1、民航客舱服务实用英语民航客舱服务实用英语Unit 3 Boarding&GreetingsBy Rui Zhou第1页Warm-up1、What are the cabin attendants doing in the picture?2、Can you guess what the cabin attendants say to the passengers?第2页Key words and expressionscabin door 机舱门China Eastern Airlines 中国东方航空企业hand luggage 手提行李frequent flyer 常旅客aisle sea
2、t 过道位置terminal 候机楼ground staff 地勤人员duty-free item 免税商品chief purser 主任乘务长flight crew 机组组员infant 婴儿boarding card 登机牌foot rest 脚踏板security check 安全检验boarding procedure 登记手续第3页Key words and expressionsGood morning/afternoon/evening,Sir/Madam.Welcome aboard/on board.Welcome to the flight.We are happy to
3、be of service to you.Its nice to see you again.Would you like me to help you?May I have a look at your boarding card?Its an aisle seat on the left.This way,please.If there is anything I can do for you,please dont hesitate to tell me/please let me know.第4页Sentence Patterns 句型Good morning/afternoon/ev
4、ening.welcome aboard!Hello!welcome aboard!Morning,Miss.!welcome aboard!How are you?/whats up?whats happening?How do you do?Nice to meet you.第5页Dialogues010204030506A cabin attendant meets a passenger at cabin door.A passenger is worried about his first time travelling by air.An old passenger with he
5、avy hand luggage is boarding.A passenger with an infant is boarding.A frequent flyer is boarding.A passenger cant find his seat.第6页ExercisesHow does a cabin attendant greet passengers when they board the plane?How dose a cabin attendant make a self-introduction to passengers?第7页Homework1、熟记所学单词。2、两人一组进行对话练习。第8页
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