1、精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-Scene 1：（R：receptionist G：Guest）R: Good morning, Madam. There is front office. What can I do for you? G: Good morning. Id like to check in, please.R: Do you make a reservation?G: A reservation? No.R: May I have your name, madam?G: Shawna Zhang.R:Mrs.Zhang
2、，What kind of room would you like?G: I want to a queen room with bath or shower, and the room with a balcony is better.R: Just a moment. Ill check it up for you. Thank you for waiting. There are two kind of room cater your requirement. Would you like a room with a front view or a near view? G: Let m
3、e see. I think near view room is more suitable for me. Can you tell me the rate of the room?R: sure. The daily rate of the queen room is $100.G: As far as I know. It is the off season now. So can I get a discount?R: yes. Staying in our hotel you can get 20 percent discount after the second night.G:
4、thats great. R: How long will you stay with us? Mrs. zhang.G: Three days. R：I see. May I have your ID card and telephone number please? G: sure. ThatsR: Howwouldyouliketomakepayment, bycreditCardorbyCash?G: well, I choose to pay the room rate by cash.R: Wouldyoupleasepay$500 as deposit? We will retu
5、rn the balance to you when you check out.G: OK. Here you are.R: Now everything is in order. Your room number is 1414. And here is your room card. PleasemakesurethatyouhaveitwithyouallthetimeG: OK. Ill take good care of it.R: If you are ready, I will call the bellboy and he will take you to your room
6、.G: Thanks a lot.R: Youre welcome. I hope you will enjoy your stay with us.G: I will try. Thank you!Scene 2：R: Good afternoon! This is front office. May I help you?G: This is room 1414.I want to ask which one facility needs to pay extra in the hotel. R: Only the spa and massage is for a fee, the oth
7、ers are all free.G: I know it, thank you.R: It is my duty, I am very glad that I can serve you.Scene 3：R: Good afternoon！Mrs. zhang. Are you checking out now?G: yes. I know Im a few minutes late.R: Its not a problem. How was everything?G: The room was great. The bed was really comfortable. And I was
8、nt expecting my own mini-bar.R: Im glad that you like it. Thank you for waiting. The total rate of your room is $300, including service charge. Would you like to check it?G: OK. Let me to see. The figure seems right.R: Heres your change and receipt. If you need Ill call the bellboy and he can help you.G: yes. Thank you for your help.R: youre welcome. Thank you for staying in our hotel. welcome to our hotel again.-精品 文档-
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