Firstimpression商务英语省公开课一等奖全国示范课微课金奖PPT课件.pptx

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Creat a Good First impression,1/50,Upon completion of this chapter,you will be able to know:,The concept of first impression,The way of leaving a good first impression on others,the importance of a good first impression,2/50,1.,Think about some adjectives to praise a person you met today?,2.What kind of person you think is easy to get along with at first sight?,3.Are you eager to know your first impression on others?,Warm-up questions：,3/50,What is first impression？,We have probably heard that it takes seven seconds to make a first impression and American saying“You never have a second chance to make first impression.”Well，What is first impression？,4/50,What is,first impression？,5/50,The first impression is a strong effect,a deep feeling or an image kept in peoples mind after they have met a stranger.,People judge the stranger immediately based on appearance and manners of a new person and form a positive or negative impression soon.,Concept,6/50,The research shows that within only five seconds,two strangers will establish an impression,which can affect their relationship.Such impression is so deep-rooted that it is hard to change later on,which will influence the feeling,opinion and judgment of each business partner.It will also determine whether the other side is profession,qualified or not and your desire to make further cooperation in the future.,Concept,7/50,A positive feeling at the first beginning is the half victory of the game,which can build interest and persuade potential,clients,to make a favorable,business,.,The first impression will last forever and influence the judgment towards person,s,or things later on.,The importance,of first impression,8/50,Its the f,ast,critical seconds that decide other peoples opinion on you based on your performance,behavior,dressing and manner,s,and tells what kind of person you are.,The importance,of first impression,9/50,Just Contrast:,A,positive,impression,will,arouse,interest and,trust in persons mind.It,can lead a,client,toward a favorable decision,.,A,negative,first impression will certainly be hard to erase,and ruin business because t,he,first,impression is a lasting,one,.It make,s,bad,impact on,your,clients.,Improper appearance can make a poor first impression,which may spoil the business you dont expect.,10/50,H,ow to make a good impression,?,11/50,Ti,p,1,:,Always smile,A smile can shorten the distance between people.A smile can make people feel at ease.A smile can create a good impression that you are a warm,positive and enthusiastic person.,12/50,Smile,Smile and the whole world smiles with you.Its fun,fast,and easy!But best of all,its a natural way to make yourself and others feel really good.,13/50,Enjoy the many benefits of a smile,Smiles improve your appearance.Charles Gordy once quipped:A smile is an inexpensive way to change your looks.,Smiles make things right again and say much more than words can.A smile lets other people know that youre prepared to be open to them.,14/50,Smiles create trust and rapport.A smile is a great way of establishing mutual feelings of being on the same level as others,whether that is one-to-one or in front of a group giving a presentation.A smile says Im OK,youre OK.,15/50,Smiles make you feel good.,Smiles make other people feel good.,A smile always looks good.Feeling nervous about the beauty or appearance of your smile is unnecessary.Trust that your smile makes you look great.,16/50,Story of Smiling Girl,17/50,Practice your smile,.,There is no harm in practicing your smile doing so will increase your smiling confidence,improve your sense of well-being and help you to learn which of your smiles are your best.Look at photos of yourself smiling,with a closed mouth,open mouth,and from different angles.,18/50,Which kind of smiles and poses make your face light up the most?Which smile displays your other features to their best possible advantage?To get a feel for how to make your eyes smile,stand in front of a mirror and practice smiling.,19/50,Smile Training,P,sychology,research shows thatit is proper to show 6-8 teeth when smiling.,20/50,Smile Traning,21/50,Smile Traning,22/50,Smile Training,把手举到脸前：,双手按箭头方向做“拉”动作，一边想象笑形象，一边使嘴笑起来。,把手指放在嘴角并向脸上方轻轻上提：,一边上提，一边使嘴充满笑意。,23/50,手张开举在眼前，手掌向上提，而且两手展开：,伴随手掌上提，打开，眼睛一下子睁大。,经常说“七、茄子、威士忌”等词。,Smile Training,24/50,应该防止微笑方式,25/50,Tip,2:,Be aware of your dress,The person with messy hair,dirty clothes and smelly shoes is said to be unproper and unprofessional in business situation,while a well dressed person is more likely to impress the buyer at the first sight,which is crucial to establish the business relationship.,26/50,Tip,3:,Hand gestures,Try not to use barriers such as folding your arms as this will make you look too defensive.Use nice open gesturessmile and maintain eye contact when you speak,because it can tell whether you are a,n,open,positive,easy going or introvertive,distant,negative person.,27/50,Step 4:,Project the right image,Create the right image,.,T,his will help you project confidence and encourage you and the other,clients,feel better at ease.,Remember you not only present yourself but also present your company.,28/50,Step 5:,C,all,client,s name,Remember and,call,client,s name.This show,s,that you have paid attention from the,beginning,catching the name during the introduction.,For example:,“,Sam,I hope to conclude our business to our mutual benefit,.”,It makes,the client,feel,that,he is,important,and,special,in your mind,.,29/50,Tip,6,:,Proper Language,Try to find something common between the two of you to talk so as to keep it flowing.,As first impression only last for few seconds,it seems that language is not comparably important.However,if you fail to leave a impressive first impression at the beginning,communication and language can greatly change the opinion that has been formed.Giving other complements and showing your politeness is always helpful.,30/50,Ti,p,7,:,Eyes contact,Maintain good eye contact.,The eyes are,windows,to,reveal the truth about your sincerity.,L,ook directly at the,clients,will,convey your sincerity,confidence and respect.,31/50,Ti,p,8,:,Watch your time,There is no excuse for running late.Leaving your home early in case of avoiding traffic jam,car accident or any unexpected circumstance.Arrive at least five minutes earlier.,32/50,Tip,9,:,Open your mind,If you talk to your client,you should be relax and friendly.Create a image that you are an approachable person.Then,the conversation will be smooth and sound.,33/50,A firm handshake will deliver your sincerity and respect to others.Its considered to be polite and show you interest to the business.,Tip,1,0,:,Firm handshake,34/50,How to make a good verbal impression,Be nature and try not to memorize the words you want to say,Avoid using too much“you know,”or“um”.Be relax and talk fluently.,Slang and dialect are not desirable in the formal situation.,Be a good listener.Sometimes,its better to keep silence rather than talking for no reason.,35/50,Case Study,1,Hand shake,An financial consultant constantly ma,de,phone call to one of his potential client,in order to sell his product.In the phone call he,wa,s so patientpassionate and polite that the client c,ould,not refuse him.Then,they ma,de,an appointment to meet.However,after the hand shake,the client said he had a very important meeting to attend and he left.The consultant fel,t,puzzled.The problem is during the process of handshaking,the consultants body is stiff,and his hand is cold with no facial expression,which is quite different when they have conversation on phone.,Question:Why the client refuse the constant?What can you learn from this passage?,Case Study,36/50,Case Study,2,A Chinese couple took U.S.United Airlines and returned to Shanghai in February,.The flight attendant tidied up the luggage compartment by moving their luggage position in order to let someone else put more luggage.The couple resisted“Why do you touch my things?”During the dispute,the husband repeated impatiently“You shut up”to the crew.The flight attendant felt so insulted that she was unable to proceed with her work,thus she called the police.Not until five armed U.S.policemen appeared in the aisle of the plane,did the couple realize the serious situation.Watched over by the policemen,the couple had to get off the plane,leaving their 12-year-old daughter alone on the plane.,37/50,This event has stirred up heated discussions on the Internet.With the prosperity of China,more and more people have the opportunity to go abroad,etiquette and civilization is becoming a new international language today.Please analyze the case and tell what lesson you have learned.38/50,Conclusion,The first impression once form can hardly change later on.Bad impression can deliver a signal of unprofession,negative and unqualified feeling,while good impression will help two sides to establish positive business relationship.Its crucial,expecially for business people,to represent a preferable first impression.,39/50,Exercises,1 Answer the following questions,What topics should you avoid when you meet someone for the first time?And what topics are better choices for such occasion?,Ans:Topics to avoid:religion,politics,Topics for the first time to meet:weather,sports,habits40/50,Exercises,2.,What is the key to a successful interview?,Ans:Try to create a good first impression.,41/50,Exercises,3.What are the ways that can ensure you to make a good impression?,Ans:Clothes are clean;wear appropriate clothes;make sure your nails,teeth and hair are clean.,42/50,Exercises,How do you form the first impression about a person?,Ans:Ways of talking,clothes and accessories,face,hair,posture,body shape.,43/50,Exercises,Article reading,First impression is always the most important thing when you meet a stranger.It takes just a quick glance,maybe five seconds,for someone to understand you when you meet for the first time.In this short time,the other person forms an opinion about you based on,your appearance,your manners and even your behaviors that tell them what type of person you are and your characteristics.,44/50,Exercises,Article reading,So,whether they are in your career or social life,its important to know how to create a good first impression.To make a good impression,we have to have deep confidence in ourselves.If you are calm and confident,the other person will feel more at ease and this makes a solid foundation of a good first impression.The next thing is your appearance.,45/50,Exercises,Article reading,Although physical appearance seems to be more important nowadays,dont get upset if you are not born pretty/handsome.Try presenting yourself appropriately,start with the ways you dress.Dress for occasions,do not dress for your own mood.Make sure,that you look clean and tidy as this help to make a good impression.,46/50,Exercises,Article reading,Well,the most important thing is a smile.“Smile and the world smiles too.”A warm and confident smile will put both you and the other person at ease.You have to look sincere and true while you are smiling.When it comes to making the first impression,body language as well as appearance speaks much louder than words.,47/50,Exercises,Article reading,Thus,stand tall,smile(of course),make eye contact,greet with a firm handshake.All of this will help you project confidence and encourage both you and the other person feel better at ease.Conversations should be short and sweet.Dont talk non-stop as this makes the other person bored.Try to find something common between the two of you to talk so as to keep,it flowing.,48/50,Exercises,Article reading,Your attitude is also what counts in a good impression.Stay positive,courteous and dont,start criticizing people or make sarcastic comments because this will spoil your image.,Question:,what can you do if you are not born pretty or handsome?,49/50,Thank You!,50/50,