超市职位描述.doc

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店长

目标：代表公司，贯彻和执行欧尚的经营方针和人力资源政策，全面负责管理商店内部的经营活动及其对内对外的各种关系；在保证商场盈利的前提下最大程度地增加营业能力和顾客的满意度；创造资本和人力资源，提高不断壮大的顾客群体的生活质量和生活水平，使该商场成为所在商业区域最好的大型超市。

职位描述：

商业
Ø 在遵守国家和当地商业法律和法规的前提下，在遵守欧尚经营方针和理念的基础上制定商场中、长期发展计划，全面负责商场的商业运作
Ø 为顾客提供越来越多的商品和选择，越来越低的价格，为商场带来越来越多的顾客，创造越来越高的经营业绩
Ø 分析当地市场竞争状况、商品和商店潜力，制作商店的商业计划
Ø 负责商店的发展，保证营业额和毛利提高的持续性
Ø 稳步提高商场在整个商圈的市场份额和竞争力

管理
Ø 确保欧尚的基本商业政策在商场的贯彻和实施，如价格、选择、标签、卫生等
Ø 建立和完善各种工作程序并确保其贯彻和实施
Ø 良好地使用管理工具，不断寻找最合适的开支水平
Ø 提高顾客购物条件：舒适、安全、卫生
Ø 提高商场整体的服务水平
Ø 定期对营业状态作出总结和分析，并使该结果服务于经营活动中
Ø 降低和控制各种损耗，尤其是不明损耗
Ø 负责商场必要的整修和扩建工程

人事
Ø 团队的组建，包括处经理、部门经理及员工，保证招聘质量。
Ø 实践和推广授权的管理方式
Ø 确保团队的培训和建设
Ø 监督人员的费用，努力提高商场整体的生产效率
Ø 发掘每个员工的潜能，提倡内部提升
Ø 激发每位员工的工作热情和创新能力，保证良好的工作氛围
Ø 监督职业管理中每个步骤的管理
Ø 对各处经理等有关人员的工作进行评估和职业发展规划
Ø 改善员工的工作条件
Ø 组织每周处经理会议

内外关系
Ø 与各部门经理及员工交流沟通，听取意见，最大限度地提高商店业务效率
Ø 促使商场的信息传达渠道畅通
Ø 协调采购中心和商店的工作
Ø 与公司总部的各服务部门及欧尚其他商店商场保持良好的沟通
Ø 积极参与所在社区的经济和社会活动，弘扬欧尚企业文化
Ø 与当地各政府机构保持良好的关系
Ø 努力与所在社区建立伙伴关系
Ø 与新闻和媒体单位保持良好的沟通和关系。

职位要求：

Ø 35岁左右
Ø 大学以上学历
Ø 至少两年大型零售企业的成功工作经历
Ø 组织领导能力强，团队精神好
Ø 诚实可信，有责任心，自信，认真，服务意识强
Ø 协调能力、沟通能力佳
Ø 具有商业敏感性，热爱挑战
Ø 策划能力、预见能力、解决问题能力强
Ø 英语听说读写能力佳

STORE MANAGER

Objectives: on behalf of Auchan, to implement Auchan policies of commerce, management and human resources, to be fully responsible for the internal economic activities and results of the store as well as various internal and external relationships. On the basis of securing the profitability of the store, to maximize business capability and customers satisfaction . To create capital and human resources in order to continually improve the quality of life of increasing customers and make it to be the best hypermarket in his commercial area.

JOB DESCRIPTION:

COMMERCE
Ø Being fully responsible for commercial operation of the store, drawing long and mid-term developing projects of the store respecting to the rules and laws issued by the local and state authorities concerning commercial operations as well as Auchan policies and strategy.
Ø Offering an larger range of commodities and lower prices to customers in order to bring more customers and higher turnover.
Ø Defining commercial project of the store on basis of complete analyses of local market, items and potentiality of the store.
Ø Being responsible for the development of the store and ensuring the sustainable increase of turnover and profit.
Ø Promoting steadily market shares and capability of competition of the store in his commercial area.

MANAGEMENT
Ø Implementing Auchan’s basic commercial policies in the store in terms of price, choice, label, hygiene, etc.
Ø Establishing and improving all kinds of working procedures and process.
Ø Continually searching for the most suitable expense level by utilizing appropriate management tools.
Ø Continually improving the level of shopping conditions in terms of comfort, security hygiene and atmosphere/environment.
Ø Enhancing and improving the level of service of the store
Ø Summarizing and analyzing the business regularly, so as to ameliorate the store operation based on it.
Ø Controlling and reducing the wastage, especially unknown markdown.
Ø Being responsible for the necessary refit and expanding-construction of the store.

HUMAN RESOURCE
Ø Building the team, including division managers, section managers and employees; ensuring the quality of recruitment.
Ø Practicing and promoting of empowering
Ø Supervising store training and team building
Ø Controlling personnel expenses, improving the productivity of the store.
Ø Developing the potentiality of each employee and promoting internal promotion.
Ø Motivating each employee, cultivating creativity, ensuring a good working environment.
Ø Supervising career management in the store.
Ø Effecting Performance appraisal and career development of division managers and other concerning personnel accordingly.
Ø Improving continually working conditions of the staff
Ø Weekly store meeting with the management team.

INTERNAL AND EXTERNAL RELATIONSHIP
Ø Communicating with the managers and staff in order to maximize business efficiency in the store.
Ø Strengthening effective ways of communication in the store.
Ø Coordinating the work between buying office and the store.
Ø Keeping good communication with different services of the head office and other Auchan stores.
Ø Participating actively in local economic and social activities in order to promote Auchan culture.
Ø Keeping good relationships with the Institutes of local government.
Ø Establishing a partnership with the local community.
Ø Maintaining good relationships and communication with the journalism and media.

JOB PROFILE:

Ø About 35 years old
Ø University degree or above
Ø At least two-year successful working experience in large retailing business.
Ø Good ability in organization and leadership, good team spirit
Ø Honest, strong sense of responsibility, confident, precise, awareness of service
Ø Good skills of coordinating and communication
Ø Sense of commerce, passion for challenges
Ø Good ability in planning, prevision and problems solving
Ø Good commend of English

人力资源处经理

目标: 贯彻和执行欧尚集团总体人力资源政策；在中国区人力资源政策的指导下，负责制定商场的人力资源年度计划及实施方案；具体负责商场人员的招聘、培训，监控人事费用及人事行政事务的正常运作；逐步提高商场的劳动生产效率；在保证本商场正常运作的情况下，努力为欧尚在中国的发展输送优质管理人才。

职位描述：

商业
Ø 参与商业政策的制定和实施
Ø 通过人力资源管理手段，协助各商业部门实现其营业目标。

管理
Ø 为店长及其他商场管理人员提供人事政策的咨询和建议，确保商场遵守和执行国家和地方有关的劳动人事法律政策。
Ø 完善商场的内部规定及员工守则，并确保其执行。
Ø 根据商场的经营目标，制定和调整商场的组织结构及人事结构。
Ø 制定商场年度人事费用预算，最大限度地优化人员费用。
Ø 负责年度工资调整计划及实施。
Ø 明确商场每个工作岗位的职责和任务。
Ø 员工的工作评估，职业发展计划
Ø 探测和发掘内部人员的潜能，做好内部提升工作。
Ø 营造良好的工作环境和氛围，维护和完善企业文化。
Ø 确保人事办公室日常工作的准确性、可靠性、及时性。

招聘及培训
Ø 负责员工的招聘计划、程序及费用预算
Ø 负责招聘渠道的管理，并不断开发新的招聘渠道，逐渐提高招聘质量
Ø 了解培训需要，制定培训计划
Ø 负责制定培训费用预算，
Ø 对培训结果进行反馈、跟踪和评估，并将情况及时反馈给总部培训部
Ø 对招聘情况和培训情况进行书面总结和汇报

内外关系
Ø 向商场各级经理公布并解释国家劳动法规及商场有关人事规定。
Ø 定期与各处经理沟通、协调有关人员结构及人事费用等情况。
Ø 与部门经理及员工保持良好的沟通，协助各处经理解决和协调员工问题。
Ø 对员工的要求和意见作出最快的反馈和答复。
Ø 协助工会工作，确保工会能发挥其正确的作用。
Ø 与劳动局、人事局、社保中心等劳动人事机构保持良好的关系。
Ø 与社区服务机构保持良好的工作关系和沟通。
Ø 与各招聘机构，如学校、人才市场等部门等紧密沟通，提高招聘效率。

职位要求：

Ø 35岁以下
Ø 大学以上学历
Ø 具有至少一年外资企业人力资源管理的实际经验
Ø 善于观察，理解、表达能力强，责任心强
Ø 沟通能力强，有亲合力，有团队精神，工作适应能力强，领导能力强
Ø 诚实可信，认真负责，严谨仔细。
Ø 应变能力强，反应灵活，工作效率高
Ø 英文听、说、读、写流利

HUMAN RESOURCES MANAGER

Objectives：To implement general HR policies of Auchan group; To draw annual store HR projects on the basis of Auchan China HR policies; Be responsible for the recruitment and training; To control personnel expenses and keep good daily operation of personnel administration; To improve the productivity of the store gradually; To serve as training nursery for Auchan further expansion in China in terms of human resources and management skills on the basis of appropriate daily operations of the store.

JOB DESCRIPTION：

COMMERCE
Ø Participating in the establishment and implementation of commercial policies.
Ø Assisting commercial sections to realize the business objective by means of HR management.

MANAGEMENT
Ø Providing consulting service and proposal concerning personnel policies to the managers; Ensuring the implementation of the HR laws and regulations issued by the State and local authorities as well as Auchan HR policies.
Ø Ensuring the implementation of Auchan internal rules and Auchan staff handbook.
Ø Making out and adjusting store organization and structure in line with the business goals accordingly.
Ø Making the annual personnel expenses budget and optimizing personnel expenses.
Ø Being responsible for the annual store salary review.
Ø Ensuring fully understanding of the job description of each position.
Ø Being responsible for performance appraisal and career development of the staff
Ø Exploring the potentials of the staff and promoting internal promotion.
Ø Promoting and maintaining an optimal working environment and working conditions, and promoting the culture and values of the Company
Ø Ensuring the accuracy, reliability of the daily work of the personnel office.

RECRUITMENT AND TRAINING
Ø Being responsible for the plan, procedure and budget of the recruitment.
Ø Taking full use of existing recruiting channels, developing new channels and gradually improving the quality of selection.
Ø Analyzing training needs and preparing the training plan.
Ø Establishing the budget of training expenses.
Ø Feedback, follow-up and evaluation of the training results and feedback to the training department of the head-office.
Ø Making reports of recruitment and training.

INTERNAL AND EXTERNAL RELATIONSHIP
Ø Illustrating and explaining Labor Law issued by the State and HR policies stipulated by the store to managers at all levels.
Ø Communicating regularly with division managers, coordinating the personnel structure and expenses.
Ø Good communication with section managers and the staff; assisting each division manager to solve and coordinate the problems of the staff
Ø Good feedback and response to the requirement and advice of the staff
Ø Assisting the Labor Union to show it’s proper functions
Ø Good relationship with bureau of labor, bureau of personnel and the center of social security.
Ø Maintaining good working relations and communication with institutions of social community service.
Ø Promoting recruiting efficiency by keeping close communication with recruiting institutions such as universities and job market.

JOB PROFILE：

Ø Under 35 years old
Ø College education or above
Ø At least one-year working experience in HR management of foreign-funded enterprises
Ø Sensitive,good ability to understand and express, strong sense of responsibility
Ø Excellent skills of communication, affinity,team spirit, adaptability, leadership
Ø Honest, reliable, careful, precise
Ø Quick reaction with high working efficiency
Ø Fluency in both written and oral English

财务总监

目标制定和完善商场的商业运作程序和内部检查审计程序；确保商场财务帐目的准确性和可靠性。与各处经理共同制定该处的经营目标；协助店长及各处经理执行欧尚的商业政策，确保能最大限度地获得营业额和营业利润。

职位描述：

商业
Ø 参与商场商业政策的制定和执行。
Ø 为各处的商业活动提供咨询和指导，协助实现商业目标。

管理
Ø 保证财务部的正常运作：遵守国家和地方的财税法律和法规、防范财政风险、确保各种财务报表准确按时。
Ø 制定和完善商场的工作程序并且保证其准确的贯彻执行。
Ø 负责制定商场的年度经营目标：营业额及毛利。保证经营目标与商业政策的协调一致。
Ø 负责制定商场的年度工作计划。
Ø 管理商场库存，负责商场定期的盘点。
Ø 控制和管理商场的各种费用预算和实际支出。
Ø 制定和完善防止 不明损耗的制度和程序，并保证能取得有效成果。
Ø 对商场的经营结果定期进行分析和总结，并能提出建设性意见。
Ø 负责管理商场业绩奖
Ø 监管保安、工程维修、IT、物流收货等服务部门。

人事
Ø 负责部门经理及员工的招聘、培训。
Ø 团队精神的建设，营造良好工作环境。
Ø 愿意与他人分享知识，无保留地教授其他员工财务技巧和知识。
Ø 团队工作效率的提高
Ø 定期工作会议
Ø 部门经理的工作评估和职业发展管理

内外关系
Ø 对内：为各级经理提供财务和管理上的咨询和帮助，及时与各部门沟通
Ø 与欧尚总部及其它欧尚各店的财务总监交流经验。
Ø 配合欧尚内外审计机构在本店的审计工作。
Ø 对外：与合作银行、税务等部门保持良好的工作关系。

职位要求：

Ø 35岁以下
Ø 大学以上学历
Ø 分析综合能力强，对数字敏感
Ø 诚实、有责任心
Ø 良好应变能力，解决问题能力强，有良好的预见力
Ø 承受压力和挫折的能力，
Ø 有团队精神，沟通协调能力好，领导能力强
Ø 培训能力好
Ø 精确，仔细，务实，开放，自信，热情
Ø 英语听说读写俱佳

FINANCIAL CONTROLLER

Objectives: To establish and improve business operation process and internal audit process; To ensure the accuracy and reliability of store accounts; To establish business goals with division managers and to assist the store manager and division managers to implement commercial policies of Auchan. To maximize the store turnover and profits.

JOB DESCRIPTION:

COMMERCE
Ø Participating in the establishment and implementation of commercial policies of the store.
Ø Guiding and accompanying each division in the commercial activities in order to help them achieve the business goals.

MANAGEMENT
Ø Ensuring good operation in the accounting section: respecting state and local fiscal laws and rules; preventing financial risks; ensuring the accurate and prompt delivery of accounting reports.
Ø Establishing and complementing working procedures of the store and guaranteeing their implementation.
Ø Making annual business objectives of the store: turnover, margin and expenses etc.. Ensuring the coordination between business objectives and commercial policies.
Ø Making annual working projects and action plan of the store.
Ø Managing and controlling the stock of the store, and being responsible for regular inventory.
Ø Controlling budgets of the store and actual expenses.
Ø Making and complementing the control systems and procedures against unknown markdown, and making them effective.
Ø Making constructive proposals based on regular analysis of business results.
Ø Managing and animating Progress Premium of the store.
Ø Supervising service sections such as security section, IT section, receiving section, etc.

HUMAN RESOURCE
Ø Recruiting and training of section managers and the staff and ensuring the quality
Ø Building team spirit and developing a good working atmosphere
Ø Being willing to share knowledge with others and coaching the team
Ø Improving team working efficiency
Ø Ensuring regular working meetings
Ø Effecting performance appraisal and managing career development of section managers

INTERNAL AND EXTERNAL RELATIONSHIP
Ø Internal: offering consultation and help in terms of finance and management to managers at all levels; communicating in time with all sections for solution.
Ø Exchanging experience with financial controllers of head office and other Auchan stores.
Ø Cooperating with internal and external audit institutions to in audit.
Ø External: Maintaining a good relationship with cooperative banks and bureau of tax, etc.

JOB PROFILE:

Ø Under 35 years old
Ø Bachelor degree or above
Ø Strong ability of comprehensive analysis, sensitive to figures
Ø Honest, sense of responsibility
Ø Quick reaction, strong capability of solving problems, good prevision
Ø Resistant to stress and frustration
Ø Good team spirit, good communication skills, strong leadership
Ø Good ability of training
Ø Concrete, precise, practical, open-minded,