清洁月报(中英文版).ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,page,*,*,Oct 2011,月度报告,Monthly Report,2011.,10,报告人：,Reporter:,page,2,1.,营运成果,Operational report,1.1 营运成果,Operational report,1.2 改进行动,Improvement action,1.3 增值服务,Value added service,1.4 额外服务,Extra item,2.,营运信息更新,Operating information updating,2.,1,组织结构及培训,Organizational structure and training,2.1.1 组织结构,Organizational structure,2.1.2 人员变动,Turnover of staff,2.1.3 人员培训,Training plan,2.2 营运方案,Operation scheme,2.2.1 预防性计划,Preventative planning,3.,客户反馈及行动计划,Consumer feedback and plan of a,ction,3.1 客户反馈,Consumer feedback,3.2 行动计划,Plan of action,营运内容,page,3,营运成果,Operational result,营运信息更新,Operating information updating,客户反馈及行动计划,Consumer feedback and plan of action,1.1 营运成果,Operational report,日常清洁工作能保持正常,Daily cleaning work was working properly,能给客户方提供一定的增值服务,Value-added service to the client,page,4,No.,事情描述,event description,处理方法,processing method,结果things pan out,1,员工清洁不能按要求完成,cleaners can,t be required to complete,专业人员培训,Professional training,进行中,In progress,2,清洁药剂及用具必须用颜色区分,cleaning agents can,t color coded,清洁用品颜色分类,Color-coded,已完成,Completed,3,男卫清洁状况明显提高,Man,s wash room significantly improve the cleanliness,对员工进行奖励,Award,继续保持,Continue to maintain,4,会议室内物品摆放标准未能达到客户要求,Meeting room items can not be required to complete,重新制定摆放标准,Mark standard again,已完成,Completed,page,5,1.2 改进行动,Improvement action,1.,3,增值服务,Value added service,1.4,额外服务,Extra item,page,8,营运成果,Operational result,营运信息更新,Operating information updating,客户反馈及行动计划,Consumer feedback and plan of action,支持服务经理,:1,Unit Manager:1,总部,:12,Headquarters:12,清洁主管,:1,Cleaning charge:1,清洁领班,:1,Cleaning foreman:1,2,.1.1,现场人员组织架构图,Organizational structure,分店员工总人数,1,9,All of Unit,主管人数,X,Cleaning charge,经理助理,X,Assistant Manager,领班人数,X,Cleaning foreman,员工人数,X,Cleaner,page,9,办公室,:2,Office:2,工厂,:2,Factory:2,办公楼,:4,Working Hall:4,经理助理,:,1,Assistant Manager:1,车间,:6,Working shop:6,外围,:1,Other area:1,机动,:1,Mobile staff:1,page,10,入职,New employee:,离职：,Separtion,：,2.1.2,人员变动,Turnover of staff,受训人员,Trainee,日期,Date,主题,Topic,所有清洁员工,All of,cleaner,10.11.,11,Oct,地毯护理和保养,Care and maintenance of the carpet,所有清洁员工,All of,cleaner,10.17.,17Oct,卫生间的清洁标准及要求,Cleanliness standard and requirements,of toilet,所有清洁员工,All of,cleaner,10.26.,26Oct,电梯的清洁及标准,Cleanliness standard of the elevator,培训记录,Training log,2.1.3,培训,Training plan,page,11,2.2.1,预防性计划,Preventative planning,序号,存在的风险,Subsistent risk,预防性计划,Preventative planning,执行人,Operator,结果,Result,1,黄线内清洁时存在安全隐患,Potential safety hazard of,clean at yellow l area,对清洁人员进行安全培训并严格执行,Make Safety training to all of cleaners,and enforce,主管,executive,已完成,accomplish,page,12,page,13,营运成果,Operational result,营运信息更新,Operating information updating,客户反馈及行动计划,Consumer feedback and plan of action,page,14,员工培训：,Traning of cleaner,：,HES,、服务礼仪、工作要求,HES,、,Service Etiquette,、,Requirement,3.1,下月计划,Plan of action,