酒店前厅接待Reception.ppt

YOUR SITE HERE,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,LOGO,Unit 2,Reception,入住登记的操作流程,识别客人有无预定,排房定价并完成入住登记记录,确认付款方式,完成相关手续,建立相关资料表格,房态,住客房：,Occupied Room,空房：,Vacant and Available for Sale,当日离店房：,Check-out Room,待修房：,Out-of-order,保留房：,Blocked Room,支付方式,许多酒店在接收付款时会声明：个人支票恕不接受（,Personal check are not accepted,）,一般较为著名的国际通用信用卡：,维萨卡,/,签证卡：,Visa(VS),美国运通卡：,American Express(AE/Amex/AX),万事达卡：,Master Card(MC),词汇,黑名单：,black list,身份证：,ID(identification)card,服务费：,service charge,签名：,signature,住店凭证：,voucher,确认订单：,confirmation note,未经预定直接抵店客人：,walk-in guest,提前退房表：,Unexpected Departure,延期退房表：,Extension List,听力对话,1,分钟,重点句型,Please sign at the bottom on the right hand side.,May I see your Identification.,How would you like to make payment?,May I have the hotel voucher,please?,Im afraid that this is only a confirmation note,but not a voucher.,Is there any change in the number of your group?,Im afraid that your room is not quite ready yet.Would you mind waiting,please?,重点句型听力,6,分钟,对话练习,朗读课文,情境对话,情境对话,A guest comes up to the Reception Desk.He has booked a double room for four nights a week ago by Ctrip.Now he wants to check-in.,A guest enters the hotel you served.He has no reservation.Unfortunately,all the rooms are occupied until 6:00 pm.Now it is 4 oclock.Try to make this deal successfully.,阅读理解,Text A,Questions,List differences between Stars and Diamonds.,Describe the current situation of Star ratings in China.,Is it necessary to introduce Diamond ratings into China?,阅读理解,Text B,Questions,Explain the function of room categories.(From supplier perspective and guest perspective.),What are the differences among POV,OV and OF.(Use Chinese to answer.)Which one will be the most expensive?,Thank you!,