国外著名酒店工程部操作程序-4REPAIRSANDMAINTENANCE.doc

- Isolate steam, water, gas, electricity, etc., before commencing work on machinery. If possible, attach safety tag to controller.- Do not switch on any electrical circuit breaker before making sure that no one is working on circuit.- Use correct method of lifting.- Be careful of naked flames particularly in the vicinity of flammable matter.- Do not work on ladders behind doors or anywhere the ladder may be accidentally hit.- Know location of first aid kits and the people trained in their use.- Report all injuries no matter how trivial.- Protect long hair from machinery.- Be careful on slippery floors particularly in kitchens or car park.- Do not allow oil or grease to pollute any work area.- Know the various types of fire extinguishers and their use.Work in Guest Rooms=When work is to be carried out in Guest rooms several factors and rules have to be observed to ensure guests privacy and security are maintained.If work is to be completed in an occupied room, a number of points should be remembered.- Prior to entering the room, you should knock on the door and wait for a response. If the guest is obviously out then the door may be opened announcing yourself at the same time.- When working in a guest room occupied or unoccupied, the door should be kept open at all times.- Work requests should be actioned on the day of receipt and finished on the same day. If this is not possible the chief Engineer should be informed so that this guest may be offered a room change, or to ensure the room is not let to an arriving guest.- Radios or Televisions should not be used when working in a room.- Do not, under any circumstances touch anything belonging to the guest.- Always leave the room as you found it .Tools of Your Trade=The Hotel doesnt normally supply tradesmens tools and you are responsible for supplying your own. Please look after these tools of your trade as the Hotel will not be held liable for the loss of such items. Any Hotel tools that are used should be treated accordingly, keeping them clean and in good condition.Work Quality=It cannot be stressed enough that the work you perform should be of the highest quality. The finished product should always reflect a sense of pride in your work. Bad workmanship reflects upon the Hotel overall and especially upon you as a tradesman.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ENGINEERING KEN-FIX-IT/HANDYMANHEAD: BRIAN MOORE G.M. APPROVAL: DATE:TASK: KEN-FIX-IT MAINTENANCE PROGRAMSTANDARD: The Sheraton Wentworth engineering department will provide a regular inspection and repair (Ken-Fix-It) programme to maintain Sheraton standards and maximum room availability at all times, thus reducing costly urgent repairs and guest inconvenience. This programme will be carried out in accordance with the Sheraton Corporation divisional policies, standards and procedures.1. Maintenance check lists will be used for all Ken-Fix It inspections of guestrooms, suites and public areas. See annexes A-D.2. 25%(120) of all guest rooms and suites; 50% of all them and hospitality suites; and the Premier suite will be inspected each ITT month.3. All public areas will be inspected each ITT month.4. All defects will be remedied during Ken-Fix It inspections with any work requiring Tradesmen attention placed on work request system.5. Any areas or rooms inspected which have major defects are to be placed out-of order until rectified. These include such defects as phone not working, TV not working etc.=PROCEDURE:1. If any defect cannot be remedied immediately, a work request is raised applicable to the appropriate trade. If the defect is major the Assistant Chief Engineer is to be informed and the room put out-of-order until repaired.2. The chief engineer is to inspect 10% of rooms checked monthly by the “Ken-Fix-It” programme.3. A monthly summary report of rooms inspected is to be filed with the engineering monthly replacement can be investigated.ANNEX A KEN-FIX-IT GUESTROOM CHECKLISTROOM _ DATE_INSPECTED BY _ENTRANCE DOOR NUMBER CARETSDOOR APPEARANCE CEILINGLOCK OPERATIONDOOR STOP TV OPERATIONSAFETY CHAIN CHAIRSPEEP HOLE TABLEFIRE EXIT SIGN BED HEADINNKEEPERS ACT BED CASTORSDOOR CLOSURE/HINGES DESK & BEDSIDE LAMPSCLOCK/RADIOCONSOLEWARDROBE DOORS WARDROBE FITTINGS CURTAINSWARDROBE LIGHTS SHUTTERSDRAWER OPERATION WINDOWSTELEPHONESCEILING LIGHTS SPRINKLEHEADSPICTURES CUPBOARD/DRAWER OPERATION A/C THERMOSTATFRIDGE OPERATION CLEAN FILTERTOASTER OPERATION A/C DRAINJUG OPERATION A/C GRILLSOPERATING INSTRUCTIONS MIRRORS TIMBERWORK APPEARANCEWALLSBATHROOM DOOR CLOSURE/HINGES _ NONSLIP MAT _BATHROOM DOOR LOCK _ CLOTHES LINE _STRIP LIGHTS _ VENT _TAPS _ SHOWERHEAD _PLUGS _ CLOTHING HOOKS _TOWEL RAILS _ TOILET SEAT _SHOWER CURTAIN & RAIL _ TOILET FLUSH _GROUTING _ FLOOR DRAIN _SOAP DISH _ VANITY CONDITION _TOILET ROLL _ CUPBOARD _MIRRORS _ DEFECTS/REMARKS_ANNEX BDEN-FIX-IT GUEST ROOM CHECKLISTROOM _ DATE _INSPECTED BY _ENTRANCE _ A/C THERMOSTAT _DOOR BELL _ CLEAN FILTER _DOOR NUMBER _ A/C DRAIN _DOOR APPEARANCE _ A/C GRILL _DOOR CLOSURE/HINGES _ WINDOWS _PEEP HOLE _ CURTAINS _SAFETY CHAIN _ SOFA _INNKEEPERS ACT _ DIMMER & CHANDELIER _FIRE DIRECTIONS _ HALLLOUNGE _ INTERNAL DOOR LOCKS _FRIDGE OPERATION _ DOOR HINGES/CLOSURE _TOASTER OPERATION _ DOOR STOPS _JUG OPERATION _ WARDROBE LIGHT _ CUPBOARDS _ WARDROBE FITTINGS _MIRRORS _ MIRRORS _DESK & TABLE LAMPS _ CEILING LIGHT _TELEPHONE _ CHAIRS _TABLES _BEDROOM BATHROOMBEDSIDE LAMPS _ STRIP & CEILING LIGHTS _BED HEAD _ TAPS _BED CASTORS _ TOWEL RAILS _CLOCK RADIO CONSOLE _ SHOWER CURTAIN & RAIL _T.V. OPERATION _ GROUTING _PHONE _ SOAPDISH _CHAIRS _ TOILET ROLL _CURTAINS _ HAIRDRYER _WINDOWS _ MIRRORS _VALET _ NON SLIPMAT _PROCEDURES: (continued)TABLE CLOTHES LINE _DIMMER & CEILNG LIGHTS _ PICTURES _PICTURES _ SHOWER HEAD _A/C THERMOSTAT _ CLOTHING HOOKS _A/C GRILL _ TOILET SEAT _CLEAN FILTER _ TOILET FLUSH _FLOOR DRAIN _GENERAL VANITY CONDITION _CUPBOARD _WALLS _CARPETS _WOODWORK _POWER POINTS _SPRINKLER HEADS _PROCEDURES: (continued) REMARKS/DEFECTS_ANNEX C KEN-FIX-IT GUEST FLOOR AREA INSPECTIONROOM _ DATE _INSPECTED BY _DOORS CLOSURE/HINGES _ POWER POINTS _DOORS HANDLES/LOCKS _ ROOM NUMBER SIGNS _DOOR SIGNS/LETTERING _ LIFT LOBBY SIGNS _WINDOW BUNDS _ ASHTRAYS _VENTS/GRILLS _ MIRRORS _EXIT LIGHTS _ WALL LIGHTS _CEILING LIGHTS _ CORRIDOR PICTURES _CARPETS _ LOBBY FURNITURE _WALL PAPER _ TELEPHONE _CEILING _ COTS & FOLD AWAY BED _FIRE HOSES & CUPBOARDS _ FOR SAFETY _SPRINKLER HEADS _DEFECTS/REMARKS_ANNEX DKEN-FIX-IT GUEST FLOOR AREA INSPECTIONROOM _ DATE _INSPECTED BY _ENTRY SIGNS _ CEILING/VENT _ENT DOOR CLOSURE/HINGES _ WALL TILES/GROUTING _ENT DOORS HANDLES/LOCKS _ FLOOR TILES _ASH TRAYS _ URINALS FLUSHINGS _RUBBISH BINS _ HAND BASINS & PLUGS _FLOOR DRAINS _CUBICAL DOOR LOCKS/HINGES _HAND DRIERS _ W/C FLUSHING _TOWEL DISPENSERS _ W/C SEATS _SOAP DISPENSERS _ COAT HOOKS _MIRRORS _ PAPER DISPENSERS _POT PLANTS _SPRINKLER HEADS _POWER POINTS _LIGHTS _DEFECTS / REMARKS_The Work Request SystemIt is the responsibility of all Chief Engineers to maintain and support a “Work Request System.”The purpose is to establish a standard system to request work from the Engineering Department and is considered a mandatory procedure for all Sheraton Hotels.Its function is to provide a visual barometer of work load, minimise verbal communications and provide written records of work requested.Additionally, It can identify what is being done and the locations of maintenance employees. It can also be a limited manpower scheduling aid and efficiency indicator.The “Work request Form” or tickets consist of three pages usually white, blue and buff colours with printing identical on each page. The forms are available from Sheraton Supply or can be printed locally and modified to such individual Hotel operations and requirements.The “Assignment Board” is an important part of the “Work Request System” and can be designed in various ways to suit Hotel operations and requirements.It consists of a board with hooks placed in horizontal rows and vertical columns and should be installed adjacent to the Engineers office (Figure 2).The columns are labelled by trades or names. In some cases, the first column night be labelled “Emergency,” however with the widespread use of paging systems, this column may not be necessary.Whether a Hotel uses names or trades is a function of the size of the engineering staff and can be left to the discretion of the Chief Engineer. It is of course always desirable to assign work using individual names as well as identifying priorities. However, this may become impractical for large staffs where a combination of names and trades could be considered or sub assignment boards can be used as in Figure 3.The “Assignment Board” using sub-boards has the important advantage of assigning work requests to the person and in order of priority on a daily basis. When work is complete the requests are ret