商务邮件的英文书写.ppt

Key phrases for business letters and emailsEditor：艾创(Archie)It is the first time that I had seen the Tower or any of the other famous sight.If Id gone alone,I could have seen nearly as much,because I shouldnt have known my way about.The weather was splendid on that day,as I thought was rare.I still remember some people told me that in Britain there was weather and no climate.At the same day,it might snow in the morning,rain at the noon,shine in the afternoon and be windy before the night falls.So I think I was lucky.I think the river trip was the best thing of all.London really came alive to me as we saw it from the Thames during that wonderful journey down Greenwich.It was all tremendous excitinga day that I shall never forget.Dear Mr.Seaton,Thank you very much for taking me with you on that splendid outing to London.Thank you for giving I such a great birthday treat.Yours sincerely,Linda ChenGreeting（问候语）Opening（开场）Main part（正文）Pre-closing（结束语）Farewell（再会）Signature（署名）A templateGreeting and farewell1Greeting and farewell Dear(first name),Hello(first name),Hi(first name)Dear Mr/Ms(+surname)(British English)Dear Sir/Madam(British English)Ladies and gentlemen(American English)Hello/Hi(+first name)(informal)Best,Best wishes,(Best)Regards,YoursYours sincerelyYours faithfullyYours sincerelySee you soonOpenings2OpeningsIntroductionYou may recall that we met last week.In the course of the conversation you mentioned.I recently read your article/advertisement I was given your name by name Who suggested that.ReferenceThank you for your letter/email/message ofdate concerning/about I enclosing/enquiringI have received your letter/email of dateFurther to/With regard to/Regarding/Withreference to On the subject ofIn terms ofIn response toAccording to my records,Re your email.I am pleased/sorry to hear/!earn that.I note that OpeningsPurposeI am writing to request/enquire/inform/check/inform/ask.Just a quick email to.Social openingsSometimes it is appropriate to write a social phrase,similar to an expression that would be used in a face-to-face meeting:How are You?Hows life?Howre things?Whats the weather like?Its awful/terrible/depressing here.Its great/beautiful/marvelous here Its sunny/really hot I bitterly coldMain part 3The precise phrases will,of course,depend on the purpose of the email.Below are the key phrases for some typical purposes in addition,these key phrases can be used at the beginning of paragraphs to signal your intentions.RequestingI would be grateful if you could I would appreciate it if you could could you please send/supply I confirmPlease send/supply I confirmInformingI am pleased to inform youI would like to inform youI am now in a position to inform you I confirmOfferingI can/am able to I would like to offer you/provide you with If you wish,I would be happy to.Would you like me to.Shall I.Do you want me to.Main part Expressing wishesI would(very much)like to place the followingorder/organize a meeting I(particularly)want to.I(do)hope.I require/need.It would be great to.I would prefer not to.I would rather notI am reluctant toAsking for clarificationIt is not clear whetherI am not sure if.Could you clarify/supply us with more informationAm I right in thinking.Could you please explain what you mean by,?Main part Providing documentationI am enclosing/attaching.I enclose/attach.Please find enclosed I attached.ConfirmingIf I hear nothing to the contrary,I shall assume that.I hereby confirm.I am able I pleased to confirm.Drawing attention and remindingI would like to point out.May I draw your attention to.Please note that.AgreeingI am willing toI agree to.I am happy to is acceptable/fineMain part Disagreeing and refusing requestsUnfortunately,I am unable toI am unwilling to I cannot agree with I to that.Asking for approvalWe hope that our solution will be to your satisfaction I meet with your approvalWe hope that you will have no objections to Making suggestionsI propose I suggest that.I would(strongly)advise/recommend.It is advisable.You might consider.Might I suggest that ApologizingI am/was sorry to hear/learn that.I apologize forPlease accept our apologies forI regret thatMain part Expressing urgency and necessityI should like to remind you.It is obligatory I necessary forYou are obliged(by law)to/it is required(by law)toYou must I have to.It is of the utmost importance thatOn no account.Under no circumstances.It is important I vital/essential.at your earliest convenience.as soon as possiblewithout further delay.by return of post.by Friday I the end of JanuaryGiving good newsI am delighted to inform you I hear that.You will be delighted to hear that.Youll be happy to hear that.Main part Giving bad newsI regret to inform you that.,.Unfortunately,I am afraid.Im sorry butExpressing disappointmentI was disappointed to hear your decision.I am very sorry that you feel that I unable toRefusing politely1(fully)appreciate your point of view I difficultiesbutIm afraid that we are not in a position to.Regretfully,1 have to inform you that We realize this is not ideal However.ThreateningIf you do not.,I shallUnless you.,I shall be forced to place the matter in the hands or our lawyersMain part Giving assuranceI assure you/give you my assurance that.You may rest assured that.I shall/will do my utmost to ensure that Expressing need for confidentialityPlease treat this as strictly confidential/in the strictest confidenceI should be grateful if you would handle this matter with discretionGuaranteeing confidentiality/discretionAny information will be treated as strictly confidentialThe matter will be handled with discretionAcknowledging actions and instructionsI note that you have.I have received/taken delivery ofI note that 1 must.RemindingMay I remind youI would like to remind you.Just to remind you.Dont forget to.Main part Expressing confidence and hopeWe are confident that.We trust/hope that you willWe expect/anticipate/forecast/think/envisage/believeExpressing certainty，probability,possibility,improbability,impossibilityIt is certain that.There is no doubt that.I am confident that.It is likely I probable I possible that There is some doubt as to whetherIt is unlikely that.It is impossible for us toCongratulatingI would like to take this opportunity to congratulate you on.I would like to congratulate you on.Congratulations on.Main part WhatThe next steps are as follows.The plan for the next phase is.We expect to move forward as followsWe are now in a position to WhoTherefore I would be grateful if you could Could you please confirm that you can We would appreciate if you couldWhenThe deadline for receiving the information is.The timetable for project completion is We would like to finish this phase by We must/have to/need to finish/complete.by.Next stepsPre-closing4Pre-closingOffering further assistanceDo not hesitate to contact us again if you requirefurther assistance.If you have any further questions,please contact me.Let me know if you need any more help.Please contact me if I can be of further assistance.Friendly sign-offI look forward to meeting/seeing you next week/in January.I am looking forward to meeting/seeing you I look forward to/I am looking forward to hearing from you.I look forward to receiving your reportI am looking forward to receiving your order Looking forward to See youFinal thanksThanking you in advance.Thank you once again for your assistance.Thank you for your understanding in this matter.Thanks