Unit 13 Dealing with problems.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Unit 13 Dealing with problem,New words and expressions,dresser,dres,n.,梳妆台；碗柜；化妆师,The plastic and laundry list are contained in your,dresser,right the second drawer.,塑料袋和洗衣表格在您梳妆台右边的第二个抽屉里。,She put away her clothes in the,dresser,.,他把衣服收好放在衣柜里。,愿意为您效劳。,Im glad to be at your service.,New words and expressions,smoke detector,烟感器；烟雾探测器,Your,smoke detector,is flashing,sir.,您房间的烟感器在闪，先生。,smoke detector,detect the presence of,smoke,.,烟尘探测器可探测是否存在烟雾。,烟雾报警器,smoke,alarm,security alarm system,安全警报系统,Special,Terms in Maintenance,工程维修部,Maintenance Dept.,Engineering&Maintenance Dept.,总工程师,chief engineer,副总工程师,asst.chief,值班工程师,shift engineer,机修工,mechanic,修理工；,Repairman,电工,electrician,水管工,Plumber,木工,Carpenter,泥瓦工,Mason,园林工,groundkeeper,Translation,我对此表示抱歉，我会通知维修部的经理，他会立即处理此事。,Im sorry for that.Ill tell the manager of the maintenance department.Hell see to it at once.,我的职责就是确保每个房间及饭店的每个角落都不断水。,Its my duty in the hotel to ensure proper water supply to all rooms and other part of the hotel.,由于正在修水管，从上午,8,点到下午,3,点暂停供水。,Since the water pipes are being repaired,cold water is not available from 8 a.m.to 3 p.m.,Useful patterns,Shower ,au,n./v.,淋浴,浴帘,shower curtain,喷头；淋浴头,shower head/nozzle/rose,浴室,shower room/stall,浴帽,shower cap,Passage 2 Housekeeping Department,任何饭店经营中，客房部都是基础的部门之一。,The housekeeping department is one of the basic departments in any hotel operation.,客房部负责清洁客房，使他们看起来整洁、配备齐全并且舒适。,The housekeeping department is responsible for cleaning guest rooms and making them look tidy,well-appointed and comfortable.,Useful terms and sentences,The housekeeping department is headed by the executive housekeeper and its staff includes housemaids,housemen,floor clerks,linen room attendants,and the like.,客房部由客房总监带领，员工包括客房部女服务员、男服务员、楼层服务员和布草房员工等。,Linen room,布草房,In addition to keeping the rooms clean and in good order,the housemaid or chambermaid must keep a daily record of each room.,客房部服务员除了要保持客房情节有序外，还必须做好每间房的客房日志。,Useful terms and sentences,Production sheet,生产指示单，生产订单,The production sheet tell the housemaid whether the room needs makeup or servicing because of recent use.,生产订单告诉客房部服务员，根据最近使用情况客房是否需要整理或者维护。,The production sheet also tells the housemaid which room should be generally cleaned and which bathroom should be scrubbed.,生产订单还告诉客房服务员哪间房需要一般清洁，哪间卫生间需要要擦洗。,Useful terms and sentences,If the room doesnt need a complete makeup,then the housemaid does a pickup.,如果客房不需要彻底清理，客房服务员就会做个简单整理。,The housemaids usually clean the checkout rooms first,unless there is a special early makeup request.,如果没有特殊的请即清扫的要求，客房部服务员通常先清扫已结客房。,Useful terms and sentences,The rooms with early makeup requests should be serviced promptly because guests might need them for a business meeting.,请即清扫要求的客房应该立即服务，因为客人可能用客房做商务会议用。,If the housemaid finds something wrong with the room or something is damaged,she is instructed to call the supervisor who,in turn,should tell the front desk that the room is out of order.,如果客房服务员发现客房有问题或者物品损坏，她会按指示告诉主管，值班主管会通知前台客房发生故障。Useful terms and sentences,The hotel laundry and valet service are also parts of the housekeeping departments domain.,饭店洗衣服务也是客房部的工作范围。,The staff must provide quick and efficient service for guests who need their clothes washed,dry cleaned or pressed.,客房部员工必须提供快速有效的服务给那些需要水洗、干洗和熨烫衣服的客人。,Useful terms and sentences,Vacancy report,空置报告；空房报告,The housekeeping department also fills requests for additional accommodations for guests,such as extra bedding and rollaway beds.,客房部还要为客人提供额外住宿要求的服务，比如额外的被褥和滚动式折叠床等。,Another responsibility of the staff is to take special care of the master keys.This is very important for security seasons.,客房部员工的另一个职责是特别注意万能钥匙，因为安全的原因它尤其重要。,The Responsibilities of Housekeeping Staff,Executive housekeeper:,In charge of housekeeping Dept.in a large hotel.,客房总监或叫客房部经理，在大酒店负责客房部。,Supervisor:,A head of housemaids or chambermaids or room keepers.,主管，是客房部服务员的总管。,The Responsibilities of Housekeeping Staff,Housemaid/chambermaid:,Who takes care of the housework in the guest room,such as making or changing beds,dusting furniture,sweeping or cleaning floors and carpets,washing the bathroom,replacing towels and washcloths,etc.,客房部服务员，负责客房部的家务劳动，比如换床单、家具抹尘、清洁地板和地毯、清洁卫生间、更换毛巾和浴巾等。,The Responsibilities of Housekeeping Staff,Floor clerk:,Works at the public area of certain floor,supplies information and answers guests questions,and supplies the rooms with the items guests need.,楼层服务员，在某一楼层的公共区域工作，回答宾客问讯并提供信息，提供宾客需要的物品。,Linen room attendant:,Works in the laundry and valet room.,布草房员工，在洗衣房工作。,The Responsibilities of Housekeeping Staff,Houseboy:,Does heavy housekeeping chores,especially in the public areas of the hotel,such as washing window,shampooing carpets,removing and cleaning draperies,and many other tasks that might be considered beyond the physical capacities of women.,客房部男服务员，做比较繁重的客房部杂活，尤其在饭店的公共区域，比如清洗窗户、地毯、帷幔等很多被认为超出女人能力的重活。,The Responsibilities of Housekeeping Staff,To a certain extent,many of their jobs are performed out of sight of the guests.,在某种程度上，他们很多工作都是在客人的视线之外完成的。,“back of house”services,客房无人服务,But they make it possible for guests to feel the heart-felt warmth and live in a comfortable temporary home.,但是他们让宾客感到由衷的温暖，住在一个舒适的临时的家里。,