酒店英语常用口语：处理投诉.docx

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-酒店英语常用口语：Settling complaints 处理投诉Key Sentences（重点句子）128Can you change the room for me？ Its too noisy能给我换个房间吗？这儿太吵了。129My wife was woken up several times by the noise the baggage elevator made我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。130She said it was too much for her她说这使她难以忍受。131Im awfully sorry，sir非常对不起，先生。132I do apologize我向您道歉。133No problem，sir没问题，先生。134Well manage it，but we dont have any spare room today我们会尽力办到，但是今天我们没有空余房间。135Could you wait till tomorrow？等到明天好吗？136I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep我希望明天晚上我们能呆在一套安静的房间里睡个好觉。137And if there is anything more you need， please let us know如果还需要别的什么东西，请告诉我们。138The light in this room is too dim这房间里的灯光太暗了。139Please get me a brighter one请给我换个亮的。140Certainly，sirIll be back right away好的，先生，我马上就回来。141The room is too cold for meI feel rather cold when I sleep这房间太冷了，我睡觉时感到很冷。Dialogue AA guest（B） wants to change a roomHe goes to the assistant manager（A）A：Good morning，sirWhat can I do for you？B：Im BellIm in Room 908Can you change the room for me？Its too noisyMy wife was woken up several times by the noise the baggage elevator madeShe said it was too much for herA：Im awfully sorry，sirI do apologizeRoom 908 is at the end of the corridorIts possible that the noise is heard early in the morning when all is quietB：Anyhow，Id like to change our roomA：No problem，sirWell manage it，but we dont have any spare room todayCould you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morningTherell be some rooms for you to choose fromB：All rightI hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleepA：Be sureIll make a note of thatEverything will be taken care ofAnd if there is anything more you need，please let us knowDialogue BA：Good evening，maamDid you ring for service？What can I do for you？B：YesThe light in this room is too dimPlease get me a brighter oneA：Certainly，sirIll be back right awayDo you mind if I move your things？B：Oh，noGo aheadA：Thank youHow is the light now？B：Its much better nowThank youA：Youre welcomeAnd if you need any other things，please let us knowB：Ah，yes，the room is too cold for meI feel rather cold when I sleepCan you turn off the air-conditioning？A：（Checks）The air-conditioning is already off，maamB：Maybe Im getting a coldA：Would you like an extra blanket？B：OKAnd would you please get me some hot water，too？I think I need to take some medicineA： Certainly，maamIll be right backhere is a blanket，and hot water for youAnything else？B：No，thanksA：Good night，ma，amWords and Expressionselevator n电梯corridor n走廊，回廊delegation n代表团extra a额外的，外加的blanket n羊毛毯，毯子，毛毡-精品 文档-