饭店英语unit07.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,饭店,英语,Hotel,English,Hotel English,Unit Seven,Room Services,I Discovering Language,Im sorry.,Which sound?,/or/d/or/,Room Services,发音方法,I.Discovering Language,Which sound can you hear?,thirty,dirty;day,they;dare,there;dough,though,Read and Explore,/,or,/,or/d/,发音方法,Im thirty;my wife is thirty,too.,What day is it today?What are they doing?,There is not anything about the accident.,My cake is dough.,Read and Explore,/,or,/,or,/d/,II Introduction,Introduction,Room Services,Word Reference:,housekeeping department,客房部,housekeeper,客房服务员,proportion,比例,maintenance,维修,master key,万能钥匙,personal identification,表明个人身份,Do Not Disturb,请勿打扰,consumption,消费,expendables,消耗品,hospitality,热情好客,The housekeeping department must be the busiest and the most important one in a hotel.It has the greatest proportion of staffing and working hours to cover.A housekeeper is not only responsible for everyday housecleaning,but also required to inform routinely the front desk and other related departments of which room is vacant,or which room needs maintenance.,Introduction,A housekeeper,having a master key,can enter an occupied room only in case of emergency.Personal identification and a request for guests,permission are both needed before cleaning a room.Seeing the sign of,“,Do Not Disturb,”,you should clean the room at some other time in order to ensure the convenience for the guest.,Besides room cleaning,the housekeeper ought to check the consumption of the expendables in the room,such as things in the mini-bar,and make necessary supply timely.If there is anything wrong in the room,he should firstly inform the captain,who will decide which department ought to be reported to.,The housekeeping department has the most frequent contact with the guest.Thus showing hospitalities,making guests feeling at home,has a greater importance than offering convenient facilities.,III Lead-in Activities,Do you know?,Let me explain it to you,Room Services,Can you give the answers to them?,1.,Which department is the busiest and most important one,in a hotel?,2.,What is the responsibility of a housekeeper?,3.What should the housekeeper do before cleaning a room?,4.How long will it take to clean your room?Do you know the rate of room cleaning service?,5.What do you think of the service that is offered by a housekeeper?,Class activity,team work,IV Topic extension,Words and Expressions,Listen to the following dialogues.,Room Services,Words and expressions,tidy up,整理，收拾,shower,v.淋浴,pillow-case,n.枕套,hair-dryer,n.吹风机,volt,n.伏（电压单位）,converter,n.变压器,laundry,n.洗衣房,shrink,v.缩水,colorfast,adj.不褪色的,Dialogue I,H:,Housekeeping.May I come in?,G:,Yes.What is it?,H:,Im sorry to disturb you,sir,but Id like to clean the room.May I do it now?,G:,You see,Im quite busy at the moment.,H:,I,can come back later.What time would be convenient,sir?,IV Topic Extension,Making Up the Room,H=Housekeeper G=Guest,G:,Er,let me see.Im going to have my lunch at 12 oclock.Can you come at that time?,H:,Im sorry,sir.In Hyatt no cleaning can be done between 12:00 and 2:00 p.m.,sir.,G:,Oh,I see.Could you come between 4:00 p.m.and 5:00 p.m.?I think Ill be out then.,H:,I guess so.Sir,please put the room cleaning sign on your door knob before you leave in the afternoon.We will come and clean your room,then.,IV Topic Extension,G:,Ok.Thank you very much.,H:,You are welcome.Im sorry to have disturbed you,sir.,G:,Thats all right.Good-bye.,H:,Good-bye,sir.,IV Topic Extension,Dialogue II,IV Topic Extension,Asking for Room Service,G:,Is this Housekeeping?,H:,Speaking.May I help you?,G:,Id like to have someone tidy up the bathroom.Weve just showered,and its quite a mess.Whats more,the children have just played on the bed,so I want to have our sheets and pillow-cases changed.,H:,Yes,madam.May I have your room number,madam?,H=Housekeeper G=Guest,IV Topic Extension,G:,Ok,its 1603.By the way,I want to use my hair-dryer but its 110 volts.Can you offer me a converter?,H:,Yes,the housekeeper will bring it to you soon,madam.,G:,Thank you very much.,H:,Youre welcome,madam.Good night.,Dialogue III,IV Topic Extension,Laundry Service,H:,Good morning.Housekeeping.What can I do for you?,G:,Yes,I have some clothes to wash.Can you send someone to collect them?Room 1603,Nancy Smith.,H:,Yes,madam.The housekeeper will come soon.,(Several minutes later),H:,Housekeeping.May I come in?,G:,Yes,Id like to have these clothes sent to the laundry,please.,H=Housekeeper G=Guest,IV Topic Extension,H:,Certainly,madam.Have you filled out the laundry form?,G:,No.Where is it?,H:,Its in the drawer of the writing desk.,G:,Oh,I see.Could you wait a few more minutes?Ill fill it out now.,H:,Certainly,madam.,G:,Done.This blouse should be washed by hand in cold water or it might shrink,and I dont think the silk dress is colorfast,so that youd better dry-clean it.,IV Topic Extension,H:,All right,madam.,G:,When can I get them back?,H:,Tomorrow afternoon around 4 oclock.,G:,Thats fine.Thank you.,H:,You are welcome,madam.,V Oral Time,Translate the following sentences,please.,Act it out,Complete the dialogue.,Room Services,Situation A:,A guest of Room 1306 is going to have his suit cleaned,for there is a grease stain on it,so a housekeeper is sent to pick it up.,Act it out,Situation B:,Make a telephone call:Jim Norton wants to use his electric razor,but its out of power.So he calls room service for a transformer.,Act it out,To be continued,(Knocking on the door),H:Housekeeping._?,G:Come in.,H:Good evening._?,G:What do you mean by“turn down service”?,H:For”turn down service”,I,ll switch on certain lights,draw the curtains,make up your bed,empty the waste bin,G:Not now,please.We are going to have a gettogether with our friends here._?,H:Certainly,madam?Would you like me to put down the curtains for you?,G:_.That,s much better.,Complete the dialogue,H:Is there anything I can do for you?,G:Yes,I,d like to have 4 plates,8 glasses and _ to cut the fruit.,H:I,m sorry,madam.I can bring you the _,but knives can not be offered to guests.Do you mind if I take the fruit away and cut them for you?,G:_.You may take the fruit and bring them back with the plates.,H:Certainly,madam.I,m always at your service and wish you a good time.,G:Thank you.,H:Youre welcome.,Complete the dialogue,Mini-Dialogue,Check up,To be continued,(Knocking on the door),H:Housekeeping.,May I come in,?,G:Come in.,H:Good evening.,May I do the turn down service for you now,?,G:What do you mean by“turn down service”?,H:For“turn down service”,I,ll switch on certain lights,draw the curtains,make up your bed,empty the waste bin,GNot now,please.We are going to have a get-together with our friends here.,Could you come later,?,H:Certainly,madam?Would you like me to put down the curtains for you?,G:,Yes,please,.That,s much better.,Mini-Dialogue Check up,H:Is there anything I can do for you?,G:Yes,I,d like to have 4 plates,8 glasses and,a knife,to cut the fruit.,H:I,m sorry,madam.I can bring you the,glasses and the plates,but knives can not be offered to guests.Do you mind if I take the fruit away and cut them for you?,G:,It doesnt matter,.You may take the fruit and bring them back with the plates.,H:Certainly,madam.I,m always at your service and wish you a good time.,G:Thank you.,H:Youre welcome.,Mini-Dialogue Check up,Translation,1),下午,4,：,306,：,00,无法清理房间。,2),你能给我演示一下这个吹风机怎么使用吗？,3),客房服务员马上给您送过去，请稍候。,4),请告诉我们您要求什么时候将衣服送回？,5),您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。,Check up,1)No room cleaning can be done between 4:30 p.m.and 6:00 p.m.,2)Can you show me how to use the hair dryer?,3),Please wait a few minutes.The housekeeper will send it to you soon.,4),Please tell us when you want to get the clothes back.,5),A button came off your coat and the laundry has sewn on a new one for you.,Translation Check up,VI English around YouA story?,English is everywhere!,Room Services,Works like a Charm,A man approached a beautiful woman in a supermarket and asked her,“,You know,Ive lost my wife here in the supermarket.Can you please talk to me for a few minutes?,”,The woman asked him,“,Why?,”,“,Oh,you know,because every time I talk to a beautiful woman,my wife will appear out of nowhere!,”,Story,