6酒店预定部常用英语30句.doc

PART SIX 第六部分
FOR RESERVATION DEPARTMENT
预定部用
预定英语 Reservation
1. Good morning. Tina is speaking. May I help you with the booking please?
你好，预订部。
2. May I have your name, please, madam/sir? 小姐/先生，请问您怎么称呼？
3. May I have your spelling last name please? 请问如何拼写您的姓名？
4. Are you a priority club member? 您是优选俱乐部会员吗？
5. May I have your priority club member number? 可以给我您的优选俱乐部会员号码吗？
6. May I have your arrival / departure date? 请问您哪天入住/退房？
7. I’m sorry sir, there is no room available for that night, I’m very sorry sir, I know it’s very difficult for you, may I leave your contact number and see if we have any cancellation we will contact you? 很抱歉，先生！那天的房间都卖光了。真的很抱歉，我知道您一定非常为难，我可以留下您的联系电话，如果有预订取消的话我马上电话联系您好吗？
8. How long will you stay？ 您预计要住多久？
9. How many rooms would you like? And how many people stay? 您需要几间房，多少人入住？
10. Hold on please, I will check the room availabilities for you. 请稍等，我看一下是否有合适的空房。
11. May I have your company name and see if you have the contract with hotel.
可以告诉我您的公司全称吗？我可以查看贵公司是否与酒店签有协议。
12. We have the club deluxe room available at that period, on the club floor and it’s very nice room with many benefits, like 2hours internet free of use, 2 pieces of laundry washing for free, happy hours during 5pm to 7pm, etc. Rate is only 1228 plus 15% service charge with up to 2 breakfasts. 我们现在有行政豪华房，在行政楼层，这的房间很好又有很多特殊优惠，比如2小时免费使用因特网、每天下午5点到7点的欢乐时光，还有每天2件免费洗衣服务等等，房价只要1228元每晚加15%的服务费并附带2份早餐。
13. Would you like to take ………… 您看这个。。。。。。怎么样？
14. Deluxe room rate is 1108 plus 15% service charge with up to 2 breakfast 豪华房1108元加15%的服务费及2份早餐。
15. Do you have any special request？ 您还有什么特别要求吗？
16. What would you prefer, smoking or non smoking room? 您要吸烟房还是无烟房？
17. Would you like to have the pick up service from the airport to hotel? 您需要接机服务吗？
18. Cost is 1000 for one way. 接机服务每趟1000元。
19. May I have your actual arrival time or flight details? 可以告诉我您的具体到达时间或航班号吗？
20. May I have your credit card to guarantee your booking, or we only can hold your room until 6pm on the day of your arrival. 可以告诉我您的信用卡号码来担保您的预订吗，如果是非担保的预订我们只能保留您的房间到入住当天的下午6点钟。
21. May I have credit card no. and expiration date? 可以告诉我您的信用卡号和有效期限吗？
22. Your reservation is under credit card guarantee, and then we will hold your room until you arrival. Any cancellation should be 24 hours prior to your arrival, if no-show one night no-show charge will apply from your credit card. 您的预定是用信用卡担保的，这样我们可以为您保留此房直至您到店为止，如要取消应在您入住前24小时通知，如果当晚您没有入住，酒店将从您的信用卡中支取一晚房费作为补偿。
23. May I know your contact no. and fax no. 可以留下您的联系电话和传真号吗？
24. I reconfirm you reservation information. 我重复一下您的预定信息。
25. Guest name is ********** 客人的姓名是。。。。。。
26. Arrival date **, departure at**, total **nights for **room and **people. 预抵日期。。离店日期。。共计。人。间房。晚
27. Room type is deluxe room; room rate is 1108 plus 15% service charge with up to 2 breakfasts. 豪华房，房价1108元加15%的服务费含双西早。
28. Your reservation confirmation no. is******** 您的预定确认号码是。。。。。。
29. What change would you like to make? 您要做何更改？
30. Thank you for calling Crowne Plaza Suzhou, have a nice day. 感谢您致电苏州皇冠假日，祝您有愉快的一天！