2roomreservation.pptx

Unit 2 Room ReservationUnit 2 Room ReservationHotel EnglishHotel EnglishWhich department is responsible for room reservations?Teaching and learning aims:1.Knowing how to make a call to book a room for the certain client(s)2.Master and use the expressions used to provide you idea(s)of what you want.3Knowing how to ask others some certain things4.Practise yourself(students)listening,reading,speaking and translating ability.Studying(Teaching)proceduresTask:text Room Reservation(p22)1.(Ask students to)read the text silently,then answer the questions in Ex.3A.(p23)2.Analyze the text as checking the answers,and(ask students to)translate some expressions and sentences.language points:(1)The hotel will hold rooms for guests till check-out time on the day following the expected day of arrival.饭店将店将为客人保留房客人保留房间直至直至应到日的第到日的第二天下午。二天下午。Check-out time 结帐离店离店时间，一般在，一般在中午中午12点，点，现在很多酒店改在很多酒店改为下午下午2点前。点前。Text related informationHotel Room ClassificationHotel rooms mainly include:single room 单人房人房double room 双人房双人房standard room标准房准房(twin-bed room with bath,TWB)triple room 三人三人间suite room 套房套房特殊客房：如残疾人客房（特殊客房：如残疾人客房（Handling Room）内景房（内景房（Inside Room）外景房（）外景房（Outside Room）角角房（房（Corner Room）连通（通（Connecting room）相）相邻房房（Adjoining Room）套房（套房（Suite Room）：）：普通套普通套间（Junior Suite）豪豪华套套间（Deluxe Suite）立体套立体套间（Duplex Suite）总统套套间（Presidential Suite）床具种床具种类单人床（人床（Twin-size Bed）；）；双人床（双人床（Double-size Bed）：）：p大号双人床（大号双人床（Queen-size Bed）p特大号双人床（特大号双人床（King-size Bed）隐蔽床（蔽床（Murphy Bed）;婴儿床（儿床（Baby Bed）;加床（加床（Extra Bed）Rollaway Bed.Exercise 4B(p25-26):B.Match the guests requests with the reservationists response.n1D 2A 3F 4B 5C 6ETask:Dialogues Listen to Dialogue 1-A Room Reservation Call.(P17-18)Study(Explain)some important words and expressions,then(ask the students to)translate some sentences.language Points1.Be willing to help 表示愿意帮忙表示愿意帮忙 我能我能为你效你效劳吗？Can I help you?What can I do for you?How can I help you,sir?May I help you?Is there anything I can do for you?2.Id like to reserve a twin-bed room with bath,with a view,if possible.reserve=book/make a reservation3.For which date?请问都是哪几天？=Which date would that be?=When do you need the room?您什么时候需要客房？4.Hold on,pleaseSorry to have kept you waiting.Im afraid we only have two single rooms available at that time.Ask a guest to wait a minute 请对方稍候方稍候Just a moment,please.One minute/moment,please.Could you wait a minute,please.Hang on,please.to have done sb.doing-动词不定式的完成不定式的完成时态。available是后置定是后置定语，修，修饰rooms.意思是意思是可用房可用房间。5.We have no other vacancies.=we are booked out.Do you have any vacancies tonight?(Do you have a room available for tonight?)6.Could you tell me the room date,please?room rate 房价房价The current rate is$150 per night.现行房价是每个晚上行房价是每个晚上150美金。美金。Whats the rate per night?per night=one/a night:每一晚每一晚7.4oo yuan RMB per night per room,with breakfast.=4oo yuan RMB per night per room including breakfast.including+sth.=sth.included:包括包括We have six classes a day,including English.=We have six classes a day,English included.(我我们一天上六一天上六节课包括英，包括英语课在内在内)8.May I have your name,please?Ask about personal information 询问个人情况个人情况Could/Would you tell/give me your name?请问您您贵姓？姓？Could/May I have your name/address/telephone number/nationality/check-out time?您能告您能告诉我你的名字我你的名字/地址地址/电话/国籍国籍/结账离开离开时间，好，好吗？Do/Would you mind telling/giving me your name,please?我可以知道你的名字我可以知道你的名字吗？9.Well give you a phone to confirm the reservation.confirm the reservation预定确定确认10.We look forward to your coming.Farewell words 告告别语Thank you for calling us.多多谢你打你打电话来。来。Thank you for choosing us for your service.谢谢你你选择我我们为你服你服务。Thank you for using room service.感感谢您使用我您使用我们的客房服的客房服务。We are looking forward to serving you.我我们期待着期待着为你服你服务。Listen to Dialogue 2-Reservation of a Group Reservation.(P18-19)Study(Explain)some important words and expressions,then(ask the students to)translate some sentences.Language points:(1)Id like to modifychange 修正修正(2)chief officer of General Electric Company,shanghai Branch-办公室主任公室主任(3)chairman of the board董事董事长(4)upgrade the deluxe single to a junior suits.把豪把豪华单人房生人房生为小套小套间。(5)Could you pay 200 yuan more at the cashiers to guarantee the revised reservation?revised reservation修改修改预定定 Ask two pairs of students to read the Dialogue 1 and Dialogue 2 respectively.Give answers to exercise A,B,C and E(P19-21)Task:ListeningListen to the tape and do the exe.A,then check the answers.Listen to the tape and do the exe.B,then check the answers.Listen to the tape and do the exe.C,then check the answers.Task :Translating 1.Translate the following into Chinese.P27-28 We have special bedrooms for the handicapped which all have a wide door into the bathroom with appropriate washing and toilet facilities.p 我我们有有专供残疾人使用的卧室，卧室通往供残疾人使用的卧室，卧室通往卫生生间的的门都非常都非常宽敞，敞，卫生生间里有适合残疾人使用的盥洗里有适合残疾人使用的盥洗设备。Besides,there are no steps between the street and the entrance to the hotel.There is a special lift from the car park to the first floor,and lifts are all wide enough to take a wheelchair.p此外，从街道通往此外，从街道通往饭店大店大门辟有无辟有无阶梯通梯通道。从地下停道。从地下停车场到底楼有到底楼有专用用电梯，梯，电梯梯门都很都很宽敞，可供敞，可供轮椅通椅通过。assignment2.Translate the following sentences into English.1)晚上好，晚上好这里是和平里是和平饭店店预订处。请问您需要什么？您需要什么？p Good evening.Peace Hotel Reservation.May I help you?/What can I do for you?/Can I help you?2)您想住什么您想住什么样的房的房间？我？我们饭店店设有有单人人间、双人、双人间、套房、豪套房、豪华套房以及套房以及总统套房。套房。p What kind of room would you like?We have single rooms,double rooms,suites,deluxe suites and a Presidential Suite.3)我想我想预订一一间既既带淋浴又淋浴又带浴缸的套浴缸的套间。p Id like to make a reservation for a suite with both shower and bath.4)那几天我那几天我们有空房。有空房。pWe do have a vacancy for those dates.5)现行房价是每个晚上150美金。p The current rate is$150 per night.6)请告诉我您的到达日期和离开日期，好吗？pMay I have your arrival date and daparture date,please?7)我想确认/取消预订。pId like to confirm/cancel a reservation.8)我们期待您的光临！p We look forward to your arrival./We look forward to seeing you./We are looking forward to your coming.assignments1.翻翻译以上以上7个句子。个句子。2.Words：熟背房：熟背房间类型的型的单词3.dialogue one：熟背：熟背4.dialogue two：熟：熟读ThanksThanks