管理英语3单元自测7答案.doc

完整word版)管理英语3单元自测7答案
题目：— How is everything going?— ________________, we've been quite busy this month and there's been quite a lot of progress since the last inspection.
答案：As you can see
题目：— I'd like to take a look first at those structural support beams that were going to be put in place on the second floor.—____________, here's your jacket and helmet, and you'd better put on these boots as well – it's our site policy.
答案：Certainly
题目：—_____ about it now?—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.
答案：What's being done
题目：—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.—Right, of course.__ ___
答案：I'll get on it right away.
题目：—What's the latest situation with all these customer complaints we've been receiving?—__ __the quality of the material has not always been up to standard.
答案：I'm afraid
题目：A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.
答案：take
题目：Apple almost lost its dominance in thesmartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.
答案：when
题目：I'm going to have a ________ with Mark about this issue tomorrow.
答案：word
题目：Let's go ______ the reports on the latest work.
答案：over
题目：Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.
答案：were
题目：Our new school building is __________ construction.
答案：under
题目：Proper controls that should ________________ developed as part of routine safety procedures were not in place.
答案：have been
题目：The products of this company are always _________ to standard, they have very strict quality control process.
答案：up
题目：Then the situation _____________ worse by human error because of the lack of proper training.
答案：was made
题目：Unluckily, some Quality Management System failures __ headlines.
答案：do make
二、翻译
子问题 1：C; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：B
二、听力理解 点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_TEST.MP3
子问题 1：F; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：T
二、听力理解 听对话录音，根据对话内容，找出“COLUMN A”中的各方是如何应对产品质量问题的（每题10分）。TASK3_TEST.MP3
子问题 1：Making complaints to the store; 子问题 2：Offering customers an exchange or a full refund; 子问题 3：Talking to the supplier; 子问题 4：Trying to understand and solve the problem; 子问题 5：Reporting the quality problem to the manager
二、听力理解 听对话录音，根据对话内容完成下方题目（每题10分）。TASK3_TEST.MP3。
子问题 1：B; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：C
二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
子问题 1：comprehensive; 子问题 2：through; 子问题 3：or; 子问题 4：including; 子问题 5：from
二、阅读理解 阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。
子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T
二、阅读理解 阅读下面的文章，根据文章内容选择题目答案。（每题10分）
子问题 1：C; 子问题 2：C; 子问题 3：A; 子问题 4：C; 子问题 5：B