Asking-and--Answering-Questions演示.ppt

EnglishAcademicStudyInternationalConferenceAskingandAnsweringQuestionsQuestionandAnswerSessionIntroduction ItisarrangedformostoftheinternationalItisarrangedformostoftheinternationalconference,usuallyheldaftertheconference,usuallyheldafterthepresentation.presentation.Awell-preparedandsuccessfulQ&AhasAwell-preparedandsuccessfulQ&Ahasmanyadvantages:manyadvantages:toclarifypointstoclarifypointstogainadditionalinformationtogainadditionalinformationtoshowsharedinsightstoshowsharedinsightstoincreaseretentionofinformationtoincreaseretentionofinformationtoshowinterestinthespeechandsubjecttoshowinterestinthespeechandsubjecttopromoteatwo-wayexchangesofideas.topromoteatwo-wayexchangesofideas.BoththepresenterandthesponsorcouldBoththepresenterandthesponsorcouldreceivevaluablefeedbackinformationaboutreceivevaluablefeedbackinformationaboutaudiencereactiontothesubjectoftheaudiencereactiontothesubjectofthespeech.speech.PreparationMaintaincontrol:Anticipatetheunexpected.Planaheadasmuchaspossible.TypesofQuestions:AskingforconfirmationAskingforconfirmationDemandingmoredetailsDemandingmoredetailsAskingforcommentsandsuggestionsAskingforcommentsandsuggestionsonsomerelevantissues,ideasoronsomerelevantissues,ideasordesigns.designs.TipsofListeningtoQuestionsAlwaysallowtimeattheendofthepresentationforquestions.Questionsdonotmeanyoudidnotexplainthetopicgoodenough,butthattheirinterestisdeeperthantheaverageaudience.Makesureyoulistentothequestionbeingasked.Ifyoudonotunderstandit,askthemtoclarify.TipsofAnsweringthequestionWhatsthebestkindofanswer?Short.Simple.Concise.RepeatquestionAnswersthatlast10to40secondsworkbest.Whenanswering,directyourremarkstotheentireaudience.Ifsomeonetakesissuewithsomethingyousaid,trytofindawaytoagreewithpartoftheirargument.Yes,Iunderstandyourposition.Imgladyouraisedthatpoint,but.DontpraisequestionsAvoidsaying“Thatwasagreatquestion,”or“Goodquestion.”Keepcoolifaquestionerdisagreeswithyou.Giveconclusionafterthequestionandanswer.“BeforeImakesomeconcludingremarks,whohasaquestiontoask?”ChallengesLoadedquestionDontansweraloadedquestion;defuseitbeforeyouanswer.CommentinsteadofquestionInterruptwith“Thanksforyourcomment.Nextquestion?”HostilequestionHeadthemoff.Getrighttotheissues.Therearenoquestions?Turnthetables.Tips for Q&A Sessionfor a speaker Tochooseyourquestioners,listenTochooseyourquestioners,listencarefullytothequestions,welcomecarefullytothequestions,welcomethequestion,checkifyouhavethequestion,checkifyouhaveunderstooditbyrephrasingorunderstooditbyrephrasingorclarifyingit,andthenclarifyingit,andthenrespondbriefly,respondbriefly,clearly,andpositivelyclearly,andpositively.Whenyou.Whenyoufinallyfinishyouranswer,checkthatfinallyfinishyouranswer,checkthatthequestionerissatisfied.thequestionerissatisfied.AspeakershouldanswerthematAspeakershouldanswerthematoncewhileaquestionraised.Havingaoncewhileaquestionraised.Havingagoodmasterofprofessionalgoodmasterofprofessionalknowledgeisnotenough.Aspeakerknowledgeisnotenough.Aspeakershouldalsohaveagoodabilitytoshouldalsohaveagoodabilitytorespondquicklyandexpressideasrespondquicklyandexpressideasclearly.clearly.RemembertochooseyourRemembertochooseyourquestionersquestionersfromdifferentareasofthefromdifferentareasoftheconferencehallconferencehall,whichwillmakea,whichwillmakeagoodimpressiononyouraudience,goodimpressiononyouraudience,foritmakesmembersoftheaudienceforitmakesmembersoftheaudiencefeelthatyouarebeingcourteousbyfeelthatyouarebeingcourteousbygivingpeopleequalopportunitiestogivingpeopleequalopportunitiestoaskaquestionaskaquestionBefore answering a specific question Before answering a specific question directly,youd better directly,youd better repeat or repeat or paraphrase the questionparaphrase the question,which can,which can benefit both the audience and yourself.benefit both the audience and yourself.It usually occurs that some of the It usually occurs that some of the audience might have missed the audience might have missed the question.On the other hand,repeating question.On the other hand,repeating or rephrasing,or clarifying the question or rephrasing,or clarifying the question gives you a little extra time to check if gives you a little extra time to check if you have understood the question and you have understood the question and to think of an answer.This will make to think of an answer.This will make your answer more complete and to the your answer more complete and to the point.point.Generally,Generally,about five to ten minutesabout five to ten minutes are plenty are plenty of time to adequately answer a question.of time to adequately answer a question.Avoid looking at the floor or ceiling while Avoid looking at the floor or ceiling while questions are being asked,which is impolite.If questions are being asked,which is impolite.If you dont understand a question,make the you dont understand a question,make the questioner repeat it.Welcome the question by questioner repeat it.Welcome the question by saying saying “thank you”“thank you”or commenting on it saying or commenting on it saying“Thats a good question”“Thats a good question”or or“Thats a“Thats a challenging question.”challenging question.”SometimesthequestionraisedisSometimesthequestionraisedisimproper,whichmightbeimproper,whichmightbeembarrassing.Tothesequestionsembarrassing.Tothesequestionsyoushouldknowhowtoavoidgivingyoushouldknowhowtoavoidgivingadirectanswer.However,youshouldadirectanswer.However,youshouldnotkeepsilentorsaysomethingnotkeepsilentorsaysomethingrudetothequestioner.rudetothequestioner.IfyoudonnotknowtheanswertoaIfyoudonnotknowtheanswertoaparticularquestion,simplyadmitthatparticularquestion,simplyadmitthatyoudonotknow.Saysomethinglikeyoudonotknow.Saysomethinglikethis,this,“Imsorry.Idonthappentoknow“Imsorry.Idonthappentoknowtheanswertothatquestion,butItheanswertothatquestion,butIll ll behappytocheckintoitforyou.”behappytocheckintoitforyou.”AnothertechniquetocopewiththisAnothertechniquetocopewiththissituationistodirecttheattentiontosituationistodirecttheattentiontoanotherexpertwhomayknowit.anotherexpertwhomayknowit.TipsforQ&ASessionforachairperson/moderatorAsamoderator,youshouldAsamoderator,youshouldstopstopwhileyoureaheadwhileyoureahead.Dontletthe.Dontletthesessiondrag.Itismuchbettertoendsessiondrag.Itismuchbettertoendwithquestionsunanswered,evenifwithquestionsunanswered,evenifthismeansstoppingshortofthethismeansstoppingshortoftheallottedtime,thantostandwaitinginallottedtime,thantostandwaitinginawkwardsilenceformorequestions.awkwardsilenceformorequestions.The chairperson should The chairperson should state his/her state his/her appreciation to close the question and appreciation to close the question and answer sessionanswer session.Wrap up the session.Wrap up the session by thanking the speakers for their by thanking the speakers for their answers and advice,and the audience answers and advice,and the audience for their questions and comments.Offer for their questions and comments.Offer additional resource information or your additional resource information or your contact information to your participants contact information to your participants if time permits.if time permits.UsefulExpressionsfor chairpersons/moderators(主持人用语)Declaring the Q&A Session open(宣布提问开始)Id like to open it now and have a Id like to open it now and have a Question and Answer Session.During Question and Answer Session.During this session,Mr.Johnson,Mr.this session,Mr.Johnson,Mr.McDonough and I will be very happy to McDonough and I will be very happy to answer as many of your questions as answer as many of your questions as we could.If you could,please speak we could.If you could,please speak into the microphone.Were all being into the microphone.Were all being recorded here.recorded here.Ladies and Gentlemen,our Ladies and Gentlemen,our distinguished guest speakers have distinguished guest speakers have finished their presentations.We now finished their presentations.We now enter into discussion and share with enter into discussion and share with each other our different ideas.I hope each other our different ideas.I hope that all here present will feel free to that all here present will feel free to express your ideas and exchange express your ideas and exchange various opinions,so as to make this various opinions,so as to make this discussion a real success.Yes,the discussion a real success.Yes,the young man in the second row,please.young man in the second row,please.I see that we have 30 minutes for I see that we have 30 minutes for questions and answers.Please feel free questions and answers.Please feel free to raise your questions.If you can,to raise your questions.If you can,come to the floor microphone,e to the floor microphone,please.Now I think we have a few minutes for Now I think we have a few minutes for any questions that anyone might have.any questions that anyone might have.Who would like to lead off?Ok,we have Who would like to lead off?Ok,we have one,go ahead.one,go ahead.This is an opportunity for any questions,This is an opportunity for any questions,comments,or concerns you may have of comments,or concerns you may have of the speaker.That gentleman,do you have the speaker.That gentleman,do you have a question?Could you direct it to a question?Could you direct it to whomever?whomever?We have a few minutes for questions.I We have a few minutes for questions.I would like to invite any questions forwould like to invite any questions for Rashid KhaladiRashid Khaladi first because he is going to first because he is going to leave to catch a plane.Is your question forleave to catch a plane.Is your question for Rashid KhaladiRashid Khaladi?Would you go to the?Would you go to the microphone,please?microphone,please?Inviting questions(邀请听众提问)Our allocated time is almost up.Now I Our allocated time is almost up.Now I would like to answer one more.would like to answer one more.Are there any questions?Are there any questions?Any other questions?One more.Any other questions?One more.Any additional questions?Lets take this Any additional questions?Lets take this as the last question.as the last question.We have time for one more question.We have time for one more question.Whose will it be?Whose will it be?Next question?Next question?One last question before lunch.One last question before lunch.We have time for one more question,and We have time for one more question,and you get in.you get in.Concludingthequestionandanswersession(结束会议结束会议结束会议结束会议)Ok.Well,Im sorry to say that this session will have to stop Ok.Well,Im sorry to say that this session will have to stop here.Thank you for your interesting and illuminating here.Thank you for your interesting and illuminating questions.If you have other questions,we would be very questions.If you have other questions,we would be very glad to discuss them with you in spare time.glad to discuss them with you in spare time.If there are no more questions,Id like to thank the panel and If there are no more questions,Id like to thank the panel and give them a round of applause.give them a round of applause.Well,thank you for your questions.I hope this was as good a Well,thank you for your questions.I hope this was as good a session for you as it was for us.If you have any other session for you as it was for us.If you have any other questions,we will be up here for a few minutes right now questions,we will be up here for a few minutes right now before lunch.before lunch.Ok,well,thank you all for your attention and your time.I Ok,well,thank you all for your attention and your time.I appreciate it very much.I am sorry to say that this session appreciate it very much.I am sorry to say that this session will have to stop here.Thank your for your illuminating will have to stop here.Thank your for your illuminating questions.I would be very glad to discuss with you about questions.I would be very glad to discuss with you about any other questions after the meeting.any other questions after the meeting.Concludingthequestionandanswersession(结束会议结束会议)Ok.Well,Im sorry to say that this Ok.Well,Im sorry to say that this session will have to stop here.Thank session will have to stop here.Thank you for your interesting and illuminating you for your interesting and illuminating questions.If you have other questions,questions.If you have other questions,we would be very glad to discuss them we would be very glad to discuss them with you in spare time.with you in spare time.If there are no more questions,Id like If there are no more questions,Id like to thank the panel and give them a to thank the panel and give them a round of applause.round of applause.Well,thank you for your questions.I Well,thank you for your questions.I hope this was as good a session for hope this was as good a session for you as it was for us.If you have any you as it was for us.If you have any other questions,we will be up here for a other questions,we will be up here for a few minutes right now before lunch.few minutes right now before lunch.Ok,well,thank you all for your Ok,well,thank you all for your attention and your time.I appreciate it attention and your time.I appreciate it very much.I am sorry to say that this very much.I am sorry to say that this session will have to stop here.Thank session will have to stop here.Thank your for your illuminating questions.I your for your illuminating questions.I would be very glad to discuss with you would be very glad to discuss with you about any other questions after the about any other questions after the meeting.meeting.Thanks a lot.Why dont we conclude Thanks a lot.Why dont we conclude this session?Thanks for your patience this session?Thanks for your patience in allowing us to run a few minutes over.in allowing us to run a few minutes over.Certainly,if you have any other Certainly,if you have any other questions,the presenters are still here questions,the presenters are still here and there are also papers left on the and there are also papers left on the registration table.Thank you.registration table.Thank you.I think I I think Iveve got to draw this session to a got to draw this session to a close.But before that,Iclose.But before that,Iveve got to thank got to thank Ed Fredericks for Michigan OSHA for Ed Fredericks for Michigan OSHA for putting this session together and getting putting this session together and getting us all to come to talk.And thank you all us all to come to talk.And thank you all for joining us.for joining us.Any other questions?Well,we do appreciate your patience and willingness to share with us your experiences as well.I hope that you do enjoy the rest of the afternoon.Additional questions from anyone in the audience?If not,on behalf of the four of us,we greatly appreciate all of your interaction with is.UsefulExpressionsfor questioners(提问人用提问人用语语)Self-introduction(自我介绍)1.ImSeanGallagherfromNIOSH.ImSeanGallagherfromNIOSH.2.IamamanagerfrommobileOilIamamanagerfrommobileOilCorporation.Corporation.3.ImPresidentofChinaImPresidentofChinaEverbrightEverb