志愿者实用英语口语.doc

(完整word)志愿者实用英语口语非正式英语 正式英语 Whats your name？ May I have your name? 您贵姓？ 请问您贵姓大名？ Do you want some tea? Could you like some tea？ 您要喝茶吗？ 请问您想喝茶吗？ Over here, please。 Could you come this way please? 这边请。 请您往这边走好吗？ * 不要说OK, Sure， Yeah等等，而要说Certainly, Sir。 * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I dont know.”回答“不知道”是非常不礼貌的说法. 可以说“just a moment， please。 Ill check that for you. (请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms。 在招呼客人时,最好说“Excuse me， Sir（Ms)”， 不要直接称呼Mr.或Ms。 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意,注视对方的眼睛，并不是无理地盯着对方看。 * 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言.但是使用手势时要特别小心,因为对于不同国家、民族而言，手势的意义也大不相同. 二。基本待客英语 (一)在正式的英语表现里,疑问基本句型可分为下列四种： 1。 May I 2. Could you 3. Would you 4.Shall I ? 只要理解这四种基本的句型，就可以处理大部分业务上的状况. 1自己要做什么事时,就使用May I May I have your name, please？ 请问尊姓大名 May I have your check-out time， please？ 请问您什么时候结帐离开? May I see your passport， please？ 请让我看一下您的护照好吗？ May I know your nationality， please? 请问您的国籍是什么? 2 麻烦客人时，可使用Could you Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please？ 请您写下来好吗？ Could you draft the fax, please？ 请您写下传真的草稿好吗？ Could you hold the line， please？ 请不要挂电话好吗？ 3询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee？ 请问您要喝茶还是咖啡? Would you like to take a taxi？ 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ * 只要在疑问词后加“Would you ”,就可以提出大部分的询问。 When would you like to visit Kunshan? 请问您想要何时参观昆山？ When would you like to have lunch？ 请问您想在哪里用餐？ What time would you like to eat？ 请问您想何时用餐？ Who would you like to contact？ 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间? How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy？ 请问您要买几张票？ 4在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ? Shall I draw the curtains？ 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二)招呼语 Good morning. (用于中午以前) Good afternoon. （用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir。 Are you checking-out？ 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生，欢迎光临丽嘉酒店 Good evening， Ms. May I help you? 晚上好，小姐,请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning， sir。 This is the Front Desk。 May I help you？ 早上好,先生。这里是服务台,请问您需要服务吗? （三)回答 1.一般性的回答 I see, sir. 我明白了,先生。 Certainly, sir. 好的，先生. 2.请对方再等一会儿 Just a moment， please. 请稍等。 Thank you for waiting. 您久等了,先生。 I am very sorry to have kept you waiting。 很抱歉让您久等了。 Could you wait a little longer， please？ 请您稍候好吗? 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些. I am afraid I cant do that。 不好意思，我恐怕没办法那样做。 Excuse me, sir。 Please let me pass. 不好意思,先生，麻烦让我过一下。 4。道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.。 I am very sorry for the delay。 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便. I would like to apologize for the mistake。 为这个错误我深致歉意。 5。客人对自己说“Thank you。”时回答 You are welcome。 不客气。 Thank you, sir。 谢谢您，先生. Thank you very much. 非常感谢您。 6.交给客人某些东西时,可以说 Here you are。 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。 7 当客人准备离开时,可以说： Have a nice day。 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快. We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes。如果听不懂事,要向客人提出疑问，或是先向对方说“Just a moment， please.”， 然后请求他人协助。 Pardon？ 对不起? Pardon me? 对不起？ I beg your pardon？ 对不起请再说一遍好吗? Could you repeat that, please? 请您重复一遍好吗？ 若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍，如: Excuse me， sir. Do you mean you lost your room key？ 不好意思，先生,您是说您丢了房间的钥匙？ 电话英语的应对 1 接电话时不可以简单地回答“Hello，而应报上自己的公司或所属单位的名称.例 如： “Hello， this is Information Desk。” 您好，这里是问询处. “Information Desk speaking。 May I help you? 问询处,请问您要服务吗? 2.打错电话时 如果是外线打错时，可以回答： I am afraid you have the wrong number。 不好意思,您打错电话了。 This is the LI JIA Hotel, 22341156。 这里是丽嘉酒店，电话是2234-1156. 如果是总线转错内线时，可以回答： This is Room Reservations. Ill transfer your call to Restaurant Reservations。 这里是客房预约处，我帮您转接到餐厅预约柜台. I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156， please。 不好意思,这是直接电话。我们无法为您转接中式餐厅。请您改拨22341156好吗? 3。当负责的工作人员不在时 I am afraid Mr。Lin is out at the moment。 He should be back around 5 p.m。 不好意思，林先生现在外出。他应该会在下午5点左右回来。 I am afraid Mr。Hao is on another line. Could you hold the line, please？ 不好意思，郝先生正在讲电话.请您在线上稍侯好吗? Ill tell him to call you back when he returns. 他回来时，我会请他回电. May I have your name and phone number, please？ 请告诉我您的大名和电话好吗？ 4.当会话结束时 结束电话中的对话时,不可以简单说“bye-bye”，最好说： Thank you for calling。 感谢您的来电。 You are welcome， sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。 三柜台服务 B=行李服务员（Bellman） C=服务员 （Clerk） H=客房服务员（Housekeeping） BC=领班(Bell Captain） G=客人（Guest） To the Front Desk. 带客人到柜台 B： Good evening， Ms。 Welcome to Chinatrust Hotel. 小姐，晚安。欢迎光临中信酒店. G： Thank you. 谢谢你。 B： How many pieces of luggage do you have？ 请问您有多少件行李？ G: Just this three。 只有这3件. B： Two suitcases and one bag。 Is that right？ 2个旅行箱和1个手提皮包,这样对吗？ G： Yes。 Thats all. 对,就这些了。 B: Ill show you to the Front Desk. This way, please。 Ill put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边. G： I see, thanks. 我知道了，谢谢。 B： A bellman will show you to your room when you have finished checkingin. 当您办好住宿登记时，行李服务员会带您到房间. G: OK。 Fine. 好极了。 B : Please enjoy your stay。 祝您住宿愉快。旅游信息问讯处在哪儿？ Wheres the tourist information center? Wheres the tourist information center？ (旅游信息问讯处在哪儿？) Sorry, Im a stranger here, too. （对不起，我也不是本地人。) 能给我一张免费城市地图吗? May I have a free city map? 博物馆几点开馆？ When does the museum open? When does the museum close? (博物馆几点闭馆?) 能告诉我这座城市有哪些好玩的地方吗? Please tell me about some interesting places in this town. Is there anything to visit here？ （这儿有没有可看的地方？) 您对什么感兴趣？ What are your interests? What are you interested in？ What kind of things are you interested in? What do you like? 我对建筑感兴趣. Im interested in architecture. 都有哪些路线的旅行呢? What kind of tours do you have？ What kind of tours do you have? (都有哪些路线的旅行呢？) Well， we have.。 (是啊，我们有) What kind of tours are available? What kind of tours do you offer？ What kind of tours are there？ 请告诉我去的路线。 Please show me the way. 他们星期六开门吗？ Are they open on Saturdays？ 有旅游车吗？ Are there any sightseeing buses？ *sightseeing “观光，游览”. Is there a sightseeing bus tour？ （有旅游车游览团吗?） Do you have any sightseeing bus tours？ （你们有什么旅游车的旅行团吗?） Are there any sightseeing bus tours? （有旅游车游览团吗？） 我想坐出租车旅游. Id like a tour by taxi. 我想要一个导游。 Id like a guide. 我想要一位会日语的导游。 I want a Japanese-speaking guide. Id like a Japanesespeaking guide， please。 Id like to request a Japanese-speaking guide。Could we have a Japanese-speaking guide? 一天多少钱？ How much is it per day？ 入场券多少钱？ How much is admission? How much is the entrance fee? 买两张票. Two tickets， please. 那个建筑物是什么？ Whats that building? 它的历史有多久？ How old is it? 我们能进到里面吗? Can we go in? Can we go in？ (我们能进到里面吗?) Of course. （当然能。) 我们去看看那座城堡吧。 Lets go to see the castle. 多美的景色呀! What a beautiful view！ 我想多呆一会儿。 I want to stay longer。 我们走吧! Lets leave now. 我想休息一会儿。 I want to rest a while. I want to rest for a while. I want to rest. I want to take a rest. 这儿可以照相吗？ May I take a picture here? Would it be all right if I took a picture here？ 您能给我们照张相吗? Would you take a picture for us？ Will you take a picture of us? 能和我一起照张相吗？ Would you mind posing with me？ *pose “(为了绘画和拍照）摆出姿势、样子”。 我会把照片寄给你的。 Ill send the pictures。 哪儿有礼品店? Where is the gift shop? Where can I find the gift shop? 洗手间在哪儿？ Wheres the bathroom?Which way is the bathroom？ Is the bathroom around here？ Could you tell me how to get to the bathroom? How can I get to the bathroom? 出去然后往左拐。 Its outside, to the left。 Its outside, on the left。 Its outside， to your left. Its outside， on the lefthand side。 Its outside， on your left. 我能走得到吗? Can I walk there？ Is it walking distance? walking distance “能够徒步行走的距离”。 Do you think I could walk there? (你觉得我能走得到那儿吗？） 你最好坐公共汽车。 You should take a bus. Can I walk there? (我可以走得到那儿吗？) You should take a bus. （你最好坐公共汽车。） It would be better if you took a bus. Id recommend taking a bus。 Youd better take a bus。 今天晚上的节目是什么? Whats on tonight? *on 除了表示“在之上”之外，还有类似“电影上映，戏剧上演”的意思。 Whats playing tonight？ What are you showing tonight？ 一共演多长时间? How long does it last？ *last有表示“连续，持续”的意思。 How long will it last? How long is it? 几点演完? What time will it be over? What time will it end？1问路句型Can you tell me the way to Liu Lichang， please？ 能告诉我去琉璃厂怎么走吗?Excuse me， could you tell me how to get to the Olympic park？请问,去奥林匹克公园怎么走？How do I get to the station？ 去车站怎么走？Excuse me， where is the nearest bus s？ 请问，最近的公共汽车站在哪儿？Excuse me, where can I find the library? 请问，怎么去图书馆？Do you know where the food market is， please? 你知道菜场在哪吗？2指路句型Go straight ahead and turn right at the second traffic lights。一直往前走,在第二个红绿灯处右转.Take the first turning on the left。 在第一个拐弯处左转。Take the second turning right. 在第二个拐弯处右转。Turn right at the crossroads. 在十字路口右转。Keep straight on until you get to the bus s. 一直走，走到公汽站。I am sorry I cant. Im a stranger here myself。对不起，我也不知道如何走。我对这里不熟。1. 询问天气情况的常用套语：Hows the weather today？ 今天天气怎样?Whats the weather like today？ 今天天气怎样？Hows the weather tomorrow? 明天天气怎样?What was the weather like yesterday？ 昨天天气怎样？What will the weather be like tomorrow? 明天天气怎样？Hows the weather in Beijing in summer？ 夏天北京天气怎样？Whats the weather like in London in winter? 伦敦冬天天气怎样?Is the weather always like this？ 天气老是这样吗？Is it always as hot (cold） as this？ 天气总是这样热(冷）吗？What do you think of the weather here? 你认为这儿天气怎样？How do you like our weather？ 你认为我们这儿天气怎样？Whats the temperature today, do you know？ 今天的气温是多少,你知道吗？What does the weather forecastman say？ 天气预报是怎么说的？Whats the weather forecast for tomorrow? 明天的天气预报怎么说?Whats the average temperature in London on a summers day？ 伦敦夏天的平均气温是多少?2。 谈论天气变化的常用套语:It looks like rain raining. 看来要下雨了。It looks as if its going to rain. 像要下雨了。Its going to rain. 要下雨了.Its beginning to rain。 开始下雨了。Its clearing up. 天放晴了。Its going to be fine tomorrow。 明天将是个晴天。It seems to be clearing up。 天似乎要转晴了。Its getting warmer （and warmer）. 天气越来越暖和了。I think therell be a storm soon. 我看很快就会有场暴风雨。I dont think the rain would last long. 我看这雨不会下很久的。I think the rain is going to last all day. 我看这雨会下个整天了。Were going to have a snowfall today. 今天会下雪了。The rain is setting in。 雨下起来了。Im so glad it has turned out fine. 我真高兴结果是个好天。Im so sorry it has turned out wet。 真遗憾结果是个下雨天。I hope it will keep fine。 我希望天会一直晴下去。I hope the weather stays this way。 我希望天气总是这么好.I hope it wont rain。 我希望天不会下雨。The rain has stopped. 雨停了。3。 评论天气的常用套语：Lovely day weather, isnt it？ 天气真好,是吗？Nice and warm today, isnt it？ 今天挺暖和的，是吗？Very hot today， isnt it? 今天很热，是吗？Rather cold today， isnt it? 今天很冷，是吗？Terrible weather, isnt it？ 天气真糟，是吗?Pretty warm, isnt it？ 挺暖和的，是吗？Isnt it lovely weather? 天气真好。Isnt it a lovely day? 天气真好。Its raining heavily. 雨下得真大.Its much colder than （it was) yesterday。 今天比昨天冷多了。Its rather windy today. 今天风很大.Its quite cool here in August。 这里八月份很凉快.What a lovely day！ 天气真好。What fine weather were having! 天气真好。4. 表示气温的常用套语:Its eighteen degrees Centigrade 18 C today。 今天气温是摄氏18度。Its eighteen degrees Fahrenheit 18 F today. 今天气温是华氏18度。The temperature has climbed to 35 C. 气温已上升到摄氏35度。Its five above (zero）。 气温是5度。Its five below (zero）。 气温是零下5度。Its 25 degrees. 气温是25度。The temperature will drop twenty below. 气温将会降到零下20度。The highest temperature during the day will be five below zero. 白天最高气温零下5度。On a very hot day, he temperature reaches 35 C. 在很热的日子里,气温可达到摄氏35度。The weather forecast says the highest temperature will be 3 degrees centigrade， and the lowest 6 degrees blow zero。 天气预报说最高气温是3度,最低气温零下6度。According to the weather forecast, the temperature is expected to reach hit 40 degrees centigrade。 根据天气预报,气温可达摄氏40度。大运志愿服务英语常用语句实用指南时间：20110801 19：36来源：校团委 作者：校团委宣传部 点击: 114次 目 录第一部分 会话篇第1篇 打招呼 Greetings第2篇 介绍 Introducing oneself第3篇 求助 Asking for help第4篇 询问及指路Giving directions第5篇 致歉 Apology第6篇 告别及祝语 Farewell and wishes第7篇 礼宾接待Reception第8篇 场馆Venue第9篇 紧急情况和医疗帮助Emergency and medical service第10篇 赛场与赛事播报Sports events and reports第11篇 帮助与服务Laundry service第二部分 附录第1篇 相关词语 Words第2篇 数字Numbers第3篇 大运相关知识Knowledge related to Universiade第4篇 各国常用姓名Common first names第一部分 会话篇第1篇 打招呼 Greetings您好!Hello！How are you? Fine, thank you, how about you?早上好!Good morning！Morning！下午好!Good afternoon！晚上好！Good evening！深圳欢迎您。Welcome to Shenzhen。 第2篇 介绍 Introducing oneself我叫John。My name is John/ I am John。很高兴认识您。Nice to meet you. Glad to meet you。我是大运志愿者。Im a volunteer of the Universiade 。请问您怎么称呼?May I have your name please?Whats your name please？第3篇 求助 Asking for help我能帮您什么吗？Can I help you？Is there anything I can do for you？What can I do for you？请稍等,我帮您咨询一下。Please wait for a moment。 Ill check it for you /I will consult it for you.别着急，我找人帮您解决这个问题。Dont worry， please, Ill find someone to handle it。Dont worry， I will find someone to solve this problem for you。您可以拨打XX(电话号码）咨询.（多语服务中心)If you have any problem， please dial xxx。还有什么需要帮忙的吗?Is there anything else that I can do for you?不客气！You are welcome!Its my pleasure。My pleasure.很高兴能帮到您.Im glad to help you。Its my pleasure to help you.第4篇 Giving directionsXX在那里。您可以在第XX个路口左转/右转/直走/向前/向后。Please turn left/right at the XX crossroad， and you can find XX there.Walk