供应商管理和选择.pptx

1 1“Supply Chain Management Handbook”Supplier Selection and Capability Assessment ModelIAQG Leader:Christian Buck SafranIAQG Leader:Christian Buck SafranUpdated:June 2008Updated:June 20082 2ObjectiveTo provide a common Model to Select a Supplier and/or Assess the Capability of a Supplier to achieve sustainable On Time&On Quality delivery objectivesSupplier Selection and Capability Supplier Selection and Capability Assessment ModelAssessment Model3 3Common understanding of the scope Common understanding of the scope of Supply Chain(Process)of Supply Chain(Process)Whether one performs recurrent deliveries,single shot program,Whether one performs recurrent deliveries,single shot program,projects or aftermarket customer support services,the general projects or aftermarket customer support services,the general supply chain processes required to deliver to the end customer supply chain processes required to deliver to the end customer are the same.are the same.Supply Chain:Supply Chain:That collection of Processes which leads to the arrival of the right That collection of Processes which leads to the arrival of the right parts&the right data in the right place at the right time to the right parts&the right data in the right place at the right time to the right quality standard,through the whole value chain.quality standard,through the whole value chain.CustomerRequirementsDeliverablesTo CustomerDesignMakeBuyIntegrate&TestDeliverSellSupport Plan&Manage4 41.Sales,Master Scheduling&Sequencing2.Contract requirements flow down(Customer related process)3.Design and development4.Suppliers sourcing selection&approval(Purchasing process)5.Plant,material,skills,capacity planning&scheduling(Planning of product realisation)6.Order Management and logistic(Internal/external)7.Manufacturing and inspection(Production and service provision)8.Supplier operational management and product validation(Purchasing process)9.Control of non conformities,corrective and preventive actions10.Customer Support(Control of service operations)11.Business Processes Performance Management and Customer Satisfaction MonitoringMapping:10 processes+1 transversal one Mapping:10 processes+1 transversal one Titles consistent with 9100 when possibleTitles consistent with 9100 when possible5 5ProcessesProcessesTitles and contentsTitles and contents 1-Sales,Master scheduling and Sequencing:1-Sales,Master scheduling and Sequencing:Balancing and Balancing and forecasting Medium-Long term customer demand with operational&forecasting Medium-Long term customer demand with operational&financial capabilities by optimizing sequence of operations,schedule and financial capabilities by optimizing sequence of operations,schedule and resources.resources.2-Contract requirements flow down:2-Contract requirements flow down:Managing Review and flow Managing Review and flow down of contract requirements from the customers,through all functions down of contract requirements from the customers,through all functions internally&to suppliers.internally&to suppliers.3-Design and development:3-Design and development:New product introduction activities New product introduction activities impacting supply chain performances including product and process impacting supply chain performances including product and process essential characteristics management,changes and obsolescence essential characteristics management,changes and obsolescence management.management.4-Supplier sourcing selection&approval:4-Supplier sourcing selection&approval:Make or buy process and Make or buy process and mapping of the supply chain responsibilities,including partners,mapping of the supply chain responsibilities,including partners,suppliers,Sourcing,Negotiating,&Contracting in line with Make or suppliers,Sourcing,Negotiating,&Contracting in line with Make or Buy strategy and Approving suppliers.Buy strategy and Approving suppliers.6 6ProcessesProcessesTitles and contents(continued)Titles and contents(continued)5-Planning of product realisation(Plant,material,skills,capacity 5-Planning of product realisation(Plant,material,skills,capacity planning and scheduling):planning and scheduling):Plan&optimize the use of resources and Plan&optimize the use of resources and means to meet operations planning at plant level.means to meet operations planning at plant level.6-Order Management&Logistic(internal&external):6-Order Management&Logistic(internal&external):Issuing Issuing orders,resolving unplanned events&following up till completion orders,resolving unplanned events&following up till completion including receipt.Collaborative Management of material,services&including receipt.Collaborative Management of material,services&information to&from the supplier;Optimizing material flow,stock and information to&from the supplier;Optimizing material flow,stock and inventory through the supply chain.,up to final customer delivery.inventory through the supply chain.,up to final customer delivery.Customer property included.Customer property included.7-Manufacturing&inspection(Production&service provision):7-Manufacturing&inspection(Production&service provision):Manufacturing and product integration processes,including inspection.Manufacturing and product integration processes,including inspection.8-Supplier operational management and product validation 8-Supplier operational management and product validation(Purchasing process):(Purchasing process):Operational monitoring and surveillance of Operational monitoring and surveillance of suppliers to ensure purchased products and services meet customer suppliers to ensure purchased products and services meet customer requirements(includes initial product validation).Working with suppliers requirements(includes initial product validation).Working with suppliers to continually raise their performance levels(Supplier Development to continually raise their performance levels(Supplier Development activities when required).activities when required).7 7Processes Processes Titles and contents(continued)Titles and contents(continued)9-Control of non conformities,corrective&preventive actions:9-Control of non conformities,corrective&preventive actions:Non conformance management and root cause analysis process for all Non conformance management and root cause analysis process for all business domains.Raising,notifying,deciding and acting to manage and business domains.Raising,notifying,deciding and acting to manage and prevent non conformities(product,processes,documentation,delays,prevent non conformities(product,processes,documentation,delays,etc.).etc.).10-Customer Support:10-Customer Support:Supporting the customer to ensure end user Supporting the customer to ensure end user satisfaction during in service phase(Maintenance&Repair,Spares,satisfaction during in service phase(Maintenance&Repair,Spares,Training and Documentation,Operating Data feedback and analysis).Training and Documentation,Operating Data feedback and analysis).This includes when applicable,supporting the customer during the This includes when applicable,supporting the customer during the product integration activities,up to delivery to the end user(Entry Into product integration activities,up to delivery to the end user(Entry Into Service).Service).TRANSVERSAL PROCESS:TRANSVERSAL PROCESS:11-Business Processes Performance Management and Customer 11-Business Processes Performance Management and Customer Satisfaction Monitoring:Satisfaction Monitoring:Survey,Consolidation and continual Survey,Consolidation and continual improvement of Supply Chain performance(Internal/External),risk and improvement of Supply Chain performance(Internal/External),risk and change management,overall decision process to meet customer change management,overall decision process to meet customer satisfaction and business objectives throughout Life cycle satisfaction and business objectives throughout Life cycle 8 8 Four domains:Process People&Organisation Tools&Data Performances MetricsFive levels of maturitySupplier AssessmentSupplier AssessmentA matrix for each process with:Expectation Supplier performance1:Undefined and not capable2:Defined and applied,but not 100%efficient or not applied everywhere in the company3:Defined,applied and effective4:Predictable 5:OptimisedItems for ImprovementAction Plan between supplier and customer 9 9Definition and content of the 5 levels:Definition and content of the 5 levels:1:Undefined and not capable(No Process,Methods,1:Undefined and not capable(No Process,Methods,Tools and/or inappropriate behaviours)Tools and/or inappropriate behaviours)2:Defined and applied:but not 100%effective or not 2:Defined and applied:but not 100%effective or not applied everywhere in the company(capable for low risk applied everywhere in the company(capable for low risk products and services)products and services)3:Defined,applied and effective:repeated satisfactory 3:Defined,applied and effective:repeated satisfactory performance capableperformance capable 4:Predictable:performance of proactive improvements 4:Predictable:performance of proactive improvements towards planned targets,but not systematically on all towards planned targets,but not systematically on all processes/areas/productsprocesses/areas/products 5:Optimised:best in class,continual improvement fully 5:Optimised:best in class,continual improvement fully deployed,involving all stake holders as part of company deployed,involving all stake holders as part of company culturecultureSupplier Selection and Capability Supplier Selection and Capability Assessment ModelAssessment Model101011 business processes identified in Supplier 11 business processes identified in Supplier Selection and Capability Assessment ModelSelection and Capability Assessment ModelDecision to Select or Not and/or Improvement Action Plan set-upSupplier assessment for Supplier assessment for 11 processes11 processesOther guidelines within Supply Chain Management Handbook may be used to support investigations to complete Improvement Action PlanApply weighting to each process as appropriate to Product,Customer,Risks,etc1111 Need to assess supplier capability may not be limited to selection phase.Need to assess supplier capability may not be limited to selection phase.IAQG model may be used at all stages of programme life(to identify risks IAQG model may be used at all stages of programme life(to identify risks and areas of improvement/supplier development)and areas of improvement/supplier development)Even if matrices remain the same for each programme phase(selection,Even if matrices remain the same for each programme phase(selection,development,series,support),content(details)of assessment will differ development,series,support),content(details)of assessment will differ(e.g;only process&methodology at selection before contract signed,(e.g;only process&methodology at selection before contract signed,detailed process and check of efficiency&results during development,detailed process and check of efficiency&results during development,change and risk management during series,).change and risk management during series,).Depth of assessment(from nothing to detailed review)may depend on Depth of assessment(from nothing to detailed review)may depend on risks and expectations.risks and expectations.Some business domains may not be assessed for a specific work Some business domains may not be assessed for a specific work package,product or service(e.g:Design and Engineering nor required for package,product or service(e.g:Design and Engineering nor required for a pure“built to print”product or Customer Support for a low tier suppliera pure“built to print”product or Customer Support for a low tier supplier Expectation level might evolve during programme life(e.g.2 at supplier Expectation level might evolve during programme life(e.g.2 at supplier selection,3 during development/industrialisation,4 at start of series selection,3 during development/industrialisation,4 at start of series production and ramp up or Entry Into Service):allows to measure maturity production and ramp up or Entry Into Service):allows to measure maturity and progress.and progress.Concept of Model useConcept of Model use1212Supplier SelectionProduct Development and IndustrialisationSeries ManufacturingIn service Support11.Business Processes Performance Management and Customer Satisfaction MonitoringContract signatureContract signatureStart series productionStart series productionEntry into ServiceEntry into Service1 Sales,Master Scheduling&Sequencing1 Sales,Master Scheduling&Sequencing5.Plant,material,skills,capacity planning&Scheduling5.Plant,material,skills,capacity planning&Scheduling5.Plant,material,skills,capacity planning&Scheduling4.Supplier sourcing selection and approval 4.Supplier sourcing selection and approval 4.Supplier sourcing selection and approval 4.Supplier sourcing selection and approval 2.Contract Requirements and Flow-Down2.Contract Requirements and Flow-Down2.Contract Requirements and Flow-Down2.Contract Requirements and Flow-Down3.Design and Development3.Design and Development3.Design and Development3.Design and Development7.Manufacturing and inspection7.Manufacturing and inspection7.Manufacturing and inspection7.Manufacturing and inspection8.Supplier Operational Management and product validation8.Supplier Operational Management and product validation8.Supplier Operational Management and product validation8.Supplier Operational Management and product validation 10.Customersupport 10.Customersupport 10.Customersupport6.Order Management and Logistic(internal/external)6.Order Management and Logistic(internal/external)6.Order Management and Logistic(internal/external)6.Order Management and Logistic(internal/external)9.Control of non conforming product,corrective and preventive actions9.Control of non conforming product,corrective and preventive actions9.Control of non conforming product,corrective and preventive actions9.Control of non conforming product,corrective and preventive actionsDeep assessment(Check of Process&Results)Process OverviewNew assessment(Change or Problem Management)1313Assessment matrices in joined Excel fileAssessment matrices in joined Excel file11 sheets,one per 11 sheets,one per business domainbusiness domainTitle and Definition of the Title and Definition of the Business DomainBusiness DomainContent for each level(from 1 to 5)and Content for each level(from 1 to 5)and each parameter(Process,People and each parameter(Process,People and Organisation,etc)Organisation,etc)1414Exemple of results synthesis(10.Customer support not assessed in this exemple)Expected capability levelExpected capability levelAssessement resultsAssessement results1515Exemple of results by area 16162 Contract requirement flow down Strength 1 Strenght 2 Strenght 3 Exemple of results summary:Processes with Strenghts3 Design and development Strength 1 Strenght 2 Strenght 37 Manufacturing and inspection Strength 1 Strenght 2 Strengh