旅游服务英语电子课件.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,滕兰稳,主 编,王 杨 副主编,苗雅杰 主审,中等职业学校教学用书（旅游服务专业）,旅游服务英语,旅游服务英语目录,Unit 1 Greeting the guests at the airport,（机场迎宾）,Unit 2 On the way to hotel,（前往宾馆的途中）,Unit 3 Arriving at the Hotel,（抵达宾馆）,Unit 4 Talking about Tour Arrangement,（讨论旅游行程安排）,Unit 5 Natural Scenery Sightseeing,（自然景观游览）,Unit 6 Visiting Cultural and Historic Scenic Spots,（人文景观游览）,Unit 7 Eating in China,（吃在中国）,Unit 8 Shopping,（购物）,Unit 9 Entertainment Activities,（娱乐活动）,Unit 10 Departure,（送客离开）,Unit 1 Greeting the Guests at the Airport,（机场迎宾）,Dialogue1,：,Receiving,the new arrivals,（迎接新来宾）,Dialogue2,：,Taking luggage for guests,（帮助客人提取行李）,本单元主要角色,W:,Wanghai,，,the guide,（导游王海）,S:Mr.Smith,（史密斯先生）,C:Luggage clerk,（行李员）,M:Members,（旅游团成员）,Dialogue1 Receiving the new arrivals,（迎接新来宾）,W:Welcome to China,！,Are you Mr.Smith?,M:No,Im not.Im a member of tour group from America.Mr.Smith is our tour leader.,He is over there.,W:Thank you.,W:Excuse me,but arent you Mr.Smith from the United States?,S:Oh,yes.,W:Good morning,Mr.Smith.My name is,Wanghai,a guide from China Youth Travel Service.,S:Glad to meet you.Thank you for coming to meet us at the airport.,W:Glad to meet you,too.Mr.Smith,how was your trip?,S:Fine.We had a very pleasant trip.,W:You have a group of 14,right?,S:Yes.,Dialogue1 Receiving the new arrivals,（迎接新来宾）,W:How many pieces of luggage do you have altogether?,S:28 altogether.And here are the luggage checks.,W:I see.When you pick up your luggage,please put it on these carts.Ill ask the luggage man to take care of it.,S:Thank you very much.,W:Is everybody here now?Our bus is outside the airport.,S:Oh,let me see.Yes,everybody is here.,W:Mr.Smith,weve made reservations for your party at Lake View Garden Hotel.Your luggage will be delivered to your rooms in the hotel.,S:That is splendid!,W:Shall we go now?,S:Yes,I think so.,W:Attention,please.Now please follow me to the bus.,Dialogue2 Taking luggage for the guests,（帮助客人提取行李）,C:Excuse me.Are you Mr.Smith,the tour leader of American tour group?,S:Yes,I am.,C:Oh,Mr.Smith,welcome to China.Im a luggage clerk and come for your luggage.,S:Glad to meet you.Thank you for your help.,C:Glad to meet you too,Mr.Smith.You are welcome.,C:Which one is your bag?,S:I have 4 pieces of luggage altogether,and here is the luggage.,C:I see.(Put them on a cart,）,I will take the luggage to your room.,S:Thank you.,C:Its my pleasure.This is your claim tag.Whats your room number?,S:En,well.,W:Ive made reservations for the whole tour group.Mr.Smiths room is 1808.,C:Yes,I see.,Dialogue2 Taking luggage for the guests,（帮助客人提取行李）,C:(In the room of 1808)Here is your luggage,Mr.Smith.,S:That is wonderful!By the way,could you tell me the time of breakfast?,C:Certainly.Breakfast is served on the first floor,from 7:00 to 9:00 a.m.,S:Its very kind of you.This is your tips.,C:In our hotel we dont accept tips.Thank you all the same.I hope you will enjoy your stay.,S:Well,thank you.Wish you have a nice day!,Unit 2 On the way to hotel,（前往宾馆的途中）,Dialogue1,：,Welcoming speech,（致欢迎辞）,Dialogue2,：,Introduction of China,（介绍中国）,Dialogue3,：,Explaining Time Differences,（调整时差）,本单元主要角色,S:Mr.Smith,（史密斯先生）,L:Lucy,（露西）,W:Wang Li,，,the guide,（导游王丽）,Dialogue1 Welcoming Speech,（致欢迎辞）,W:,（,On the way to the Hotel,）,Let me introduce myself.My name is Wang Li,the tour guide from International Travel Services.I come to meet you on behalf of my agency.Welcome to China.,S:Thank you very much,！,Glad to meet you!,W:Glad to meet you,too,！,S:This is my first time to China.I hope it wont take you too much trouble.,W:No trouble at all.Its my pleasure.Are you feeling tired?,L:Not too bad.,W:Mr.Wang,our driver.The bus number is 16888,please remember it.We will go to Beijing hotel and have a rest there.It stands on the East,Changan,Avenue.,Wangfujing,Street lies to its east and the magnificent,Tianan,Men Square to its west.,S:Great!,W:I hope you will enjoy your stay here.,S:Thank you very much.,Dialogue2 Introduction of China,（介绍中国）,W:Is this your first time to China?,S:Yes,，,but I have heard a lot about it.,W:Whats your first impression on China?,S:Very well.Its more beautiful than Id expected and the people here are friendly and hospitable.,W:Thank you.Then Id like to give you a brief introduction of China.There are many natural and human civilization resources,such as the Forbidden City,the Great Wall,Dun Huang Grottoes,Huangguoshu,Waterfall,Jiu,zhaigou,Wolong,Natural Reserve and so on.They are well worth visiting.,S:Im afraid three days are not enough for us to see all the places of interests.,W:As the saying goes:He who hasnt been to the Great Wall is not a true man.The Great Wall is a must.By the way,have you ever tried any Chinese Food?,Dialogue2 Introduction of China,（介绍中国）,L:No.,W:Except sightseeing,tasting Beijing Roast Duck is the other thing which the guests are supposed to do.,L:It sounds great.Ill put myself completely in your hands.Thats very kind of you.Thanks a lot.Shall we go alone or as part of a group?,W:We will go alone.,L:I expect to go there immediately.,W:I hope you have a good journey.,Dialogue3 Explaining Time Differences,（解释时差）,L:Whats the time you used here?,W:We are on Beijing Time.Beijing Time is the standard time for the whole country.,S:What time is it now in Beijing?,W:It is 11:30 a.m.Beijing Time now.,S:I have to adjust my watch to the local time.Weve just come from London and,weare,not used to the time difference here at all.,L:Whats the time difference between Beijing and London?,W:Chinese time is 8 hours ahead of London in England.When it is 12 at noon in Beijing,the standard time in London is 4 a.m.,S:OK,I see.Thank you for the information.Without your help,Id have no idea about what time it isDialogue3 Explaining Time Differences,（解释时差）,W:My pleasure.Well,we now arrive at Beijing Hotel.A number of antique stores are behind the hotel,and in the evening there are dozens of stalls there and it makes the street turn into an antique market.,W:Thats terrific!,L:I hope you will enjoy your stay here.,Unit 3 Arriving at the Hotel,（抵达宾馆）,Dialogue 1,：,Checking in,（登记入住）,Dialogue 2,：,Introducing the Hotel,（宾馆介绍）,Dialogue 3,：,Seating the Guests,（给客人安排座位）,本单元主要角色,R:Receptionist,（接待员）,S:Mr.Smith,（史密斯先生）,B:Bellman,（行李员）,W:Waiter,（服务员）,Dialogue 1 Checking in,（登记入住）,R:Good morning,sir.Can I help you?,S:Good morning,！,I have a reservation for a double room with a bath here.,R:May I have your name,sir,please?,S:Smith,John Smith.,R:Just a moment,sir,while I look through our list.Yes,we do have a reservation for you,Mr.Smith.Will you please show me your passport?,S:Here you are.,R:please fill out this form while I prepare your key card for you,Mr.Smith.And please sign your name here after checking it.,S:Ok.Can I borrow your pen for a minute,please?,R:Sure.Here you are.,S:What should I fill in under ROOM NUMBER?,R:You can just skip that.Ill put in the room number for you later on.,Dialogue 1 Checking in,（登记入住,）,S:,（,After completing the form,）,Here you are.I think Ive filled in everything correctly.,R:Let me seeNow everything is in order.Mr.Smith,will you pay in cash?,S:Yes,R:Will you please come to the cashier to pay some money as the deposit in advance?,S:Ok.,(coming back after paying the deposit and showing the receipt),R:Thank you,Mr.Smith.And here is your key.Your room number is 1420.It is on the14th floor and the daily rate is,90.,S:OK.Ill take good care of it.,R:I hope you enjoy your stay with us.,S:Thank you.,Dialogue 2 Introducing the Hotel,（宾馆介绍）,S:By the way,could you tell me something about your hotel service,？,B:Certainly,sir.Our hotel is a modern five-star hotel.The hotel possesses more than 800 international standard rooms and different kinds of suites.,S:Is there any place in the hotel where we can amuse ourselves,？,B:There is a recreation centre on the ground floor.You can play billiards,bridge and go bowling.,S:Is there a place where we can listen to some music?,B:Yes,sir.There is a music teahouse where you can enjoy music while having some Chinese tea or other soft drinks.,S:It sounds great.Id like to have a brochure of your hotel.Where could I get one?,B:You can get it from the Reception Desk.If you dont mind,Ill come up again and offer you one.,S:Good.Thats very kind of you.Thanks a lot.,Dialogue 3 Seating the Guests,（给客人安排座位）,W:Good evening,sir and madam.Welcome to our restaurant.Have you a reservation?,S:Im afraid I havent.Have you a table for two?,W:Im sorry to say that we havent got any vacant seat at present.Would you please wait in the lounge for about five minutes.Ill seat you if the table is ready.,S:It sounds nice.,W:,（,Five minutes later.,）,I am sorry to have kept you waiting,sir and madam.Now we have a table for you.Would you step this way,please?,S:(Mr.Smith suddenly catches sight of a table near the window.,）,May we sit there,a table by the window,？,W:Oh,that table has been reserved.,S:Its a pity.,W:Well,the table in the corner is quite good.Its near the band platform.There will be a performance during the meal timeYou could enjoy it comfortably.,S:OK.Ill listen to you.,Unit 4 Talking about Tour Arrangement,（讨论旅游行程安排）,Dialogue 1,：,Discussing the Itinerary,（决定线路）,Dialogue 2,：,Signing the Travel Agreement,（签订旅游合同）,Dialogue 3,：,Preparation for Next Day Tour,(,告知客人次日旅游需做的准备,),本单元主要角色,G:Guide,（导游）,J:Jack,（杰克）,Dialogue 1 Discussing the Itinerary,（决定线路）,G:Now,what did you have in mind?A full day tour?,J:Yes.,G:Well,youre in luck.The Lantern Festival parade is on tomorrow.Its very colorful.,J:How much will that be to set us back?,G:As you can see,the price is very reasonable.Its going to be fine and sunny tomorrow.Its suitable for a cruise.,J:I think Id like to see the parade.,G:You can do both!The cruise takes four hours and the parade doesnt start until after sunset.,J:Sounds good to me.,G:All right.Lets go over our itinerary.Well take the morning cruise and then have lunch at the quay.After that,we can visit the temples or you can come back and rest,depending on how you feel.,J:Yes.,G:At six well have a traditional dinner and then go to the parade.,J:Excellent.,Dialogue 2 Signing the Travel Agreement,（签订旅游合同）,J:One more thing,what about the cost?,G:Its 230 Yuan RMB,including lunch and insurance.Well pick you up at 7:30 am by your hotel.Is that Ok?,J:Fine.Are there any English-speaking guides,？,G:No,Im afraid not.But we do have this guidebook.It is both in English and Chinese,，,and tells all about the places youll be seeing.Please take it,，,free of charge.,J:Thank you very much.It is so helpful.,G:Would you like to sign the agreement now?,J:All right.Do you accept credit cards?,G:What kind of cards do you have?,J:American Express.,Dialogue 2 Signing the Travel Agreement,（签订旅游合同）,G:We accept that one.Shall I have it printed?,J:Yes.Here you are.,G:Just wait a moment,please.Im sorry to have kept you waiting.This is your card,Mr.Smith.Could you sign your name here?,J:Ok.Is that all right?,G:Yes,thank you.,Dialogue 3 Preparation for the Tour of Next Day,（告知客人做好旅行前的准备）,G:Is there anything else I can do for you?,J:Yes.What should I prepare for the tour?,G:Maybe you want to take some photos.So dont forget to bring your camera.And its a good idea to wear warm clothes.It can get quite chilly on the ferry.,J:Ok.What time should we start out?I forgot.,G:We should leave the hotel at about 7:30.,J:Should I take any food?,G:Some water will be great.,J:Fine.Thank you.It is so nice of you.,Unit 5 Natural Scenery Sightseeing,（自然景观游览）,Dialogue 1,：,A Sightseeing of,Jiuzhaigou,in,Sichuan (,四川九寨沟之旅,),Dialogue 2,：,A Trip to,Xishuangbanna,in,Yunnan,(,云南西双版纳之旅,),Dialogue 3,：,A Travel to,Sanya,in,Hainan,（海南三亚之旅）,本单元主要角色,L:,Lilin,（李林）,Mr.B:Mr.Brown,（布朗先生）,Mrs.B:Mrs.Brown,（布朗夫人）,N:Nancy,（南茜）,A:Aileen,（艾琳）,Dialogue 1 A Sightseeing of,Jiuzhaigou,in Sichuan,（四川九寨沟之旅）,Mr.B:,（,on the way,）,Jiuzhaigou,is famous across the world for its beautiful scenery.What does,Jiuzhaigou,mean in Chinese?,L:,Jiuzhaigou,means Nine-Village Gully.It formerly consisted of nine,stockaded,villages of Tibetans.,Mrs.BIt is said that there are many lakes there,is that right?,L:Yes,there are 108 terraced colorful lakes in the midst of great mountains.,N:Oh,very interesting.,L:Besides,，,there are spectacular waterfalls and wonderful vegetation.And there live all kinds of rare birds and animals in the primitive forest.,A:Oh,great!Well have a good chance to feast our eyes.,L:Youre very right,Miss Aileen.The place has always enjoyed the reputation of being,a fairyland,.Its really worth visiting.,A:I cant wait for being there.,L:Take it easy.Well be there 10 minutes later.,Dialogue 2 A Trip to,Xishuangbanna,in,Yunnan,（云南西双版纳之旅）,Mr.B:Li,this is our first trip to,Xishuangbanna,.Would you please tell us where well go these days?,L:According to the itinerary,we will visit several scenic spots,such as Tropical Botanical Garden,Wild Elephant Valley,Minority Nationalities Yard,，,Manfeilong,Pagoda,，,Lancang,River,etc.,A:,Xishuangbanna,is called,Kingdom of Animal,and,Kingdom of Plants,.What animals and plants can we see here?,L:The rain forest provides a habitat for all kinds of animals,plants and birds.And it is also the home of peacocks and elephants.,N:Where can we see them?I like peacocks best.I know the famous dancer Yang,Liping,.She is very good at the dance of the peacock.,L:Thats true.Well see hundreds of beautiful peacocks in,Manting,Garden.And in Wild Elephant Valley we can enjoy the happiness of getting in touch with elephants closely.,Dialogue 3 A Travel to,Sanya,in,Hainan,（海南三亚之旅）,L:Now we are walking on the sandy beach of,Yalong,Bay in,Sanya,.Lets take off our shoes and enjoy the soft sands here.,N:How beautiful the scenery is.Its my dream to live here all my life.,L:Many visitors have the same dream as you.,Hainan,Island has the good reputation of,Havaii,of the Orient.,The enchanting blue water,the comfortable sandy beaches,the pleasant sunshine and the rich tropical scenery will make you reluctant to leave.,A:Look ahead,it seems the Ends of the Earth.I know the Chinese characters,ianya,and,aijiao,.,Mr.B:Why is it so called here?,L:Firstly,Sanya,is located at the southernmost tip of,Hainan,Island,so at ancient time people think it was the edges of the sky and the ends of the earth.Secondly,there are a few of huge rocks here,on two of which the four Chinese characters,Tianya,and,Haijiao,were inscribed by an emperor of,Ching,Dynasty.,Dialogue 3 A Travel to,Sanya,in,Hainan,海南三亚之旅）,Mrs.B:Oh,it is very magic.Would you please take a photo of our family?,L:Im glad to do so,Mrs.Brown.Are you ready?Smile,please.Ok!,Mrs.B:Thank you.,L:You are welcome.,Unit 6 Visiting Cultural and Historic Scenic Spots,（人文景观游览）,Dialogue 1,：,Climbing the Great Wall in Beijing,（登长城）,Dialogue 2Visiting,Qin,Terra-Cotta Soldier and,Horse Figures,（参观秦兵马俑）,Dialogue 3,：,Visiting,Dunhuang,Grottoes,（参观敦煌莫高窟）,本单元主要角色,W:Wang Yang,，,the guide,（导游王杨）,O:Mr.Oliver,（奥利弗教授）,Dialogue 1 Climbing the Great Wall in,Beijng,（登长城）,W:Mr.Oliver,now were approaching,Badaling,and youll see the Great Wall in a s