1、酒店客房服务英语口语情景对话1 Housekeeping. May I come in?我是客房的,可以进来吗?2 When would you like me to do your room, sir? 您要我什么时间来给你打扫房间呢,先生? 3 You can do it now if you like.如果您愿意,我现在为您服务。 4 Im sorry that your flask is empty. 很抱歉您的水壶空了。 5 May I do the turn-down service for you now? 现在可以为您收拾房间了吗? 6 Oh, thank you. But y
2、ou see, we are having some friends over.噢,谢谢,但你知道我们邀请了一些朋友过来聚聚。7 Could you come back in three hours? 你能不能过3小时再来整理? 8 Certainly, Madam. Ill let the overnight staff know. 当然可以,女士。我会转告夜班服务员。 9 Would you tidy up a bit in the bathroom? 请整理一下浴室好吗? 10. I would like you to go and get me a flask of hot water
3、. 我想请你给我拿一瓶开水来。 11. Ive just taken a bath and it is quite a mess now. 我刚洗了澡,那儿乱糟糟的。 12Besides, please bring us a bottle of just boiled water. 此外,请给我们带瓶刚烧开的水来。 13Its growing dark. Would you like me to draw the curtains for you? 天黑下来了,要不要我拉上窗帘?14Is there anything I can do for you? 您还有什么事要我做吗? 15Im alw
4、ays at your service. 乐意效劳。 Dialogue A (倒热水服务)A: Housekeeping. May I come in? 客房服务员,请问我可以进来吗? B: Yes, please. 可以。 A: When would you like me to do your room, sir? 您什么时候方便让我帮你打扫房间呢?B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would
5、you do this for me? 如果你方便你可以现在就打扫。你上来的时候我正准备下楼用早餐。但是在你开始之前能否帮我做点事情呢?A: Yes, what is it? 好的。是什么事情呢? B: I would like you to go and get me a flask of hot water .I need some hot water to wash down (咽下)medicine after breakfast. 我需要一壶热水。我需要在用完早餐之后用热水服药。A: Im sorry that your flask is empty. Ill go and get
6、you another flask thats full at once.非常抱歉热水瓶是空的,我现在立即去拿一个装满热水的水瓶。B: Thank you. 谢谢Dialogue B (TheTurn-downService) 开夜床服务A: Good evening, madam and sir. May I do the turn down service for you now?晚上好女士和先生。我现在可以为你做开业床服务吗? B: Oh, thank you. But you see we are having some friends here. Were going to have
7、 a small party here in the room. Could you come back in three hours? 噢,谢谢。但是我的一些朋友马上会到。我们准备举办一个小聚会。您可以三个小时之后再来吗?A: Certainly, madam. Ill let the overnight staff know. They will come then. 好的,女士。我会让上通宵班的同事知道。他们到时候会来。B: Thats fine. Well, our friends seem to be a little late .Would you tidy up a bit in
8、 the bathroom? Ive just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. 好的。哦。我的朋友可能要晚到了,你可以帮我收拾一下洗浴间吗?我刚刚洗澡了浴室显得有点乱。另外,请帮我拿一瓶纯净水过来。A: Yes, Ill bring in some fresh towels together with the drinking water.好的女士,我马上哪一些干净的毛巾和饮用水过来。 B: OK.好的 A: May I turn o
9、n the lights for you? 我可以为您开灯吗?B: Yes, please .Id like to do some reading while waiting. 好的我需要写字及阅读。A: Yes, sir. Is there anything I can do for you? 好的先生,还有什么可以帮到您的吗?B: No more. Youre a smart girl/boy indeed. Thank you very much. 没有了。你的确是一个好女孩/男孩,非常感谢你。 A: Im always at your service. Goodbye, sir and
10、 madam, and a very pleasant night。我将一直为你们服务。拜拜女士先生,祝你们有个非常愉快的夜晚。overnight a. 终夜的,一夜间的Service n. 服务帮助Dialogue C (Explaining How to Get the Service for laundry)向客人解释如何享有洗衣服务A:Room Attendant客房服务员 B:Guest 客人A:Excuse me. Have you any laundry(需要洗的衣服)?The laundry man is here to collect it. 打扰一下。请问您有需要洗的衣服吗
11、?洗衣工将在这儿为你服务。B:No, not now, thank you. 哦。现在没有,多谢。A:If you have any, please just leave it in the laundry bag. The laundry man comes over to (过来)collect it every morning. 当您需要的时候请将衣物留在洗衣袋中,洗衣工会在每天早上过来收取。B:Thank you. 谢谢A:Please tell us or notify in the list whether you need your clothes laundry, dry-cl
12、eaning or pressing and also what time you want to get them back. 当您需要衣物的湿洗,干洗机熨烫服务时请随时告知我们或者是填写洗衣,并告诉我们您需要取回衣物的时间。B:I see. What if there is any laundry damage?I wonder if your hotel has a policy on dealing with(处理) it. 好的,我想知道当出现衣物损坏贵酒店会如何处理呢?我想知道贵酒店是否有相关的政策去处理。A:In such a case, the hotel should cer
13、tainly pay for it. The indemnity(赔偿) shall not exceed ten times the laundry(烫洗费用). 在这种情况下,酒店当然需要赔偿。赔偿金额不超过烫洗费用的十倍。B:That sounds quite reasonable. I hope theres no damage at all.这样听起来是比较合理的,当然我希望是不会有任何损坏。A:Dont worry, sir. The Laundry Department has wide experience in their work.不用担心,先生。洗衣部门有着非常丰富的经验。 B:All right. Thank you for your information. 好的。感谢您带来的信息。 A:Not at all. 不客气。notify v通知 dry-clean v干洗 indemnity n赔偿 express service 快洗服务 starch v给(衣服等)浆,浆硬此文档可自行编辑修改,如有侵权请告知删除,感谢您的支持,我们会努力把内容做得更好最新可编辑word文档
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