chapter7StayingataHotel.ppt

Unit 7Unit 7 Staying at a HotelStaying at a HotelBackgroundBackgroundDerekwasworryingaboutmeetingthelaunchdeadlineofBigBoss.KatehadtotraveltoUStonegotiatewiththedistributors.Shearrivesatthehotelandisgoingtocheckin.Mr.SakaileftforFrankfurtwithgreatsatisfactionwithBigBoss,andisgoingtohaveameetingwithGeorgePearsonofJKToys,themaincompetitorofBiburySystems.2NEUSchool of Business AdministrationBOOKINGINTOAHOTEL饭店登记饭店登记ORDERINGAMEAL点菜点菜MAKINGACOMPLAINT抱怨抱怨Objectives Objectives 3NEUSchool of Business AdministrationIn this unit.In this unit.Katemakesacomplaintatherhotel.Mr.SakaimeetsMr.PearsonfromJKToys.4NEUSchool of Business Administration New words and expressionsNew words and expressionsreservation预定预定registration登记登记registrationfee注册费注册费/挂号费挂号费registrationnumber注册号码注册号码homeaddress家庭住址家庭住址available可用的可用的homemarket国内市场国内市场homeproduct国内产品国内产品homesale内销内销tomakeareservation预定预定underthecompanyname以公司的名义以公司的名义strongpresence实力强实力强salesfigures销售数字销售数字ourfault我们的过失我们的过失confusion混乱混乱/搞不清搞不清5NEUSchool of Business Administrationaccept接受接受withourapologies抱歉抱歉check帐单（美式）帐单（美式）bill帐单（英式）帐单（英式）checkout结帐离店结帐离店atstandardrate标准价标准价二、西餐菜谱：二、西餐菜谱：1.Menu菜单菜单2.starters第一道菜（通常指汤类）第一道菜（通常指汤类）3.maincourse主菜主菜4.vegetables蔬菜蔬菜5.desserts点心（特指甜点心）点心（特指甜点心）6、beverages饮料饮料三、常用信用卡：三、常用信用卡：Creditcard信用卡信用卡InternationalCard国际信用卡国际信用卡VisaCard维萨卡维萨卡MasterCard万事达卡万事达卡6NEUSchool of Business Administration7NEUSchool of Business AdministrationBooking into a hotelBooking into a hotelWhatshouldKateprovidetothehotelreceptionist?A.PassportB.ReservationNameC.CompanyaddressD.DepositE.CreditCardF.CarregistrationG.DriversLicenseH.SignatureI.HomeaddressJ.USDollars8NEUSchool of Business AdministrationHOTEL RECEPTIONIST:Goodevening,madam.KATE MCKENNA:Goodevening.Ihaveareservation，ThenameisMckenna.Aroomforonenight.HOTEL RECEPTIONIST:Illjustcheck.HOTEL RECEPTIONIST:Imsorrybuttheresnothinghereunderthatname.KATE MCKENNA:Ah,perhapsitsunderthecompanyname.BiburySystems.HOTEL RECEPTIONIST:Illjustbeasecond.HOTEL RECEPTIONIST:Imsorrytheresnothingdownhereunderthatname.KATE MCKENNA:Oh,dear.Isitpossibletobookaroomforonenight,please?HOTEL RECEPTIONIST;Imafraidweonlyhaveasuite.KATE MCKENNA:Howmuchisthat?HOTEL RECEPTIONIST:Thatstwohundredandeightydollarsincludingbreakfastandsalestax.KATE MCKENNA:Illtakeit.HOTEL RECEPTIONIST:Howwillyoubepaying,madam?KATE MCKENNA:Creditcard.HOTEL RECEPTIONIST:Thatwouldbefine,thankyou.Couldyoujustcompletethisform,please?Itsyourhome address,the registration number of your carifyouhaveoneandjustputyoursignaturedownhere.HOTEL RECEPTIONIST:ItstheTowerSuiteanditsonthetwenty-thirdfloor，Wouldyouliketoorderanewspaper?KATE MCKENNA:Yes,please.TheHeraldTribune.HOTEL RECEPTIONIST:Illhavethebell hopseetoyourbags.KATE MCKENNA:No,thankyou.Ionlyhaveonebag.HOTEL RECEPTIONIST:Enjoyyourstay.KATE MCKENNA:Sorry,whattimedoyoustartservingdinner?HOTEL RECEPTIONIST:Dinnerisservedfromsevenoclocktilltenthirty.Thediningroomisdownthere,throughthedoorontheleft.KATE MCKENNA:Thankyou.9NEUSchool of Business AdministrationGEORGE PEARSON:Itsgoodofyoutoseeme.MR.SAKAI:Notatall.Ihaveheardalotaboutyourcompany.GEORGE PEARSON:Goodtings,Ihope.MR.SAKAI:Oh,yes.GEORGE PEARSON:Asyouknow.J.K.ToyshasastrongpresenceinEurope.MR.SAKAI:Yes,Isawyoursalesfiguresforlastyear，Theyareveryimpressive.10NEUSchool of Business AdministrationWhats Mr.Sakais impression Whats Mr.Sakais impression on JK Toys?on JK Toys?Paraphrasethekeysentences:Ihaveheardalotaboutyourcompany.(JKToyshasaremarkableperceptioninthismarket.)(Goodthings,Ihope!)Ohyes.(JKToyshasawell-knownreputation.)JKToyshasastrongpresenceinEurope.(JKToystakesoverhighpercentageofmarketshareinEuropeanmarket.).thesalesfigures.Theyareimpressive.(Mr.SakaitakesinterestsinJKToysalways.)11NEUSchool of Business Administration(JENNY ROSS)ThankyouforcallingtheMarketingDepartmentofBiburySystems.Imafraidourofficeiscloseduntilnineoclocktomorrowmorning.Pleaseleaveyourname,yourtelephonenumber,thetimeofyourcall,andyourmessageafterthetone.KATE MCKENNA:Hi,thisisKate.ItsseventhirtyonThursdayevening.ImattheTowerHotel.Jenny,assoonasyougetincouldyoufaxmeacopyofthecontractweareofferingtoDavidToys?Talktoyoutomorrow.Bye.12NEUSchool of Business AdministrationKates messageKates messageNameTelephone numberTime of the call MessageKateNot mentioned7:30 on Thursday eveningFax me a copy of the contract we are offering to David Toys as soon as possible.13NEUSchool of Business AdministrationWAITER:Goodeveningmadam.Doyouhaveareservation?KATE MCKENNA:DoIneedone?WAITER:No,wellthatwillbeokay,Iguess.Wouldyoulikesmokingornon-smoking?KATE MCKENNA:Non-smokingplease.WAITER:Wouldyoucaretofollowme?WAITER:ImGregory,madam,andImyourwaiterthisevening.CanIgetyouyourdrinkwhileyouaremakingyourselection?KATE MCKENNA:No,Illorderrightaway.Somethinglight,Ithink.WhatsinyourPresidentialChicken?WAITER:OurPresidentialChicken,wasspeciallycreatedforEx-PresidentGeraldFord.Itisstripsoffarmfreshbabypulletlightlysteamedandservedonabedofleeksgarnishedwithsnowpeas.Whatgoesreallynicewithit,wethink,isafluffybakedIdahopotatowithjustatadofsourcreamoryoghurt,ifyouprefer.KATE MCKENNA:Justrice,Ithink.WAITER:Wouldthatbewhiterice,brownrice,wildrice,brownandwildricemixedorFourSeasonsRisottino?KATE MCKENNA:Plain,boiled,whiterice.WAITER:Plainboiledwhiterice.Andforyourbeverage,madam?WehaveaniceCaliforniaChardonnay.KATE MCKENNA:No,Illhaveamineralwater.WAITER:Carbonatedornon-carbonated?KATE MCKENNA:Carbonated.Andthefreshtomatosouptostart.14NEUSchool of Business AdministrationLetswatchthevideoagain.Aswewatch,tickoutthethingsthatKateordersfromthelistbelow.-Starter-MainCourse-Starter-MainCourseChicken&SweetCornSoupRoastBeefSteakChicken&SweetCornSoupRoastBeefSteakHotSourSoupGrilledSeafoodHotSourSoupGrilledSeafoodTomatoSoupChickenTomatoSoupChickenLeekSoupStewedPorkChopLeekSoupStewedPorkChopBoChoySoupCombinationMixBoChoySoupCombinationMix-Veges-Beverage&Drinks-Veges-Beverage&DrinksSweetCornsHouseWhiteWine(Merlot,Cabernet)SweetCornsHouseWhiteWine(Merlot,Cabernet)PeasHouseRedWine(Chardonnay,Riesling)PeasHouseRedWine(Chardonnay,Riesling)RiceMineralWaterRiceMineralWaterPotatoesCoffeePotatoesCoffeeTeaTeak15NEUSchool of Business AdministrationGEORGE PEARSON:IknowthatyouareinterestedinBiburySystems.MR.SAKAI:News travels fastinthetoyindustry.GEORGE PEARSON:WeheardthatyoureinterestedinanewproductthatBiburySystemsarelaunching.MR.SAKAI:Iaminterestedinanyinnovativeproduct,Mr.Pearson.GEORGE PEARSON:ThatswhyIwouldliketotalktoyou.IdontknowhowmuchyoureheardaboutrecentdevelopmentsatJ.K.Toys.ButwehavesomeideasthatIthinkyouwillfindveryinteresting.16NEUSchool of Business AdministrationHOTEL WAITER:Morecoffee?KATE MCKENNA:No,thanks.CouldIhavethebill,please?HOTEL WAITER:Thecheck?Sure.KATE MCKENNA:Andcouldyouchargeittomyroom?ImintheTowerSuite.HOTEL WAITER:Ofcourse.17NEUSchool of Business AdministrationOrdering a mealArrivingGood evening,I have a reservation.My name is Can I have a table for four,please?DrinksNo,thank you.Yes,please.Ill have a/Id like a FoodIll have theId likePayingId like to pay,please.Please charge it to my room.18NEUSchool of Business AdministrationGEORGE PEARSON:WeknowthatBigBossisinnovativebutDealerDanalsousesveryadvancedtechnology.MR.SAKAI:WhenisthelaunchdateforDealerDan?GEORGE PEARSON:ItwillbelaunchedbeforeFebruary.MR.SAKAI:Andhowmuchwillitcost?GEORGE PEARSON:DealerDanwillbecheaperthanBigBoss.19NEUSchool of Business AdministrationHOTEL RECEPTIONIST:TheLeisureCentre.Sure.Throughthedoubledoors,takearight.Downtotheendanditsontheleft.Youcantmissit.KATE MCKENNAIdliketocheckoutandisitpossibletotalktotheManager,please?HOTEL RECEPTIONIST:Im afraid the Managers not available at the moment.ButtheAssistantManagerishere.ASSISTANT MANAGER:HowcanIhelpyoumadam?KATE MCKENNA:Mysecretarymadeareservationforastandardroom,butyourreceptionistsaysyouhavenorecordofthebooking.ASSISTANT MANAGER:Ms.McKennafromBiburySystems.Justletmecheck.ASSISTANT MANAGER:Imterriblysorry.Yoursecretaryisright.Thefaxarrivedhereyesterdayafternoon,butforsomereasonitwasnotenteredintothecomputersystem.It is entirely our fault.Samantha,pleaseprepareMs.McKennasbillagainatthestandardrate.Iamsorryaboutthisconfusion.Pleaseacceptlastnightsdinnerwithourcompliments.20NEUSchool of Business AdministrationCheck out the hotelCheck out the hotelIsitpossibletotalktoyourManager?CanItalktoyourmanager?HowcanIhelpyou?Justletmecheck.Itisentirelyourfault.PrepareMsMcKennasbillagainatthestandardrate.Pleaseacceptlastnightsdinnerwithourcompliments.21NEUSchool of Business Administration