商务英语课程UnitBusinessTravel市公开课一等奖百校联赛特等奖课件.pptx

Learning Objectives Making preparations for business travel Making enquiries Dealing with different situations while traveling Making an itinerary 第1页Follow-up PracticeWriting Task第2页We need to discuss some questions about what we are going to learn in this unit.Sure,thatll help us understand better about what we are asked to do.第3页 Before a business travel,necessary precautions should be taken to minimize potential problems.Usually a travel agency is needed for booking/reserving flights and accommodations according to the itinerary.The traveler is supposed not only to deal with all kinds of unexpected situations during the travel,but also to meet business associates,to organize some conferences,and to do business in other cultures,so as to make the visit successful.1.Business Travel第4页2.Discussthefollowingquestions.1）Discuss in pairs or groups why business visits are necessary.2）Before making a business travel,what preparations should be made?3）When doing business in another culture,what aspects should be taken into consideration?第5页3.Do you happen to know any regulations for taking a plane?Tick the statements you think are true.()1)Passengerscanonlyhand-carryasmallbagaboardtheplane.()2)Childrenunder5needntbuyaticket.()3)PeoplewhohaventgotanIDcardcannotboardtheplane.()4)Passengersmustntcarrydangerousarticlessuchascompressedgases,weapons,explosives,corrosives,orinflammablesontotheplane.()5)Passengerscansmokeduringtheflight.()6)Passengersmustntusemobiletelephonesonflightsbecausetheywillinterferewiththeplaneselectronicequipment.()7)Passengersmustcheckin30minutesbeforedepartureoninternationalflights.()8)Passengersmustfastentheirseatbeltsduringtake-offorlanding.()9)Theairlineneedntacceptresponsibilityfordelaysduetobadweather.()10)Passengerscantransfertheirticketstootherswithoutgoingtothebookingoffice.1.T2F.3.T4.T5.F6.T7.F8.T9.T10.F第6页IMPORTANT DOCUMENTS:Carryproofofyourcitizenship(passport,driverslicenseorbirthcertificate).Itisimportantthatoneofthesedocumentscontainsyourrecentphotograph.Youmaybeaskedtoproduceaphotoidentification,particularlyifyouareusingelectronicticket.Aletter/contractofinvitationtodobusinessinUnitedStates/Canadaisalsoadocumentthatyoumustcarrywithyouatalltimes.MakesureyouhavetheappropriatemedicalandtravelinsurancethatextendsintotheUnitedStates/Canadaorothercountrythatyouwillbetravelingto.Thiscoverageshouldbeginonthedayyouleaveandincludethedatethatyouwillreturn.Carrytheseimportantpapers(passport/birthcertificate,driverslicense,airlinetickets,insurance/medicalcards,letter/contractofinvitationandcurrency).*leave original copies of travel insurance at home with a relative/friend.WHAT TO PREPARE BEFORE A BUSINESS TRIP第7页WHAT TO PREPARE BEFORE A BUSINESS TRIP BAGGAGE:Allbaggage,includingcarry-onbaggage,shouldbetaggedproperlywithyourfullname,addressandphonenumber.Youmaychoosetolockeachpieceofluggage.Remembertoputyourkeysinasafeplace(otherthaninyoursuitcase-extrakeycanbegiventoyourtravelingpartnerorkeptseparatefromtheotherkey).Justincaseyourluggageismisplacedorlost,Iadviseyoutoincludebasictoiletries(make-up,toothpaste&brushetc.),bathingsuit,underwear&nightattireinyourcarry-onluggage.第8页CHECK IN AT THE AIRPORT:Itisrecommendedthatyouconfirmyourflighttimewiththeairportpriortoarriving(incasethereisadelay).Arriveattheairportatleastonehourbeforedeparture-someairlinesrequiretwohourpre-checkin.Itisbesttocheckwithyourcarrierorbookingagent.Checkyourluggageandthenrelaxandwaitforyourdeparturetime.Whileyouwait,agoodbookormagazinemighthelptopassthetime.第9页PRE-CLEARANCE FORMS:If you have items to declare(camera,marketing items,computer etc.)fill out the appropriate documentation before you leave the country.Pre-clearance forms are available upon request at airport or from your travel agent.Fill out forms and submit before you board your flight.第10页MARKETING TOOLS If you are attending a conference/seminar or trade show,it is very important that you are prepared fully to market you and your products/services.Be prepared to work and learn!Predetermine which seminars you would like to attend.Check their schedules and be there on time.Business cards,brochures and samples of your products and services are all very important.Make sure you have enough of your marketing tools with you or ship materials well in advance of event.Just to make sure all has safely arrived,I suggest that you confirm the delivery of your products before you leave home.第11页BUSINESS ATTIRE Dress appropriately for business.It is very important that you wear comfortable shoes.Check weather conditions in advance to determine type of wardrobe to include.First impressions are very important.Each person will be ambassadors for their respective community and business,therefore it is important that individuals conduct themselves appropriately at all times.Remember,you cannot take back your first impression.第12页In this part you will listen to a passage and a dialogue.Now listen and try to finish the exercises while listening.Are you ready?第13页1）Whyisitsuggestedthatyoushouldcarryacopyofyourpassportandadditionalpassportpictureswithyouwhentravellingabroad?Tospeedupthereissueprocessintheeventthatyourpassportislostorstolen.2)Whatorganizationofthecountryyouarevisitingshouldyoucontactwhenyouaretryingtoclarifyyourvisarequirements?Theembassyorhighcommissionofeachcountryyouarevisiting.3)Whatshouldbetakenintoconsiderationwhenyouarechoosingwhatclothestobringtothecountryyouarevisiting?Whetherthereareanysensitivitiesassociatedwithclothinginthedestinationcountry.4)Whatcanbetheseverestpunishmentforcarryingillicitdrugsinsomecountries?Thedeathpenalty.5)Istravelinsuranceimportantaccordingtothespeaker?Whyorwhynot?Yes,veryimportant.Soyoushouldtakeoutinsurancethatcovershospitaltreatment,medical evacuation and the kind of activities you plan to undertake.Medicare andprivatedomestichealthinsurancewillnotcoveryouoverseas.4.1.1 Listen to the passage and answer the following questions.第14页4.1.2 Listen to the dialogue and complete the form below.Destination:theStates Title:Mr./Miss/MsFirst Name:Sarah Passport Number:G0456780.Date of Departure:Flexible Fixed /Seat Type:Window Aisle No preference Area:SmokerNonsmoker Ticket Type:FirstclassBusinessclass Economy class Excursion faresVisa:Yes Validity:three months No Means of Payment:Cash Check Credit Card Special Requirement:ordervegetarianmealsfortheflight第15页In this part you are going to read two dialogues in pairs and then you will be asked to answer some questions about what you have read.第16页4.2.1 Dialogue 1)What seat did Sarah ask for?She asked for an aisle seat.2)Did Sarah get an aisle seat?No,she didnt,because all the aisle seats had gone.3)Why did Sarah need to pay$300?Her 2 pieces of check-in luggage were 15 kilograms over the permitted weight limit.4)When and where did Sarah board?Eleven thirty at Gate 14.5)What should Sarah do with the kitchen knife in her bag?She should sign for it and collect it at her destination.6)What do you need to take into consideration when packing your luggage?(Open)第17页4.2.2 Dialogue 1)What room did Sarah prefer?She preferred a double bed,preferably a queen size bed.2)What business facilities did Sarah ask for?She asked for a computer socket,Internet connection,an in-room fax line and voice mail service.3)How would Sarah pay?By her Visa credit card.4)What were Sarahs requirements for the conference room?A room that can accommodate fifteen people comfortably and equipped with a television set and a video recorder.5)What other service did Sarah ask the hotel to provide?To serve refreshments for the conference.6)What functions do you think hotels have in your business visit?(Open)第18页第19页 1.What changes has the advancement of technology brought to business travel?2.How can those changes help us when we are on a business trip?3.What would we miss if technology could enable us to do completely without traveling in person?4.Do you think it is possible to do away with business traveling based on the technological development?5.If you think it is possible,what other new inventions might be needed to achieve that goal?PRE-READINGQUESTIONSFORPAIRWORK第20页 Answer the following questions:1)What would happen to business travel with the advancements in technology?vBusiness travel will certainly be curtailed and businessmen/women will prefer to stay at their work place or maybe home,instead of embarking on a grueling travel schedule.2)When is business travel indispensable and why?vBusiness travel is required at certain times when the mode of interaction is more discussion than mere information exchange and presentation because human touch is irreplaceable.3)How is business traveling different from a videoconference?vBusiness traveling enables face-to-face,first-hand communication and interaction,which ensures better business and thus means more business travel to firmly bind business relationships;videoconferences are more convenient and easy,but they lack the human touch,thus being cold,impersonal and ineffective in contrast.4)Why will the business travel market not diminish but grow on the contrary?vBecause the MICE(meetings,incentives,conventions and exhibitions)market are also growing globally and companies look at travel as a powerful incentive tool for employees.5)When can business travel be avoided and how?v(Open)第21页In this part you are going to learn how to write an itinerary.第22页Itinerary Whenadelegationorapersonpaysavisit,anitinerary/programisusuallytobemade,includingthetimetosetoutandreturn,therouteofvisit,thedwellingplace,themaincontentsofvisit,etc.Suchanitinerarygenerallyincludes:title,time,placeandcontent of activity.第23页Title The title usually includes the name of the visitor or the name of the delegation,the duration of visit and the place of visit,e.g.ITINERARY FOR CBS TRADING MISSION May 12-20 Hangzhou Shanghai Beijing第24页 Time This part includes the date and specific time ofthe activity,e.g.(1)July 13,Tuesday(2)MONDAY FEB 2(Chinese Spring Festival)(3)4:30 p.m.(local time)Arrive Gatwick Airport(4)Leave for airport 10:00 a.m.第25页 The place need not be too specific.It usuallyincludes the name of the city and the hotel,e.g.May 2025 Shangri-La Hotel HangzhouPlace第26页Contents of activities The contents of activities are filled in as arranged.In general,phrases rather than complete sentences are used.1)Use verbs or gerund phrases to express an action.e.g.Visit ABC Company Staying overnight in Shanghai2)Use noun phrases to express the nature of activity.e.g.Dinner hosted by Mr Wang,Managing Director,at Beijing Roast Duck Restaurant3)Use past participle phrases to express the passive.e.g.Met at the airport by Mr Wu,President of CBB Shown around the Factory by Mr Smith,Production Manager第27页 You work in an international trade company.Your company has invited an American company to visit China and discuss aboutbusiness cooperation.The American delegation will stay in your city for four days,starting from May 5 to May 8.You make an itinerary for the delegation and then discuss your plan with yourpartner.Writing Practice 第28页Practice makes perfectWe will practice what we have learnt in this unit.Yes,lets do it!第29页 1.Questions and Answers What would you say?1.A:WhatcanIdoforyou,sir?B:_2.A:Certainly.Whenareyougoingtoleave?B:_3.A:_B:Illbevisitingsix,ormorecitiesintheregion.4.A:_B:Justaminute,please.Illseeifthereareticketsavailable.5.A:Howlongwillyoubetravelingfor?B:_6.A:Haveyougotanycheck-inluggage?B:_7.A:B:Imsorry,allthewindowseatshavegone.Whataboutanaisleseat?8.A:_B:Trythemoneyexchange.Itsjustbehindyou.9.A:_B:Certainly.Couldyoushowmeyourreservationslip?10.A:_B:Ofcourse,madam.WewillgetPacificRoomreadytomorrow.第30页2.Dealing with visitors.Very probably you will have to deal with foreign visitors to your company occasionally,if not on a regular basis.Write eight questions which would typically be asked at a first meeting and eight questions which would be inappropriate for use with near strangers,and then discuss with your partner.vAppropriate questions v1._2._3._4._5._6._7._8._vInappropriate questionsv1._2._3._4._5._6._7._8._第31页 3.Presentation PracticeMake a short presentation on one of the following topics.Before making the presentation,you should take two minutes to write an outline of your presentation.vDescribe a business trip you have been on.vHow would you compare going on a business trip to taking a vacation?vHow to make arrangements for international business trip?vRelevant topics of your own choice 第32页 4.Translation Practice 1)我想订一张8月8日从杭州飞往悉尼单程商务舱机票。IdliketoreserveasinglebusinessclassticketfromHangzhoutoSydneyforAugust8.2)看来全价商务机票是最恰当选择，因为它有较大弹性。Thenormalfull-farebusinessclassticketsoundsthemostappropriateoption.Itoffersmoreflexibility.3)请问这是海关吗？我去澳大利亚旅行，该办哪些手续？Excuseme,isthistheCustomsHouse?ImtravellingtoAustralia.CouldyoutellmewhatproceduresIhavetofollow?4)我去英国旅行。请问能够免税携带多少香烟和酒？ImtravelingtoEngland.Couldyoutellmewhattheduty-freeallowanceisforcigarettesandliquor?5)我下星期一将前往法兰克福参加法兰克福交易会。听说贵宾馆全部房间交易会期间就 都订满了，但不知现在是否有取消房间。假如有话，我想订一间单人房。ImgoingtoFrankfurttoattendtheFrankfurttradefairnextMonday.Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,Idliketobookasingleroom.第33页 6)我想预订从5月5日到5月10日一个双人房间。我喜欢大号床，假如可能话。随便问一下，房 间是否有电脑插座和互联网连接？Idliketoreserveadoubleroomfrom5thMayto10th.Idpreferaqueensizebed,ifthatspossible.Bytheway,doesmyroomhaveacomputersocketandInternetconnection?7.我秘书10天前以约翰史密斯名字向你们预订过。她传真发给你们旅馆，订一个两间一套 房间，用三个晚上。MysecretarymadeareservationtendaysagointhenameofJohnSmith.Shesentafaxtoyourhoteltoreserveasuitoftworoomsforthreenights.8.我们要预订一个能够容纳八九十人会议室，要有声音设备、投影板或屏幕，还应备有电视机 和录像机。Wewouldliketobookaconferenceroomthatcanaccommodate80to90people,withsoundequipment,overhandboardsorscreenanditshouldbealsoequippedwithatelevisionsetandavideorecorder.9.我能在酒店兑换一些钱吗?我想把一些美元兑换成当地货币。今天兑换率是多少?CanIchangesomemoneyinthehotel?IdliketochangesomeUSdollarsintolocalcurrency.Whatstheexchangeratetoday?10.我明早7点要乘坐BA902航班到新加坡参加一个主要商务会议，耽搁不起。不知你们有电话叫 醒服务吗？IllbetakingFlightBA902at7tomorrowmorning.ImgoingtoSingaporeforaveryimportantbusinessmeeting.Icantaffordtomissit.Iwonderifyouhavetelephonewake-upservice.第34页 5.Role Play Task 1 You are going on a business trip to London next.Work with your partner and create dialogues for the following situations:Enquiring about the flight from Shanghai to London Booking a round-trip from Shanghai to London Postponing the flight because of an urgent business matter Checking in at the airport Going through the security check Going through customs Meeting your business partner who comes to meet you at the airport Checking in at the hotel第35页Task 2 Arranging a conference in a hotelDirections:You are at the receptionists of the hotel you are staying in.You want the receptionist to arrange a conference room for you on the afternoon of October 12th,Friday.Make specific requirements so that the conference can be held smoothly.第36页