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1、NH HAIKOU MEILAN AIRPORT 海口美兰机场诺翰酒店 Policy & Procedure 政策和程序 REF. 编号 P&P-FB-NH- C71 准备：健身房经理 Prepared by: GYM Mgr Signature: 签名 批准：总经理 Approved by: General Manager Signature: 签名 题目： 运营检查表 Theme : Operating check list Effective Date: 生效日期： 规定和程序PROVISIONS & PROCEDURES Poli
2、cy Statement政策： Prepare all the equipment ready to work, set up and prepare according standard 按照集团和部门的标准准备提供服务。 Procedures程序： 1. check daily mise-en-place and ensure operation properly . 检查每日准备工作以及保证工作正常进行 2. Employees are familiar with and understand the daily schedule of work。 让员工熟
3、悉并了解每日工作安排 3. GYM manager or manager to check, and keep brand standard. 由健身房经理或当值班经理每日检查完成情况，并且确保符合集团标准。 4. To ensure the normal development of the work in the daily operations. 能确保每日营运中的工作的正常开展 5. Correct fill and use form, which will facilitate our work 正确的的填写和使用表格，这将对我们的工作带来便利 6. A
4、rchive, convenient check 需要存档，方便检查 Operating Checklist Date: ________________ Yes No COMMENTS Ø Briefing班前会 Be in full uniform制服 __________ Grooming is checked仪容仪表 __________ Special events特殊活动安排 __________ VIP guests are briefed贵宾信息 __________ Conduct training
5、according to the schedule依据计划实施培训 __________ Appearance of associates up to standards员工情况和士气 __________ Ø Public Area公共区域 The floor is clean地面清洁 __________ Glass clean玻璃干净 __________ Chairs are inspected for cleanliness and cleaned immediately椅子干净 __________ Towel rack is equippe
6、d with a clean towel 毛巾架配备干净的毛巾 __________ Drinking water is enough饮用水充足 __________ There are suitable for music有适合的音乐 __________ The light is good光线良好 __________ Ø Locker Room更衣室 The floor is cl
7、ean地面清洁 __________ Locker normal use更衣柜正常使用 __________ Clean the toilet without peculiar smell卫生间清洁无异味 __________ The light is good光线良好 __________ Towel rack is equipped with a clean towel 毛巾架配备干净的毛巾
8、 __________ Ø Aerobic training zone有氧训练区 Treadmill Normal use跑步机通电正常使用 __________ Cross Trainer Normal use椭圆机通电正常使用 __________ Upright Lifecycle Exercise Bike Normal use 直立健身车通电正常使用 All the equipment clean所有设备清洁 _
9、 Ø Strength Training Area力量训练区 Equipment clean器械清洁 __________ Equipment to keep the initial state器械保持初始状态 __________ Instruments are put orderly器
10、械摆放有序 __________ Ø 自由训练区 Equipment clean器材清洁 Instruments are put orderly器材摆放有序 Ø YOGA Room 瑜伽室 The floor is clean地面清洁 __________ Glass cleaning玻璃墙清洁 __________ Towel rack is equipped with a clean towel 毛巾架配备干净的
11、毛巾 __________ Equipment neat设备摆放整齐 __________ Ø Service服务 Ask the guest name, room number, card number, and record information 询问客人姓名、房号、卡号，并相关记录信息 ___________ Use the guest name call the guest使用客人姓氏称呼客人 ___________ Welcome the guest immediately after entering the gym 客人在进入健身房后立即得
12、到欢迎 ___________ Staff to be able to master the guest requirements of fitness services, and providethe corresponding service guidance 员工能够掌握客人要求的健身服务项目，并提供对应的服务指导 ___________ Service is an orderly, professional and do not show abrupt or repetition 服务是否有序而专业且不显唐突或重复 ___________ Keep smiling and friendly attitude of employees 员工保持微笑和友好的态度 ___________ Left to get sincere to say goodbye离开后得到真诚到道别 ___________ Other Comments: Checked by : ___________________ Duty on Manager : __________________
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客服电话：0574-28810668 投诉电话：18658249818
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