国际贸易中的理赔.ppt

Claim Settlement,理赔,China,Zhenyuan,Trade Co.,，,Ltd.,Our company founded in1998,China,Zhenyuan,Trade Co.,Ltd specializes in,plantation,collecting,processing,development,production and sales of tea products.The company boats of thousands of acres of oolong tea plantation base and a modernized production and processing factory.Standing high and aiming far,Zhenyuan,is striving for the leadership in the tea industry.By integrating masterful traditional tea-making techniques with modern production process,and strictly implementing the production standards of green products,Zhenyuan,has developed a series of tea products with unique taste and pleasant aroma.All of our products are QS certified.Taking pride in our excellent management team,modern management philosophy and mode,we focus on technology,talents,products,market and brand in an effort to constantly improve our overall competence,develop a modern concept of tea consumption and inject new life and vitality into traditional tea products.,公司简介,中国真源贸易有限公司成立于,1998,年，集种植、采制、研发、生产、销售经营为一体，拥有数千亩生态乌龙茶基地和现代化的生产加工厂。真源人志向高远，以打造茶行业领军企业为发展目标，通过祖辈传承的精湛传统制茶技艺融合现代生产工艺，严格执行绿色产品生产标准，开发出一系列口味独特、甘香怡人的茶产品，产品全部通过,QS,认证。优秀的管理团队以现代企业经营理念和管理模式，从技术、人才、产品、市场、品牌全方位着手，不断提高企业综合竞争力，引领茶的现代消费观念，赋予传统的茶产品以新的生命和活力！,理赔（,Claim Settlement,）,指保险,事故,发生后，保险人对被保险人所提出的索赔案件的处理。被保险人遭受灾害事故后，应立即或通过理赔代理人对保险人提出索赔申请，根据保险单的规,定,审核提交的各项单证，查明损失原因是否属保险范围，估算损失程度，确定,赔偿金额,，最后给付结案。如损失系第三者的责任所致，则要被保险人移交向第三者追偿损失的权利。,在理赔时应注意：,1.,要认真细致地审核国外买方提出的单证和出证机构的合法性；,2.,要认真作好调查研究，弄清事实，分清责任；,3.,要合理确定损失程度、,金额,和赔付办法。,理赔流程：,客户出险报案，,95500,受理客户报案，派员现场查勘，确定是否为保险责任事故，损失核定，客户提交索赔资料，公司审核赔案，客户领取赔款。,理赔相关知识,Dear Sirs,Thank you for your letter of 20 May regarding your order No.645.,We are sorry to learn that there was a mix-up in your order.We are now sending the consignment to you by air freight.It should be with you within a week.,The necessary documentation will be sent under separate cover.,Please hold the goods which were wrongly shipped for collection.,We offer our sincere apologies for the,delay.Should,you have any further,problems,please,do not hesitate to contact us immediately.,Yours faithfully,翻译,尊敬的先生们,：,感谢贵方,5,月,20,日关于,645,号订单的来信。,我们很遗憾地得知，在您的订单中有部分不符，我方将通过空运把货物发送至你方，货物将在一周内到达，必要的单据将会另寄一份。,请把因托运而装错的货物带上。,我方向你方真诚的致歉，你有什么更进一步的问题，请速与我们联系。,理赔函,(Settlements),的基本含义,理赔函是违约方按合同纠纷的协议受理受损失一方的赔偿性商务文书,。,对于处理抱怨、索赔信函，最得要的是给予及时、迅速和明确的答复。若问题出现确属自己的责任，应立即设法纠正或谋求解决的方法，保持同客户友好的合作关系；若一时没有定论，也应先回复来信，告知对方正在调查，设法弥补；万一遇到不合理的要求应心平气和、态度礼貌指明，以求给对方留下良好印象，促使问题尽快解决。,理赔函的写作要点,通常来说，理赔函要包括以下主要条款：,1.,说明来函的目的；,2.,对纠纷的处理态度及意见；,3.,赔偿的处理意见；,4.,其他事项。,理赔函的注意事项,在写理赔信的时候，过于强硬、愤怒的语气不会有太大的作用。语表达态度，为了说服对方接受你的合理的理赔要求，信必须写得合理、有逻辑，语气必须礼貌适宜。,理赔信函写作技巧,Dear Sirs,Thank you for your letter of June 16th in which you lodge a claim for wet,of 50 tins of green tea.,We wish to express our deep regret at this incident.We looked into the,matter and found that the goods in question were in first-class condition,when they left here,as was evidenced by the Bill of,Loding.The,terms,of payment is,FOB,.We,regret for the losses you have,suffered.Your,claim should be referred to the insurance company.,We are most concerned to maintain our long-standing trading,relationship.,We trust this incident will not adversely affect our future relations.,Yours faithfully,理赔信函,FOB(Free,on Board),船上交货,“船上交货”是货物在指定的装运港越过船舷，卖方即完成交货。这意味着买方必须从该点起承担一切费用和货物灭失或损坏的风险。,FOB,小贴士,FOB,术语买卖双方的主要义务,卖方义务,买方义务,1.,交货并通知买方,1,付款,2.,办理出口手续,2.,租船订舱，付运费并通知卖方,3.,负责货物越过船舷前的一切费用和风险,3.,负责进口手续及过境运输,4.,提供单证,4.,负责货物越过船舷后的一切费用和风险,5.,收货、接受单据,谢谢观赏！,