伊美大酒店英语培训资料.doc

伊美大酒店英语培训资料一、酒店公共区域用语1、Good morning/afternoon/evening ,sir(madam).早上好/下午好/晚上好，先生（小姐）。2、How are you today ,Mr Brown?你今天好吗?布朗先生。3、Im quite well ,thank you.我很好，谢谢你。4、Nice to meet you ,sir.见到你真高兴，先生。5、May I have your name,sir(madam)?我可以知道你的名字吗？先生（小姐）。6、Welcome to our hotel, Miss Henry/ Mr. Smith.欢迎来到我们酒店，享利小姐/史密斯先生。7、May I help you?我可以帮助您吗？8、What can I do for you?我能为你做什么？9、Thank you very much.非常感谢。10、Its very kind of you.你真是太好了。11、Youre welcome. / Its my pleasure.不用谢。12、Just a moment(a minute),please.请稍等一下。13、Excuse me.对不起。14、I am sorry.很抱歉。15、I beg your pardon.请您再重复遍。16、Im glad to serve to you.很高兴能为您服务。二、酒店前厅接待用语1、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。2、Would you please fill out this form while I prepare your room card for you？请您把这份表填好，我同时就给您制作房卡，好吗？3、Well give you a 10%(ten percent ) discount.我们给您九折优惠。4、Well offer tour guide complimentary breakfast.我们给陪同提供免费早餐。5、Here is your room key，MrBradleyYour room number is 1420(fourteen twenty)给您房间的钥匙，布拉德利先生。您的房间号码是1420。6、This is a receipt for paying in advancePlease keep it这是预付款收据，请收好。7、Sorry，you forgot to put in the date of your departure对不起，您忘了填写离店日期了。8、It is on the 14th floor and the daily rate is90(ninety dollar)房间在14层，每天的房费是90美元。9、 Please make sure that you have it with you all the time请务必随时带着它（门卡）。10、Ill take a look at the hotels booking situation我来查看一下本店房间的预订情况。11、We have no vacant（spare） room for youBut I can recommend you to the Culture Plaza Hotel where you may get a spare room我们已经客满了。但是我可以介绍您去文华大酒店，那里有空余的房间。12、Well let you know as soon as there is any available.如果真的还有空房，我们会尽快通知您。13、Im glad that well be able to accept your extension request很高兴我们有办法接受您延长住宿的要求。14、This is the bill for the room rent of half a day.这是补半天房金的帐单。15、By the way，Id like to tell you that the check-out time is 1200(twelve oclock) noon，sir 先生，顺便告诉您，结账后离开旅馆时间是12点。16、The total for the two days is five hundred sixty yuan and eighty fen2天来总计是560元8角。17、Your name and room number，please？请问您的姓名和房间号码？18、Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？19、Please sign your name here请您在这里签名。20、 Hope you will have a nice stay!祝您在酒店过得愉快！三、酒店前厅礼宾用语1、I will take you there.我带您去那里。2、You first please.您先请。3、Follow me please.请跟我来。4、This way ,please.请这边走。5、The Reception Desk is straight ahead接待处就在前面6、You have got altogether four pieces of baggage？您一共带了4件行李，是不是？7、We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？8、Go upstairs/downstairs.上楼/下楼。9、Its on the second (third) floor .在二（三）楼。10、Turn left /right.往左转/右转。11、Its in the lobby near the main entrance.在大厅靠近大门。12、Its in the basement at the end of the corridor.在地下室走廊尽头。13、Mind/(Watch)your step.请走好。14、Please be careful.请当心。15、Please dont leave anything behind.请别遗忘您的东西。16、Whats your room number， please？请问您的房间号码？17、How do you like this room？您觉得这个房间怎么样？18、From 700 (seven oclock )amtill 1000 (ten oclock) pmnearly serving all day long从早上七时一直到晚上十时，几乎全天供应。19、Would you like me to call a taxi for you?你需要我为你叫一辆出租车吗？20、Goodbye, and have a nice trip.再见，祝您一路顺风。21、Thank you for coming.感谢您的光临。四、酒店客服中心用语1、Would you like to leave a message ?您要留口信吗？2、Im afraid youll have to pay for the damage.您必须赔偿。3、Thank you for telling us about it.谢谢您告诉我们4、Ill look into the matter right away.我马上去处理这件事情。5、Is there anything else I can do for you, madam?这儿需要我帮忙吗，女士？6、Im very sorry. There could have been a mistake. I do apologize.非常抱歉，这儿肯定是出错了。真的对不起。7、Please take you time, madam.夫人，不用急，请您慢慢说。8、Could you speak slowly, please?您能说慢些吗？9、Im sorry, I dont quite understand. Should I get the manager?很抱歉，我不是很明白。我能让我经理过来吗？10、Yes, I see, sir.先生，我明白。11、Would you like a morning call？您要叫醒服务吗？12、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？13、OKSo we will wake you up at 545 (five forty-five)tomorrow morning好，那么我们明早5点45分叫醒您。14、Im sorry to have kept you waiting so long.对不起让您久等了。15、Im afraid the line is busy.恐怕现在正占线。16、Its free ! 免费的！17、 Hold the line please.请勿挂线。18、 Sorry, Hes not in now/at the moment.对不起，他暂时不在。五、酒店餐厅用语1、Sit down , please .Here is the menu.请坐，给您菜单，先生。2、May I take your order ,sir?您要点菜吗？3、What would you like to have ,coffee or tea?您要喝咖啡还是茶？4、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？5、Service hours are: 7:00(seven oclock )a.m.to 9:00(nine oclock )a.m. for breakfast，11:30(eleven thirty) a.m.to 1: 30(half past one)p.m.for lunch，6:30(sixty thirty)p.m.to 8:30(half past eight)p.m.for dinner.（餐厅）供应时间是：早餐7点到9点，午餐11点半到1点半，晚餐6点半到8点半。6、Here is the bill. Please sign it.这是您的帐单，请签字。7、Im sorry, there is no discount.对不起，我们不提供折扣。8、Would you like to sit by the window?您喜欢坐在靠窗边的位置吗？9、Please dont leave anything behind.请别忘了您的东西。10、Excuse me, sir, its non smoking area. Please dont smoke here.对不起先生，这里是无烟区。请不要在这边抽烟。11、My name is Anna, if there is anything I can do for you, just let me know.我是安娜，如果有事需要我帮忙请告诉我。12、Im sorry, madam, Im not sure, but Ill ask my manager/the chef about it for you.对不起，夫人，我不能确定，但我将会问我的经理/厨师。13、Ill report it to my manager.我将向我的经理汇报。六、酒店客房服务员1、HousekeepingMay I come in？我是打扫客房的，可以进来吗？2、When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3、Im always at your service我随时乐意为您效劳。4、I hope Im not disturbing you.我希望没有打扰您。5、One moment ,madam. Ill bring them to you right away.等一会儿，夫人。我马上送来。6、Ill send for an electrician( doctor , )我给您请电工（大夫）。7、Excuse meHave you any laundry？对不起，请问有没有要洗的衣服？8、Heres your clean laundry.youd better check it.衣服洗好了，请您过目。10