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4、 How old did the woman study English? A. Two years B. Ten years C. Twelve years 2. What can we learn from the conversation? A. The mother wants to have some potatoes B. Rogers feels full after eating too many potatoes C. The mother has a lot of potatoes 3. W
5、hat does the woman suggest to the man? A. Taking a shower B. Seeing a doctor C. Lying in bed 4. What time is it now? A. 7:30 B. 6:50 C. 6:40 5. Where is the bathroom? A. It is outside the house B. It is on the left just inside the house C. It
6、 is on the left up the stairs 第二节 听下面5段对话或独白。每段对话或独白后有几个小题,从题中所给的A、B、C三个选项中选出最佳选项,并标在试卷的相应位置。每段对话或独白读两遍。 听第6段材料,回答第6--7题。 6. To whom will holiday cards be sent? A. The woman’s employees B. The woman’s foreign clients C. The woman’s friends 7. What does the man think of holiday cards?
7、 A. Not costly B. Unique C. Popular 听第7段材料,回答第8--9题。 8. Why is the girl so worried? A. Her grandmother suddenly fell down B. She fell down and couldn’t find her grandmother C. She couldn’t find the hospital 9. What time is it now? A. 3:20
8、 B. 3:40 C. 3:30 听第8段材料,回答第10--12题。 10. Who is the host of the program? A. Susan B. Brad C. Laura 11. Which band does the man like best? A. Spice Girls B. West Life C. The Beatles 12. For whom does the man ask the song t
9、o be played? A. His mother B. His children C. His wife 听第9段材料,回答第13-16题。 13. What does the woman want to visit most? A. The British Museum and the Tower of London B. Westminster Abbey and St. Paul’s C. Hyde Park and some museums 14. How long will the tour take? A. Five
10、 hours B. Six hours C. Seven hours 15. What will be included in the tour? A. Breakfast B. Lunch C. Supper 16. What is the woman’s friend’s native language? A. English B. French C. Chinese 听第10段材料,回答第17--20题。 17. What
11、 issue do African universities NOT face? A. Lack of money B. Emigration of top students C. Not enough students 18. Where did the African university leaders meet? A. In Tanzania B. In Johannesburg C. In America 19. Why are most countries trying to increase the number of univ
12、ersity graduates? A. They want to maintain the quality of students B. They want to maintain the quantity of students C. It is important for economic development 20. What is the difference between American universities and African universities? A. African universities are struggling
13、for funding B. African schools can not ask students to pay more tuition fees C. African universities are struggling to balance the quantity and quality 第二部分 阅读理解(共20小题;每题2.5分,满分50分) 阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。 A Derek Wayne has obtained a 30-year, fixed-rate h
14、ome loan of $ 100,000 with an annual interest rate of 7.5 percent. Because the loan extends for such a lengthy period, the mortgage(抵押) company calculates a monthly payment that ensures it will get most of its interest back first. Thus in the beginning months, Wayne’s principal payment—the amount he
15、 pays toward his actual loan—increases extremely slowly. Payment Number Total Monthly Payment Principal Portion of Payment Interest Portion of Payment Current Balance 1 $699.21 $ 74.21 $ 625.00 $99,925.79 2 $699.21 $74.68 $624.54 $99,854.11 359 $699.21 $690.56 $8.66 $694.
16、87 360 $699.21 $694.87 $4.34 $0.00 Let’s analyze Wayne’s early payments. Imagine that on December 15 the Mauritanian Mortgage Corporation gives Wayne $100,000, and on January 15 his initial payment is due. Throughout this first month, interest accumulates on the entire $ 100,000. On a yearly
17、 interest rate of 7.5%, Wayne’s monthly rate is 0.625% or 7.5%divided by 12. Multiplying $100,000 by 0.625% yields $625, the portion of Wayne’s first monthly payment that is interest. So Wayne now owes $ 99,925.79 ( $100,625-$699.21). His February interest payment will be 0.625% of $ 99,925.79. By
18、the time Wayne makes his last few payments, his monthly interest payment has decreased considerably. His balance following his 359th payment is $ 694.87, and 0.625% of that is about $ 4.34, his final interest payment. What was the total amount of interest Wayne paid? Multiplying 360 months by $699.2
19、1 equals $ 251,715.60, and subtracting $100,000(the loan amount) leaves $151,715.60—over 1.5 times what he actually borrowed! 21. This passage is mainly concerned with_________________. A. Derek Wayne B. the Mauritanian Mortgage Corporation C. how interest payments on a
20、loan change D. calculating the number of payments Wayne made 22. We can conclude that Wayne’s total monthly payment was always___________. A. $699.21 B. $100,000 C. $360 D. $151,715.60 23. The table in the passage helps the readers see_____________. A. Wayne’s
21、 down payment before he took out the loan B. Wayne’s first and last payments C. how much his interest payments increased D. at what point the interest and principal payments were just about equal. B “Dad,” I say one day …..take a trip. Why don’t you fly and meet me?” My father h
22、ad just retired……….. His job filled his day, his thought, his life. While he woke up and took a warm shower, I screamed under a freezing waterfall Peru. While he tied a tie and put on the same Swiss watch, I rowed a boat across Lake of the Ozarks. My father sees me drifting aimlessly, nothing to sh
23、ow for my 33 years but a passport full of funny stamps. He wants me to settle down, but now I want him to find an adventure. He agrees to travel with me through the national parks. We meet four weeks later in Rapid City. “ What is our first stop?” asks my father. “What time is it?” “Still don’t
24、have a watch?” Less than an hour away is Mount Rushmore. As he stares up at the four Presidents carved in granite(花岗岩), his mouth and eyes open slowly, like those of little boy. “Unbelievable,” he says, “How was this done?” A film in the information center shows sculptor Gutzon Borglum devoted 14
25、 years to the sculpture and then left the final touches to his son. We stare up and I ask myself, Would I ever devote my life to anything? No directions, I always used to hear those words in my father’s voice. Now I hear them in my own. The next day we’re at Yellowstone National Park, where we ha
26、ve a picnic. “Did you ever travel with your dad? I ask. “Only once,” he says. “ I never spoke much with my father. We loved each other---but never said it. Whatever he could give me, he gave.”> The kast sebtebce----it’s probably the same thing I’s say about my father. And what I’d want my child
27、to say about me. In Glacier National Park, my father says, “I’ve never seen water so blue.” I have, in several places of the world, I can keep traveling, I realize--- and maybe a regular job won’t be as dull as I feared. Weeks after our trip, I call my father. “The photos from the trip are won
28、derful,” he says.” We have got to take another trip like that sometime. I tell him I’ve learn decided to settle down, and I’m wearing a watch. 24. What does the author realize at Mount Rushmore? A. His father is interested in sculpture B. His father is as innocent as a little boy C. He shou
29、ld learn sculpture in the future D. He should pursue a specific aim in life. 25. From the underlined paragraph, we can see that the author________. A. wants his children to learn from their grandfather B. comes to understand what parental love means C. learns how to communicate with his father
30、 D. hopes to give whatever he can to his father 26. What could be inferred about the author and his father from the end of the story? A. The call solves their disagreements B. The Swiss watch has drawn them closer C. They decide to learn photography together. D. They begin to change their atti
31、tudes to life 27. What could be the best title for the passage? A. Love Nature, Love Life B. A Son Lost in Adventure C. A Journey with Dad D. The Art of Travel C Time Travel If you could travel in time, where would you go? Perhaps you would watch an original performance of a Shake
32、speare’s play in Elizabethan England ? What about hanging out with Laozi in the Spring and Autumn Period? Or maybe you’d voyage far ahead of the present day to see what the future holds. The possibility of time travel is indeed appealing. Stories exploring the subject have been around for hundreds
33、 of years. Perhaps the best known example is science fiction novel The Time Machine, which was written by H.G.Wells and published in 1895 for the first time. It was adapted into at least two feature films of the same name, as well as two television versions, and a large number of comic book adaptati
34、ons. It is generally credited with the popularization of the concept of time travel using a vehicle that allows an operator to travel purposefully and selectively. The term “time machine”, coined by Wells, is now universally used to refer to a vehicle transporting people into the far future. But co
35、uld time travel actually be possible? Some scientists say yes, in theory. They propose using cracks in time and space called “wormholes”, which could be used as shortcuts to other periods.Einstein’s theory of relativity allows time travel in extreme circumstances.And British physicist Stephen Hawkin
36、g says you could travel into the future with a really fast spaceship—going at nearly the speed of light.Though building such a spaceship would of course be no simple task. Even if you could travel into the past, there is something called the “grandfather paradox”.It asks what would happen if a tim
37、e traveler were to go back in time and have his own grandfather killed for some reason, and therefore prevent himself from being born.If the time traveler wasn’t born, how would he travel back in time? And would you really like to visit the future?In H.G.Wells’ book, the main character travels int
38、o distant time where he arrives at a beach and is attacked by giant crabs. He then voyages 30 million years into the future where the only living thing is a black object with tentacles(触角). If that’s what’s in store, maybe we are better just living in the present day after all. 28. The novel The Ti
39、me Machine mentioned in Paragraph 2 aims to show___________. A. People’s interest in time travel B. the special feature of the book C. the long history of time travel D. the contribution of H.G.Wells 29. Einstein’s and Hawking’s theories_________. A. have similarities in many ways B. push t
40、he invention of the first spaceship C. have proved wrong by some time travelers D. suggest the possibility to invent the time machine 30. In Paragraph 4,“grandfather paradox” probably refers to the idea that__________. A. the traveler is prevented from meeting his grandfather B. the traveler g
41、oes back in time to seek for his grandfather C. the grandfather's death makes the traveler's birth impossible D. The reunion of the traveler and his grandfather brings happiness 31. According to the passage, what is probably the author’s attitude towards time travel? A. Unclear B. Skeptical
42、 C. Supportive D. Unconcerned D In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing indust
43、ry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. Ne
44、w challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the “phone rage”---- caused by del
45、ays in answering calls, being cut off in mid-conversation or left waiting for long periods. “Many people do not like talking to machines,” says Dr, Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to
46、establish instant and good relationship with then. The aim is to make the customer feel they know you and that you can trust them – the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” Recommended ways of creating customer delight include: under-p
47、romising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complai
48、nts. Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you
49、 must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case). Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, w






