrong with your order, sir?您点的菜哪里不对，先生？37、What would you like me to do?您要我做些什么？38、There will be no charge for this. This is the compliments of the manager. This is on the house.这不用付费这是经理免费附赠的这由公司请客39、Im very sorry for my mistake (clumsiness).我为我的错误（笨拙）道歉40、Im very sorry to have spoilt (ruined) your evening.我很抱歉破坏（毁坏）了您今晚的兴致41、 Id like to apologize for our carelessness. May I clean it up for you?我为我的粗心道歉我可以替您清理吗？42、Were very sorry for the delay. Please enjoy your lunch.抱歉耽搁了请享用您的午餐送餐服务Room service43、Good morning. Its room service here.早晨好，我是送餐部的44、Would you like to have something more beside the continental breakfast, sir?先生，除了大陆式早餐，您还要别的吗？45、Yours is a very wise choice, sir?您真会选择，先生46、Just feel free to call the Room Service. Were always at you service.请随时打电话到送餐部我们乐于为您服务47、Whats the problem, sir? Can I be of some assistance?先生，出了什么事？我能替您做点什么？48、You have to pay twenty percent service charge if you want to have the meal sent to your room.假如您要送餐进房的话，得付20的服务费49、Id like to have a snack sent up to my room.我想请人把快餐送进我的房间50、Would you bring the supper to my room?能将晚餐送进我的房间吗？51、What would you like to have for breakfast?早餐要点什么？宴会服务Banquet service52、When would you like your banquet?请问宴会什么时候举行？53、How much would you like each table at?请问每桌标准是多少？54、May I know what the banquet is for?请问这个宴会是什么类型的？55、Is there anything special youd like to have on the menu?您对菜单有什么特殊的要求？酒店餐厅常用英语词汇中餐餐具用品筷子Chopsticks 古典杯Old Fashion Glass 筷架Chopsticks Rack烈性酒杯Mao-tai Glass 筷套Chopsticks Bag 鸡尾酒杯Cocktail Glass调味碟Soy Sauce Dish 冰桶Ice Bucket 汤碗Soup Bowl酒篮Wine Basket中餐常见原料猪肉Pork 肝liver 鸡肉chicken 小虾shrimps凤尾鱼Longtailed Anchovy 鸽子 pigeon 蟹crab牛肉Beef 海参 seaslug 鲈鱼perch 乳猪suckingpig石斑鱼Roach 燕窝birdnest 大虾 prawns 龙虾lobster羊肉Mutton 田鸡 frog 鱼翅 sharks fin 桂鱼 mandarinfish中餐厅常用酒水中国白酒Spirit 红茶Black Tea 花茶Jasmine Tea 砖茶Brick Tea茅台酒Mao Tai 黄酒Yellow Wine 绍兴酒Shao Xing Wine 柠檬茶Lemon Tea饭店专业名词服务员 Waiter 安全部Security Department 女服务员 Waitress工程部Engineering Department 领班Captain 财务部Financial Department收银员Cashier 客房部HouseKeeping Department 调酒师Bartender受理预订Receiving Reservations 问候客人Greeting guests请客人等候Asking the guests to wait 对餐桌不满意The table is unsuitable当预订的餐桌被其他客人占了A reserved table has been given away展示菜单Presenting the menu 点菜服务Taking the guests order推荐饮料Recommending drink 时刻关注客人Giving continual attention处理投诉Handling complaints 甜品服务Offering desserts呈递账单Presenting the bill合同管理制度1 范围本标准规定了龙腾公司合同管理工作的管理机构、职责、合同的授权委托、洽谈、承办、会签、订阅、履行和变更、终止及争议处理和合同管理的处罚、奖励；本标准适用于龙腾公司项目建设期间的各类合同管理工作，厂内各类合同的管理，厂内所属各具法人资格的部门，参照本标准执行。2 规范性引用中华人民共和国合同法龙腾公司合同管理办法3 定义、符号、缩略语无4 职责4.1 总经理：龙腾公司经营管理的法定代表人。负责对厂内各类合同管理工作实行统一领导。以法人代表名义或授权委托他人签订各类合法合同，并对电厂负责。4.2 工程部：是发电厂建设施工安装等工程合同签订管理部门；负责签订管理基建、安装、人工技术的工程合同。4.3 经营部：是合同签订管理部门，负责管理设备、材料、物资的订购合同。4.5 合同管理部门履行以下职责：4.5.1 建立健全合同管理办法并逐步完善规范；4.5.2 参与合同的洽谈、起草、审查、签约、变更、解除以及合同的签证、公证、调解、诉讼等活动，全程跟踪和检查合同的履行质量；4.5.3 审查、登记合同对方单位代表资格及单位资质，包括营业执照、经营范围、技术装备、信誉、越区域经营许可等证件及履约能力（必要时要求对方提供担保），检查合同的履行情况；4.5.4 保管法人代表授权委托书、合同专用章，并按编号归口使用；4.5.5 建立合同管理台帐，对合同文本资料进行编号统计管理；4.5.6 组织对法规、制度的学习和贯彻执行，定期向有关领导和部门报告工作；4.5.7 在总经理领导下，做好合同管理的其他工作，4.6 工程技术部：专职合同管理员及材料、燃料供应部兼职合同管理员履行以下职责：4.6.1 在主任领导下，做好本部门负责的各项合同的管理工作，负责保管“法人授权委托书”；4.6.2 签订合同时，检查对方的有关证件，对合同文本内容依照法规进行检查，检查合同标的数量、金额、日期、地点、质量要求、安全责任、违约责任是否明确，并提出补充及修改意见。重大问题应及时向有关领导报告，提出解决方案；4.6.3 对专业对口的合同统一编号、登记、建立台帐，分类整理归档。对合同承办部门提供相关法规咨询和日常协作服务工作；4.6.4 工程技术部专职合同管理员负责收集整理各类合同，建立合同统计台帐，并负责6