酒店房务部客房部筹备开业要点.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,LOGO,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,无忧,PPT,整理发布,无忧,PPT,整理发布,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,Click to edit Master title style,*,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Contents,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,酒店房务部筹备开业要点,ROOMS PER-OPENING KEY POINT,北林女装,step,Front Office Section,前厅部分,1,Establish the front office department office,，,contain:office supply,、,office equipment and recruit the secretary.,筹建办公室的设立，包括：办公用品及办公设备、秘书的招聘,.,2,Contact with director of engineering,achieve the planar graph about area within jurisdiction of front office,check the hotel locale and report the difference plan(front office counter,concierge table,business center,operator,baggage office,hotel safety box etc.)especially focus the telephone communication system and report the rationalization idea.,与工程部总监联系，取得前厅部所管辖范围地平面设计图，到酒店工地现场察看，对不符合的部分提出修改方案特别是前厅柜台，礼宾司柜台，商务中心，总机室，行李房，酒店保险箱等），特别需要了解的是酒店电话机通讯设备的购买及安装情况，向总经理提出合理化建议,.,北林女装,Establish the organizational structure and manning guide,submit to executive human resource department and general manager.,制定本部门的组织架构图及人员编制方案，提交给行政人事部及总经理,.,4,Establish the vehicles policy and procedure during the hotel per-opening.,制定出酒店筹备期间车辆的使用制度及控制政策与程序,.,5,Establish the rules and regulations of the front office during the hotel per-opening.,制定出筹备期间前厅部的各项规章制度,.,北林女装,Establish the operate equipment list,service equipment purchase plan and printing material list report to financial department,compile the hotel extension number and total amount.,制定出前厅部开业所需要的各种营运设备，服务用品的采购计划及印刷品的印刷清单，并提交至财务部，编写酒店的分机号码，计算酒店的电话机需求总数,.,7,Comprehend the room type category establishment and proportion,establish the rooms level and the green tourism business scheme.,深切了解酒店各种房型的设施、面积与总经理及销售总监等讨论确定酒店的房间级别及经营方案、政策,.,北林女装,In view of rising hotel groups data and physical truth the hotel,make front office each positions functions,job description,policy and procedure.,根据瑞心酒店管理公司提供的材料结合本部门的实际情况，编写前厅部的各岗位、各职级员工的工作职能、工作描述及政策和程序,.,9,Consider with the financial department and computer system supplier about the hotel computer system,，,present the improvement,comprehend the telephone system and compose the telephone number list.,与财务部一起与电脑供应商研究酒店所购置的电脑系统对于前台的使用程度，对不完善的地方提出改进方案。深切了解酒店电话设备的配置情况，按各部门的使用要求编写酒店开业后电话号码表,.,北林女装,Confirm the report forms of the front office and report to the general manager,.,确定开业后前厅部各种表报的格式并提交总经理审阅,.,11,In view of rising hotel groups data make the staff training plan and establish schedule.,根据瑞心酒店管理公司提供的资料，编写培训员工的培训资料及制定课程表,.,12,Establish the staff recruit plan(manager and supervisor etc.),contain that staff amount,、,position,、,request,、,procedure,、,preliminary test,、,interview test,、,employ requirement.,制定招聘本部门员工（包括部门经理、主管等）的招聘计划，包括：招聘人数、职位、招聘条件、招聘程序、初试、复试的试题、录取条件及程序,.,北林女装,Discuss with all department director and manager about cooperate future work.,与各部门总监、经理讨论开业以后与各部门之间的工作配合问题,.,14,Collect the all of the service information to the guest for all departments,compose the service directory and printing after general manager check and approve.,收集各部门所能提供给客人的服务资料，编写酒店服务指南，待总经理审阅后由财务部安排印刷,.,15,Cooperate the hotel recruitment,practicable front offices staff and expansion the training plan.,配合酒店的统一招聘，把前厅部的招聘落实，员工到职后展开有系统的培训,.,北林女装,Confirm the sample with the purchase department(practicable the vehicles).,与财务部确定本部门采购物品的样品（落实车队的车辆采购）,.,17,Make the first year budget and hotel taking basis the sales budget report the chief financial officer(make the entire price about the front office control prior).,制定酒店开业后一年内前厅部费用预算及根据销售部提供的销售预算制定营业收入预算并上报财务总监（事前必须制定由前厅部所管理部分的所有收费价格）,.,北林女装,Schedule the staff three types of training:,安排前厅部的员工三种特别培训：,A,computer system and magnetic card systems,对酒店电脑系统及磁卡系统进行如何使用之培训,.,B,international telephone traffic training to operators.,安排总机房人员经行国际话务培训,.,C,guest check in institution basis on the police demand for all of staff(assistant manager and front office staff),安排有关人员（包括大堂副理及前台所有员工）对客人登记制度标 准的培训，要求公安局派人作专门培训,.,北林女装,Discuss the VIP guest service procedure with sales and marketing department,、,food and beverage department and housekeeping department include the policy and procedure after the general manager examine and approve.,与销售部、餐饮部、管家部等讨论接待,VIP,客人的服务程序，报总经理审批后归入部门的工作政策与程序文件中,.,20,Complete the forms put on the computer system,.,完成酒店开业后各种报表在电脑平台上的建立,.,21,Participation and formulate the room price.,参与酒店各种房价的制定,.,北林女装,Staff access to the site makes the simulation training.,员工进入酒店现场，在本工作岗位进行模拟操作培训,.,23,The staffs cleaning the work area(provide help the hotel per opening).,员工进行本部门所属区域的卫生清洁工作（协助酒店开荒）,24,Receive the department material,record and keeping,properl,领取酒店开业前厅部需用之材料，物品。并做好记录及妥善存储,.,25,Prepare the hotel opening ceremony.,酒店开业典礼的相关准备工作,.,北林女装,step,Housekeeping Section,客房部分,1,Establish the housekeeping department office contain:office supplyoffice equipment and recruit the secretary or clerk.,管家部筹建办公室的设立（包括办公用品、办公器材及秘书或文员招聘）,2,Contact with director of engineering,achieve the planar graph about area within jurisdiction of housekeeping department,check the hotel locale and difference plan report to the general manager and confirm the prototype room.,向工程总监索取管家部所辖区域的平面设计图并查看酒店施工现场的实际情况，如有不妥之处应及时向有关人员提出更改方案并上报总经理，督导业主尽快建立各种房间类型的样板间,.,北林女装,Establish the organizational structure and manning guide,submit to Executive human resource department and general manager.,根据酒店的规模，制定本部门的组织架构及人员编制，送行政人事部并上报总经理,.,4,Establish the rules and regulations of the housekeeping department during the hotel per-opening.,制定筹备期间管家部的各项规章制度,.,5,Report the purchasing list to general manager basis of hotel dimensions,food and beverage department establishment and total amount calculate the laundry equipment quantity,.,根据酒店的规模，餐饮设施，员工总人数等计算洗衣设备的需求量，列出采购清单提交总经理,.,北林女装,Establish the operate equipment list,equipment purchase plan and printing material list report to financial department.,制定本部门开业需用的运营设备、物品采购清单、所有印刷品的印刷计划送财务部,.,7,Report the linen purchase plan to financial department that all of the hotel linen(especially food and beverage department).,根据各部门（特别是餐饮部）制定并汇总到管家部的布草数量，整理出一份全酒店布草采购清单并送财务部统一采购,.,8,Report the uniform purchase plan to financial department that all of the hotel department staff and each level.,根据酒店总人数及各部门、各级别的实际情况，制定酒店的制服采购清单并送财务部,.,北林女装,In view of rising hotel groups data and physical truth the hotel,make housekeeping department each positions functions,job description,policy and procedure.,根据瑞心酒店管理公司的材料，结合本部门的实际情况、编写管家部开业后的各级员工的工作职能、工作描述及整个管家部的工作政策与程序,.,10,Make the staff training plan and schedule(separate each department,e.g.:floor,、,public area,、,linen room,、,service center,、,laundry room etc.).,编写管家部对员工培训内容及培训课程安排（分开每一个部分，如：楼层、公共区域、布草房、房务中心、洗衣房等）,.,北林女装,In view of rising hotel groups data make the staff training plan and establish schedule.,根据瑞心酒店管理公司提供的资料，编写培训员工的培训资料及制定课程表,.,12,Establish the staff recruit plan(manager and supervisor etc.),contain that staff amount,、,position,、,request,、,procedure,、,preliminary test,、,interview test,、,employ requirement.,制定招聘本部门员工（包括部门经理、主管等）的招聘计划，包括：招聘人数、职位、招聘条件、招聘程序、初试、复试的试题、录取条件及程序,.,北林女装,Cooperate the hotel recruitment,practicable housekeeping departments staff and expansion the training plan.,实施员工的招聘、员工到职后分部门对员工开展系统培训,.,14,Make the green plants rent plan conclude a contract with the supplier.,制定整个酒店开业时需用之绿色植物及花卉数量，并与绿植供应商洽谈酒店以后上述植物的供应情况,并争取签订合同,.,15,Confirm the equipment purchase sample with the purchase department and supplier.,与财务部及供应商确定管家部所采购营运设备、经营用品及清洁用品的样品,.,北林女装,Discuss with all department director and manager about uniform sample that all of the hotel department staff and each level,，,report to the general manager.,与各部门总监、经理讨论各部门、各级别之间的制服样稿，最后由总经理审定,.,17,Report to the financial department the housekeeping department first year budget.,制定酒店开业后一年内管家部的费用预算并提交财务部,.,18,Make the examination and check the staff training.,对在接受培训的员工进行考核，检查培训结果,.,北林女装,In view of rising hotel groups data make a construction quality acceptance check form for the entire housekeeping department control area.,根据瑞心酒店管理公司提供的资料，编制出一份接收整个管家部负责区域工程质量的验收检查表,.,20,Through the market research formulate a laundry price.,通过作大量的市场调查，制定客衣洗涤的收费价格,.,21,Check all items in the purchase,especially the uniform,schedule the staff measure gauge and modulation.,检查各种采购物品的到位情况，特别是员工制服，安排各部门员工量尺，需要更改时即使提出更改方案,.,北林女装,follow-up and check the laundry equipment,make an operation training after assement.,跟吹、检查洗衣房设备到位及安装情况。如设备安装完毕，则安排供应商对洗衣房员工经行操作设备的培训,.,23,Acception and check housekeeping department area,report the engineering imperfection to general manager,接收、检查本部门所属区域工程有缺陷的地方做成清单上报总经理及业主处理,.,北林女装,Deal with staff cleaning the work area(include guest rooms,public area,lobby marble and pillars polishing,waxing and crystallization).,安排本部门员工到自己的工作岗位清理卫生（包括楼层服务员对客房的清理，公共区域员工对公共区域的清理，特别是大厅地面、立柱等喷磨、抛光、打蜡、结晶等）,.,25,Receive the department material,record and keeping properly.,领取开业所用的一切物品摆放。存储并做好记录,.,26,Staff access to the site makes the simulation training.,各部位员工在本岗位做好模拟演练,.,27,，,Prepare the hotel opening ceremony,.,酒店开业典礼的准备工作,.,北林女装,26,2010,2010,年,5,月,26,日,北林女装,