酒店英语900句.doc

酒店英语900 句

前厅部分 Front office

一、 Greeting Guests 问候客人
1． Good morning，sir. 早上好，先生。
2． Good afternoon，madam. 中午好，太太。
3． Good evening，sir. 晚上好，先生。
4． Good night，madam. 晚安，夫人。
5． How are you？ 你好吗？
Fine，thank you，and you？ 很好，谢谢，您呢？
Fine，thanks. 很好，谢谢。
6． How do you do？ 您好？
How do you do！ 您好！
7． Welcome to our hotel. 欢迎光临我们饭店。
8． May you enjoy your stay in our hotel. 祝您住店期间愉快。
9． Hope you had a good trip. 希望您旅途愉快。
10． Hope you have a good journey. 祝您旅途愉快。
11． It’s nice to meet you，sir. 见到您很高兴，先生。
12． Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫×××
13． Welcome you back，sir 欢迎您回来，先生。
14． Nice to see you again，madam. 很高兴又见到您，夫人。
15． Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。
16． Have a nice day. 祝您今天愉快。
17． Have a good evening. 祝您度过一个愉快的夜晚。
18． Have a good weekend. 祝您周末愉快。
19． Good night and have a good rest. 晚安，祝您休息好。
20． Good night and pleasant dreams. 晚安，祝您做个好梦。
21． Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。
22． Hope you a pleasant journey home. 祝您回程愉快。
23． Happy landing. 一路顺风。
24． What can I do for you，sir？先生，请问我可以帮您吗？
25． May I help you？我可以帮您忙吗？
26． May I be of any assistance？我可以为您做些什么？

27． Is there anything I can do for you？我能为您做点什么？
28． Here you are，sir. 先生，给您。
29． Sorry to have kept you waiting so long，sir. 对不起，先生，让您久等了。
30． Thank you for waiting，sir. 谢谢您的等候，先生。
31． Thank you. 谢谢。
It’s my pleasure. 不用谢，很乐意为您效劳。
32． It’s my duty. 这是我应该做的。
33． That’s all right. 不用谢。
34． Not at all. 不用谢。
35． Don’t mention it. 不必介意。
36． I’m afraid not. 恐怕不行。
37． It’s not possible. 这不可能。
38． I’m really sorry，but you see my difficulties. 真对不起，但希望您能体谅我的难处。
39． I’m really sorry to hear that. 真抱歉听您这样说。
40． I beg your pardon. 对不起，请您再说一遍好吗？
41． Pardon me，sir？先生，对不起，请您重复一遍，好吗？
42． I’ll look into it. 我将会调查此事。
43． How are you？I’m glad to meet you here. 您好！在这里见到您真高兴。
44． We haven’t seen you for a long time. How are you getting along？ 我们好久没见面了，您好吗？
45． Wish you a successful visit. 祝您访问成功。
46． Merry Christmas！圣诞快乐！
47． Happy new year！新年快乐！
48． Wish you good luck！祝您好运！
49． Wish you a happy festival！ 祝您节日愉快！
50． After you，please，sir. 先生，您先请。
51． Thank you for your compliment. 谢谢您的赞扬。
52． Thank you for your kind understanding. 谢谢您的谅解。
53． What’s the matter？May I help you? 怎么了？我可以帮你吗？
54． I have come to say good－bye. 我是来告别的。
55． I’d like to say good－bye to you all. 我要向你们大家告别了。
56． Good－bye then，and don’t forget to keep in touch. 那么再见，别忘记了保持联系。
57． Good－bye then，and remember me to your parents. 那么再见，代我向您父母问好。
58． How long will you stay here？您在这里住多久？
59． May I show you to your room，sir？Hope you’ll enjoy your stay in our hotel. 先生，我带您到房间去，好吗？祝您在我们饭店居住愉快。
60． Wendy，I’d like you to meet my friend，Sam. 温迪，我给你介绍一下我的朋友，山姆。
61． How do you like Beijing？您觉得北京怎么样？
62． What’s your first impression of China？您对中国的初步印象如何？
63． How do you like our hotel？ 您觉得我们饭店怎么样？
64． Help yourself to dinner，please. 请用餐。
65． We hope you will come and stay with us again. 希望您再次光临我们饭店。
66． We hope you had an enjoyable stay，sir. 先生，希望您在这里住的愉快。
67． Have a pleasant journey home. 祝您旅途愉快。
68． Thank you for choosing our hotel，I hope you enjoy your stay. 谢谢您光临我们饭店，希望您在这里住的愉快。
69． Thank you very much，sir. Goodbye，hope you have a good flight. 先生，非常感谢您。再见，希望您航程愉快。
70． We are very happy to have you here. Mr. brown. I do hope you are enjoying your stay with us. 布朗先生，我们非常高兴您住在我们饭店，我真心希望您在这里住的愉快。
71． See you tomorrow，sir. 先生，明天见。
72． Pleasant journey home. 祝您归途愉快。
73． Is there anything else that I can do for you？您还有别的事情要我帮忙吗？
74． Will it trouble you？这会打扰您吗？
75． Would you mind if I ……？如果您不介意，我可以……吗？
76． If we have any shortcoming，please point it out. 照顾不周，请多指正。
77． I’m sorry to disturb you. 对不起，打扰了。
78． I’m sorry，It’s our fault. 对不起，这是我们的错。
79． Thanks for your reminding. 谢谢您的提醒。
80． We’ll try our best to take some measures so that you can be satisfied. 我们将立即采取措施，使您满意。

二、 Room Reservation 客房预订
81． Good morning，Room Reservation，may I help you？早上好，客房预订处，请问我可以帮助您吗？
82． What kind of room would you like（prefer）？您希望要什么样的房间？
83． Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？
84． Do you want a single room or a double room？您是要单人间还是双人间？
85． Would a double room do？双人间可以吗？
86． Would you like breakfast in our hotel？您要不要在饭店吃早餐？
87． In whose name is the reservation made？是以谁的名义订的房间？
88． How do you spell your name，please？请问您的名字怎么拼写？
89． I’m sorry，but we don’t have any record of your reservation. 对不起，我们这里没有您预订的记录。
90． I’m sorry，we have no record of a reservation in your name. 对不起，没有以您名字预订房间的记录。
91． Do you have a letter or fax confirming the reservation？您是否收到过确认您订房的信件或传真？
92． Who made the reservation，please？请问是谁预订的房间？
93． From which country？从哪个国家预订的？
94． Do you remember the name of the reservation clerk？您是否记得预订员的姓名？
95． When did you make the reservation？你是什么时候订的房？
96． What was the date of the reservation？请问您预订房间的日期？
97． Would you like Full American Plan or Continental Plan? 您希望是美国收费方式还是欧式收费方式？
98． How long do you plan to stay？您计划住多久？
99． How long will you be staying？您将要住多久？
100． For how many nights您要住几个晚上？
101． For how long？您准备住多长时间？
102． How many guests will there be in your party altogether？你们一起有几个人？
103． I can book you a single room for the 15th and 16th . 我可以为您在15日、16日两天订一个单人房间。
104． We can confirm a room for the 15th and 16th. 我们可以确认您15日、16日订的一个房间。
105． It’s all right for the 15th ，but not the 16th. 15日的订房没问题，但16日恐怕不行。
106． Just a moment，please. I’ll check the room availability. 请稍等，我去查一下房间预订情况。
107． Thank you for waiting，sir. 先生，谢谢您耐心等待。
108． Sorry to have kept you waiting，sir. 对不起,先生,让您久等了。
109． Unfortunately we are fully booked for July，15th. 遗憾的是我们7月15日客房已全部订满。
110． I’m sorry，I can’t book you a room for July，15th. 对不起，我无法为您订7月15日的客房。
111． We are fully booked for all types of rooms on that night. 我们酒店那天的客房已全部订满。
112． We won’t be able to guarantee you a room for July 15th. 我们不能保证7月15日有房间给您。
113． If there isn’t any room，we can get you on the waiting list or we can find you a room in another hotel. 如果没有空房间，我们可以将您放入等候名单中，一旦有空房就马上给您安排，或者为您在其他饭店找个房间入住。
114． For a single room，the price would be 30 USD. 单人房间的价格是30美元。
115． The total cost would be 100 USD. 全部费用是100美元。
116． There is a 15 percent reduction for drinks. 饮料减价15％。
117． I’m sorry，we don’t have connecting double rooms，but we have large adjoining rooms. 对不起，我们没有相通的双人房间，但我们有大的相邻房间。
118． I’m sorry，we don’t have saunas in our hotel，but we have massage service. 对不起，我们没有蒸汽浴，但我们有按摩服务。
119． Would you like us to send you a brochure？我们给您寄一份介绍我们饭店的小册子好吗？
120． May I have your name and initials，please？请问您的姓名的首写字母？
121． Who’s the reservation for？您为谁预订房间？
122． Gould you give me your address and telephone number，please？ 请问您的地址和联系电话？
123． How will you be paying the bill（account）？您将如何付款？
124． You’ll have to send us a deposit of 50 USD. 您需要寄给我们50美元的押金。
125． Is the company willing to cover all the expenses？公司是否愿意支付所有的费用？
126． When will you be arriving？您将何时到达？
127． Will you be coming by plane？And the flight No. please？您将乘飞机来吗？航班号是多少？
128． May I have the airline flight number and arrival time？我可以问您航班号和到达时间吗？
129． We look forward to seeing you（serving you）. 我们期待着您的光临（或：为您服务）。
130． The room may have been reserved in the name of the person who made the reservation. 也许您的房间订在为您预订的那个人名下了。
131． Our hotel has a fine view of the city. 从我们饭店可以看到城市的优美景色。
132． Our hotel overlooks one of the main avenue in the city. 从我们饭店可以俯瞰城市中的主要大道之一。
133． Our hotel is beautifully situated. 我们饭店环境优美。
134． Our hotel is located in the centre of the city. 我们饭店位于市中心。
135． This is the peak season. I’m sorry，but could you call us again later on this week？We may have a cancellation. 现在是旅游旺季，很抱歉，您在这周后几天再打电话过来好吗？也许会有人取消预订。
136． We don’t have any single room available. Would you mind a double room instead？我们没有单人间了，如果是个双人间您介意吗？
I’m afraid we have no credit arrangements with your company. We will need an advance deposit by bank draft or in cash before the reservation date. 抱歉，我们与贵公司没有信用合同，所以希望您再这个预订日期前以银行汇票或现金形式付给我们一笔保证金。

三、 Registration 入住登记
137． Good afternoon，we warmly welcome you to our hotel. 下午好，欢迎光临。
138． Would you please complete this registration form？请您填写一下这张登记表，好吗？
139． Could you please put your nationality there，sir？先生，请将您的国籍写在这。
140． May I ask you to put your name in block capitals？请用大写字母写您的名字好吗？
141． What’s your occupation，please？请问您的职业？
142． What’s your address in your native country，please？请问您在本国的地址？
143． Could you sign your name，please？请您签一下名，好吗？
144． I’ll need your signature. 我需要您的签名。
145． Sign here，please. 请在这签。
146． Would you put your signature here，please？请您在这签一下名，好吗？
147． May I see your passport，please？我可以看看您的护照吗？
148． Have you got any identification？您有什么可以证明您身份的吗？
149． Here is your key，hope you enjoy your stay in our hotel. 这是您的钥匙，祝您住店愉快。
150． Could you please put your key on the Reception Counter when you are out for the sake of safety？为安全期间，请您在外出时把房间钥匙放到接待台来好吗？
151． Could you keep your room key until you check out？请您在住点期间自己保管钥匙，直到离店。
152． The porter will show you to your room.行李员会领您去您的房间的。
153． Your room number is 502. on the fifth floor. 您的房号是502房，在5楼。
154． The porter will take your luggage and show you the way. 行李员会为您提行李，并为您领路。
155． I’m afraid your room is not ready yet. Would you mind waiting，please？We are very sorry for the inconvenience. 恐怕您的房间还没有整理好，希望您不会介意在这里等一下，给您带来的不便真对不起。
156． Our check－in time is 12 noon，I’m afraid we have no vacant rooms now. would you mind waiting until then？我们登记入住的时间是中午12点，恐怕现在没有空房，烦请您等到那是好吗？
157． Unfortunately，we are fully booked for tonight，would you like me to get you a room in another hotel很抱歉，我们今晚的房间已全部订满，我帮您联系另外一家酒店，好吗？
158． Please wait a moment，I have to check if there is a room available. 请稍等，我要查一下看是否有空房间可以出租。
159． As a hotel policy，we require one day’s room charge as a deposit for guests without reservation. 饭店规定没有预订的客人入住需交一天的房费押金。
160． The room rate is 135 per day including 10％ service charge. 房费是每天135美元，包括10％的服务费。
161． Room-to-room calls can be made from your room，please dial room number directly. 在房间内可拨打房间与房间的电话，请直接拨号。
162． Half-day room rate will be charged if you check out after 12:00 noon. 如果您在中午12:00点以后退房将加收半天房费。
163． Full-day room rate will be added if you check out after 6:00pm.
如您在下午6点以后退房将收全天房费。
164． No additional charge is required for children under 12 sharing parent’s room without extra bed. 12岁以下儿童与父母同床不收加床费。
165． All reservation are held until 6:00pm unless guaranteed or informed earlier，as a hotel policy. 饭店规定,除保证类预订或提前预订外，其他预订均保留房间至预订日当天下午6点。
166． Rates are subject to change by the hotel management without a prior notice. 饭店房价若有变更，恕不另行通知。
167． We have special corporate rates for certain commercial accounts. 我们对某些商业团体实行特别价格。
168． Please show me your passport or some other identification. 请让我看一下您的护照或其他能证明您身份的证件。

四、 Room Change or Extension 换房或续住
169． Please show me your passport or some other identification. 请让我看一下您的护照或其他能证明您身份的证件。
170． I’m due to check out tomorrow，but I’d like to extend my stay by two or three days. 我应该明天离店，但我想延长两至三天离店。
171． May I have your name and room and room number，please？请问您的姓名和房号。
172． Just a moment，please. I’ll check our room available for the next three days. 请稍等，我查一下后三天的各房可出租情况.
173． Thank you for waiting，sir. I’m afraid our hotel is fully booked for the next week. 让您久等了，先生，谢谢。恐怕下周我们饭店的客房都订满了。
174． But we may have cancellations，could you check with us at 8:00pm this evening. 但我们可能取消预订的客房，您今晚8点再与我们核对一下好吗？
175． I’m sorry，but we are expecting several tour groups to arrive today，we are booked solid. 对不起，今天我们将有几个旅行团队到达，我们的房间已全部订满。
176． Shall I contact another hotel for you？让我帮您联系另一家饭店，好吗？
177． Could I keep the room this afternoon？My fight doesn’t leave until 6:15pm，and I don’t want to wait around at the airport all day. 我能把房间保留到今天下午吗？我的航班要到下午6:15分才起飞，我不想整天呆在机场。
178． If we weren’t so heavily booked，we could let you stay in the room free of charge. 假如我们的客房没有订满的话，我们可以让您免费住半天。
179． If you really want to keep your room this afternoon，we’ll have to charge you 50％ of the price. 如果您真想保留房间到今天下午，我们得加收您半天房费。
180． Never mind，then. You can keep your luggage at the Bell Service until 5:00pm free of charge. 不要紧，您可以免费将您的行李寄存在行礼部到下午5点。
181． I’m afraid that air conditioner in your room needs repairing. We would like to request you to change your room. 恐怕您房间的空调需要维修，我们想请您换一下房间。
182． What time is the most convenient for you to change your room，sir？… sorry for the inconvenience. 对您来说什么换房最方便，先生？…… 给您带来不便真抱歉。
183． We could move your luggage to the new room while you are out，but could you take any valuables with you？在您外出期间，我们可以帮您把行李搬至新房间内，不过您要事先把贵重物品带走。
184． You may pick up your new room key 502＃ from the Reception Counter when you return. 您回来时可以在接待台领您新房间502号的钥匙。
185． Could you leave your former room key at the Front Desk when you go out，please?您外出时请把您原房间钥匙放在总台好吗？
186． Thank you very much indeed，sir. We are very sorry for the inconvenience. Hope you have a nice day. 真的非常谢谢您，先生。给您带来不便真抱歉，希望您愉快。
187． We’ll extend the reservation for you.我们可以为您延长预订。
188． We’ll make the room change for you.我们可以给您换个房间。
189． You may keep the room till 3:00pm，if you wish.如果您愿意，可以将房间保留到下午3：00。
190． How many nights do you wish to extend？你希望延长住店几个晚上？
191． How much longer would you like to stay？您想再住多久？
192． The hotel is full and there will be someone taking your room. We’ll keep your luggage if you like. 我们饭店现已住满，您的房间已预订给别人，如果您愿意，我们可以为您保管行李。（适用于客人想中午结帐后保留房间至下午的情况）
193． I’m afraid you’ll have to vacate your room by 11am，I must apologize for the inconvenience. 非常抱歉，恐怕要请您在商务11点前搬出房间了。给您带来不便，我表示歉意。
Your room has been booked for tomorrow. Would you mind changing a room？您的房间明晚已预订给别人了。请您换一个房间，好吗？

五、 Information 问询服务
194． A：Excuse me，where can I send a cable？
对不起，请问在哪可以发电报。
B： Walk straight ahead，there is a post office on the right.
直走，在您右手边有一个邮局。
195． A：I want to change some money，where is the bank？
我想兑换一些钱，请问银行在哪？
B：Go upstairs from here and then turn left. It’s next to the post office. 请从这里上楼然后左拐，就在邮局旁。
196． You can get your money changed at the cashier’s office.您可以在收银处兑换外币。
197． There is a shop on the ground floor. It sells both Chinese and foreign cigarettes. 商店在一楼，有中、外香烟出售。
198． There is a coffee shop on the second floor and snacks are served there all day.咖啡厅在二楼，全天供应快餐。
199． We have a Chinese restaurant and a western-style restaurant. Which one do you prefer？我们有中餐厅和西餐厅，您更喜欢哪一种？
200． There is a recreation centre on the ground floor. You can play billiards、table tennis、bridge and go bowling. 一楼有康乐中心，在那里可以打台球、乒乓球、桥牌和保龄球。
201． Breakfast is served in your room from 7am till 10am. If you wish to have breakfast in your room，ask for Room Service on the phone. 早餐送餐服务是从早上7点至上午10点。如果您想在房间用早餐，请打电话要送餐服务。
202． For all enquiries just lift your telephone receiver and ask for Reception. 您如果需要问询什么事,可以打电话给前厅接待。
203． Apart from the recreation centre，we also have a health club on the second floor. 除了娱乐中心以外，我们在二楼还有一个健身俱乐部。
204． You can buy some stamps and postcards in the post office.您可以在邮局买邮票和明信片。
205． A: Could you direct us to the restaura