酒店服务报告英文版模板.doc

四川托普信息技术职业学院
毕 业 设 计 论 文

题目：

学生姓名
学生学号
专业方向
指导老师
指导单位

年 月 日

Sichuan TOP Vocational Institute of Information Technology

Graduation Thesis / Design

Title: Report on Hotel Service

Author of Thesis/Design

Student ID No

Specialty Business English
（Tourism & Hotel Management Direction）

Thesis Advisor

Advising Unit

Date

Index
Chapter 1 Abstract

Chapter 2 Introduction

Chapter 3 Procedures and Results

Chapter 4 Conclusion

Chapter 5 Reference

Chapter 6 Acknowledgments

Chapter 1 Abstract

Instructions:
In this part, you should give a brief summary of the hotel service you have offered under virtual conditions in less than 200 words and not be more than one page. Your summary should include a statement of the purpose, a brief description of the procedures, and the results.
Abstract:
Chapter 2 Introduction
Instructions:
You should write a statement of your purpose, along with background information that led you to offer the hotel service. The statement should contain your hypothesis based on your research. Make references to information or experiences that led you to choose the hotel industry.
Introduction:
Chapter 3 Procedures and Results
Instructions:
In this part, you should provide a summary of each of the procedures you have undertaken together with the relevant results and appendixes in the natural order of the service as follows:

Procedures and Results
3.1. Reservation
3.1.1 Reservation for Individual Guest
AppendixⅠ: Reservation Form for Individual Guest
Section summary:
3.1.2 Reservation Changing/Cancellation
Section summary:
3.2 Concierge
3.2.1 Receive the Guest at Airport
Section summary:
3.3 Reception
3.3.1 Bell Service
Section summary:
3.3.2 Check In the Walk-In Guest or the Guest with Reservation
(In this part, you can have the alternative choices of checking in the walk-in guest or checking in the guest without reservation)
AppendixⅡ: Register Form
Section summary:
3.3.3 Guest Room Changing
Section summary:
3.3.4 Foreign Cash Exchanging
Section summary:
3.3.5 Luggage Depositing
Section summary:
3.3.6 Wake-up Service
Section summary:
AppendixⅢ: Wake-up Service Record Form
3.4. Housekeeping Service
3.4.1 Make Up Room
Section summary:
3.4.2 Laundry Service
Section summary:
3.4.3 Lost & Found
Section summary:
AppendixⅣ: L&F Record Form
3.4.4 Turn-down Service
Section summary:
3.5 Food & Beverage
3.5.1 Reservation
Section summary:
3.5.2 Receive the Guest
Section summary:
3.5.3 Take Order
Section summary:
3.5.4 Table Service
Section summary:
3.5.6 Room Service
Section summary:
3.6 See Off the Guest
3.61 Check Out
Section summary:
3.6.2 Handle the Complaint from Guest
Section summary:
Chapter 4 Conclusion
Instructions:
In the conclusion you should summarize, in about 200 words, the service you have undertaken, highlighting what you found out, what you have executed, what problems you had and how you solved them, and what might be done in the future.

Conclusion:
Chapter 5 Bibliography
In this section, you should name the sources where you obtained information, including journal articles, books, and web sites.
Chapter 6 Acknowledgments
You should write a short paragraph stating the names of people who helped you and how they did.