深入沟通技术.ppt

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,深入沟通技术,海文沟通模式,主,讲：成竹,主办：湖北聚慧塬咨询有限公司,深入沟通技术,海文沟通模式,Communication Model,(,Wong&McKeen,),沟通的模式,(,黄焕祥与麦基卓,),Context,背景,/,脉络,Perceptions,感官知觉,Interpretations,解释,/解读,Feelings,感受,/,感觉,Intention,意图,/,打算,Action,行动,Context,背景,/,脉络,General mood tone,一般的情绪基调,Involves previous judgments(prejudices),涉及较早前的判断（偏见）,Unconscious thoughts and feelings,下意识的思想和感觉,Context can shift with new information,背景,/,脉络因情而异,Perception(Sense Information),感官知觉（感官信息）,See,看,Hear,听,Touch,触,Smell,嗅,Taste,尝,?6,th,Sense,第六感觉？,Interpretation(Mental),解释,/解读（大脑）,I think,我想,I imagine,我想象,I fantasize,我幻想,I interpret,我解释,/,解读,I guess.,我猜测,I believe,我相信,I assume,我假设,I speculate,我推测,I judge,我判断,Feelings,感受,/,感觉,POSITIVE FEELINGS,正面感受,/,感觉,Like,喜欢,Love,爱,Open,敞开,Warm,温暖,Attracted,被吸引,Comfortable,舒服,Close,关闭,Move toward,靠近,NEGATIVE FEELINGS,负面感受,/,感觉,Dislike,不喜欢,Hate,憎恨,/讨厌,Closed,关闭,Cool,冷,Repulsed,排斥,Uncomfortable,不舒服,Distant,有距离,Move away,疏远,Intention,意图,/,打算,What I feel like doing,我感觉想要做的,What I intend to do,我打算做的,What I want to do,我想要做的,What I will do,我将要做的,Action,(Will&Decision Making),行动（意志和做出了决定）,What I actually do,我实际做的,Language Errors,语言误区,“,I feel that you are”,”,我感觉你是,”,(Its impossible to“,feel that”;,this is a thinking statement,not a feeling statement,),(,你不可能“感觉,/,感受他人”，这是一个思维式的陈述句,而并非感受,/,感觉式的陈述,),“You make me feel”,“,你让我感到,”,(no one can make you feel anything),(,没有人可以使你去感觉,/,感受任何事情,),Nobody is right or wrong,没有人是对的或错的,You can only agree or disagree,只能是同意或不同意,If you change your interpretations,假如你能改变你的解释,/,解读,You can change your feelings,你就可以改变你的感受,/,感觉,The elements of communication are mixed together.,沟通的诸元素混合在一起,Perceptions Interpretations Feelings Intentions Actions,感官知觉,-,解释,/,解读,-,感觉/,感受,-,意图,/,打算,-,行动,They do not appear in any special order,它们并非以某种特殊顺序出现,They often occur at the same time,or in random order,它们经常同时发生,或以随意的顺序发生,This model is a tool to reveal yourself with others,本模式是一个有助于你向他人呈现,/,袒露的工具,There is no right way to proceed,并没有一个固定的方式使用它,Context,背景,/,脉络,不存在对与错,核对！,感官知觉：看、听、触、嗅、尝和第六感觉？,解释,/,解读：想、想象、幻想、解释、假设、猜测、相信,推测、判断,正面感受：喜欢、爱、敞开、温暖、被吸引、舒服、靠近,负面感受：不喜欢、憎恨,/,讨厌、关闭、冷、排斥、不舒服,有距离、疏远,意图,/,打算：我想做的，要做的和将要做的,行动,我实际做的,Just begin.,请开始,