酒店英语口语情景对话.docx

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Scene 1：
（R：receptionist G：Guest）
R: Good morning, Madam. There is front office. What can I do for you?
G: Good morning. I’d like to check in, please.
R: Do you make a reservation?
G: A reservation? No.
R: May I have your name, madam?
G: Shawna Zhang.
R:Mrs.Zhang，What kind of room would you like?
G: I want to a queen room with bath or shower, and the room with a balcony is better.
R: Just a moment. I’ll check it up for you.
Thank you for waiting. There are two kind of room cater your requirement. Would you like a room with a front view or a near view?
G: Let me see. I think near view room is more suitable for me. Can you tell me the rate of the room?
R: sure. The daily rate of the queen room is $100.
G: As far as I know. It is the off season now. So can I get a discount?
R: yes. Staying in our hotel you can get 20 percent discount after the second night.
G: that’s great.
R: How long will you stay with us? Mrs. zhang.
G: Three days.
R：I see May I have your ID card and telephone number please?
G: sure. That’s……
R: How would you like to make payment, by credit Card or by Cash?
G: well, I choose to pay the room rate by cash.
R: Would you please pay $500 as deposit? We will return the balance to you when you check out.
G: OK. Here you are.
R: Now everything is in order. Your room number is 1414. And here is your room card. Please make sure that you have it with you all the time．
G: OK. I’ll take good care of it.
R: If you are ready, I will call the bellboy and he will take you to your room.
G: Thanks a lot.
R: You’re welcome. I hope you will enjoy your stay with us.
G: I will try. Thank you!
Scene 2：
R: Good afternoon! This is front office. May I help you?
G: This is room 1414.I want to ask which one facility needs to pay extra in the hotel.
R: Only the spa and massage is for a fee, the others are all free.
G: I know it, thank you.
R: It is my duty, I am very glad that I can serve you.
Scene 3：
R: Good afternoon！Mrs. zhang. Are you checking out now?
G: yes. I know I’m a few minutes late.
R: It’s not a problem. How was everything?
G: The room was great. The bed was really comfortable. And I wasn’t expecting my own mini-bar.
R: I’m glad that you like it. Thank you for waiting. The total rate of your room is $300, including service charge. Would you like to check it?
G: OK. Let me to see. The figure seems right.
R: Here’s your change and receipt. If you need I’ll call the bellboy and he can help you.
G: yes. Thank you for your help.
R: you’re welcome. Thank you for staying in our hotel. welcome to our hotel again.

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