Business Travel and Entertainment.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Business Travel and Entertainment,Learning Objectives,Meeting someone at the airport,Booking accommodation,Staying in a hotel,Eating in a restaurant,Attending a party,Invitations and thanks,Warm-up Activities,Have you ever met a foreigner at the airport or the railway station?What do you say when picking up a foreign guest at the airport?,When you have visitors(classmates,colleagues,customers,etc.),do you invite them out in the evening?If so,where do you invite themto your home,to a restaurant,or somewhere else?How formal are these occasions?,Sort the following advice into two lists,one for native speakers and the other for non-native speakers.,-Dont speak to fast.,-Dont feel inferior to a native speakers.,-Dont let native speakers dominate.,-Dont use idioms.,-Use simple,well-articulated language.,-Ask native speakers to slow down.,-Check frequently that you are understood.,-Dont use language as an instrument of power.,-Remind native speakers that you are using a second language!,-Interrupt and ask for clarification.,Listening Practice,Arriving for Dinner,.Listen to the conversation and answer the following questions:What will Monica drink and what will Carol like to have?How does Monica feel in England?,1.Arriving for Dinner.mp3,Booking Accommodation,.Listen and complete the following sentences.,2.Booking Accommodation.mp3,Philip wants to book some rooms for five nights from _.At first,Philip wants_ which are all on the same floor,but the receptionist says that they only have _.The double rooms have _ and bathrooms.And the sixth floor does not _.Finally,Philip gets three rooms that do not _ the city.Philip also booked _ that can hold 12 people.,Practical Sentences,Meeting someone in the airport,Excuse me,are you Mr.Bond?(Excuse me,you must be Mr.Bond).Im Patrick Henderson from HP Corporation.(Yes,Im pleased to meet you.),Pleased to meet you too.Welcome to Shanghai.(Thank you!),Ive been looking forward to meeting you.(Me too.),How was your journey/flight?(Not too bad/Very smooth/Pretty tiring/Exhausting!),Is this your first visit to Shanghai?(No,this is my second trip in Shanghai),Wed better leave for the hotel now.A car is waiting for us outside.,By the way,is there anything you want to do before we set off?(Id just like to make a quick phone call,if thats all right.),Would you like to have a drink or something before we go into town?(I prefer to have a cup of coffee.),Can I carry your one of your bags?(Yes,please.Thanks.),2)Booking Accommodation,Good morning,Garden Hotel.How may I help you?(Id like to book some double rooms for five nights from May 1,st,to 5,th,.Whats the daily rate?),Double rooms are RMB 300 per night.(What are the double rooms like?),All the rooms are overlooking the city.They have a balcony and bathroom.(Ok.Do you have a conference room I can reserve f or May 3,rd,?),We have a nice quiet room that can take 30 people.Would that be suitable?(That would be fine.),Can I have your telephone number?(Yes,its 4679 2385).,3)Staying in a Hotel,Checking in,Good morning,sir.Welcome to our hotel.(Good morning,I have got a reservation.Can you check it,please?My name is),Just a second,please.Yes,we have your reservation.Would you please fill the form,sir?,May I help with your bags?,Your room is on the third floor.Here is your key.I hope youll enjoy your stay with us.,Hotel service,Can I get breakfast in my room?,Can I have room service?,I need an early call tomorrow.Can you fix that for me?,Where can I make some copies.(Theres a photocopying room on the second floor,just opposite the lobby.),Can I make a long-distance call in the hotel?(You can make a long-distance call in your own room.),Do you provide laundry service?(Yes,do you need it right now?),Checking out,Heres your bill.Would you like to check and see if its correct?,Heres your change.Would you like me to call you a taxi?(Yes,please.),I hope to see you again.Have a nice trip./Have a nice day.(Thank you,goodbye.),Suggesting eating out or where to eat,Would you like to eat out/dine out tomorrow evening?,Shall we try that time-honored(,老字号,)restaurant on the corner of the street?,Why dont we find a place to get a bite?,Reserving or finding a table for dinner,A:Excuse me,could we have a table for two?,B:Im sorry,but the restaurant is full now.there will be a wait of about half an hour.Would you care to have a drink in the lounge while you wait?Ill let you know the moment we have a vacant table.,A:Id like to reserve a table for five for tomorrow evening.,B:What time would you like to have your table?,A:Have you got a reservation?,B:Yes,under the name of John Smith.,A:Excuse me,is there is a free table?,B:Sorry,were booked up tonight.,A:Would you mind sharing the table with that man?,B:Id prefer to sit aloneEating in a restaurant,Here is the menu.Are you ready to order?(Ok,can you help me with the menu?),Yes,of course.These are the starters,these are the main courses and these are the deserts.(Whats the specialty in this restaurant?What do you recommend?),What would you like for your starters?(Ill have the soup.),What would you like for the main course?(I think I will try the steak.),How would you like your steak done?(Rare/Medium rare/Medium/Medium well/Well done,please.),6)Invitations,Time,Would Tuesday evening suit you?,What sort of time?,Shall we say 8 oclock?,Lets say 8 for 8:30.,Thanking,Thank you for inviting me.Your house is lovely.,Thank you for inviting me.I had a very good time at the party.,Thank you very much.The food is delicious.,Thank you for everything.,7)Offering Comments,about a job,:,That must be rewarding/hard work/demanding/exciting/dull/boring.,about a film/show/play,:,That was terrific/well-acted/absorbing/intriguing/disappointing/boring/awful.,about a person at work:,He/Shes competent/hard-working/meticulous/methodical/conscientious/demanding/serious/lazy.,about a person socially:,He/Shes easy-going/chatty/talkative/extrovert/interesting/good company.,He/She has a(good)sense of humor.,He/Shes shy/quiet/introvert/hard to get to know.,about a subject/piece of news,:,Thats fascinating/surprising/astonishing/incredible/interesting.,Its upsetting/shocking/disturbing/depressing/worrying.,about a joke:,Thats funny/hilarious/not very funny/not a good joke/in bad taste.,Vocabulary Build-up,bellboy,侍者,porter,勤杂工,guesthouse,家庭旅馆,招待所,hard/soft sleeper,硬卧,/,软卧,information desk,问询处,left-luggage office,行李寄存处,laundry,洗衣店,;,洗衣服务,fitness center,健身中心,return(round-trip)ticket,往返机票,disturbing,令人不安的,hilarious,欢闹的,demanding,要求高的,苛求的,well-acted,表演到位,intriguing,引起兴趣的,meticulous,小心翼翼的,methodical,有系统的,conscientious,尽责的,chatty,爱讲闲话的,talkative,健谈的,introvert,内向的,extrovert,外向的,depressing,沉闷的,appetizer,餐前开胃点心,main course,主,/,正菜,starter,Culture Note,Chinese and American Dining and Wining,America is considered an individualistic society,whereas China is considered a collectivist society.The difference is represented in the activities of dining and wining.In China,everyone at the table shares the same dishes,drinks multiple toasts in unison,and everyone leaves the table at the same timeit would be considered rude for a few to continue to sit and eat after the others had left.,By contrast,dining out in America is an extension of the more individualistic quality of American culture.Everyone orders the dish of their choice,which they consume solely by themselvessharing a dish is a pretty unusual and common only among families.Drinking alcohol is optional,very much a personal choice.Moreover,at large banquets in America,people usually feel free to come and go if they have some business to attend to,and the remaining guests think nothing of continuing the meal without them.,Communicative Strategies,1)Tips for entertaining business partners,A shopping trip,A sightseeing tour,An evening at the theater,A good meal,Going bowling,2)Tips for understanding the difference between Western and Chinese meals,Way of eating,Drinking manners,Contents of the meal,The size of the meal,Names of dishes,Atmosphere of the eating place,Oral Practice in Class,Pair Work,How to invite and respond to invitation:Ask Ss to make up conversations in pairs according to the following situations.,Inviting someone to dinner,Accepting an invitation,Turning down an invitation,Making a phone call to a restaurant for a reservation,Commenting on the movie/food you just watched/had.,Group Work,List some special business and social etiquettes observed in China.Tell about your understanding of Chinese business culture and in what way that Chinese business culture is influenced by our cultural heritage?,Shopping,Having Dinner,Hosts,Greet your guests.,Take their coats.,Comment positively on their punctuality.,Introduce them to your partner.,Offer them a drink.,Ask them whether they have any trouble finding you.,Guests,Greet your hosts.,Present your hosts with gifts.,Accept a drink.,Tell them there was no trouble at all./Tell them you were lost but were helped by a passerby.,Role Play,Follow the steps in the checklists below to act out the subsequent situation.The hosts have invited the guests to dinner.The quests arrive an dare greeted when they ring the doorbell.,Case Studies,Read the following letter and consider the two questions:,Why do you think the professor became annoyed?,What do you think Frans response to Nancys questions will be?,Dear Fran:,I graduated from university several years ago and now I am a university English teacher.Last week my department sent me to the airport to meet a visiting American professor.When I met him at the airport he had two heavy suitcases and some smaller bags.He was an older man,in his sixties I think,and we couldnt find a luggage cart,so I wanted to help him with his luggage.Several times I offered to take one of the heavy suitcases from him,and each time he insisted that he could carry the suitcases himself.However,he seemed to be having some difficulty moving both of the suitcases,so at one point when we stopped and he put the suitcases down,I just picked one up.When I picked up the suitcase he said“I can handle these myself,”but I thought he was just being polite so I went off toward the van with the suitcase.However,when we got to the van he seemed annoyed with me,and he hardly spoke at all to me the whole way to our school.,why did he get upset with me?Was it wrong to try to help him with his luggage?,Sincerely,“Nancy”,A Debate,The Moot,:Do you agree with the viewpoint that it is advisable for senior citizens to live in an old-people home instead of living with their children?,The Affirmative:,It is easy for old people to communicate with their own age group.,Old people feel bad if they are a burden to their kids.,There is not much to do at home.,When children are not at home,a diseased old person is at a higher risk staying at home than in an old-people home,The negative:,They can enjoy the rue happiness of staying close to their children,grandchildren or even great grandchildren.,They can cook,baby-sit and do other housework for their children.,They can log on to the Internet or have other entertaining activities at home.,East and west,home is best,After-after Practice,Team Work,Do research together and find some of the trading partners of China.Give a brief introduction about one of these countries or regions including its general information(population,area,language and religion,etc.)fun facts,appearance,behavior and communication.,If needed,you may design a situation and act it out to illustrate your point.,Suggested Answers,Hints for Group Work:,Choose the restaurant thoughtfully.Entertain your clients at familiar places.Dont take chances with the quality of the food or the service.,Invite your client well in advance.Confirm the time and place on the day of the event Be clear that you are the host and will be paying for the meal.All you need to say is,“Id like for you to be my guest at lunch next week.”,Arrange ahead of time to have the server bring you the bill.,Arrive early.,Give your guest the prime seatthe one with the view.,The thoughtful host makes suggestions when it comes time to order.,The business discussion does not usually begin until everyone has ordered.,Hints for Case Study:,He(the American)is tired and irritable after a long flight.,He is a normally grouchy(,不高兴的,)person.,Americans place much emphasis on self-reliance.,He thinks its a mans duty to do the heavy work.,She(the Chinese)sees it as a host helping a guest.He sees it as a young woman trying to help a man.,Reference Books,新国际商务英语听说,（中），何光明编著,.,上海：上海教育出版社，,2005.8,商务英语听说,(,上,),，唐桂民，郭桂航主编,.,北京：高等教育出版社，,2003.1,商务英语听说教程,（第,3,册），戴红珍，宋梅主编,.,北京：清华大学出版社，北京交通大学出版社，,2004.10,跨文化交际技巧：如何跟西方人打交道,（教师用书），（英）斯诺（,Snow,D.,）编著,.,上海：上海外语教育出版社，,2004,文化碰撞中国北美人际交往误解剖析,，戴凡，,Stephen L.J.Smith,编著,.,上海：上海外语教育出版社，,2003,Internet Links,Business Entertaining,Manners,www.japan-